If I receive a new iPhone from warranty, can I keep the old one?

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No. It's an exchange. Apple returns the defective iPhone to the factory to be refurbished and used as a service replacement for somone else.
Regards.

Similar Messages

  • New iphone, now what to do with the old one

    I am sure I am not the only one that picked up the new iphone after having the first one. My kids love to watch disney shows that we bought through itunes on my phone. The goal was, to use my old iphone as an ipod and let them watch the shows on it. itunes will no longer let me change the media on that phone. Is there a way to have itunes recognize this old phone as just an ipod to synch? Its crazy to have a 400.00 paper weight now as it should still play video even though its not used as a phone. You should not have to have the phone activated to use the other features in it like the ipod touch has...

    I saw an earlier post that said you could do this. To clarify how, make sure there is no sim card in the old iphone if you want to use it as an ipod. Not sure why AT&T put my new sim card from the new iphone in the old iphone? That was the problem. I just updated the old iphone with videos and it appears to work fine.

  • Old iPhone 4 I would like to use as an iPod. Lost Internet connection when I up graded to new 6. How can I get the old one on the Internet?

    I Would like to re-purpose my iPhone 4 and use it as an iPod. I cannot hook it to the Internet. Any suggestions?

    You won't be able to use cell data anymore you will have to connect it to WiFi. If it is not working at all leave the SIM in the phone and Restore it in iTunes.

  • I can't run the new iTunes, and I can't download the old one.

    This morning, I opened up iTunes to check what's new. It asked if I want to update to a new version or something, so I said yes. It automaticailly downloaded (all I had to do was agree to an agreement).
    But when I open iTunes (the little music note is blue now), it says: http://i10.photobucket.com/albums/a138/iammax/newquicktime.jpg
    OK, no problem, I think. I go to the iTunes download page. But it looks like this:
    http://i10.photobucket.com/albums/a138/iammax/wontload.jpg
    I've restarted my computer, deleted cookies, history, temporary internet files, everything, but the page won't load, so I can't re-download iTunes.
    I went to Support --> Downloads and tried to download that Quicktime, but it's Mac-Only. So, am I stuck without iTunes? Is the new one only for Mac? What's going on?!
    Also, a second thing: This morning (before the download), there was an Episode of Blade: The Series that I wanted to download, but I waited until after school. But after School, it wasn't there. Why did they take it down?

    go to http://www.apple.com/quicktime/download/win.html to download the windows quicktime 7.1.3

  • HT5622 I have just received a new iphone 5s and need to set the Apple ID with my work email.  I used my work email on my personal iphone 4s to set up an icloud account and it will not let me use my work email as the Apple ID on my new iphone. What do I do

    I have just received a new iphone 5s and need to set the Apple ID with my work email.  I used my work email on my personal iphone 4s to set up an icloud account and it will not let me use this email as the Apple ID on my new iphone.  As it is a work phone I need to use this email address as my Apple ID.  How do I do this?

    when you open the app store scroll down to the bottom it will display the apple id currently in use, change it to your normal apple id email

  • I recently had to completely restore my laptop, so I lost the music on my itunes. It's still on my iphone, but how can I keep the music I already have and continue to add more music from the newly set up itunes again?

    I recently had to completely restore my laptop, so I lost the music on my itunes. It's still on my iphone, but how can I keep the music I already have and continue to add more music from the newly set up itunes again? Is there actually a way to do this? I can't help but wonder what the stupid icloud is for if my music is still somewhere in the 'cloud' but it's zero help for restoring music when it's lost on a computer....any help even a site that get's around apple would be great!

    It has always been very basic to always maintain a backup copy of your computer.
    Have you failed to do this?
    If so, not good, you can transfer itunes purchases from the iphone to your computer.  File>Devices>Transfer Purchases
    You can also redownload some itunes purchases in some countries:
    Download past purchases - Apple Support

  • HT4859 my iphone is listed twice in manage storage under backups.  can i erase the old one?

    my iphone is listed 2x in manage storage under backups.  i think it's because verizon replaced a broken phone, but they helped me set the new replacement one up so i would think the old one shouldn't appear at all.  can i erase the old one? 
    this is on my iphone under: settings-icloud-storage&backup-manage storage-
    it shows the old phone latest back up date the day that i sent it back to verizon (6.7GB). they recommend a back up before you send it to them.  the current iphone is 7.2GB, so yes i have been having storage problems.  i just want to make sure it will be ok to erase the old one iphone.

    dhmarvin wrote:
    why would someone need the old backup?  isn't everything from the old back up on the new iphone backup?
    I just wanted to be clear that if you delete it, it's permanently gone.  So make sure you check your phone to be sure it has all your data before deleting it.  If it does, go ahead.
    when verizon helped me set up the replacement phone, it transferred the 6.7GB to the new one right?
    I don't know what Verizon did; judging from the size of your new backup it would seem that they did.  Check your phone.  If it has all your data, go ahead and delete the old backup.

  • I'm trying to create a new ichat Acc because for some reason the old one is not working, so I go to Create an Apple ID and start creating a new apple ID, when I submit the Acc it tells me that my Email address is already verified for another Apple ID and

    I'm trying to create a new ichat Acc because for some reason the old one is not working, so I go to Create an Apple ID and start creating a new apple ID, when I submit the Acc it tells me that my Email address is already verified for another Apple ID and thats the only email address I have... What can I do?

    There is no way to consolidate iTunes accounts.
    Setting up an iPhone has never required creation of a new Apple ID.
    You've apparently purchased content with both Apple ID's.  Sign into the device with the correct Apple ID and sync the content.

  • I have 2 ipod touches. I backed up the new one with old's info. The old one will not unlock with the password I had wrote down and I tried my new ones password.  How can I reset the old ipod without affecting the new one and how can I unlock the old one?

    I have 2 ipod touches. I backed up the new one with old's info. The old one will not unlock with the password I had wrote down and I tried my new ones password.  How can I reset the old ipod without affecting the new one and how can I unlock the old one?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software

  • HT1414 I updated my i phone 4 to the new version but i want the old one how can i have the old one back

    I updated my i phone 4 to the new version but i want the old one how can i have the old one back. Thank you

    Sorry, Apple has no approved method to downgrade the version of iOS on your iDevice. You can voice your displeasure with the iOS by leaving feedback at the appropriate subsection from the link below.
    http://www.apple.com/feedback/

  • Will the new 2TB time capsule run hot like the old one?

    Could someone please tell me if the new 2TB time capsule that just came out will run hot like the old version? I have been thinking about getting the time capsule for quite some time, but I am concerning that it will get overheated to the point that all the data stored on it would be lost. I have seen several posts over the internet mentioning this problem. Please help. Thank you so much.

    I just replaced my old TC with the new one. It took all night to transfer 149gb from my Imac to the new drive by wireless N. I took the old one to work and hooked it up in my office for a back up of a Mac Mini. At home we had 3 Mac's attached to the TC and it was always hot.I even found some sockets from an old socket set to raise it up so air could get under it to help cool it down a little. The new one is just warm with the same computers hooked up. The old one at work is also only warm to the touch with the one Mac hooked to it. I'm very happy with the new one and love the dual band.

  • How can I change my old Apple ID? I have a new one created but can't deleted the old one it's gray and u can't tap on it?

    I'm able to use the new one even tho the old one is there? But can't delete the old one because it's frayed out n can't tap on it to change it to the new one

    You will need to use that old Apple ID and password to update any apps you purchased using that account. So you will either need to recover that Apple ID, which if you forgot the password you should be able to reset here:
    http://iforgot.apple.com
    or you will need to delete all those apps and repurchase them using your current Apple ID.
    Regards.

  • I have two apple id's because my hotmail account is no longer active. How can I delete the old one and use or update the new one?  Every time I try it won't allow me and now my iPad thinks there are two accounts and they are arguing with each other. Help!

    I have two apple id's because my hotmail account is no longer active. How can I delete the old one and use or update the new one?  Every time I try it won't allow me and now my iPad thinks there are two accounts and they are arguing with each other. Help!

    You can't merge accounts or copy content to a different account, so anything that you bought or downloaded via the old account is tied to that account - so any updates that those apps get you will only be able to download via that account. You can change which account is logged in on the iPad via Settings > Store

  • Need to know how to get my apple account to sync up with a new email on my phone and delete the old one in a step by step process??

    Need to know how to get my apple account to sync up with a new email on my phone and delete the old one in a step by step process??

    After you change the account settings as I described below hold your finger on any app until they all wriggle, then tap the "-" on each purchased with her Apple ID. Press the HOME button when done. Then go to the App Store and buy or download the apps you want.

  • Adobe plugin keeps crashing. I have rest as per the advice and have ended up with a new homepage view. how do i get the old one back

    i rest firefox to solve adobe flash problem. I now have a new view to my homepage. On the old one youtube maps etc showed along the top of the page( not the toolbar) just at the top of the page. Now it is just google and nothing else.
    Can i get the old view back
    Mant thanks

    Could you try disabling graphics hardware acceleration? Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
    You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
    Then perform these steps:
    *Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
    *In the Firefox options window click the ''Advanced'' tab, then select "General".
    *In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
    *Now, restart Firefox and see if the problems persist.
    Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
    [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
    [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
    https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems
    https://support.mozilla.org/en-US/kb/adobe-flash-plugin-has-crashed
    http://forums.adobe.com/thread/1018071?tstart=0
    http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html

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