If i order online, how can i get vat return in UK

I'll travel to UK in November, and plan to buy unlocked iphone5s online shipping to the hotel. I am not sure that how I can  do vat return in the airport? Or I need a vat form fot the tax return? Or it's better to buy in the Apple store, and SA would fill in the vat form for me?

http://store.apple.com/uk/help/payments

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