If your BlackBerry Torch Screen Goes Black --- Read this!

Recently, my BlackBerry Torch screen went black. The phone was still active, but I couldn't see anything on the screen. Opening and closing the screen slowly, pulling the battery, or standing on my head and begging the phone to work didn't enable the screen.
After a lot of searches, I finally realized my screen was not going to come back on and that this is a rampant problem. I've since made the leap to an iPhone 4s. I still had many photos and videos of my children on my BB; including custom ring tones my son made for my contacts. In short, information I wanted. This was an Enterprise activated BB that was protected by a password. Inspite of this, I was able to get everything off the phone very simply.
I downloaded and installed the BlackBerry Desktop Manager (mentioned in some of the posts). I was able to connect my device. The software provided the password challenge via my PC and I was able to log into the phone. I then used Windows Explorer to search every folder and remove all the photos, videos, and ring tones I wanted. The only thing I didn't salvage were my texts; not a big loss.
In summary, if your screen goes black, contact your provider for a replacement. While you are waiting for a replacement, install BlackBerry Desktop Manager and get all your personal information off. And above all, DON'T PANIC! There is hope

Good points, stressed here daily.
And:
Install AND use BlackBerry Protect, for seamless over the air backups
Backup at least weekly, using the BlackBerry Desktop Software
Backup your Media Card
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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