IF YOU CAN'T CONNECT TO THE MUSIC STORE WITH ITUNS5.0.1

IF YOU CAN'T CONNECT TO THE MUSIC STORE WITH ITUNES5.0.1 TYR GOING TO THE DOWNLOAD SECTION ABOVE GO TO PAGE 2 AND DOWNLOAD BONJOUR AS A STANDALONE IT WORKED FOR ME. BEFORE NOW ALL I GOT WAS NETWORK HAD TIMED OUT.AFTER I DOWNLOADED BONJOUR IT WORKS FINE NOW SEE IF THIS HELPS ANYBODY ELSE.

What kind of advise is this, call up Nokia Contact Centre? They can not fix the most simplest problem and the customer service just lacks big time. I spent 3 days trying to get my OVI Music fixed! The best is they don't know what they hell is going on. I even explained in so much detail what is happening with my account and all they recommend is try logging in after 30mins - 1 hour (what on earth do they do at their end just press some keyboard buttons like they doing something?)
The most common thing I would have done is (if I was a Nokia employee) contact the relevant team and tell them majority users still can not login and they tried but still failed to login and then escalate the problem with them and make sure this issue gets seen to and promptly fixed but nooooo we got lazy and crazy employee here too just like the customer service it just shows the whole team is one shattered company falling to bits bit by bit unless they get their act sorted and help the customers, which makes the difference!!!

Similar Messages

  • TS1368 I can't connect to the iTunes store with my Apple TV. I can see what movies are on offer but when trying to access my account i am advised "Can't connect to server" (times out).

    I can't connect to the iTunes store with my Apple TV. I can see what movies are on offer but when trying to access my account i am advised "Can't connect to server" (times out).

    I have the same problem with my 3rd gen Apple TV. I can preview iTunes movies, stream from my Mac, Airplay from my other devices but I cannot rent a movie on iTunes. Every time I try I get "Can't connect to ITunes" and "Unable to sign in". Had technical support review the problem over the phone and they agreed to send me a new one. Same problem. Interestingly enough my 2nd gen Apple TV works just fine.

  • I can't connect to the app store with my iPad

    I can't connect to the App Store with my iPad. The App Store icon is displaying 3 updates available but when I click on the icon I can't connect.

    HaiTan --
    We're all other Apple customers here, helping each find solutions.  So we can't fix it.
    But try again tomorrow.  All Apple servers are undergoing a huge number of hits.  I think tomorrow or even the next day, all upgrade, update, and activation servers will be in better shape, as well as the App Store.
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  • Can't connect to the music store - tried most everything - help!

    When I try to connect, itunes says it can't and asks me to check my internet connection. Same thing happens when I click on check for updates. Radio works fine. When I put a music CD in my PC, itunes gets the CD info. FYI, Quicktime won't go to update site or bring up launch video. Says that sever is unavailable.
    My PC is an HP P4 2Ghz, 256M ram, XP home SP2. All windows and HP software and firmware are up to date. All other communications work fine.
    Here is everything I tried:
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    Used MSCONFIG to disable everything but itunehelper and qttask (left all Microsoft services running) - still couldn't connect.
    Called Cox and asked if they blocked any ports. They explicitly said that iTunes does not use any ports they restrict.
    I uninstalled and installed itunes and quicktime about 10 times, in all combinations. I even used the stand alone version of quicktime - no change. I made sure all privacy, virus and firewall programs were disabled when I uninstalled in installed - still can't connect.
    I am able to see the html script when I go to itunes.com/version.xml. I can ping phobos.apple.com and dns reports the IP address as 69.44.123.17. I can ping that address. I have upgraded to the latest itunes of 6.04 (my ipod came with 6.02). My ipod connects fine to itunes and gets the music I have loaded from CD's.
    I even tried turning on UPnP in XP. This made no change. I can see packet activity when I try to go the the music store, or when I click on check for upgrades - but I can never connect. My PC appears to be authorized, as I have the option to unauthorize - but I can't do this because I can't connect.
    FYI - my daughter's laptop can connect to the music store. She is running the same OS and version of itunes. I set that system up and it is no different from my desktop.
    I've exhausted my PC knowlege. Anything I missed?
    Any help would be appreciated.

    When I try to connect, itunes says it can't and asks
    me to check my internet connection. Same thing
    happens when I click on check for updates. Radio
    works fine. When I put a music CD in my PC, itunes
    gets the CD info. FYI, Quicktime won't go to update
    site or bring up launch video. Says that sever is
    unavailable.
    My PC is an HP P4 2Ghz, 256M ram, XP home SP2. All
    windows and HP software and firmware are up to date.
    All other communications work fine.
    Here is everything I tried:
    Disabled Viruscan, Disabled Zone Alarm, checked that
    XP firewall was disabled. Connected directly to my
    cable modem (Cox is the ISP). I don't use a proxy
    server and checked to make sure none was configured
    Used MSCONFIG to disable everything but itunehelper
    and qttask (left all Microsoft services running) -
    still couldn't connect.
    Called Cox and asked if they blocked any ports. They
    explicitly said that iTunes does not use any ports
    they restrict.
    I uninstalled and installed itunes and quicktime
    about 10 times, in all combinations. I even used the
    stand alone version of quicktime - no change. I made
    sure all privacy, virus and firewall programs were
    disabled when I uninstalled in installed - still
    can't connect.
    I am able to see the html script when I go to
    itunes.com/version.xml. I can ping phobos.apple.com
    and dns reports the IP address as 69.44.123.17. I
    can ping that address. I have upgraded to the latest
    itunes of 6.04 (my ipod came with 6.02). My ipod
    connects fine to itunes and gets the music I have
    loaded from CD's.
    I even tried turning on UPnP in XP. This made no
    change. I can see packet activity when I try to go
    the the music store, or when I click on check for
    upgrades - but I can never connect. My PC appears to
    be authorized, as I have the option to unauthorize -
    but I can't do this because I can't connect.
    FYI - my daughter's laptop can connect to the music
    store. She is running the same OS and version of
    itunes. I set that system up and it is no different
    from my desktop.
    I've exhausted my PC knowlege. Anything I missed?
    Any help would be appreciated.
    I have the same problem. If you ever find out why-could you tell me???

  • I can't connect to the music store

    every time i try to connect to the music store i get an error message that says, "iTunes could not connect to the music store. An unknown error has occured (-9812).
    Make sure you network connection is active and try again."
    my network connection is fine and it won't let me connect. What can i do?

    It may have nothing at all to do with your internet connection, as you know!
    1. Right click on "iTUNES SETUP". If it is in this menu, select "unblock." If it is not in the right-click menu, go on to PROPERTIES and search through the tabs or advanced settings for "unblock" and click on OK.
    2. Go back to iTunes Setup and double-click. When prompted with the choice, select REPAIR. Finish and restart the computer.
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    Hope this helps! If not try searching Apple Discussions using "itunes and windows xp" for other suggestions.

  • Help - I can't connect to the Music Store anymore

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    iMac G5 17" 1.5Gb RAM   Mac OS X (10.4.9)  

    Ok, this is an update and then I'm going off to bed, so if anyone has any bright ideas I will see them first thing.
    I now wonder if limewire may be the problem, even though it is 'listening' currently on port 33782 which is nowhere near to iTunes or anything else for OS X. Why? Because up until today, I could only connect to limewire during the daytime - evenings and weekends it wouldn't connect and discussion forums suggest that tiscali (my ISP) is one of the worst offenders for blocking UDP traffic at peak times and may be specifically targeting limewire. Today, when I have had the problem with iTunes Music Store, I have been able to connect to limewire all day and all evening, no problems.
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  • Cannot connect to the Music Store with X-Mas almost here!!!

    Well, I'm getting an iPod for Christmas and I downloaded iTunes 6 for my computer. When I tried to connect to the music store it said "iTunes could not connect to the music store. The network connection timed out.". Now, I've emailed iTunes help and support about 4 times and no one has helped me and I've already posted this exact topic and it got so old no one knew it was there thus couldn't help anymore. I use AOL Dial-Up, have Norton Antivirus 2004 (no firewall) and have Windows XP firewall, which I tried turning off, but didn't work! Out of all the forums I've seen only 1 person had that problem and it wasn't fixed. Hopefully someone can help me! PLEASE!!! ^_^
      Windows XP   Service Pack 2

    "Does AV stand for anti-virus?? "
    Yes indeed! Good call
    "And no there isn't a proxy server active and even if there was, it says it doesn't apply to dial-up."
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    "Also, is ISP my internet service provider"
    Again, you nailed it. Sounds like we'll get you sounding like a tech geek in no time flat
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  • ITunes can't connect to the music store or updates.

    I've never had this trouble before, and iTunes 7 has worked great for me until now. All of my other programs work fine and my internet connection is working great, but iTune can't connect at all! It worked perfectly until recently, I haven't changed versions or anything. This is confusing so if you have any advice it would be appreciated. Thanks!
    Old   Windows XP  

    hey this same thing happened to me and everytime i try and connect to my itunes i get a microsoft error and have to send an error report...but my ipod still charges and i get veryfrustrated cuz i havent been able to update my ipod for a while now... i need help too...<
    windows   Windows XP Pro  

  • I just downloaded itunes, and when i go to music there are two options. You can either go to the itunes store or scan for media, and when I click on scan for media it does nothing. Help?

    I just downloaded itunes, and when i go to music there are two options. You can either go to the itunes store or scan for media, and when I click on scan for media it does nothing. Help? (I tried deleting itunes and re-installing it but apparently itunes was still on my computer so it asked me if I wanted to just check and see if there were any issues or missing software, so I did that but i still had the same problem.)

    Hi jbserious,
    Welcome to the Support Communities!
    It doesn't sound like the iTunes software and its components installed completely.  The article below will walk you through some troubleshooting steps.  Is this your first time using iTunes, or do you have an iTunes library from another computer that you want to move to this one?
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/ht1926
    iTunes: How to move your music to a new computer
    http://support.apple.com/kb/HT4527
    Adding music and other content to iTunes
    http://support.apple.com/kb/HT1473
    Cheers,
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  • I can´t set the control panel iCloud. PC writes this: you can not connect because the server error occurred. What´s matters?

    I can´t set the control panel iCloud. PC writes this: you can not connect because the server error occurred. What´s matters?

    Whenever I log into icloud.com
    Using what version of which browser?
    iCloud.com requires Safari 6 or later, Firefox 22 or later, or Google Chrome 28 or later. Have you tried all of those?
    If you have, have you tried clearing your browser cache and cookies?
    For the first tine since 1989 I'm thinking about buying a PC.
    You'd have exactly the same problems on an 8 year old PC too. It's a bit unreasonable to expect such an old Mac to continue to be compatible as software is constantly updated.
    Saying that, I'm still able to access iCloud.com successfully in Safari v5.0.6 on a PowerPC Mac running Mac OS X 10.5.8, so the problem you're having is likely to be a browser issue, not something inherently wrong with the computer.
    Since all this crap started, Mail won't download my Mac.com or me.com email.
    The iCloud.com website is totally unconnected to Mail's ability to download email via IMAP. Have you checked the mail server settings are correctly setup and up-to-date?

  • TS1368 I can not connect to the ITunes store. I have updated my apple ID and made sure that everything is set correctly. However, I can not purchase or update any apps no matter what I do. My partner has the same phone and hers works perfectly. I'm not su

    I can not connect to the ITunes store. I have updated my apple ID and made sure that everything is set correctly. However, I can not purchase or update any apps no matter what I do. My partner has the same phone and hers works perfectly. I'm not sure how to sort this out. Please help
    Thanks
    Andy

    I've been having this problem for weeks and have found no solution to it. There are lots of other people with this issue too if you look back on the boards. I even e-mailed AND called Apple and have had no luck. I tried all the suggestions they gave me and all the ones I found on here- nothing worked. I even uninstalled and re-installed iTunes (boy was that a pain!) and no difference.
    The weird part is that I have an old laptop that works and if I buy music with the laptop I can download it with my regular computer buy buying does not work on my regular computer. That tells me it's not a connection issue. I can't get to my account either.
    I can't figure out why an issue that has kept so many people from purchasing a product has been ignored!

  • Tried EVERYTHING!!! HELP!!! iTunes could not connect to the music store...

    HELP! I have tried everything...I keep receiving the following error message:
    "iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
    I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
    Subj: Re: Connect; Follow-up:
    Date: 1/19/2006 6:04:50 PM Pacific Standard Time
    From: [email protected]
    To:
    Sent from the Internet (Details)
    Dear Emily,
    Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
    We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
    If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
    http://www.info.apple.com/kbnum/n301476
    If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
    1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
    http://www.apple.com/itunes/download/
    2. Click the link below to launch the iTunes application and view the gift page.
    http://www.itunes.com/go/songcode/
    3. Click Redeem.
    4. Copy this gift code and paste it into the Redeem code entry box.
    Again, we're sorry you are still unable to connect to the store.
    First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
    http://www.apple.com/itunes/download/
    Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
    * Firewalls
    * Internet security software
    * Privacy filters
    * Web accelerators
    * Ad filters
    If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
    phobos.apple.com
    phobos.apple.com.edgesuite.net
    For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
    Sincerely,
    The iTunes Music Store Team
    http://www.apple.com/support/itunes/ww/
    Thank you for your response. I am curious to know why if iTunes does not
    answer non technical questions, why I received information when I replied to this
    email. Listed below are the previous threads providing technical information.
    Furthermore, if this is email is for billing disputes, I would like to have
    my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
    purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
    I previously sent an email requesting credit on approximately January 2,
    2006, and failed to receive a response. He never received the gift, or any
    instructions about how to download the tv show, and I do not show a credit
    appearing on my credit card. I would like to have credit for services not received.
    Please credit the following card #XXXX
    Thank you.
    Emily
    Subj: Re: Connect; Follow-up:
    Date: 1/18/2006 2:21:12 PM Pacific Standard Time
    From: [email protected]
    To:
    Sent from the Internet (Details)
    Dear Emily,
    Thank you for contacting the iTunes Music Store.
    The iTunes Music Store team answers non-technical questions about billing,
    customer accounts, downloading music, and iTunes Music Store content.
    Many questions about your iTunes software can be answered by choosing “iTunes
    and Music Store Help” from the Help menu.
    For online information, visit iTunes Support at
    <http://www.apple.com/support/itunes>.
    To access the discussion boards for iTunes and other Apple services, please
    visit
    <http://discussions.info.apple.com>.
    For support for your iPod, please visit:
    <http://www.apple.com/support/ipod/>
    If you require assistance beyond the complimentary support available online,
    please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
    is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
    may be a fee associated with the call.
    Sincerely,
    iTunes Music Store Support
    Need a quick answer?
    iTunes Music Store Customer Service:
    <http://www.apple.com/support/musicstore/ww>
    iTunes technical assistance:
    <http://www.apple.com/support/itunes/ww>
    Thank you for your response. I have tried these methods, AGAIN. None of
    them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
    worked. Has iTunes performed recent upgrades? Just viewing the discussion
    boards, it seems like a lot of people are having problems. Having paid $399
    for
    the 60GB video ipod, I need more than a generic email telling me what to do,
    when I already indicated in previous email that I followed the steps shown in
    the
    support area, which were the same instructions email to me.
    Subj: Re: Connect; Follow-up:
    Date: 1/16/2006 5:14:47 PM Pacific Standard Time
    From: [email protected]
    Sent from the Internet (Details)
    Dear Emily,
    Thank you for contacting the iTunes Music Store. Use the steps in the
    following article to troubleshoot your connection problem.
    I have been unable to connect for more than 24 hours on Windows.
    If you haven't been able to connect to the iTunes Music Store for more than a
    day—and other customers on our discussion boards aren't experiencing similar
    issues—a software or ISP configuration issue may be blocking your access to
    the iTunes Music Store.
    • Your copy of the iTunes application may be out of date.
    • If iTunes is out of date, it will not be able to connect to the
    iTunes Music Store. You can download the latest version of iTunes from our
    website: ?http://www.apple.com/itunes/download/
    • You installed a third-party anti-virus or personal firewall
    application.
    • You will need to configure your software to allow iTunes to access
    the Music Store. You can contact the software manufacturer if you have
    questions regarding configuration. Click here for more information.
    • You upgraded to Windows XP Service Pack 2.
    • Windows XP Service Pack 2, by default, enables the Windows Firewall.
    As with a third-party firewall, you will need to configure Windows Firewall
    to allow iTunes to access the Music Store. Read this document for more
    information. If you have further questions about configuring the Windows Firewall,
    contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
    • You upgraded to a high-speed or wireless Internet connection.
    • A new DSL or cable modem, or even a router, could be the culprit.
    These devices allow your computer to access the Internet at a much higher speed,
    or route your connection to multiple computers. However, they can also expose
    your computer to hackers. To help prevent this, manufacturers of these
    products often install firewalls to prevent hackers and viruses from compromising
    your system. Although this layer of protection is beneficial, there are
    occasions when a device may determine that the iTunes Music Store is a threat to the
    computer. If this is the case, you will need to configure these devices to
    allow iTunes to access the Music Store. Contact your ISP or the device
    manufacturer if you need help configuring your device.
    • You switched to a new ISP.
    • If you didn't install new networking hardware, your ISP may be
    blocking access to the iTunes Music Store. Let your ISP know about this document
    which can help your them configure their servers to allow iTunes Music Store
    traffic through.
    Sincerely,
    The iTunes Music Store team
    http://www.apple.com/support/itunes/ww/
    In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
    [email protected] writes:
    http://www.info.apple.com/kbnum/n300870
    Thank you for your quick response. I already tried the link and all
    instructions several times.
    -The following is my information:
    Sacramento, CA
    -AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
    error message)
    -The error message received is: iTunes cound not connect to the Music Store.
    Network connection was refused. Make sure your network settings are correct
    and network connection is active, then try again
    Thank you,
    Emily
    Subj: Re: Connect; Follow-up:
    Date: 1/14/2006 8:20:29 AM Pacific Standard Time
    From: [email protected]
    Sent from the Internet (Details)
    Dear Emily,
    We're sorry to hear that you can't connect to the iTunes Music Store. Your
    experience using the iTunes Music Store is very important to us, and we'll do
    everything we can to help you fix the connection issue quickly.
    This article outlines the culprits that can cause a connection issue. Please
    try these solutions:
    http://www.info.apple.com/kbnum/n300870
    We hope one of these solutions helped you resolve the connection issue. In
    the rare event that these suggestions didn't help, please reply to this email
    with the following information:
    1. Your city and state.
    2. Whether you use a high-speed Internet connection, like a cable modem or
    DSL.
    3. The name of your Internet Service Provider.
    4. The error message iTunes displayed (if any) when you tried to connect.
    5. Your approval to reset your password.
    Sincerely,
    The iTunes Music Store Team
    http://www.apple.com/support/itunes/ww/
    Customer First Name : Emily
    Customer Last Name :
    email :
    Web Order # :
    Support Subject : Connect
    Sub Issue : Can't connect
    Comments : iTunes Account Name:
    Platform : Windows XPSP1
    Error Code :
    Other Error :
    Comments:
    The error message I am receiving is "iTunes cound not connect to the Music
    Store. Network connection was refused. Make sure your network settings are
    correct and network connection is active, then try again". I have been unable to
    connect to the music store for at least 3-4 days. I have been using iTunes
    since last October, successfully. I checked all my network connections & they
    are fine. I am able to connect to AOL. I even uninstalled and reinstalled
    iTunes several times, all successfully, but I am still encountering a problem.
    Thank you.
    Emily
    Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
    Any help or suggestions as to how I should respond to the next email is helpful...
    I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
    Emily

    Emily,
    thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
    The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
    So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ???

  • I get an error that says can't connect to the itunes store when I search for a specific artist only

    Hi all,
    When I try to search for music by a specific artist in the iTunes store on my iPhone 5, I get an error that says "Can't connect to the iTunes store".  This only happens when I search for music by this band.  I can search for other artists and listen to song clips and everything seems to be connecting to the iTunes store just fine.  But for some reason, it doesn't work with this artist.  The band name is July for Kings.  Not sure if anyone else has had this issue, but I hope so!
    Thanks,
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    IF you are not able to resolve your issue then contact Apple Support at https://getsupport.apple.com/GetproductgroupList.do?caller=ikb&PRKEYS=PL220,1316 29,PL113,PL302,PF3,PF4,PF9,PL303,PL339,p…
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