If my wake/sleep button doesnt work, are they going to fix it? Or are they going to give me a new iphone 5?
I have brought it in spain but i am going to germany next week and i will try to fix my problem there, does my warranty have an international use?
Apple will replace the phone; they don't make repairs, except for glass damage. The warranty is NOT international; you must take the phone to an Apple store in the country of purchase, EXCEPT that the EU counts as one country. So you are in luck.
Similar Messages
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I need to reset my ipod but i cant do that because my sleep button doesnt work any more and plus i dont remember my password.HELP
Place the iPod in recovery mode using one of these programs and then restore via iTunes:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
For MAC or PC
The Firmware Umbrella - TinyUmbrella -
My sleep button doesnt work so i tried to restore when i was restoring it was the apple with the loading circle it just stop and it dosent move from 1 day ago an i cant restore with sleep an home button cause it dont work!!!! When i connect it to itunes it dosent apper even if i press the home button. PLEASE HELP !!!!!!!!!!!!!!!!!!!!!!!!
Try the following:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset network settings: Settings>General>Reset>Reset Network Settings
- Restore from backup
- Restore to factory settings/new iPod. -
I purchased I phone 5 from USA covered under Apple care . I'm in India now. Wake/sleep button not working. Apple care here have refused to replace or repair it though it is still under international warranty. Feeling harassed. Can some one help.
Is there an "APPLE STORE" in India or you just went in a reseller store?
There is a replacement program for sleep/wake button for free. Just look for an Apple Store and make a reservation at Genius Bar.
I have an iPhone 5, bought in Dubai U.A.E.
It is a US model (model A1428) which is different of the model use here in Italy/Europe
My serial number is qualified for battery replacement program.
I thought the Apple Store wouldn't repair my phone because I bought it from another country , a different model and it is already out of warranty.
The Apple store's staff just checked if my iPhone's serial number is eligible for the program and he replaced the battery for free today. -
My volume and sleep buttons doesnt work..help plz?
my volume and sleep buttons doesnt work..help plz?
Well have you tried connected to iTunes?? If that doesn't work call your local Apple Store and make an appointment at The Genius bar and they can either fix it or replace it but it will cost you money.
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Is there warranty for when the sleep button doesnt work anymore?
Am i able to get a new phone if my sleep button doesnt work anymore?
If you still have the warranty, Apple will repair your phone.
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FORGOT PASSWORD && SLEEP BUTTON DOESNT WORK
so my ipod touch doesnt have a camera its probably one of the older ones... but its locked cuz i forgot my passcode :/ and the home/ sleep button doesnt work :/ is there anything i can do or am i out of luckk ? :'{
Use RecBoot (http://jaxov.com/2010/11/download-recboot-1-3-for-windows-mac-os-x-linux/) for put your iPod Touch in recovery mode and then restore it with iTunes.
I used it with Ubuntu Linux, it helped me. Good luck. -
Iphone 5 slide to unlock is not getting swiped & its Wake/Sleep button not working
Iphone 5 Wake/Sleep button is not working and the phone 5 is not getting unlock (the slide to unlock is not getting swiped).
The phone is in warranty and was purchased from US. Apple is denying to provide any kind of support as they say that the Iphone has opened eventhough it has not been opened.
I must say that the quality of apple has been going down & down after Steve Jobs demise.So what would you like us USERS here to do for you?
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Iphone wont turn on and my sleep button doesnt work
when i put my phone on the charger it says its charging but apparently doesnt. ive had it on the charger for hours and i cant reset it because my sleep button doesnt work
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Also try:
- iOS: Not responding or does not turn on
Whenit says place the iPOd in recovery mode
Place the iPod in recovery mode using one of these programs:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
or
http://joshuabailey1997.wordpress.com/2010/09/02/recboot-v1-3/
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
RecBoot may have problems on 64X windows, then try:
Tenorshare ReiBoot – Enter & Exit iPhone, iPad, iPod Recovery Mode with a Single Click
For MAC or PC
The Firmware Umbrella - TinyUmbrella
Installs blootware on PC too
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
hi im abishek and my ipod touh 4 g is stuck on white screen and holding he power and hoe button doesnt work.what should i do?????!!!!!
and also my ipod doesnt show upp on itunes so i cant restore it.Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My iphone 5 sleep button doesnt work properly. Need help where can i get it fixed
I bought my i5 in january from croma, delhi and last 5-6 days i am noticing that my sleep button is not working properly on the right side. I searched for solution on the net but all i got to know that this is a problem in iphone 5 and need to be replaced. And i have no idea how to get it fixed or where to contact to get it replaced. Need urgent help.
Thanx in advancemodular747 wrote:
It means that for one year from the data of purchase, Apple will replace the phone with a refubished unit for any malfunction not due to abuse or physical damage (i.e dropping, exposure to water, etc,)
To be clear, it's a new or refurbished unit, whichever Apple has in the replacement phone stream. -
Will apple give me a new ipad in store if i pay to get the broken ipad fixed?
They can swap it at the Genius Bar. Just make an appointment for before going in: https://expresslane.apple.com/
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My ipod nano 6th gen wake/sleep button is not working what should i do?
I was using my ipod suddenly its wake sleep button stopped working else all is right i am not able to use my ipod as by that button only all things can be operated i dont know where to take my ipod for care
Hi Atique ur rehman,
Thanks for your query.
If the sleep wake button on your iPhone is unresponsive, first try and reset all setting by going to Settings>General>Reset>Reset All Settings.
If this does not resolve the problem, I would sound more like a hardware based issue.
I would recommend that you contact AppleCare so they can run further tests and diagnostics to help you solve your solution better.
If you can also access an Apple Store Genius Bar or Apple Authorized Service Center, that would be much better.
Go to https://locate.apple.com/country for further support with your device!
Thanks,
KL -
HT1430 wont make calls or receive calls or txts and wake/sleep button wont press in
My iphone wont make, recieve calls or txt and wake/sleep button wont work either
Restore the phone as New, and do not reload your backup. If you still have a problem with it you have a hardware problem.
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My I phone 5 wake/sleep button not work !
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