If the batteries exploded inside my wireless mouse, do i need to buy a new mouse? any thoughts about saving my mouse? thank you! nancy

if the batteries exploded inside my wireless mouse, do i need to buy a new mouse? any thoughts about saving my mouse? thank you! nancy

The chemicals or materials from inside the batteries can cause circuit
damage in the mouse, the mouse may need to be replaced. You may
have to check with the battery manufacturers customer relations to see
if they offer guarantees covering products damaged those batteries...
And those chemicals may remain as a health concern since the mouse
cannot be subjected to washing, since there are electrical parts inside.
How old is the mouse, and how old are the batteries?
Some products have a limited warranty or guaranty.
In some locations, that may be longer than in others.
Were the batteries rechargeable or disposable?
I'd consult an Apple Store and genius bar about the mouse and issues
or concerns about the cause (or blame?) of the leaking batteries, or
which way to go in that matter. I cannot suggest what else to do; we're
not Apple representatives, but in a retail Apple Store they have options.
Good luck & happy computing!

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any idea about what's going on and why i can't connect my wireless account to the the "new iPad?"

Yup that would have worked.

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Help!

There is software you installed to work with your company's cloud service, update it or talk to the developer.
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Then maybe you need to buy an update.

I bought my Macbook in the US but will be traveling to the UK this summer. Do I need to buy a new charger/adapter?

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THANKS!

The AC adaptor will auto-switch. But you will need a plug adaptor such as the one in the World Travel Kit from Apple or from the travel area of a department store or a AAA travel center.

Im unable to open my wireless mouse back to change the batteries. The little black button seems to be stuck - I've tried to pry it open using 2 small screwdrivers but to no avail. Will I need to buy a new mouse?ve tried to pry it ope

I am unable to open the back of my wirelss mouse to change the batteries which I've changed several times before. The black release button on the back does not seem to work. I've tried using a couple of small screwdrivers to pry it open but I don't want to break the plastic and therefore the mouse. Anyone have any other ideas or do I need to buy a new mouse?

You may have caused more damage with the screwdrivers. It can be tricky as it works the opposite way to what you may first imagine. Hold the mouse, bottom upwards, the black catch nearest to you. Then flick the black catch towards you with your nail. (Not away from you towards where a space is showing).

Spilled coffee on my magic mouse. Now it won't scroll at all. Do I need to buy a new one?

Spilled coffee on my magic mouse. Now it won't scroll at all. Do I need to buy a new one?

If your coffee had cream and/or sugar in it, after removing the batteries it would not hurt to slosh it a bit in warm (not hot) sterile water to rinse out the residues of the cream and/or sugar. Then let it dry thoroughly - might take a couple of days, even with a fan blowing on it. Do not use supplemental heat, such as a hair dryer or even direct sunlight, to speed up the drying - things with plastic parts can be damaged by excessive heat.
You can get sterile water at most grocery stores - the stuff for steam irons is perfect. Sterile water does not contain the usual lime and/or calcium that can deposit out when the water evaporates.

My Mac is producing gray screen at startup and crashes. I'm afraid that everything explode and disappear, and can no longer connect and work with my Mac. Can anyone help ?? Thank you.

My Mac is producing gray screen at startup and crashes. I'm afraid that everything explode and disappear, and can no longer connect and work with my Mac. Can anyone help ??
Thank you.
Problem description:
gray screen at startup and crashes
EtreCheck version: 2.1.1 (104)
Report generated 6 de dezembro de 2014 13:29:43 BRST
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6750M - VRAM: 1024 MB
Color LCD 1440 x 900
Intel HD Graphics 3000 - VRAM: 384 MB
System Software: ℹ️
Mac OS X 10.6.8 (10K549) - Uptime: 0:31:56
Disk Information: ℹ️
TOSHIBA MK7559GSXF disk0 : (698,64 GB)
S.M.A.R.T. Status: Verified
- (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 749.81 GB (378.70 GB free)
MATSHITADVD-R   UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple, Inc. MacBook Pro
Problem System Launch Daemons: ℹ️
[not loaded] org.samba.winbindd.plist [Support]
Launch Agents: ℹ️
[running] com.babylon.activation.plist [Support]
[loaded] com.divx.dms.agent.plist [Support]
[loaded] com.divx.update.agent.plist [Support]
[loaded] com.hp.help.tocgenerator.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.facebook.videochat.[redacted].plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[running] com.skype.c2c_service.plist [Support]
User Login Items: ℹ️
iTunesHelper UNKNOWNHidden (missing value)
FaceboxPro Aplicativo (/Applications/FaceboxPro.app)
Safari Aplicativo (/Applications/Safari.app)
Octoshape Aplicativo (/Users/[redacted]/Library/Octoshape/Octoshape.app)
uTorrent UNKNOWN (missing value)
Dropbox Aplicativo (/Applications/Dropbox.app)
Inkscape UNKNOWN (missing value)
RealPlayer Downloader Agent Aplicativo (/Users/[redacted]/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)
HP Product Research Aplicativo (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Internet Plug-ins: ℹ️
OVSHelper: Version: 1.1 [Support]
Google Earth Web Plug-in: Version: 7.1 [Support]
Flip4Mac WMV Plugin: Version: 2.4.4.2 [Support]
RealPlayer Plugin: Version: Unknown [Support]
AdobePDFViewerNPAPI: Version: 10.1.12 [Support]
FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 [Support]
DivX Web Player: Version: 3.1.1.9 - SDK 10.6 [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.239 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.6.6
iPhotoPhotocast: Version: 7.0 - SDK 10.7
SharePointBrowserPlugin: Version: 14.1.2 [Support]
AdobePDFViewer: Version: 10.1.12 [Support]
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
User internet Plug-ins: ℹ️
npsf_uni: Version: sf 3.3.2.1 [Support]
OctoshapeWeb: Version: 1.0 - SDK 10.8 [Support]
Safari Extensions: ℹ️
Searchme Adware! [Remove]
Skype Click to Call
iSkyDeluxe
TED HTML5 video playe
Audio Plug-ins: ℹ️
iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Flip4Mac WMV [Support]
Skype Click to Call [Support]
Tuxera NTFS [Support]
Time Machine: ℹ️
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
      5% WindowServer
      4% DivXMediaServer
      1% fontd
      0% RealPlayer Downloader Agent
      0% WebProcess
Top Processes by Memory: ℹ️
296 MB WebProcess
202 MB FaceboxPro
185 MB Microsoft PowerPoint
163 MB Safari
137 MB Microsoft Word
Virtual Memory Information: ℹ️
843 MB Free RAM
1.76 GB Active RAM
706 MB Inactive RAM
978 MB Wired RAM
577 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 6, 2014, 12:58:24 PM Self test - passed
Dec 6, 2014, 12:23:11 PM Kernel_2014-12-06-122311_MacBook-Pro-de-...panic [Details]
Dec 6, 2014, 07:08:28 AM PluginProcess_2014-12-06-070828_MacBook-...crash
Dec 5, 2014, 05:24:39 PM WebProcess_2014-12-05-172439_MacBook-Pro...crash
Dec 5, 2014, 10:45:59 AM Kernel_2014-12-05-104559_MacBook-Pro-de-...panic [Details]
Dec 5, 2014, 10:18:14 AM Kernel_2014-12-05-101814_MacBook-Pro-de-...panic [Details]
Dec 3, 2014, 08:28:35 PM locationd_2014-12-03-202835_localhost.crash
Dec 5, 2014, 10:25:44 AM Kernel_2014-12-05-102544_MacBook-Pro-de-...panic [Details]

Startup - Gray, Blue or White screen at boot, w/spinner/progress bar
Startup Issues - Resolve
Startup Issues - Resolve (2)

Hi, in Creative Cloud the copy of files will be saved in the cloud? If yes then is there any option to disable it? Thank you.

Hi, in Creative Cloud the copy of files will be saved in the cloud? If yes then is there any option to disable it? Thank you.

Ron,
I too need to make "Real Copies" of images and hate doing anything directly from the OS because of the chance that my LR catalog gets out of Sync with the actual images on the computer. So I make the copies inside LR with an export routine and then move the copies inside of LR with the normal drag and drop. Once the export preset is created it can be executed from the Library Grid by right-clicking on the image (or selected images) to make the copies. My settings are as follows in case you are interested:
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s = {
id = "3AF0E3D2-BC6A-4D53-A7BE-B7A6C4D673AC",
internalName = "Make Real File Copy",
title = "Real File Copy",
type = "Export",
value = {
collisionHandling = "overwrite",
exportFilters = {
exportServiceProvider = "com.adobe.ag.export.file",
exportServiceProviderTitle = "Hard Drive",
export_colorSpace = "sRGB",
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export_destinationType = "sourceFolder",
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initialSequenceNumber = 1,
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jpeg_useLimitSize = false,
metadata_keywordOptions = "lightroomHierarchical",
minimizeEmbeddedMetadata = false,
outputSharpeningLevel = 2,
outputSharpeningMedia = "matte",
outputSharpeningOn = false,
reimportExportedPhoto = true,
reimport_stackWithOriginal = true,
reimport_stackWithOriginal_position = "below",
renamingTokensOn = true,
size_doConstrain = false,
size_resolution = 300,
size_resolutionUnits = "inch",
tokenCustomString = "RC",
tokens = "{{image_name}}_{{custom_token}}",
tokensArchivedToString2 = "{{image_name}}_{{custom_token}}",
useWatermark = false,
watermarking_id = "<simpleCopyrightWatermark>",
version = 0,
Let me know if you have any questions.
Jeff

I open a file - playback - the audio is there - doesn't appear in timeline, but I hear it, after 1 edit, the audio disappears. I have to reboot to get it back then it happens again. All suggeswtions welcome. Thank you, Randy

I open a file - playback - the audio is there - doesn't appear in timeline, but I hear it, after 1 edit, the audio disappears. I have to reboot to get it back then it happens again. All suggeswtions welcome. Thank you, Randy

Is your Premiere Elements 12/12.1 running on a Windows 7, 8, or 8.1 64 bit computer or a Mac computer?
What is the brand/model/settings of the camera recording your video?
Windows 7 64 bit PC
Footage taken from DVD through Adobe Premiere Elements
Are you sure about the Frame Width and Frame Height that you gave 720 x 484? Did you mean 720 x 480?
Yes, my err. 720X480
For the Frame Rate, was it really 29.97 frames per second and you rounded it off to 29 frames per second? Or,
is the frame rate really 29 frames per second?
If the properties that you just posted are representative of your source file, what project preset did you or the
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Still having problems - haven't been able to edit project.
Thank you for your help.
Randy Klein

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I don't understand why you need to buy a new one every week. I've had my iPhnoe 5 for almost a year, never had a problem with the cable. In addition, your phone is can't be more than a year old. Therefore, unless you're damaging them, your cable is under warranty and Apple will replace it. Perhaps you should have tried actually availing yourself of Apple's customer service before complaining about it.
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When I have two clips, one above the other, I would like to hear the audio from one at a time. How do I suppress temporarily one of that, in a easier way? Thank you.

When I have two clips, one above the other, I would like to hear the audio from one at a time. How do I suppress temporarily one of that, in a easier way? Thank you.

I would think you would drop down the audio level lines in the "Stereo" tab (FCP 6.0.6 view to me) in the clip's video window.
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Hi my ipod touch 8gb won't turn on just get the apple sign in middle of screen and my laptop also can't find my ipod wen i plug it in? any help would be greatly appreciated thank you.

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OR use this method
1. Press-hold the Home button (big circle below the screen)and the Sleep/Wake button (on top of the iPhone) simultaneously.
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3.You may let go when you see the silver Applelogo.
Thats all Folks!!

HT1727 my itunes account was on my home computer that me and my brother both used. The computer died and we will need to buy a new one. We thought that if we just logged into our account from my laptop all the music would be there, it is not. Can anyone h

My itunes aacount was on my home computer that me and my brother both used. The computer died and we will need to buy a new one. We thought that if we just logged into our account from my laptop all the music would be there, it's not. Can anyone help us?

Go to the iTunes Store and select "Purchased" from the Quick Links side bar on the right. Go through all the tabs to download again for free

Do I need to buy a new printer, dedicated for my Mac or can I use the same one we use for our PCs?

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Hello stacksofamber and welcome to Apple Support Communities,
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If the batteries exploded inside my wireless mouse, do i need to buy a new mouse? any thoughts about saving my mouse? thank you! nancy

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