If iPhone 4 is bad hardware, will a new phone be exchanged for this one?

Question

After reading all the problems people are experiencing with the iPhone 4, I still have hope and have yet to give my final judgement on it's competence. I will tell you that I too have been experiencing the same signal issues and dropped calls, even with the phone in a case. The other serious problem is with the bluetooth headset connection. Just like many other people, the iPhone 4 can't keep my headset connected more than 7 or 8 feet away from it and everyone tells me they can't understand what I am saying. The same headset, paired with other phones (including my 3GS) is working great.
With all that said, if Apple can't fix these problems with software and has to redesign the phone, will they swap our iPhone 4 (first generation) with the new iPhone 4 at no charge to us????!???
I love this phone, but I am having too many connection and bluetooth problems to just say "oh well, I'll just learn to live with it!"
Can someone from Apple please tell us, when they know, what is going on.
I and many of us will be as understanding and patient as possible, but we would like the truth as is discovered. Please.

Answer 1

bobbingforapples wrote:
After reading all the problems people are experiencing with the iPhone 4, I still have hope and have yet to give my final judgement on it's competence. I will tell you that I too have been experiencing the same signal issues and dropped calls, even with the phone in a case. The other serious problem is with the bluetooth headset connection. Just like many other people, the iPhone 4 can't keep my headset connected more than 7 or 8 feet away from it and everyone tells me they can't understand what I am saying. The same headset, paired with other phones (including my 3GS) is working great.
With all that said, if Apple can't fix these problems with software and has to redesign the phone, will they swap our iPhone 4 (first generation) with the new iPhone 4 at no charge to us????!???
I love this phone, but I am having too many connection and bluetooth problems to just say "oh well, I'll just learn to live with it!"
Can someone from Apple please tell us, when they know, what is going on.
I and many of us will be as understanding and patient as possible, but we would like the truth as is discovered. Please.
Let's go through all your concerns one by one.
1. Not everyone is experiencing problems with the phone. If you read these forums over the years, when a new Apple product comes out, there's all these "issues" that pop out. Most are bogus. Many are user errors. When the iPad came out a few months ago, you should have seen the garbage being said. Now it's quiet, with people asking legitimate questions. It's the same here.
2. As for the antenna problem, it is not a vast majority who is experiencing it. With over 2.5 million iPhones sold across the world, if even 10% have a problem, then the noise level would be overwhelming. This forum is one of the first places people come to figure out an issue, and you're not seeing thousands of complaints, just a few. The problem is rather random, which leads me to believe it's a manufacturing defect, but Apple and others claim it's a software bug. Who knows. It seems a good case or bumper cures the problem, and I always use a case, so I think it's easily cured.
3. As for the bluetooth issue, again, it's not an overwhelming issue. For example, my iPhone 4 connects to every Bluetooth device I have, including a 5 year old car with a Bluetooth system. I don't use a bluetooth headset (I don't like the sound quality, and I want to listen to my music in high fidelity, which bluetooth is singularly unable to perform), but I tried it, and it worked. I am a statistical sample of 1, so take it for what it's worth, which, in a statistical sense is useless. But so is anyone else describing their anecdote. You need to try it yourself. Some older headsets just seem to fail with newer bluetooth standards. If it doesn't work, get another iPhone, Apple is good for that.
4. If there is an issue with the phone, whether, software, firmware or hardware, Apple will do the right thing. They know, as do most corporations who sell products, what constitutes whining and what constitutes a real problem. But they aren't going to say anything, until they say something.
5. No one from Apple reads what you're writing. If you want to voice a concern, this isn't the place to do it. And once again, even if they did, they will do what they need to do to make everyone happy. Let's just say my personal experience with a MacBook Pro last year was dealt with in the most professional way possible, and they made me extremely happy. And that was a $3000 item.
Just relax. If Apple is going to treat its customers unethically, which is not indicated by its past behavior, then I'll be the first to bash them.
Go buy one (but there's a three week wait, so you'll really have to be patient). If it has a problem, walk, run, drive, bicycle to your local Apple Store, and get it replaced. They'll make you happy. If you return it four times, I'd ask to see the manager. They'll really make you happy, I promise.