If my iPod Touch 5 battery is failing, can I pay Apple to send me a refurbished one before I send them the one with a failing battery? I don't want to go without my ITouch.
If my iPod Touch 5 battery is failing, can I pay Apple to send me a refurbished one before I send them the one with a failing battery? I don't want to go without my ITouch. I really don't want to go without it but I dont want to have to purchase a new one. The battery life is abysmal, and I am reluctant to upgrade my ios system to ios8 because all I ever see are complaints about upgrades killing the battery. I am still on ios6. When I upgraded my macbook pro (which is now DEAD) the battery got worse.
I am just sick of it. I called apple about my itouch battery and the help was terrible. All they were telling me to do was do a restart and UPGRADE TO THE LATEST IOS TO SEE IF THAT SOLVES THE BATTERY PROBLEM. They would not even tell me what to do if that would not work. Very rude.I kept asking and I finally had to find out myself through my own research that they cant replace the battery; instead they send you a refurbished ipod. They never told me that on the phone and they kept giving me the run around when I kept asking them what I should do if the IOS upgrade did not work or made the battery worse. Hopefully someone can answer my initial question. Thanks guys. I have a charger that I sometimes use plugged in to the ipod ( not all the time, I know that is bad for the battery) and I thought my battery life should be better than it is because I sometimes use it on the charger ( it should save the battery).
Not that I know of. You can do the exchange at an Apple store if they have refurbished ones in stock
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Similar Messages
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I had an iPod touch, but it was stolen or lost. Now that I have a new one with a new Apple ID, is there someway I can access and download all my old photos and data from my old Apple ID to my new device? I still remember my old Apple ID and password.
Restopre from backup
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Also,
- If you used PhotoStream then try getting them from your PhotoStream. See that topic of:
iOS: Importing personal photos and videos from iOS devices to your computer -
My IPod touch got stolen and I can't remember Apple ID/ Apple ID password to be able to track it.
My IPod touch got stolen today while on vacation and I can't remember my Apple ID/Apple ID password, which I need to be able to track it. I know my email associated with my Apple ID so I got the password reset link sent to my email but when I click on it, it sends me to a blank page every time. I've tried this on a computer, iPad, and iPhone, and have even called in and gotten tech support yet no luck...any suggestions on what I should do!?!?!? (I'm on my sister's Apple ID and iPhone right now) thanks!!!
unless you have the find my iphone app enabled and the wifi was enabled when the ipod was stolen there is nothing more you can do i'm sorry that your ipod was stolen while you rwere on vacation but that is all that can be done
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please help!
I would recommend taking it in to your local Apple Store to see what the people at the Genius Bar can do for you.
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If my iPod touch was lost or stolen, can someone else wipe it without the passcode?
I haven't been able to find my iPod touch since my nephews were here about 5 weeks ago. Odds are, it's just lost here in the house with a dead battery. I've tried to use the find my iPhone app and it hasn't found it yet. It's always offline. On the off chance that it landed in sticky hands, can they wipe it clean without the passcode? Can I still track it with the serial number? Just curious....
Yes, anyone can wipe it clean. A serial number is not used to track it. You must have used Find My Phone to track it.
What To Do If Your iDevice Is Lost Or Stolen
If you activated Find My Phone before it was lost or stolen, you can track it only if Wi-Fi is enabled on the device. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T. Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. What to do if your iOS device is lost or stolen
6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
7. Find My iPhone
8. Report Stolen iPad | Stolen Lost Found Online
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on iCloud
3. OS X Lion/Mountain Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices) -
The iPod touch 5 battery won't charge, the iPod battery gets hot and doesn't turn on... What is wrong? Can photos and data be retrieved?
- See:
iPod touch: Hardware troubleshooting
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store. I suspect a hardware problem due to the hotness. If iTunes can't see the iPod then uor only hope if to contact a data recovery company for getting data off the iPod. If you have an iPod backup you can restore another iPod, iPhone or iPad from the backup to get the data that was in the backup
Apple Retail Store - Genius Bar -
When my Ipod touch is in autolock I can only restart the device holding the sleep/wake button and home button at the same time for 10 seconds. While in auto-lock it is using battery power and will do so until the battery is drained. Whats wrong?
- Try a reset. Nothing is lost:
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears
- Connect the iPod to your computer and try to restore via iTunes. Try placing in Recovery mode if necessary to restore.
- If you can't turn the iPod completely off, let the batter fully drain. After charging for at lerast anhour try again
- If still not successful time for an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem. -
Is ipod touch low battery life normal?
I just bought my new ipod touch. I found the battery life is quite short. Every day i have to charge it twice. Now I am keeping to use my ipod touch as less as possible to manage charging it once a day. This is really not compared to a regular phone, which you probably can use 3 or 4 days to recharge again.
The so-called dock adapter inside the box is quite tricky! I thought it is the power adapter. Normally when you buy a cellphone, it comes with the power adapter. But for ipod touch, you have to buy power adapter separately! I even don't know what's the use of this 'plastic' dock adapter. i called Apple and asked "You call this plastic piece an adapter!". It's a little funny!
During my first week using my ipod touch, it got stuck or crashed TWICE, two times! One time is when it downloaded an email with a 8Mb attachement.
In addition, I feel quite confusing with so many accounts with Apple, such as Apple store account, iTune account, iChat account, MobileMe account, and even this discussion forum account. Now I have 3 Apple IDs!
The use of MacBook is so far so good.
This is my experience with Apple's products!
Welcome comments and sharing your experience! i just couldn't help keeping myself silent.Is ipod touch low battery life normal
Yes and no. Even in normal usage, Safari and videos can kill the battery in 4 - 5 hours, whereas music with the screen and WiFi off should last for 22 hours. Most iPT's can last for days in sleep mode, even with WiFi left "ON".
My previous iPod Touch had no battery problems -- the charge would only drop significantly when being used, not while sleeping. Now I have a replacement iPod Touch (the previous one couldn't install the 2.0 Update), and this one won't even last overnight in sleep mode.
Here's what I did in my last test: Turned all the WiFi services off -- Push: OFF, Fetch: OFF, Location Services: OFF, Ask to Join Networks: OFF, WiFi: OFF. Fully recharged the iPT, disconnected it and left it shut down overnight. Booted it up the next day, full battery (Okay so far). Next, I left the iPod Touch in sleep mode for the entire day (8am - 6pm), still full battery (Great!). At 9:00pm, turned on WiFi (and none of the other items mentioned above), used Safari for about 15 minutes, battery went down one notch ~ 90%. (Still normal) Put the iPT into sleep mode, but this time with WiFi left "ON". Woke up the next morning, and the battery plummeted to 10% in about 5 minutes. (NOT GOOD AT ALL).
My previous iPod Touch would have still had 90-80% battery the next morning. And while I would generally suspect the 2.0 Update being the culprit, everyone else I know has been running 2.0 without any problems -- no installation problems, no battery problems. I've been cursed with both issues in two separate iPods.
(I should also mention. I have not yet had a chance to install any media or applications on this iPod Touch, so there's no chance an errant application has somehow triggered a battery drain. This is just a plain iPT with the 2.0 Update and a restore of my Safari bookmarks.) -
My ipod touch 4 generation wont charger or connect to my computer but it will charge using a wall charger. The battery was dead so I plugged it in to the Computer and it charged it enough to come on and now that it is on, it wont charger or register. My sister has the same ipod as me and has no problems charging hers on our computer. Please Help me!!
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My iPod Touch 5g Battery would drop while charging
My iPod Touch 5g 32GB's Battery (which I got last year, March 2014) would drop lately whenever I attempt to charge. I have been observing it closely for two days: It would be charging, it would be connected - but the battery percentage would be dropping (i.e. at one point it will be 95% in a few more minutes it would drop to 93%)
These are the things to take in consideration:
I use the Battery Doctor app
The battery drop would often occur when the cable somewhat disconnects and reconnects
iTunes would reveal a message that the "iPhone couldn't be recognized"
I would "soft-reset" the device (pressing down the power and home button till it shuts down and powers up again with the Apple logo) and I would notice that the Battery Doctor app's charging indicator would have a significant change: Let's say, when I shut the device down it was at 90%, when I open it up again it would be at 95%, In two cases (yesterday and today), the charging would go smoothly till it hits 100% after the "soft-reset".
I couldn't tell if the iPod Touch's battery has the problem or its just the cable.
Hoping anyone could give me suggestions.
Thanks!As your device is about to leave the one year warranty period, get your device checked by visiting an Authorized Apple Service Provider or Apple Store.
You can also contact Appel Support, they can check the battery life online.
iPod touch - Contact Us - Apple Support
And you really don't need 3rd party apps to keep your battery in good shape. Just follow the advice from Apple:
http://www.apple.com/batteries/maximizing-performance/ -
Why won't iPod touch get battery percentage?? Is there a way to get battery percentage for iPod
Why won't iPod touch get battery percentage?? Also is there away to get and show battery percentage Accurately? I know about voice over, but is there a way to get it on the status bar like the iPhone and iPad?
See:
[How To] Enable the Battery Percentage with iBackupBot | iPad, iPhone, and iPod touch forums | iFans
However, as deggie sad it is not accurate on the iPod. Also, some users have reported increased battery drain. -
everytime i log in to the youtube app on my ipod touch it says authentication failed incorrect password or username i even restored my ipod but it still didnt work
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router.
- Reset networks settings: Settings>General>Reset>Reset Network Settings -
i have started the guided access and that time my ipod touch 3 battery gets over now i cant close my ipod or cannot restore it
Without knowing what happens when you try to restore the iPod
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Hey my ipod touch 4g battery is working for 2 hours.so what do i have do to make it right ?
hey my ipod touch 4g battery is working for 2 hours.so what do i have do to make it right ?
Place the iPod in recovery mode using one of these programs and restore via iTunes:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
For MAC or PC
The Firmware Umbrella - TinyUmbrella -
I can't update my iPod Touch software. It fails at 777 mb of 778mb saying download has timed out. Computer settings and broadband connections are fine. Help please!
Disable or turn off all firewall and anti-virus software and try the download again.
Stedman
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