If the iphone 4 (8G) shipment was delay behind of the delivery date, can i cancel the order without charge?

Question

Dear Sir/Madam,
Recently, I was ordered the iphone 4 (8G) in HK and got the status of receiving the iphone on date 26-Nov or before. However, I haven't receive any iphone on that day so i was contact the apple hotline on monday morning (office hr, mon-fir, 9-6). They said i can cancel the order and wavie the cancel order charge. At this moment, i believed that this is settled.
However, afternoon in same day, Apple's customer service told me that i can't wavie the cancel order charge and suggest me to accept the order. If i can't accept the order, they will charge me 15% order fee. So i confirmed them to receive the order on next day again.
On next day (tuesday), i waited the order, but the order was not delivery to me (result dhl was delivery it to apple store). I was angry to contact your customer service, they replied me to say "I don't know why" and convinced me to "accept it devliery on the next day". At this moment, they made me very disappointed. So, I tried to apply the cancel order again, they said if you cancel order, you will need to pay 15% cancel order fee.
Up to now, the order was delayed two working days. I suspected the delivery date was incredible. How do i trust your product delivery on time?
And I am so argry that why your order cannot delivery to me on time and why if your order cannot delivery to me on time, can i waive the cancel order charge?
My order number: W239678975
Thx a lot.
your faithfully,
George

Answer 1

    @Dougnvic, no need to worry because I'm here to help! The vibrate function is very important especially when you're in a situation where you cannot have the ringer turned on.
If we replace your phone through the warranty you are only charged for the equipment if there is any damage on the phone. The normal wear and tare is expected and you will not be billed for the phone because of these scratches.
Once the phone is received it is inspected for any physical or liquid damage. If damage is found you are then billed for the phone and the charge will appear on your bill. You will also receive a text message advising you of the charge. Once you are billed the charge cannot be removed even if you return the replacement.
If you change your mind and do not want to have the phone replaced you can just return the replacement once you receive it and keep your current phone. Just use the prepaid return label that will be inside the box of the replacement.
If you are sure there hasn't been any damage then there is nothing to worry about. You will not be charged. You can also take the phone into a store and have a store representative take a look at the phone before you return it, if that makes you feel better.
John B
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