If my apple ipod does not respond

If my apple ipod does not respond to on/off and screen does not respond to touch, does it go back to the shop where it was bought or does it have to be sent to apple?

For warranty work it depends on where you purchased it. Some resellers have a limited time for when it can be returned and after that you have to go to the manufacturer.
You can go to Apple at any time. Make an appointment at the Genius Bar of an Apple store.

Similar Messages

IPod does not respond at all when plugged in

Alright, this topic is for people who have had this exact problem only. I don't want to get this confused with other problems and have people trying to help troubleshoot multiple problems and get things mixed up. Here's the problem.
After updating to v1.1.2 of the iPod software, the iPod does not respond when plugged in. The iPod still works fine when not plugged in. It plays music and both the standard and shuffle play modes work accordingly. The problem is when you plug the iPod in, it doesn't charge and it doesn't mount. The orange blinking light does not come on. While plugged in, it works the same way as it does when you're listening to music with it. It's as if the iPod's USB connector is dead. Here is my original post and description of the problem.
Alright, so here's my story. I bought my 512MB Shuffle in April. It has worked perfectly fine since I got it. Last night, I updated to v1.1.2 of the iPod software, clicked no when it asked if I wanted to restart, added some songs to the iPod, then restarted. As of this morning, I went to listen to some music while out for a bike ride, and I was greeted with the red battery light. I thought it was a bit odd since I had left it plugged in overnight. I figured, what the heck, I'll just plug it in and let it charge when I get back. When I got back, I plugged it into my PC and left for a while. I came back later and went to grab my Shuffle and I noticed it was cold, which was unusual after charging for a couple hours. I plugged it back in, a bit frustrated, and it never came up in Windows. I looked at the iPod plugged into the back of my PC (a high powered USB port) and sure enough, no orange light. No lights at all. I can still slide the switch to one of the play modes (standard play or shuffle) and play music for a couple seconds before it stops and says the battery's dead again. It works.. I mean it turns on and plays music, it's just not charging or mounting when I plug it in. I tried multiple computers and USB ports, none of which worked. I would really like some help with this considering it IS my only source of portable music and I'm not going to go pay $50 to talk to tech support or have it sent in for repairs. That's half of what it's worth.
I've tried uninstalling all iTunes/iPod related software from the PC I normally use it on and reinstalling it. That didn't work. I also tried uninstalling again and installing the last known working version of the iPod software, still no results. The only thing I havn't tried is giving it a good beating... Not that I would. Anyways, I hope there's a solution to this that doesn't involve buying a new one.
Here's a rundown of the computers I tested it with.
500MHZ G4 Cube (384MB RAM/Mac OSX Tiger)
400MHZ G3 iMac (384MB RAM/Mac OSX Tiger)
4.2GHZ AMD 64-Bit running Windows XP Service Pack 2 (my PC)
515MHZ Dell running Windows 2000 (256MB RAM)
UPDATE: The BIOS won't recognize the iPod, so it has nothing to do with my computer. Somehow, installing v1.1.2 of the iPod software made it so the iPod itself has USB problems. The iPod works to the extent of playing music and showing the battery charge level. I get no response at all when I plug it in, from the computer or the iPod.
I'm going to have to agree with Philip Harhay on this one. The original 10GB iPod I bought 3 years ago came with a full one-year warranty, no extra charges. I am disappointed to see the Shuffle only coming with a three-month warranty.
------------------------------------------------------------------

Help! I just purchase an iPod Shuffle for my son's birthday and I cannot get the darn thing to show up on my iMac G5. I am running OS 10.4.2 and I have downloaded the latest iPod and iTunes software. When I try to restore my iPod to the factory settings it tells me to plug the iPod into the computer, but it is plugged in. I have tried different USB ports, too. I'm running out of ideas and so is the trouble shooting Apple site. I was hoping someone out there might have some ideas.
It showed up at first and I transferred a few songs from the iTunes to the iPod but I couldn't get them to play, so I plugged it back into the USB and the icon never came up.

After upgrade firmware my iPod does not respond to touch. Help me!

After upgrade firmware with iTunes my iPod does not respond to touch.
To be more precise - works, but very, very bad. And around the icons on the display is visible GRAY line of width 1 px.
Please HELP me! This iPod - the gift for my girl.
p.s. Maybe this problem arose because I reflash iPod with old cable from the iPhone?

Thanks all, i solved the problem yourself.
I helped this one topic: http://discussions.apple.com/thread.jspa?messageID=12641053&#12641053

Question: What do I do if ipod does not respond even after reset

I tried the advise, holding the sleep button and when the red slider appears I touched on the home screen until it fades. Still doest respond if aI turn on the pod. Please help, I can buy a new one anymore

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

After setting up email account the apple imap does not respond.

Able to get on the internet with no problem but when I try to set up an email account no matter whether yahoo or gmail I get this message. "imap.apple.mail.yahoo.com is not responding. Check your network connection and that you entered the correct information in the incoming mail server field. I have done this numerous times with no success. I deleted all email accounts since they did not work and still have had no success. The problem has to be with this ipad. The model number is MB293LL, Serial # V50445YCZ39 VERSION: 3.2.2(7B500). All pertinent information has been put in properly but the unit still is unable to send or receive any email. I am wondering if I should reset the entire unit back to factory specs etc. The form below this asked for an operating system and I put Vista in due to the fact that this system was given to me by someone that I know had Windows Vista on their home computer. If I can change it I would. I just do not know how at present that is why I am coming to this community. Thanks for any help.

I am trying to set up a basic email account through the settings email,contacts etc button on the ipad. When the list of servers comes up I pick yahoo and fill in the pertinent info as far as the correct email address and password. When I try to save it the ipad is the thing that comes up with this message "imap.apple.mail.yahoo.com" is not responding. I have no idea where or how it comes up with this but that is what appears when I try to save the account information it request. The info that JimHdk sent does not work either. Thanks for any help.

My iPod Does Not Respond

Hello. My iPod Mini does not turn on. I've tried almost everything possible. I've tried the FIVE RS also, but nothing happens. Please help me.
I appreciate you giving your precious time.
Please Reply Fast.
Shehzan
(Hyderabad, India)

Try here. iPhone and iPod touch: Frozen and unresponsive

My apple tv does not respond

My Apple TV no longer responds to the remote. Nor does the HDMI plug show as active on the input options on the TV. I changed the battery but still no response.
Help!

Try holding menu and left arrow buttons TOGETHER for 6 seconds on the remote.
Do you get anything on the TV from it currently?
AC

Ipod does not respond to computer/Itunes, but reboots constantly.

I have been using the same Ipod since 2/14/2006 (Black 30GB-5th Generation). Never had any problems with it at all.
About 4 days ago, I updated to the latest version of Itunes (Ver 7.6.2.9.) and I have been having problems with my Ipod ever since. Everytime I connect my Ipod to the dock/computer to sync, it turns off by itself immediately and keeps rebooting over and over by itself when connected. My Ipod is not able to establish a connection with my computer or Itunes.
I have read other recent threads in regards to similar issues, namely "low battery" or a sad Ipod face, but I haven't had either appear on my Ipod yet. I have put Ipod in Disk mode and plugged it in with a full battery to no success, I have rebooted OVER 50 times in the past 48 hours. The battery is well charged and has not given me any issues, I changed the battery on the Ipod 2 months ago, but it never affected anything. I am able to charge the Ipod fully with my standard AC Charger. At first I thought it was that my computer was not giving enough power to my Ipod, but according to the other posts I read, that is not the case.
In addition, If by chance not enough power is the problem, how can I put more power in my Ipod when it is plugged into the USB port? Why did it change all of a sudden? Most dual AC Power Adaptor USB ports for Ipod have a firewire prong, but I do not have a firewire outlet in my computer to plug in. Can I connect the computer to AC power adaptor and then to Ipod docking station?
I have tried connecting Ipod to another USB port, no success either.
Help! Troubleshooting this on my own has taken its toll. I tried everything!

When i said reboot, I meant "restarts my Ipod".
I tried installing driver to no success. What could be wrong? My Ipod just doesn't communicate with my computer since the latest Itunes was installed.

Ipod touch shows the apple but does not respond to anyting any tips

I can not do anything with it. My version is the 8 G

Try here:
iPhone and iPod touch: Frozen and unresponsive
There is not8 G iPod touch. I supect you have an 8 GB model. Is it a 1G, 2G or 4G?

TS2634 My Apple iPod does not shuffle music any more. Libranon

I have tried re setting the touch i
Pod to fix the problem of music not shuffling.No luck so far.

Try:
If you get an error when trying to activate iMessage or FaceTime
FaceTime, Game Center, Messages: Troubleshooting sign in issues

My ipod touch wont turn on i tried everything but it does not respond , I dont know what to do, please help me !

My ipod touch is not working i tried everything but i cannot turn it on. I was not using for about 2 weeks and I remember the last time I used it it was working perfectly but a day before today I tried to turn it on but i couldn't I tried by pressing both bottoms but my ipod does not respond ! I really need help !

See Here for
Frozen or unresponsive iPod touch
Make sure the Battery is Charged...
Also, Try This... You will Not Lose Any Data...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear and then Disappear...
Usually takes about 15 - 20 Seconds... (But can take Longer...)
Release the Buttons...
Turn the iPod On...
If that does not help... See Here:
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414

Ipod nano 6th gen - the sleep/wake button does not respond. already tried resetting, restoring.Help!

ipod does not respond when i press the sleep/wake button.
it only comes on when plug in to power supply or using the resetting method (pass and hold the sleep/wake & vol down button).
tried restoring and after restoring, ipod screen hangs, does not respond at all. same for sleep/wake button...
lost! can someone help pls!

Hello Ryan,
Since it sounds like you have already tried all the usual and available troubleshooting techniques, I would make a trip to your local Apple store/Genius Bar and have them take a look at it. Your iPod is still under Apple's 1 year warranty that cover any defects (but not accidental damage!).
B-rock

My itouch is not working when i touch the screen nothing happens it does not respond

my ipod does not respond when i try to slide to unlock it does nothing like if the thouch part does not work y is this happening?????

Try resetting it:
http://support.apple.com/kb/HT1430
Hope that helps.

Help - iPod does not show up in iTunes or as disk in Windows Explorer

Would someone PLEASE tell me how to get my iPod to show up in iTunes or as disk in Windows Explorer?
According to our PC XP computers, we do not have an ipod and it won't charge when plugged into USB. It worked fine for 10 months until this morning (10/26/06). We have ruled out bad USB drive by using flash drive on that USB and it worked fine. Reseting ipod does not work (ipod does not respond to reset command hold toggle then hold menu + play for up to 10 sec). Reseting ipod within ipod menu does nothing. ANY suggestions would be GREATLY appreciated!
Thanks.

I have the same problem with my brand new 2 GB. I have reloaded software, gone through the "5 R's", tried the ipod on my PC and on my laptop -- neither computer recognizes or charges the ipod. Any info greatly appreciated.

My Apple TV is not responding anymore and white light flickers

My Apple TV does not respond anymore and white light flickers all the Time. No connection anymore.

In that case if you've already tried unplugging from power, waiting for a minute or so and restarting and nothing helps, you probably ned to factory restore via iTunes:
Apple TV (2nd and 3rd generation): Restoring your Apple TV

If my apple ipod does not respond

Similar Messages

Maybe you are looking for