If you can't deliver, don't promise! Late phone line activation

So I moved into a new flat and ordered sky broadband where I spoke to some very helpful advisors on the phone and everything was paid for swiftly. Setting up and paying couldn't have gone more smoothly and I was very impressed with the service.
However...I was told with complete assurance that I would receive my router on Tuesday 30th June (yesterday) and I would be up and running by Wednesday 1st July.
It was only despatched yesterday (rather than Friday which I was told) and having checked 'Tracked my order' it suddenly says my phone line won't be active until 7th July.
I've already rung Sky and they said its out of their control for when the phone line gets activated and they give an estimated date which 9/10 is right.
My complaint here is if its NOT a definite date then why tell tour customers that it DEFINITELY will be up by a certain date if you can't actually guarantee it? I have exceeded my mobile data now thinking I would have home internet by today (1st July) but now having to pay for more data as I've been trying to sort out
A) why the router was despatched late
B) why on earth the phone line won't be active until a week after the promised date
I understand part B is out of sky's control, however I feel that if you can't guarantee the activation date, do not lie to your customers and tell them it will definitely be ready! I would have rather you say that it will probably be ready on this date, however there is a small chance it may be a week or so later.
I am much displeased with being lied to, and as such am now being charged for using mobile data as I expected to have my broadband up and running by today. But now I have to wait a week whilst running up even more charges on my phone for necessary reasons I.e not checking fb
I hope you take my advice into consideration and stop giving your customers false hope when you cannot deliver what you tell me with 100% assurance.

*have reposted under phone and line rental topic but can't find how to delete this post*
http://helpforum.sky.com/t5/Talk-line-rental/If-you-can-t-deliver-don-t-promise-Late-phone-line-activation/m-p/2349348

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Hi Charles,
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1. Yes. App sotre has Apps and Games. Itunes has everything else.
2. Podcasts are also found in the iTunes store. (The Podcast App only plays them, but is not a store) You can search by title, and using the More button at the top filter by type. Select Podcast.
3. Ebooks can be found in the iBooks App. Its a separate App and store.
4, 5 and 6.unfortunately no, no and sadly no.
9. Nope, Messages is treated like a chat as such no drafts.
10. There are many Apps in the store for SMS messaging.
11. Spotlight search searches everything. You can go into Settings->General->Spotlight search and deactivate everything except messages to search for messages only.
12.Yes. Green messages are standard SMS messages. Blue messages are iMessages. Apple's messaging service. If the user is not using an Apple device or is not registered with iMessage it will send an SMS. Otherwise it will use iMessage over the internet to save on SMS costs.
13. When you exit an App most will close. When you get to all open Apps swipe the App screen shot to close it manually.
14. Most Apps in the Multitasking list aren't actually running. As such they don't use battery. Only Apps set to background tasks will continue to run via the Background App refresh setting.
16. Correct Airdrop at this point is only between iDevices. or between Macs. You can't Airdrop between a Mac and an iDevice.
17. You can take your Phone to an Apple Store for support form the Genius bar if required. You also have 90 days phone support.
18. Airdrop uses Bluetooth. and you may have another App that needs it.
You may want to take a look at the manual for specifics:
http://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf

My Arch/Pekwm Setup (and you can have it too!)

Hello Everyone,
I've gotten a nice working lightweight setup going here with Arch and Pekwm (see screenshot:http://img837.imageshack.us/img837/9571 … enshot.png) and I felt like I should share the tools necessary for others to get a similar environment up and running quickly. The core of my "desktop" is Pekwm, LXPanel, Xcompmgr, and Nitrogen. I also have a set of common applications installed, choosing lighter alternatives based on my knowledge of what's light and what works.
This quick guide assumes a bit of knowledge and doesn't spell out every command, but should be plenty clear for intermediate Archers and likely many beginners. The guide will be based on a clean install, which assumes you already have Arch installed and are able to boot and login as root into the console. You should also make sure to run a pacman -Syu before beginning if you are working from a fresh install.
The majority of this will be a bunch of pacman commands to get everthing installed. I'm providing my confirguation files as a means of getting a system setup quickly. For more details of configuring certain components, I reccomend the Arch Wiki, which has very nice documentation on just about everything I'm suggesting for installation here.
Oh! and one more thing. I have NOT yet tested this exact guide on a fresh install, so it could likely contain typos, missing programs, etc. It is, however, derived from a text document that I use everytime I create a fresh install, so it should be pretty solid. There may also be some leftovers that are specific to my username, paths, etc. If you find these, please let me know and I'll update accordingly. I also plan on posting my openbox setup at somepoint, so any feedback here would be greatly appreciated.
And so it begins...
## GROUPS ##
Make sure you're user account is assigned to some useful groups. I have added my user to the following groups:
wheel, optical, storage, disk, power, and audio
## CORE GUI/AUDIO PACKAGES (for sound and video) ##
NOTE: I am using nvidia here, since I have an nvidia card...
pacman -S xorg mesa nvidia alsa-utils
## GRAPHICAL LOGIN (if you don't already have one... I use slim) ##
pacman -S slim archlinux-themes-slim
## MAIN DESKTOP PACKAGES ##
pacman -S pekwm nitrogen menumaker xcompmgr lxpanel lxappearance gcalctool mousepad terminal thunar thunar-volman xarchiver gpicview mtpaint exaile gnome-mplayer xfce4-mixer xfburn midori pidgin transmission-gtk abiword gnumeric orage epdfview gkrellm
## CODECS/PLUGINS ##
pacman -S gstreamer0.10-bad-plugins gstreamer0.10-good-plugins gstreamer0.10-ugly-plugins libdvdcss libdvdread flashplugin openjdk6
## THEMES/FONTS ##
pacman -S gtk2 xcursor-vanilla-dmz ubuntulooks gnome-icon-theme murrine-themes-collection ttf-ms-fonts ttf-dejavu ttf-bitstream-vera
Ok, so now we should be done installing stuff. Time for just a bit of hackery.
## RC.CONF ##
Add these to the DAEMONS in /etc/rc.conf: dbus hal fam slim alsa
## SLIM ##
Ignore this part if you are NOT starting from scratch and/or have another DM that you will be using (ie. GDM, KDM, XDM, etc).
Copy the provided slim.conf.save file to /etc/slim.conf
Copy the provided xinitrc file to ~/.xinitrc and make .xinitrc executable
## DESKTOP CONFIG ##
Copy the contents of the provided dot_pekwm folder to ~/.pekwm/
Copy the contents of the provided lxpanel folder to ~/.config/lxpanel/
Copy the provided NATURE-SouthwestSunset_1600x1200.jpg (from art.gnome.org) to wherever you keep your wallpaper and update the "nitrogen" line in ~/.pekwm/start to point to the correct path (currently, it's pointing to MY home directory). You can also comment out or modify the xcompmgr line to your likings. I just run it for transparency and no other effects.
For the Vanilla-DMZ mouse cursor to be the default (which is what I am using), create this file:
.icons/default/index.theme
And populate with this:
[Icon Theme]
Inherits=Vanilla-DMZ
Run lxappearance from the System menu and select MurrinaCandido (Human-Graphite also works well with this setup) for the GTK theme and GNOME for the icon theme. Again, this assumes you wish to copy my exact setup. Also, the theme I am running in Pekwm is Murrina334, which *should* be set by default if you use my config.
NOTE: The attached tarball also includes a folder called "Fonts". This came with one of the the Pekwm themes I downloaded, but I can't remember which one. So, just copy contents to /usr/share/fonts/ to be safe.
## ISSUES/CAVEATS WITH PACKAGES AND SUCH ##
1) If you want mangler (which is in my pekwm menu), you'll need to get that from the AUR.
2) If you want a version of Midori that doesn't crash when you click on the little history button in the address bar, you'll need to get the git version from the AUR.
3) For mounting of CD/DVD drives to work properly in thunar, you *may* need to modify /etc/dbus-1/system.d/hal.conf and add these lines:
<policy group="power">
<allow send_interface="org.freedesktop.Hal.Device.SystemPowerManagement"/>
<allow send_interface="org.freedesktop.Hal.Device.LaptopPanel"/>
</policy>
<policy group="storage">
<allow send_interface="org.freedesktop.Hal.Device.Volume"/>
<allow send_interface="org.freedesktop.Hal.Device.Volume.Crypto"/>
</policy>
## INCLUDED FILES/FOLDERS ##
Download arch_pekwm.tgz from here: http://www.mediafire.com/?2nl6dr20wtrdome
slim.conf.save
xinitrc.save
dot_pekwm
lxpanel
NATURE-SouthwestSunset_1600x1200.jpg
## EXTERNAL INFO ##
Both art.gnome.org and box-look.org are great resources for themes and wallpapers.
Arch Wiki SliM: http://wiki.archlinux.org/index.php/SLiM
Arch Wiki Pekwm: http://wiki.archlinux.org/index.php/PekWM
Arch Wiki Yaourt: http://wiki.archlinux.org/index.php/Yaourt (for getting the mangler and midori packages I mentioned)
Last edited by Mr. Swillis (2010-10-03 17:12:31)

Remove your email account and see if the problem persists.

How difficult can it be to get a phone line instal...

First of all, for a communications company, BT are shockingly bad at communicating with their customers!
We ordered a home move for our phone line and Infinity services back at the start of Dec, and had an activation date of 19th Dec. The engineer duly turned up on that date and set about the install. The single socket in our house was not where we wanted it (no power socket close by for the broadband router), but he would see about moving that and all was good so far.
However, the engineer was struggling to get a tone on the line and after much to-ing and fro-ing and calling another engineer who was nearby, decided that the actual wires to the house were damaged somewhere between 30m and 250m from the house and as he was not qualified to do any underground works, he was going to pass the job onto another engineer. The next engineer duly came next day (on a Saturday no less!) to get us up and running. No dice. The engineer could not find the break, and we would have to get a new cable put in.
Now, apparently when our house was built the telephone cable was not put in with any ducting and ended up being concreted into the wall! So we would have to get new ducting and the works installed. He then went to paint up the pavement where it needed to be dug up to put the ducting in etc. Except the pavement was covered in leaves, so he sprayed the leaves. Hey ho - I knew where he had painted and I would be able to direct the guys if necessary. As the was the Saturday before Xmas, he was doubtful if the contractors would be before the New Year. The engineer did however get the broadband connection available.
Roll on the New Year and it's a stoney silence from BT, until the morning of the 13th Jan, when a contractor appearred at the door to say he was here to put in the ducting. I pointed out where it was going and left them to it. I glanced out of the window after a while to see they had made a 2ft gap in the hedge at the wrong side of the garden! I also watch in disbelief as one of the guys loaded his wheel barrow with spoil and wheeled it into the woods across the road and dumped it. These guys were the "dig things up" gang, another team were the "filling in" team and they would be along shortly to fill in the hole and re-lay the tarmac on the pavement. However, we at least now have the ducting from the street the house with a rope in the duct to allow a cable to be pulled through. Progress of a fashion.
A few days later, the hole was filled in and the pavement tarred. It then took a full week before another engineer turned up to actually pull the wire through the ducting and connect us up. Except he couldn't because the rope was jammed. So he passed the job back to somebody else. Then 2 days later engineers 5 and 6 turned up with a rodding wire to free off the rope. They couldn't free it off. They did work out that the ducting was probably dislodged by the "filling in the hole" team, thus trapping the rope. This would need the pavement dug up again to reset the ducting. Oh joy.
So, imagine my surprise when another engineer turns up one morning to install our line to discover he couldn't pull the rope through, then another engineer turns up in the afternoon to do the same , followed by yet another engineer the next day!
Meantime, the only communication from BT on the whole matter is when we call them to be told it is all in hand and it will be completed "in 2 days time", or we receive a text message saying they tried to call (no missed calls), and would try to call again in 3 days, do not call them back.
So far in this saga we have had 13 people at the house, not getting us a phone line, in nearly 8 weeks and absolutely terrible communication from BT.
A call to BT at the end of last week resulted in a promise that we would be fully installed by yesterday at 8pm.
I called BT this morning to be told that the external works will be completed by this Friday and they would then call me back to arrange an appointment for the engineer to come and do the install next week!
The only saving grace is we do have an internet connection (pretty vital for me as I work from home!) although I do have an extension cable running across my hallway and we have not been getting charged for line rental for the past 2 months.
I was told today that we should be getting compensation, but to be honest I am not bothered about that - I JUST WANT A PHONE LINE INSTALLED!
Rant over (for now!)

Hi smert,
I am sorry about the delay in getting your phone line on. It definitely sounds like you have been going through the mill lately with all the work being done and still no phone line.
Please send me in your details using the "Contact The Mods" link found in my profile and we will take it from here.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

How do you setup group contact list on the I Phone

Looking for easy steps to establish groups among my contact list on my I Phone.

This is done through the contact application on your computer, then you sync the groups to your phone, Requires Outlook or Mac Address Book. There are third-party apps that also provide this functionality, search in the app store. You can't create groups directly on your phone.

If you can't deliver, don't promise! Late phone line activation

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