If the rubber coating on my 10 month old charger tears, exposing and disconnecting the metal wires rendering it unusable, should I be reimbursed or given a new charger? (all proper storage measures were taken).

Question

My 10 month old charger's rubber wires have torn between the magnetic piece that is put into the computer and the box piece of the charger. As the metal wires inside are no longer touching, the circuit cannot be completed so charging cannot occur. For the past week I have had to hold the wires together manually, with my hands. No amount of tape has been able to keep the tear from further increasing and I now fear, for safety reasons, that holding metal wires containing an electrical current with my hands is not an excellent idea. I used the flaps on the box piece and when storing it, have placed it in a compartment with lots of space to avoid torsion. Regardless of my precautionary measures, the tearing still occurred. Am I simply out of luck and should just shell out the however much money to buy a new charger or am I entitled to receive a new or functional one from apple? I should probably finish this up since I currently have 10% battery life and no way to charge it. I will attach pictures if possible.
Thank You,
dklein12

Answer 1

if your mac is still within it's limited hardware warranty or applecare protection plan, you can get a replacement adapter by going to apple store or service provider and exchanging it
or can call applecare and they will send out a replacement (they put a hold on the credit card for the amount of the charger until they get the damaged one back)
if it's no longer covered under either of these things you can still use the same options to replace it but would be out of pocket expense.