If you crack your ipod while it's under warranty will Apple replace it?

Apple doesn't repair it. If there is no sign of abuse, they replace it with a refurbished unit. The fixed-price for non-warranty replacements can be found here.

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Do You Know Your iPod Battery May Fall Under Warranty Replacement?

I have the extended warranty on my iPod Touch. My batter life was horrible... without wifi just playing music getting just over 3 hours. I also had a bad MBP battery. Called up AppleCare and got case numbers for both after diagnosis. Was taking a long drive to an Apple Store with Genus appt the next day...
My name was called and my Genus re-ran the MBP battery check finding it at fault and went to replace it... I said that I was having an issue with the Touch battery as well. He said "You know that the battery is NOT covered under warranty!". I said NO, if a battery is faulty that it is covered under warranty. I told him that it was THE reason that I purchased the warranty... He argued with me about it and I just couldnt believe my ears... I said that all he had to do was go to the Apple site and find the Touch battery warranty description... He started printing out the MBP battery replacement agreement and we had another video test to run on the MBP... he went in the back to get a DVD.
As I sat there I started hearing all the genus say to every customer with a iPod battery issue say that battery replacement cost blah blah blah... no one was asked if they had a warranty or that if the battery was found to be faulty the battery replacement would be covered. One guy came in with his son saying the iPod was a Christmas present and the battery was only getting blah blah hours... Again, he was told that a battery replacement would cost $$$. It was surely under warranty but he was still charged! ***?
My Genus comes back and runs the video test with a Howdy Doody DVD, UGH... anyways... he goes back to return the DVD and comes back with something in his hand, unwraps a Touch and tosses it my way. I asked him what was up? He says that the original Touch battery is not replaceable so here was a new one. I said OK... thinking, why was he giving me one after arguing with me about the battery NOT being under warranty???
So, I guess it pays off to know your warranty with Apple products as the Genus wont offer the facts. Maybe this was just at the Cleveland OH Apple Store. So, wondering if you know that your iPod battery may fall under warranty and if this is a national fraud by Genus?
http://store.apple.com/us/product/MB591LL/A#overview "3. Service coverage is available for battery depletion of 50 percent or more from original specification."

According to this page -> http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod
Will the data on my iPod be preserved?
No. You will receive a replacement iPod that will not contain any of your data, songs, etc. Before you submit your iPod for service, it is your responsibility to keep a separate backup copy of the data stored on your iPod and reinstall that data. Please do not send any accessories with your iPod as they will not be returned.
Attention iPod touch customers: Before obtaining service, it is important to back up your data using iCloud or iTunes. Apple is not responsible for the loss of information while servicing your iPod touch and does not offer any data transfer service.
Following service your replacement iPod touch may have a newer operating system (iOS) version and you will need to restore your data using the method used to back it up (iCloud or iTunes). As a result, you may also need to update your App Store applications to ensure compatibility with the newer iOS. If you experience a problem with an application purchased from the App Store, check iTunes to see if an update is available or contact the application vendor directly.
B-rock

My ipod touch 4g screen has cracked i do not know how this happened, will apple replace it? im willing to pay a price

my ipod touch 4g screen has cracked i do not know how this happened, will apple replace it? im willing to pay

Apple will exchange the iPod for this price:
Apple - Support - iPod - Repair pricing
Here is one third-party place. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

I have my iPod touch 5g and the home button is stuck , it still works but its stuck so I have to push hard for it to work, I still have my warranty , will apple replace the iPod ?

I have my iPod touch 5g and the home button is stuck , it still works but its stuck so I have to push hard for it to work, I still have my warranty , will apple replace the iPod ?

Make an appointment at the Genius Bar of an Apple store. If the iPod is defective and not abused Apple will exchange it at no cost
Apple Retail Store - Genius Bar

My iPod touch is COMPLETELY unresponsive. Will Apple replace it?

This morning I picked up my iPod touch and tried to turn it on. Nothing happened, so I assumed it was just out of batteries. I left it on the charger for hours and then treid it again- nothing. The iPod just plain won't turn on. I tried it on iTunes in DFU mode- nothing. This iPod was never jailbroken, but it is safe to say it is "bricked". Recently I tried updating it to iOS 5, but I was unable to because of an iTunes error.
Unless Apple can magically go inside it and fix it- because it's most certainly some kind of hardware failure- this iPod has seen its last day. Will Apple replace it? It was a replacement iPod for another one I had that lost its charge, but is covered under the warranty for another year. Will they replace it or make up some trumped-up charge that I mis-used it? (A few years ago on a different iPod, a 2G, they claimed the liquid immersion had activated, but I checked this myself and found nothing!) Literally, I just picked it up and it was not working.

What was the error you received when yu tried to update the iPod? The following lists error and their resolution.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
If your iPod is defective, within warranty and not abused Apple will replace your iPod.

How do you keep your iPhones and iPads separate under the same apple id

I have a family of iPhones and iPads and one apple ID, well needless to say each device is getting face time calls and text messages from eachother. I might add it makes for some pretty interesting conversations. I would like to learn how to keep each device seperate under the same apple ID, or would it be better to set up seperate ID's for everything? Anyways, any help would be appreciated. Thank you!

rcostanten wrote:
.... I would like to learn how to keep each device seperate under the same apple ID, ...
Have a look... Here-

If my screen cracked and I still have my limited warranty, will Apple fix it for free?

Please help me. My ipod fell out of back pocket and cracked. I still have my limited warranty active and I want to get it fixed. WIll the warranty cover it? Are there any do-it-yourself packages for the LCD screen that I can replace myself? Again please, please, please, HELP ME!!!

Apple wil very likely charge you to exchange the iPOd. Acidental damage like a problen screen is not covered by the warranty.
Apple will exchange it for this price:
Apple - Support - iPod - Repair pricing
A third-party place like the following may be less expensive.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Google for more places.
To replace it yourself see:
iPod Touch Repair - iFixit

If my iPod Touch 4G is under warranty, can Apple repair or replace it if the home button won't work?

I've had my iPod Touch 4G for about 10 months now so the warranty is still in affect. The home button appears to be stuck or won't work anymore. I can press down on it and I hear a click but it's inresponsive. I've already looked up and tried numerous things to fix it, but nothing works. I have assistive touch but ever since I started using it, apps close or freeze within minutes of opening it.
If I bring it to an apple store or send it in, can they fix the home button or replace my itouch?
Thanks

If the ipod is defective then they will replace it.
Make an appointment at the genius bar.

If you jailbreak your ipod touch and crack the screen will the warrenty still work? Also, would the warrenty fix the screen?

If you jailbreak your ipod touch and crack the screen will the warrenty still work? Also, would the warrenty fix the screen? Would it cost money? Its a 5th gen.

Once you jail break Apple won't help with the machine. I'm not even sure if they'll honor an 'out of warranty' replacement.
Accidental damage, which is what a broken screen is, starts at $149 US

If you use your iPod Touch while its charging, will it ruin the battery life/battery?

I have an iPod Touch 5th gen. and people say that if you use your iPod/iPhone while its charging, the battery life will deacrease or the battery will be ruined/shot

However, you should almost fully discharge and fully charge the battery monthly otherwise you will degrade the battery.
Apple - Batteries - iPod

How can you fix your ipod touch when apps are closing on you, how can you fix your ipod touch when apps are closing on you

How can you fix your ipod when apps keep crashing on you while your in that app?

See:
iOS: Troubleshooting applications purchased from the App Store
Contact the developer/go to their support site if only one app.
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod

If you crack your screen, how much to fix?

If you crack your screen on an Ipod touch, how much to fix?

- Apple will exchange your iPod for a refurbished one for this price:
Apple - Support - iPod - Repair pricing
- A third-part place like the following may be less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

How do you use your iPod Touch?

I'm thinking of buying an ipod touch 5th gen, but I have to convince myself that it would help me significantly before I drop $300 on a device. My question: how do you use your iPod Touch, aka, what things have helped you significantly, excluding games? I've heard a ton about how awesome the new version is, and everything about its camera and retina display, but I want to know that I would actually use one first....
Thanks.

Surf the web from bed and coffee shops/bookstores. When in a store that has WiFi I may research a product that looks interesting to buy.
It is a camera that is always with you (assuming you always take it with you), so you can capture that picture that happens once in a life time. Also the camera is great when shopping for "Big Ticket" items as you can take pictures to remind you of things you were looking at so you can do additional research at home before making your final decision.
Check my mail from bed and coffee shops/bookstores, etc... when WiFi is available.
Use it as an alarm clock, meeting reminder, todo reminder.
Take notes (not school notes, just ideas, stuff I maybe want to buy, useful information I may pick up in a bookstore, books I may want to buy, etc...)
Contains my contacts for friends, family, and businesses (plumber, dentist, doctor, etc...)
Plays music, or in my case, I listen to podcasts
Reading ebooks. I use it a lot to read ebooks. It is always with me, so I can read a book anywhere, such as waiting in a doctor/dentist office, at the motor vehicle registry. And reading in bed is great as when you fall asleep, it remembers what page you were on vs that book that drops onto your face and wakes you back up while at the same time loosing your page
The Maps app is great for finding where something is located, and plotting how to get there (not as good as having an iPhone with GPS, but still useful). Also the satellite images make it easier to visualize where you are going.
When connected to WiFi it can be used for Facetime when calling a friend or family member that also has an iOS device. Seeing a loved one when they are not near can be emotionally satisfying. You can also make skype calls.
I use 1Password to store all my passwords. It keeps them secure, I always have them with me, and I do not need to use the same password over and over again, or make them too simple to remember. 1Password has a built-in browser so you it can substitute the correct password for the web site you are visting without actually needing to look it up.
1Password related but not passwords. Because 1Password encrypts all the data it holds, I can also store sensitive information (such as medical conditions, or other information I do not want made public should my device be lost or stolen), yet always have that information with me should I need it.
I can get the weather. This week, I've been using an app to get high/low Tide infromation, plus sunrise information. But getting weather info when you wake up so you can plan your day and if you need to shovel the driveway before going to work. I find it easier to get the weather from my iOS device than it is to use my laptop or turn on the Weather Channel.
Calclator. 2+2 = 4, but there are times you do need to get something right, and calculators are useful. They have all kinds available, including hexidecimal calculators for programmers.
RSS newsfeed reader (I follow about 20+ feeds, including these discussions groups via RSS feeds).
Travel services. Most airports have WiFi, and you can get updated travel info for your flights via some speciallized travel apps.
If you are into tracking your car mileage, gas usage, maintenance costs, etc..., there are apps for that.
While you can watch video on your iOS device (downloaded movies, YouTube), you can also stream movies from services such as Netflix. This can be useful when traveling, or if you are stuck in bed with a cold, or if you have lost control of the "Remote" and do not want to watch "Dancing with the Stars"
TV related, there are apps that will give you the TV schedule for your area, so you can browse the shows on this evening.
List. You can keep lists, including grocery shopping lists, items to pack for a trip lists, things to do for that bathroom remodel, things you need to get before school starts, Christmas lists, etc.... NOTE: Ideas for Christmas/Birthday/Anniversary gifts may come anytime during the year, but if you do not write them down, you may be scratching your head when the event arrives. Putting them in a list can help you later on.
You can get a Level app. You may laugh, but I have actually used my iOS device to check if something was level. It was there, and a carpenters level was not. Not perfect, but it did what I needed at the time.
Finding a good resturante (Yelp, Urbanspoon, etc...). The iOS device can be very helpful in finding a good nearby place to eat when away from home, or even discovering a new play where you live to get out of that eat at the same place rut.
That is some of the things I use my iOS device for.

Please read before you send your iPod to repairing

Unbelieveable, since last Saturday, I needed to fix up 3 iPods with similar problems from family members and friends, 2 connected with PC and 1 with Mac. I guess it will be a good idea if I can share with you all and hope that it can give you some hints when you try to fix yours before sending it for repairing.
Before you do anything I suggest that you should read the following carefully..
http://www.apple.com/support/ipod/index.html
Most problems came from the iPod not being recongzied by the computer (mainly PC and I find it less often with Mac). Second issue is iPod not being charged for quite some time.
I must say that I am not an expert but I did learn something during the past experience on fixing for more than 10 iPods but none of them are shuffle.
The first thing you need to do is plug your iPod directly to the AC charger not the USB of your computer, and leave it for 2-3 hours and most of the time you will able to wake up your iPod.
Secondly, do a reset of your iPod when it hangs, it is simple just press "Select"+"Menu" keys, which will not erase your data of your iPod.
In case the above both do not manage to fix your iPod problem then you may force to do the following, but it will erase all your data therefore it is always to be wise to have a backup before your iPod got problem.
1. Reinstall the latest iPod updater after the reset
If 1 still not able to recongize your iPod by the computer then you have to put your iPod to DiskMode i.e. plug your iPod to the AC charges, do a RESET and press "Select"+"Play" keys, you will see the message "Disk Mode" in few sec. Then you need to connect your iPod with your computer, and hope that it will be recongized. If you are lucky to reach this stage then you simply need to restore your iPod updater, and your iPod should be back to normal.Please note that You may need to plug and unplug few times in order to let your iPod to be recongized.
If your iPod still not able to be recongized then you have to format your iPod while it is in a Disk Mode, you need to use the Disk Utility software (for Mac - I am not sure about PC) to erase the Partition of your iPod then do a formatting and disk verify straight after. Then you should able to reach the final stage i.e. restore the latest iPod updater and sysc your iPod with your iTune.
Additional hints which may help your during the fixing ..
1. Try to do few attempts, which could take you as long as 1 hour
2. Try to exchange cables to connect with your computer i.e. USB and Firewire
3. If you fail to solve your iPod with your PC then try to fix it with Mac and vice versa. Surprisingly, I do have experience that the iPod got recognized by my Mac after I connected it with a PC
Above are my experience and I am glad that more than 90% chance I am able to solve the iPods' problem with only one iPod Mini needed to be repaired.
Good luck and hope it works in your case

I am one as well.
I've been trying for days to get the infamously dreaded frowny faced 'pod off my screen, but, to no avail. I've tried charging it with computer and plug, reset and rereset for hours on end, taking it on and off disk mode for ages . . . you get the drift. My computer hardly reconizes it (it reports at start-up that I have a Unidentifyed Plugged in Object in my computer, and System Profiler admits it perfectly). Now, when I go to the last resort (sending the dear away, for the second time no less, is not one) of erasing the thing, it declares it's self impossible! Like I've said before, I've honestly tried every trick in the book (though if you have a new one I;d be more than will to give it a shot) and am seriously considering an exorcism.

What happens when you format your iPod in windows?

I had been having major problems with my iPod... you know not getting recognised on the PC. I read a thread that said format it. So off I went thinking that the iPod still didn't work on the laptop. connected the ipod tried a restore, but was told there was an error. remembered someone writing that an ipod could be fromatted in windows to solve the problem. did that, updated itunes. laptop asked again to restore then came up that the ipod was not recognised in the restore program. all I get now on the ipod screen is the apple and a folder with exclamation saying www.apple.com/support/ipod. what do I do from here?

On in this case, have a read the following:-
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery replacement (with pictures)
http://www.kokopellimusic.us/KM_instructions.htm
Have I tried this myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

If you crack your ipod while it's under warranty will Apple replace it?

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