If you have forgotten your security question how can you change them?

Have not had to use this option so I really have forgot all about setting this up till the other day.. But when this come up that I did have to use I found out I forgot what I had use.. Stupid me.. Any way I did get my password rest and thought changing this would be simple inside my account.. Wrong... Appears you have also know your old one to change it.. Now this is so stupid.. I don't want to have to pay for support to have apple to reset this option.. Does any one know if Apple has a Email support to help with issue like this.. I may never need this option again but really it was a pain to get around it.
Thanks Everyone

Contact Apple, they can reset the security question infomation and you shouldn't need to pay for support on this. There is no troubleshooting your paying for, you're just having assistance for account security

Similar Messages

  • How do you change your rescue email if you have forgotten your security questions?

    I've had my IPad for about 2 years now and I have bought a lot of apps since but all of a sudden it asks me to answer my security questions whenever i try to buy an app! I click the link to the apple Id page and it says resend security information to my email. apparently the end of my email ends with yahoo.com and whenever I log on to that it's yahoo.ca and I cannot find the email with the instructions to change my security questions!! So please me as this has never occurred before! How do you change your rescue email if you have forgotten your security questions? And can you somehow purchase apps without answering your security questions because I just put 25 dollars onto my apple id and I don't want it to go to waste! Please help me!

    You won't be able to change the rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • What do you do if you have forgotten your security questions?

    What do you do if you have forgotten your security questions?
    How do I put new security questions in?
    someone please help me

    The Three Best Alternatives for Security Questions and Rescue Mail
         If you do not have success with one, then try another:
            1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
            2.  Call Apple Support in your country: Customer Service: Contact Apple support.
            3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5570 I am unable to change my security questions,  what do you do if you have forgotten your security questions, but your apple id and password are correct

    Please help me change my security questions for my apple id.  i have forgotten my security question answers

    Reset Security Questions
    http://support.apple.com/kb/ht5312
    If you still have problem, call Apple to help reset your Security Question.
    http://support.apple.com/kb/HT5699

  • HT1920 I forgot the answers to my security questions, how can I change them?

    I wanted to download music, but because it's the first time, they these security questions popped up and I forgot the answers...
    How can I change them or don't have to answer them?

    Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
    It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
    (94567)

  • TS3297 I don't know my security questions how can I change them

    How can I change my security questions

    Click here for information. If you've forgotten the answers to the security questions and can't get them emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
    (85456)

  • I forgot my security questions; how can I change them when I can't seem to use my rescue email?

    So I've forgotten my security questions, and for some reason there is no option for me to use my email to change them when editing my apple ID, though many other users seem to find this solving their problem. Is there some other way I could do this online? If possible, I would prefer not to call apple support.
    Thanks to anyone who can help.

    The Three Best Alternatives for Security Questions and Rescue Mail
         If you do not have success with one, then try another:
            1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
            2.  Call Apple Support in your country: Customer Service: Contact Apple support.
            3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5625 i dont remember my security questions how can i change them

    how do i change my security questions because i dont remember them and i need them fer buying apps and music in new devices (iphone 5s)

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    Without a rescue email address, you can't reset them yourself. Nobody on these boards can reset them for you.
    (93751)

  • Forgort security questions how can i change them?

    i cannot remember my security question answers, how can i reset them?

    Try starting here:http://support.apple.com/kb/HT5665

  • TS1368 We are having a hard time remembering the security question how can we change them

    We are having a problem with downloading songs to. New ipod it keeps asking for security questions and I don't remember it

    See Kappy's previous write-up.
    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • Hi. I dont remember wich are my answers to my security questions. how can I change them to buy apps?

    n

    Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
    It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
    (94909)

  • HT5312 If you forget your security question how do you reset it?

    If you forget your security question how do you reset it?

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
    (90820)

  • HT5621 I have forgotten my security questions and can't buy anything of iTunes or the App Store what do I do?

    I have forgotten my security questions and can't buy anything of iTunes or the App Store what do I do?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96610)

  • HT5624 i'm forgotten my answers for security questions how can i recover them?

    i'm forgotten my answers for security questions how can i recover them?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103206)

  • HT5622 I am very frustrated as I have forgotten my security questions and need to clear them out.  I have all of my other information on the account.

    I am very frustrated as I have forgotten my security questions and need to clear them out.  I have all of my other information on the account.

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset (we are fellow users here on these forums).
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

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