If I upgrade to CS4 and later upgrade OS?

If I upgrade to CS4 with Windows XP, what happens when I upgrade OS to 64bit Vista (or its successor) or to a Mac? Will I need to pay more?
What are the kinks? Thanks.

As Sébastien said, upgrading on the same platform is no problem anddoes not involve any extra steps beyond decativating the software to be able to install it on the new operating system. For platform switching, you are required to fill out some forms where you guarantee to no longer use the Windows version (which, of course Adobe can easily verify based on activations, anyway) and request to be given access to the Mac version and issued a new serial number. For that you may need to pay some service fee if you do it halfway inbetween, but if you e.g. were to upgrade from CS4 to CS5 while switching platforms, it should be free.
Mylenium

Similar Messages

PURCHASE PROGRAM When I filled in my credit card details and proceed to Step 4: Enter your payment information, so nothing happens. Have tried several times. This order applies to the upgrade of CS4 and costs 270,60SEK per month. Does not this offer? M

PURCHASE PROGRAM
When I filled in my credit card details and proceed to Step 4: Enter your payment information, so nothing happens. Have tried several times. This order applies to the upgrade of CS4 and costs 270,60SEK per month.
Does not this offer?
Micke at Raa

Some general information... your Adobe account and your credit card details must match exactly
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
-verify email https://forums.adobe.com/thread/1446019

I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?u

I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?

Hi Shane,
Please download Acrobat X Pro from the link below.
http://www.adobe.com/downloads/other-downloads.html
Install the software and when prompted for the previous version qualifying product, select Acrobat 9 and enter the serial key of Acrobat 9.
This should install and activate Acrobat X Pro on the machine.
Regards,
Anand

Has anyone started out with creative cloud photography and later upgraded to the full bundle?

Has anyone started out with creative cloud photography and later upgraded to the full bundle?

Lenora, I'm curious about the same thing.
I currently have the cloud's Photoshop and Lightroom program, and would like to upgrade to the full Creative Suite.
The listed pricing doesn't distinguish between types of previous customers. I don't know if I'm considered an existing CS customer because I have other individual cloud products, or if I must have already purchased the entire suite in the past. Any insight would be grand.
Complete — For New Customers
US$59988/yr
Annual plan, paid monthly
Annual plan, prepaid
Monthly plan
Latest Photoshop, Illustrator, and more, plus cloud features
ProSite portfolio website
Typekit desktop and web fonts
20 GB of cloud storage
BUY NOW
SPECIAL FOR CS CUSTOMERS
Complete — For CS CustomersUS$35988/yr
Annual plan, paid monthly
Annual plan, prepaid
Save up to 40% on first year. See terms
Requires prior purchase of CS3 or later

My MACBOOK Pro turned out to be Snow Leopard, and later upgraded to LION. And update the EFI, I would like to replace the Snow Leopard, EFI can not boot, how do? How to use the Snow Leopard install disk to reduce EFI?

My MACBOOK Pro turned out to be Snow Leopard, and later upgraded toLION. And update the EFI, I would like to replace the Snow Leopard, EFIcan not boot, how do? How to use the Snow Leopard install disk to reduce EFI?

Do you mean some of your software does not work in Lion? Do you want to return to using Snow Leopard? If so, then do this:
Downgrade Lion to Snow Leopard
1. Boot from your Snow Leopard Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
4. Quit DU and return to the installer. Install Snow Leopard.
This will erase the whole drive so be sure to backup your files if you don't have a backup already. If you have performed a TM backup using Lion be aware that you cannot restore from that backup in Snow Leopard (see below.) I suggest you make a separate backup using Carbon Copy Cloner 3.4.1.
If you have Snow Leopard Time Machine backups, do a full system restore per #14 in Time Machine - Frequently Asked Questions. If you have subsequent backups from Lion, you can restore newer items selectively, via the "Star Wars" display, per #15 there, but be careful; some Snow Leopard apps may not work with the Lion files.

Upgraded to CS4 and now no FLV export plugin in Quicktime

When using CS3 Master Collection (on Mac 10.5.6) I could use Quicktime or Apple Compressor (uses QT) to export .mov files to .flv files. Then I upgraded to CS4 Master Collection and everything still worked. Then I got tired of having all the CS3 programs still on my computer so I used the CS3 disc to uninstall CS3. Later I noticed the Flash export within Quicktime was gone. So I put back CS3 install disc and just installed the Flash export components and then the .flv export was back on Quicktime. Though I solved the problem, shouldn't CS4 (upgrade) have that plugin as well? Did I do something wrong? Are other things going to be missing or go wrong since I uninstalled CS3? Let me know what you think. Thanks

Hi Todd, I bet you upgraded from a PPC machine.
The real problem here is that Flash 8 is/was not a universal binary (i.e. an app that is supported on both the PPC and the Intel Macs).
So the included "FLV Exporter" QuickTime component does not show up in the export dialog even if it's installed as it just does not get loaded.
(Should be in "NameOfSystemHD/Library/QuickTime").
If you update to Flash 9/CS3 you get a universal binary app and QT exporter component and it will work again on your (Intel) Mac Pro.
Btw., the Flash support that was in QuickTime had nothing to do with export - especially not with FLV - but with playback of Flash content.
Addionally, AE 7 isn't a universal binary either, so you will suffer some pretty serious performance losses.
Best regards, Oliver

Hi there, i want to buy a registered version of PS CS4 (and an Upgrade to CS6)from a private Person...is there any Possibility to check if the Adobe ID,Licence,User is a real person...or a fake before buying it? Thanks for helping!

Hi,
just got an offer from a private Person, who owns a boxed Version of Photoshop CS4 (DVD) and an Upgrade from CS4 to CS6....he told me that he can transfer the current license to me... now there's one important question for me...
Is there any possibility to check his Adobe-ID (which he already told me) if it's the same adress, name,etc. as he told me...
or if there is an registered Version of PS CS4 owned by this Adobe-ID?
Just like to check if he's a real person or a fake...don't want to buy any stolen or illegal software...or beeing punked after paying the money...
Thank you very much for helping me! :-)
Chriss

Old versions of Photoshop are not marketed by Adobe. Only CS5 can be upgraded to CS6. There are many scams on the web if you find a cheap copy of Photoshop out there its most likely a scam... Be careful.....

I have cs3 want to upgrade to cs4 and buy new computer that will be good for while, what should i get

This is what i bought but i am wondering if i should of gotten 64bit xp and note 32 bit because my computer is only registering 2g ram this is my setup: (i have 2 hard drives 160 each RAID 0 and i have two 512 graphics cards capable of 4 monitors but i was told the graphics cards are taking the ram away. whats better more ram in graphics cards or more free ram in the system? i was told with xp a 32 bit system will limit ram to 4g min only shows 2 see here:
Quantity
Item Number
Description
1
224-4422
Dell Precision T3500,CMT, Standard Power Supply
1
317-0892
Dual Core Processor W3503 2.40GHz,4M,L2, 4.8GT/s,Dell Precision T3500
1
317-0102
4GB, DDR3 non-ECC SDRAM Memory1066MHz, 2X2GB Dell Precision T3500
1
330-3203
Dell, USB, Quiet KYBD, No Hot Keys, PWS, Black
1
320-3316
Monitor Option-None
1
320-7902
Dual 512MB PCIe x16 NVIDIA Quadro FX 580 Quad Monitor DVI+ 2DP Dell Precision TX500
1
341-8999
160GB SATA 3.0Gb/s with NCQ and 8MB DataBurst Cache, Dell Precision T3500
1
341-8563
C4 All SATA Hard Drives, RAID 0 for 2 Hard Drives, Dell Precision T3500
1
341-5255
No Floppy Drive, Dell Precision
1
310-9161
Vista Premium Downgrade Relationship Desktop
1
468-1223
Windows XP PRO SP3 with Windows Vista Business LicenseEnglish,Dell Precision
1
468-3559
Dell Data Back-up and RecoveryManager for WinXP, English Latitude, Precision, OptiPlex,Vostro
1
330-3945
Dell USB 2 Button Optical Mouse,Precision T3500
1
311-7463
Mini-Tower Chassis Configuration, Dell Precision T3400
1
313-7457
16X DVD+/-RW Data Only Dell Precision TX500
1
420-7980
Roxio Creator Dell Edition,9.0Dell Precision
1
421-0536
Cyberlink Power DVD 8.2,with Media, Dell Relationship LOB
1
313-2663
No Speaker option
1
330-3156
Documentation,English,Dell Precision
1
330-3157
Power Cord,125V,2M,C13,Dell Precision
1
341-9003
160GB SATA 3.0Gb/s with NCQ and 8MB DataBurst Cache, Dell Precision T3500
1
341-9289
Integrated Intel chipset SATA 3.0Gb/s controller,Dell Precision T3500 and T5500
1
330-3201
Energy Smart Not Selected Precision T3500
1
330-4025
Resource DVD contains Diagnostics and Drivers,Dell Precision T3500
1
330-4020
Quick Reference Guide,English Dell Precision T3500
1
330-3209
Shipping Material for System Dell Precision T3500
1
410-1862
Adobe Acrobat 9.0 English and French,BND,Dell OptiPlex Precision,and Latitude
1
468-2240
Microsoft Office Professional for Latitude, OptiPlex, Precision
1
468-2315
$100 MICROSOFT OFFICE PROFESSIONAL MAIL IN REBATE REDEEM AT https://microsoftoffice09552.young-america.com/
1
993-9038
Dell Hardware Limited Warranty Plus Onsite Service Extended Year(s)
1
993-9047
Dell Hardware Limited Warranty Plus Onsite Service Initial Year
1
992-9112
ProSupport for End Users: Next Business Day Parts and Labor Onsite Response 2 Year Extended
1
993-3210
ProSupport for End Users: Next Business Day Parts and Labor Onsite Response Initial Year
1
989-3449
Thank you choosing Dell ProSupport. For tech support, visit http://support.dell.com/ProSupport or call 1-866-516-3115
1
983-9142
ProSupport for End Users: 7x24 Technical Support and assistance for end-users, 2 Year Extended
1
984-5790
ProSupport for End Users: 7x24 Technical Support and assistance for end-users, Initial
1
468-3168
Visit www.dell.com /windows7upgrade for Windows 7upgrade eligibility, RLOB
1
310-8977
Info SKU-Software and Peripherals products and solutions catalog included in system boxes
HERE IS THE RAM WITH ONE GRAPHIC CARD VS TWO
WITH BOTH GRAPHICS CARDS
1) Right Click on My Computer, then properties:
   - 2gb ram
2) Start, accessories, system tools, system information:
     Total Physical: 4096.00 mb
        Available Physical: 1.49gb
        Total Virtual Memory: 2.00 gb
        Available Memory: 1.96 gb
WITH ONLY ONE GRAPHICS CARD
1) Right Click on My Computer, then properties:
    - now its 2.5 GB of RAM
BUT HERE:
2) Start, accessories, system tools, system information:
        Total Physical: 4096.00 mb
        Available Physical: 1.97gb
        Total Virtual Memory: 2.00 gb
        Available Memory: 1.96 gb
SHOULD I KEEP THIS OR BUY ANOTHER ONE WITH 64 bit I WANT TO USE ADOBE cs3, and will upgrade to CS4 soon. i use primarily dreawweaver and i want to learn graphics and want to do tons of multitasking

Seems like you have very much overkill in certain areas and not enough in others. If you will be running Dreamweaver, you don't need a lot of RAM! If, on the other hand you will be using Photoshop, you need a lot of RAM. I've been using Photoshop since 1992 and the more RAM the better, up to about 6 GIGs, then it really doesn' make much of a difference. As for the Graphics cards, not sure why you need 2?? I use Photoshop professionally and have never needed 2. As for the RAM, the graphics cards have their own RAM built in and it should not rob from you system. I use a Quad processor HP running Vista 64 bit. Photoshop flys, as do my other programs. However, I will tell you, if you change to 64 bit, be prepared to upgrade most all of your software, and on top of that, a lot of software is not capitable with 64 bit at this time. I played Hell getting my system set up running 64 bit. If you are not going to be using Photoshop, which is RAM hungry, you do not need more that 4 gigs of RAM.

Upgrade to CS4 and (only) three questions

Bridge does not open automatically with PS even though I have told it to do so every place I can find.
Some tool tips -- especially the icons at the bottom of palettes -- do not show themselves. The tool tip option in preferences isturned on.
I use two monitors; PS opens in my little uncalibrated monitor filled with pallattes just as I want it to. Bridge opens in the main (calibrated) monitor where it is supposed to. But new files open under the pallates on the the wrong monitor. In CS3, new files opened on the main monitor on top of Bridge. How can I make CS4 behave that way?
Thanks.

As Sébastien said, upgrading on the same platform is no problem anddoes not involve any extra steps beyond decativating the software to be able to install it on the new operating system. For platform switching, you are required to fill out some forms where you guarantee to no longer use the Windows version (which, of course Adobe can easily verify based on activations, anyway) and request to be given access to the Mac version and issued a new serial number. For that you may need to pay some service fee if you do it halfway inbetween, but if you e.g. were to upgrade from CS4 to CS5 while switching platforms, it should be free.
Mylenium

Upgraded to CS4 and video is VERY choppy.

I'll add some computer stats but honestly, I dont think they matter that much since the same system was running CS3 like a champ.
Dual Core 2 (2.4ghz e6600), 8gig DDR2 ram, Raptor 10k OS drive, 5x 320gig data drives. Nvidia 8800gts card. Vista Prem. 64bit.
I shoot on a Sony EX1 and after upgrading to CS4 I noticed an EXTREMLY slow playback on the preview. No effects added, just dragging down and simple cuts. The audio typically goes smooth though.
Any initial thoughts? or can I provide any more details to help what may be going on?

I found a temp fix that worked for a system a friend asked me to look at. It is not really a valid solution but it does seem to fix the problem at least until the root cause can be found. If you set the priority of the ImporterProcessServer to above normal, it seemed to fix the problem (at least on the system I was working on). To do this, open task manager, right click on the process and click Set Priority -> Above Normal.
Doing this isn't really recomended as it could take cycles from more important system processes or other critical processess. In this case, he just sets the priority up when he needs it, then back down when he is done.
In case you are wondering, the specs of the system I was working on are:
System:
Core2Duo e8400
Asus Maximus Formula Mobo
8gb DDR 800
GeForce 8800GTS 640 (latest drivers from NVidia)
1x750gb System drive
1x1.5tb Video storage
1x1.5tb Swap / Render drive
Windows 7 64 Beta build 7048
Windows Vista 64 (dual boot)
Project:
Hockey game shot at 1080 60i + some shots at 720 60p. Each were in their own sequence.
He did mention that he still couldn't view multiple video streams without it slowing down, but at least he was able to view the normal footage without delay. Also, I performed and tested the fix only on the Windows 7 system, so I am not sure about Vista but it should help there as well. I look forward to hearing about a true fix.
Good Luck

Slow MacMini after upgrading to Maverick and later Yosemite.

Gents,
I have had nothing than trouble with my MacMini (late 2009) since i installed Maverick and I hoped some things would improve with Yosemite. That did not happen. I have been through all possible "solutions" but no luck. I hope someone can help me. My MacMini was working like a charm until I installed Maverick.
(PS: My back-up drive is not connected as shown below)
This is my Etrecheck:
Problem description:
MacMini (late 2009) Sluggish after installation Maverick and later Yosemite
EtreCheck version: 2.1.2 (105)
Report generated December 15, 2014 at 7:17:37 PM GMT-2
Hardware Information: ℹ️
Mac mini (Late 2009) (Verified)
Mac mini - model: Macmini3,1
1 2.53 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400 - VRAM: 256 MB
SyncMaster 1920 x 1080 @ 60 Hz
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 0:5:40
Disk Information: ℹ️
Hitachi HTS543232L9SA02 disk0 : (320.07 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 319.21 GB (67.50 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5670S
USB Information: ℹ️
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Elgato Video Capture.app
[not loaded] com.elgato.driver.Pluto2 (1.1) [Support]
/Applications/Toast 10 Titanium/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6) [Support]
/System/Library/Extensions
[not loaded] com.HGST.driver.GDOCKDriver (1.0.3 - SDK 10.7) [Support]
[not loaded] com.avira.kext.FileAccessControl (1.0.0d1 - SDK 10.9) [Support]
[not loaded] com.hzsystems.driver.CDSDAudioCaptureSupport (1.5) [Support]
[not loaded] com.jmicron.driver.jmPeripheralDevice (2.0.2 - SDK 10.5) [Support]
[not loaded] com.sony.driver.dsccamFirmwareUpdaterType00 (1 - SDK 10.6) [Support]
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) [Support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.divx.dms.agent.plist [Support]
[loaded] com.divx.update.agent.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.google.keystone.daemon.plist [Support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[invalid?] com.jdibackup.JustCloud.autostart.plist [Support]
[invalid?] com.macupdate.desktop5.scanner.plist [Support]
[invalid?] com.yahoo.YahooContactSyncAgent.plist [Support]
User Login Items: ℹ️
Caffeine ApplicationHidden (/Applications/Caffeine.app)
AdobeResourceSynchronizer Application (/Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Support/AdobeResourceSynchronizer.app)
G-Technology Assistant ApplicationHidden (/Applications/G-Technology Assistant.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
Google Earth Web Plug-in: Version: 6.1 [Support]
Default Browser: Version: 600 - SDK 10.10
OVSHelper: Version: 1.1 [Support]
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
DivX Web Player: Version: 3.2.4.1250 - SDK 10.6 [Support]
AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 8.0.0 [Support]
GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 [Support]
Silverlight: Version: 4.0.51204.0 [Support]
JavaAppletPlugin: Version: Java 7 Update 67 Check version
User internet Plug-ins: ℹ️
BrowserPlus_2.9.8: Version: 2.9.8 [Support]
Google Earth Web Plug-in: Version: 7.0 [Support]
Safari Extensions: ℹ️
ASCPowerTools
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.2
3rd Party Preference Panes: ℹ️
BrowserPlus [Support]
Flash Player [Support]
Perian [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 319.21 GB Disk used: 251.71 GB
Destinations:
MacMini Backup [Local]
Total size: 402.92 GB
Total number of backups: 15
Oldest backup: 2014-10-12 15:52:07 +0000
Last backup: 2014-12-09 00:11:21 +0000
Size of backup disk: Too small
Backup size 402.92 GB < (Disk used 251.71 GB X 3)
Top Processes by CPU: ℹ️
      6% WindowServer
      3% JustCloud
      0% launchd
      0% AppleSpell
      0% SystemUIServer
Top Processes by Memory: ℹ️
137 MB Dock
82 MB CalendarAgent
77 MB Spotlight
73 MB com.apple.internetaccounts
73 MB NotificationCenter
Virtual Memory Information: ℹ️
62 MB Free RAM
1.71 GB Active RAM
1.70 GB Inactive RAM
554 MB Wired RAM
1.16 GB Page-ins
471 KB Page-outs
Diagnostics Information: ℹ️
Dec 15, 2014, 07:12:36 PM Self test - passed
Dec 15, 2014, 10:34:27 AM com.apple.AmbientDisplayAgent_2014-12-15...crash

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx ' ' 879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 2883943871 3873345487 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\$[0-9]+\$\$.+\$/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */   /;' ' s/^.+ |\(.+$$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' ' $3~/\./ { i++;n=n"\n"$1"\t"$3;} END { if(i>1) print n;} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e netstat );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne 'Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|NVDA$|pagin|pci pa|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " -i );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns Nets );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 54 12 56;D23 5 14 12 14;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 38 55 68 57;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

New iMac reinstall of CS4 and then upgrade to CS5?

I just bought an iMac with 2 drives and migrated all info from the older iMac to the new one.
Processor 3.4 GHz Intel Core i7
Graphics AMD Radeon HD 6970M 1024 MB
one is flash storage and the other is a SATA Disk
Obviously I had to reinstall CS4 since I migrated the apps. I own the upgrade to CS5 but hadn't installed yet because of the new computer. So I figured first I had to get CS4 running and I got this error when I tried to open: "Could not open a scratch file because the disk is not available". I am running the latest version of Lion, etc.
I have the discs for CS2, 3, 4, and 5. So what do I do? Thanks

"Could not open a scratch file because the disk is not available"
Have you tried trashing prefs by keeping command-alt-shift pressed while starting Photoshop?

Upgrade to CS4: from CS2 upgrade / Photoshop 3.0 Full

Ok, I've decided to go to CS4 from CS2 on my Intel Mac. Yeah I bought CS2 unknowingly for my Intel Mac and have not been happy with the performance.
Are there any special install procedures for doing a fresh install of CS4 upgrade on Snow Leopard 10.6 (not that it really matters that it is 10.6 vs. 10.5), with CS2 Upgrade / Photoshop 3.0 Full?
If I remember correctly I had to call Adobe when I went from Photoshop 3.0 to CS2 with the Upgrade disc.
How might the install process go?

Web logic should upgrade first

Upgrade to CS4 Prod. Premium - is it trouble free

There is probably a forum for CS4 Production Premium but I wanted to get the opinions of a few photoshop users who may have made this upgrade.
I'm running Windows XP pro on P4 3.2gh processors with 2 gb Ram.
I've been using Production studio of CS2 and later upgraded some tools to CS3 like photoshop and Illustrator.
I remember having a fair bit of trouble installing Production Studio... A lot of people did when it was new. A lot of dinking around was required as I recall.
I'm now wanting to upgrade to CS4 Production Premium and wondered if people could share there experiences with that sort of upgrade.
Is the cs4 package a pain in the butt to install... Did it install smoothly.
Please let me know what to expect...

curt y wrote:
If you can find any software that is trouble free I would like to buy stock in that company. But seriously, CS4 makes major demands on the video card and you would be wise to read threads on this forum to see how that would affect you with your current computer hardware/csoftware.
Yikes... I should have known someone would feel compelled to make that quip.
Must have been clear that my question was more... `was it a pain in the butt to install'.
Can you be a little more specific about what you are hinting at? Hard to know how to be wise with no clue to go on.
I have an Nvidia GeForce FX 5700LE (256MB) card
I guess another thing to ask is if its worth upgrading to CS4. Is there lots of new functionality?
Just reading the `whats new' hype isn't like hearing from experienced users what they find worth using.
I remember back when I upgraded to Production Studio, one of the big things I was after was the
`Dynamic link' . After the big buildup of how great it would be... I was pretty disappointed and never did find it very usefull at all. in fact it seemed to make the machine more unstable when calling up both AE and Premiere at the same time. I quit using altogether after a few crashes. And even when I didn't crash it just wasn't much different or better than the old way.
This upgrade will cost me about $600 for the upgrade I'm qualified for.
But back to the clues about what to look for... can you suggest some likely search strings to use?

If I upgrade to CS4, is the license for Elements still valid?

I'm hoping someone here has been there. I've purchased an upgrade to CS4 and was wondering if anyone here could answer a couple questions.
a) Is Elements a more home-oriented, unique product in its own right, or does CS4 render Elements completely pointless?
b) Does the Elements license become invalid if you upgrade to CS4?
I'm not really an Elements user, I purchased E6 because I came across a CS4 upsell deal that made me pull the trigger. (been using GIMP) and can't find the E4 box that I never did get around to opening to install. It's be nice to get into Elements though, to see just how much value is there with the app and the plugins all at work.

[email protected] wrote:
The painful part is I HAD the original CS 8.0 on the Mac. LOL. I had just forgotten it due to having an Intel Mac and kind of overlooking it.
(Turns out it runs pretty decent via Rosetta). So yeah, I got CS4 Extended for $320. Nice to finally own it.
I think I'll have fun using it now and then or maybe a lot if I use my camera enough. So I guess now the question is, can I give away or sell 8.0. LOL.
Since CS4 isn't tied to CS 8.0...you didn't use it for an upgrade...yes but you have to transfer ownership to give it away or sell it. (If you ever use CS4 to upgrade, CS4 and it's subsequent upgrades are all tied together as in you can't sell or give away any one portion...they are considered one item.)
See this document...along with the links included in the document.
Transfer an Adobe product license:
http://kb2.adobe.com/cps/152/tn_15281.html

If I upgrade to CS4 and later upgrade OS?

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