If u are not the account ownr, how can text and call logs be erased
if I am account owner, and no one e;se is allowed on my account, how did text and call logs disappear today
What do you mean by "disappear"? If you are at the end of your billing cycle, the current logs will reset and the previous info will be unavailable for a couple of days while your bill is generated.
Once the bill is generated, you can got to "view bill" and see the usage details for the completed cycle. The details for the current cycle will show as unbilled usage on your home screen.
Similar Messages
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My Macbook is not playing sound unless i have headphones in. The light in the headphone port stays on even when they are not plugged in. How can i fix this?
You might need to clean the headphone port (I was in the same situation and this worked for me). Dirt, dust, and debris accumulate in the port and eventually the computer registers the debris as headphones being plugged in. After cleaning the issue was resolved.
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Good afternoon, I bought a box of PEV in the game the sims 3 worth € 8.99 and I was not credited in the game despite me out of the account. How can I cancel or receive the PEV?
Try contacting iTunes support via this page and ask them to help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I purchased gems for the game bingo but they are not there however I received the bill to my email stating its paid and it shows it was gems purchased for the game pet story but the gems are not there either. How can I correct this problem?
Thanks very much I have contacted them via this. Just hope they respond quickly- rather annoing! Greatly appreciated though
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I have purchased songs from itunes on my ipad but now they are not there anymore. How can they get them back? Dont come up in songs not on this ipad and in itunes it asks to buy again
If you are now in the US then you can only use the US store, so you should update the address on your account
Changing country : Change the country of your iTunes Store, App Store, iBooks Store, and Mac App Store account.
Had you copied the songs over to your computer's iTunes library, do they show in the Music section on it ? You can copy purchases that you still have on your iPad over to your computer's iTunes library via the File > Devices > Transfer Purchases menu option -
Almost my iTunes library is missing since upgrade Lion 7.2. (the last 2.5 weeks worth of added music has transferred post-upgrade, none of whcih was bought from iTunes)
I have it all backed up so that's not the issue. How can I reinstall it with all my hundreds of playlists intact or do I have to recreate each playlist upon reinstalling the backup copy? This would save a HUGE amount of time and efforts. Thank you for your help!hi Limnos,
I do not mean the entire ITunes folder but, rather, the contents of the ITunes folder prior to September 29th. (90% of the media is missing, along with all playlists) The media that remains says it was added on 9/29 although I know most of it was added many months or even years earlier. There are no playlists listed at all, before or after 9/29. (I know for certain that I added non-iTunes purchased songs on 10/6 although I had not created playlists for them)
I have my iTunes folder backed up on both an external drive as well as Time Machine.
I run iTunes off of an ITunes folder on my computer rather than from the external, if that's what you mean about how I have it set up.
Is it OK to drag the entire iTunes folder from the external drive onto my laptop's drive and see if that fixes it?
Thank you for your help!
Deb -
i came home and my iphone is now frozzen on the apple screen and it hasnt been doing anything i put it in the charger and its not doing anything how do i get it to work so i can text and call and stuff
I got to that page but clicking on the Subscribe Free had no effect.
Nothing showed in the Podcasts nor the iTunes U.
In fact I also subscribed to Stanford's lectures and despite actually managing to DL them there is still no subscription in iTunes U, just the Intro to Computer Science belatedly.
Peter
I'd like to attach the screen grab of the out of order and randomly DLed selection of Harvard's course, but the forum won't let me attach it even though it is only 456k. Correction, close post and retry and now it lets me. NB how intermittent the DLs are and in no particular order. -
I downloaded movies onto my iPad to watch when I was abroad, I synchronised with my laptop and now they are not on my iPad how can I get them back?
If the shows are in fact still on the pad, they will be found in the videos app, not the music or I tunes app. Look there and see if they are still there.
If you don't see them there, go to the searchlight screen ( farthest left home page) and type in the name of one of the shows. If it is on the pad, hiding somewhere, this will find it.
If they are not there, they should not be using up space.
To get them back onto your pad, plug in and sync again. Make sure you transfer purchases first. Before you sync, take a look at the video tab in your I tunes, and check what you want and don't want synced. -
I receive a lot of emails when i start to setup the account . How can i deactivate this option ?
i receive a lot of emails when i start to setup the account . How can i deactivate this option ?
I opened settings and selected mail,contacts, calendar option
but on my iPhone 4 (v 6.1.3) I did not see that option.
Does anyone else have any ideas how to fix this? Thanks. -
I want to download an audiobook, but my daughter has a gift card on the account. How can I download my audiobook without using the money from her gift card?
go directly to your ibook app. and you're going to find it. it's only with ibooks app.
best
Olivier
<Edited by Host> -
I have a keynote presentation that includes a significant amount of video. When I edit the keynote slides (not the video slides) how can I save the changes without re-saving the videos (because that takes a VERY long time)? I edit the presentation depending on the audience to which I am presenting.
If you add a new slide with just a text box (therefore a very small amount of data), to an existing presentation then save, Keynote will only save the new content to the file, it wont save pre-existing content as its already included in the file.
The time taken to "save" will be very much shorter than a "save as" when all of the existing content is saved again. -
Everytime I try set up my phone it is telling me my carrier is not the rite carrier how can I change it to a Bahamian carrier btc
Your phone is carrier locked to another carrier. The only way to use your phone is to get the original carrier to unlock it, if you qualify. Not all carriers offer unlocking, and those that do almost always have requirements included being a current or former customer in good standing.
Where did you get this phone? -
When I connect my Leica digital camera to my iPad it will only download the photos not the videos. How can I download the videos anyone please?
If your camera has an SD memory card, use the camera connection kit & the SD card to download to the iPad. That's what I do.
Another way that will work. Download the video(s) to your computer. Then you can use a USB flash drive & the camera connection kit.
First, Plug the USB flash drive into your computer & create a new folder titled DCIM. Then put your movie file into the folder. The movie file must have a filename with exactly 8 characters long (no spaces) plus the file extension (i.e., my-movie.mov).
Now plug the flash drive into the iPad using the camera connection kit. Open the Photos app, the movie file should appear & you can import.
Cheers, Tom -
i've blocked iphone 5 with password, and now it says that is not the correct one. how can i unlock it? or restore it?
Hi there itiago,
I would recommend that you take a look at the article below for more information on forgotten passcodes in iOS.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
Hope that helps,
Griff W. -
You are not the account holder woes...
Bit of a long story this...
I used my email address to help my mum to sign up to BT about five years ago as she didn't have one. She has since left BT and uses another provider.
I thought nothing at all of this when upon moving into my newly purchased home I signed up to BT for myself about a month ago, using the same email address as had been used all those years previous.
I received the account number through the post and proceeded to sign up to myBT for online billing. On attempting this it stopped me as my email was already on the BT system. I used this address to log back into my mum's now long cancelled account and amended the email address of that one to another of my email addresses so as I could use my favoured address for the online billing. When I completed this registration it told me that I was not the account holder and that my mum was.
I used the chat help several times and was told that this was resolved within 7 days and to try again after that. I heard nothing and about 2 weeks later I have logged on to find the issue still remains. I again took to chat and the helper cancelled the myBT account connected to my mother's name (with the email address I didn't want to use) and told me it should now work. It didn't. Nothing changed.
Tired of the chat service I then took to the phones. Three hours later and I have got nothing to show but a monumental phone bill (I do not have a phone to connect to the landline to take advantage of the 0800 service) so had to rely on the 0330 numbers. I have explained my problem to about 12 people, been kept on hold for over 30 mins, been promised a call back which never came, had an attempt to sell me additional services (insult to injury?!) and still nothing. Basically it now seems that nobody at all is the account holder and that nobody can access this profile.
I can not access much of the myBT functionality and I can not watch BT Sport through the online service (literally the only reason I went with BT). The latest is that somebody will call me tomorrow although I am not going to hold my breath.
This is the error I am getting... There is no option to change the account holder on the page, I can either click to go back a page or ring the number which I found of no use at all.
Some of our services, such as the BT Wi-fi, BT Cloud and BT Sport Apps, are only available to the BT Account Holder. We may ask you to confirm if you are the Account Holder before you can use some BT services. You can check and change your Account Holder status on this page.
You aren't the account holder
- The account holder is *my mother's name*.
If you believe that you should be the account holder, please call 0800 800 150.
I have access to two accounts...
One in my mother's name using an email I don't want to use which is now (thanks to the BT employee on chat) not connected to any BT account. If I try and connect it using my account number it states that it willl be a guest account because *my mother's name* is the account holder.
One in my name with the email address I want to use. This is connected to the correct BT account but is again just a guest account with no access to the BT sport online app that I purchased the service for.
I've paid for a year's line rental up front by credit card but before I call the bank and ask them to reverse this payment and cancel the direct debit for the monthly payment can anyone help at all?
Thoroughly cheesed off already.I think the only way you are going to solve this is with mod help. Mods will post a contact us link after reading this post.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
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