If itunes is installed the disk drive doesnt work
ive recently got a new laptop but everytime i install itunes the disk drive doesnt work.
when itunes is installed it doesnt recognise that i am putting disks in.
its really annoying, im stuck with the same songs old songs on my ipod!
if u culd culd help it would be much appreciated!
i dont have itunes on my laptop at the moment so i have just been trying to install it again. but everytime i try it fails and doesnt finish the installation. it did this before and last time i did over 10 attempts until it worked, then wen it finally did install the disk drive stopped working. any advice? lol
Similar Messages
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I was loading some CDs into my iTunes library when the disk drive refused to "suck in" the next CD. Does anyone have a suggest on how I might proceed?
Yes, that is a Catch 22. If you have another Mac you can connect your Mac to it in the Target Disk Mode, Transferring files between two computers using FireWire, and use Disk Utility on the second Mac to try to run the Hardware Test from there. Not sure if it's possible to a connected Mac though.
You can try this several times in the Terminal app and then see if a disk can be fully inserted:
Enter the following command followed by the Enter or Return key:
drutil eject
Do it several times and then try another disk. (A long shot). -
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When I search for updates the raw converter doesnt get update automaticly. Frustrating, is costing me the whole morning.
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My disk drive doesnt work, what can i do?
It wont read cd's or dvd's, is there anything i can do to fix it? or will i have to take it to apple and get them to repair it?
Hi Anna,
CD/DVDDrive Cleaning
You could purchase a CD/DVD drive cleaning kit, or you can try with materials you may already have on hand. Use a credit card, or something similar, and wrap it with an LCD cleaning cloth type product (basically a thin micro-fiber type cloth). Gently slide the "cleaner" in and out a few times in the left side of the optical drive opening. Make sure you can hold onto the cloth so it doesn't get stuck inside the drive. This cleans the lens, which may be all you need.
For temporary use, try holding the MBPupside down. If there's a gap between the disc and the lens even a tiny bit larger than it should be, holding everything upside down may bring the disc close enough for the lens to read it.
https://discussions.apple.com/message/15364924#15364924 -
HT1338 my mac mini disk drive doesnt work? any ideas please
need some help.. my mac mini does not play disks.. any advice?
Hello fawehish
Thanks for the question, and welcome to Apple Support Communities.
The following article provides the most relevant information to your issue, and may lead to a potential resolution:
Apple Computers: Troubleshooting the slot-loading SuperDrive
http://support.apple.com/kb/HT2801
Thanks,
Matt M. -
I have an old G4, which although is not my main computer, I still use. The issue is the disk drive doesnt work. I can insert a disk fine, but it never makes the whirring sound of a disk being loaded and no disk ever pops up on the screen. I am hoping to find a way to fix this that does not involve a professional repair, as they are expensive and this computer is 4 years outside of the warranty. Is there a utility that will diagnose the problem? Any other suggestions?
Well that's a start at least the iMac knows it has a drive.
Do the same symptoms appear for music CDs, DVD-ROMs, DVD Videos etc etc.
Have you checked that in menu > System Preferences... > CDs & DVDs > that you aren't set to "ignore" CDs and DVDs.
In the Finder Finder menu > Preferences > General do you have CDs and DVDs set to appear on the desktop?
cheers
mrtotes -
Does anyone know why my Iphone will not connect to my computer all of a sudden? I backed it up lastnight. Now it wont even register with my computer.... It says Apple Mobile Device USB driver doesnt work all of a sudden???? i tryed deleting and reloading and nothing is working!!! someone please help =)
Have you done:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
What results do you get when you run this:
iTunes for Windows: Device Sync Tests
Do both the Home button and Power button work OK normally? -
my computer failed to install the compatible driver software when updating my iphone and now my iphone is unusable as it is requesting me to connect it to itunes but i physically cannot connect to itunes... help me please?
Hi there croadstar,
You may find the troubleshooting steps in the article below helpful.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
-Griff W. -
I recently brought a HD PVR, i put in the disk to install the hard drive and it said " This program doesn't support DOS Mode! how do i get out of DOS Mode?? Please Help
What exactly are you trying to do? PVRs are for recording from TV not computers.
Either way, if it's complaining about DOS mode, it's Windows oriented software and not Mac compatible. -
Unable to install the GEAR driver set at this time.The GEARAspiWDM service used bz the GEAR driver set is scheduled to be deleted during the next system reboot.Please reboot the system and run iTunes again.help me..I understand this problem..thanks
Hi there, i had the exact same problem and posted a thread a few above yours, and these forums wasnt much help nobody replied, so i did a bit of research and followed all the intructions on this site: http://www.gearsoftware.com/cfknowledgebase/articledisplay.cfm?articleid=296
If you follow the steps very carefully and do as each says, this will solve your problem.. Now i am very happy i can actually install iTunes and use it for my iPod.
Remember to be carefully with the steps as the things you will be deleting are very important to your comp.
Hope this helps.
Windows XP -
Installing Programs Without The Disk Drive Icon Loading On Desktop
Hey,
I am super anal and don't like any icons on my desktop and I am wondering how, when installing programs, you can install them without the disk drive icon being left on the desktop?
Thanks.Oh, right, sorry, one thing I didn't mention. I DO like to have CDs and DVDs and such show up on the desktop when I (seldomly) have them in my computer.
So, is there any other way? If I uncheck the CDs and DVDs line then this solves the disk drive icon but also gets rid of my CD icons. -
How do I authorise my Imac for Itunes after replacing the hard drive?
Dear All,
Apologies, but I am new to forums and understand that the issue of "Authorisation" of Itunes purchases and rentals has been done to death! However, I have tried everything and have exhausted normal research on the Net, there doesnt seem to be standard sollution to my problem. I have replaced the Hard Drive in my Imac 2008 with an SSD which makes the Imac very fast and effcient and completely clean of the usual trash in an old computer. So before renting my first movie, I did the following:..................................
Formatted the hard drive and downloaded and upgraded to OSX to 10.5.8 (the latest I can go on this Imac (I think) Intel 3.06Ghz 2 core and 4GB SSDRAM)
Upgraded Itunes to the latest available
Upgraded Quicktime to the latest available.
I rented a film which will not play and initially I got the "not authorised on this computer" message which kept repeating despite saying it was "waiting"
So I did the usual apple support search and tried the following:..................................
I checked that my apple User ID and password where up to date and that I was purchasing on the right ID
Tried the standard.....Itunes/Store/Authorise this computer - tried unauthorising and then re-authorising No luck
I tried deleting the (/Users/Shared/SC info) file No luck
I tried the Terminal based solution "sumo chmod -R 777 /Shared/Users" fix It didnt work either
I don't get the authorisation warning any more but just get a black screen with a grey horizontal stripe across the middle
I would be very grateful if somene could give me another sollution to try............................
Thank you very much,
SfithyDouble & triple check that you installed the hard drive correctly.
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This iphone can not be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64bit version of itunes
I keep getting the above error everytime I plug in my iphone.
I am not daft, I do have the 64bit version of iTunes installed already. When I installed itunes 10.5 and more recently 10.5.1 I got an error message that rolls back a section of the installation (The updater I think) before finishing off installing iTunes.
After the installation iTunes will work normally apart from when I try to connect a device. At which point I get the title error message and I can not sync my phone.
It's probably down to Itunes not installing properly however no matter what I try I can not sort the problem out. I've tried uninstalling all apple programmes followed by a registry clean, then reinstall. I've tried the same again but in a specific order. I've tried repairing iTunes, repairing the updater etc etc. Nothing seems to work. I'm out of ideas.
Has anybody had this problem? Please can somebody tell me how to fix it!
Getting an iPad this Christmas and if I can't sync that up to my PC I may just have to go over to ANDROID!!!Is there a way to install this on its own?
Yeah, let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunes64Setup.exe installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunes64Setup.exe, and select "Extract to iTunes64Setup". WinRAR will expand the contents of the file into a folder called "iTunes64Setup".
Go into the folder and doubleclick the AppleMobileDeviceSupport64.msi to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport64.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does an iTunes install go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
I have seen others post this same question but the answers provided does not resolve my problem. My iPad Air is running iOS 7.1.2. I have been using this same computer for three years. It has Windows 7 home premium, service pack 1, 64-bit Operating System, Intel 3.4GHZ computer and 16.0 GB . I used this same computer with my iPad2 for several years. I purchased an iPad Air a year ago. I never had a problem with either iPad using iTunes. About a week ago, my computer would no longer recognize the iPad Air. I thought it must be a driver problem or iTunes somehow became corrupted. I uninstalled all of the Apple products except for iCloud and deleted any Apple software left in my Program Files and Program Files (x86). I then downloaded from Apple, iTunes64Setup.exe which is a 110,833 KB program. I installed the program without a problem. It installed Bonjour, Apple Software Update, Apple Application Support and iTunes. These programs I had previously uninstalled. I then brought up iTunes. I now plugged in my iPad Air and a popup message appeared "This iPad cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes then install the 64-bit version of iTunes". OK, I did as instructed. I used the iTunes installer to remove iTunes then ran iTunes64Setup.exe. I brought up iTunes and got the same message. "This iPad cannot be used because the required software is nt installed. Run the iTunes installer to remove iTunes then install the 64-bit version of iTunes" In general, I have found the Apple software to be robust and reliable. This situation however is very disappointing. I am hoping that someone has an answer that I can use to resolve my problem.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Mobile Device Support, won't install normally.
In your case I suggest you start with a clean download of the setup file using the direct link. If reinstalling AMDS alone doesn't work try tearing everything down again.
tt2 -
I have a new iPod Touch 5th gen. My computer works on Windows 7. Latest ITunes gives me this message: "this ipod can't be used because the required software is not installed. Run the iTunes installer to remove iTunes then install the 64 bit version of iTunes." I have already removed and reinstalled a couple of times--making sure to remove all the related applications as well--Bonjour, Apple Software update, Apple Application Support. Help!
(apologies for barging in, lllass.)
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now?
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