If your iphone is defective does Apple replace it with a new or refurb?

I have an appointment with the genious bar today at the Apple store. If they have to replace it will it be a refurb? If it is a refurb will it look used etc or will it be in new condition. Just don't want to get something worse then what I have or I will just live with the probs.

They don't have refurbs in the store, so if they replace it in the store it will be new. If they send it away the can repair it, replace it with a new one, or replace it with a refurb. However, have no fear: Apple's refurbs are pretty top notch. They wouldn't send you one that wasn't pristine. My first Intel Mac was a refurbed iMac, and I just bought my dad a refurbed iPod (cause I can't spend money on something I know he's going to run over with the lawnmower).
Don't live with any problem. Keep taking it back until you get a perfect model. That goes with any product. You paid for it, you should get one that is defect free.

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If you crack your iPhone 4 screen would apple replace it ?

If you crack your iPhone 4 screen would apple replace it for free?

Shaniamariz wrote:
If you crack your iPhone 4 screen would apple replace it for free?
No. Why would they do such a thing?
Does any other company replace their product for free when you damage it?

I have recently entered my iPhone 5 into the battery replacement program, does apple replace it with a brand new iPhone if it is not damaged?

I have recently entered my iPhone 5 into the battery replacement program, does apple replace it with a brand new iPhone if it is not damaged?

No. I said it would be a refurbished one.
Try looking up refurbished.

When doing a 'battery replacement' service, does apple replace it with the same quality Ipad? mine has 3G

I learned Apple replaces the whole Ipad when you need a new battery(for a fee) but doesit replace it with the same specs? e.g. memory and 3G capabilities.

You should get an exact replacement.
 Cheers, Tom

If my home screen is completly black will apple replace it with a new phone within warranty?

My phone is operating but my home screen is completly black.

Basic Troubleshooting Steps when all else fails
- Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear. (For iOS 6, holding down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)
- Relaunch the App and try again.
- Restart the device. http://support.apple.com/kb/ht1430
- Reset the device. (Same article as above.)
- Reset All Settings (Settings > General > Reset > Reset All Settings)
- Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
- Restore as new device. http://support.apple.com/kb/HT4137 For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
- Test the issue after each step. If the last one does not resolve the issue, it is likely a hardware problem.
As far as what Apple will do, you'll have to check with them. If you're within warranty and they determine the issue is a hardware defect, and not caused by damage of some sort, you should get a replacement iPhone that will retain the remaining part of your current warranty, or 90 days, whichever is greater.
If it's not covered by the warranty, it will be $199 to replace it.

I have just bought a mac minni a week ago and noticed that it would freeze. Apple replaced it with a new mac minni. This minni is also freezing. Ideas?

I bought a mac minni about 2 weeks ago. Had problems with the minni freezing randomly. Had Apple troubleshoot the problem and was determined that the problem was a hardware problem. Apple gave me a new minni. Now I am experienceing the same problem with this minni. I am not using an Apple mouse/keyboard and was wondering if that could be the problem. Also I do have two external hard drives that I used. There are no other programs that I have loaded on the minni. What are the odds that this is another hardware problem? Is anyone else experiencing this problem? Could it be the keyboard/mouse? I would not think the external hard drives should cause any problem.
D

If I were you I'd take it back. On at least one occassion I had an Apple employee tell me there had been a "bad batch" - it was a battery, not a computer - and a history of previous identical failures. It happens.
Suggest you take the keyboard and the mouse with you when you return the Mini - no doubt the Apple employee will test them too.

My 5th gen. ipod died and they replaced it with a new one, but I'm having problems getting the music. An error message says that its not authorized on this computer. The ipod is synced but it wont let me add what music I want.

My 5th gen ipod died and apple replaced it with a new one. I synced it up to the itunes that I already have on my computer but an error message keeps coming up telling me that its not authorized on this computer. What do I do?

About iTunes Store authorization and deauthorization
iPod: Troubleshooting songs and audiobooks that won't play
iPod does not play content purchased from the iTunes Store

Does apple replace the iphone logic board?

does apple replace iphone logic board if so how much?

If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task. Start with Google to search for these.

Does Apple replace an iPhone With after damage at a discounted price?

Does Apple replace an iPhone 5 with water damage at a discounted price?

Apple will give you a replacement at a discounted price from the full retail price of the iPhone whether or not you have AppleCare. If you have AppleCare+ coverage, you will pay only the "deductible"; check the terms for your plan. If you do not have AppleCare+ on your iPhone, see:
http://www.apple.com/support/iphone/repair/
Regards.

Does Apple replace iPhone 4S screens?

Does Apple replace iPhone 4S screens for a fee? If so, how much does it cost? I don't have Apple Care on the phone.

No. You can exchange it for a replacement refurb: iPhone Service Support and Costs, Your cost would be for an out-of-warranty exchange.

Does apple replace iphones with cracked screens?

Does apple replace iphone 5c with a cracked screen ?

If you purchased the extended care plan, AppleCare+, then they'll replace it for essentially any reason by turning in your damaged phone and $79. Otherwise, no.

Does apple replace broken iPhone charges?

Does apple replace broken charger wires?

Apple will replace the cable that came with the iphone if it is defective and within the warranty period.
They will not replaced damaged cables

Does apple replace devices that get bent while in your pocket?

Does apple replace devices that get bent while in your pocket?

As long as you pay for the exchange:
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5s. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task. Start with Google to search for these.

Does apple replace iphone for missing buttons??

I was wondering, my friends iPhone 3gs his volume control button fell off and he is still under the apple care plan does apple replace the phone for missing buttons? other than that the phone is in pretty good condition as far as i can tell...

If Apple determines the missing buttons are not due to abuse, it will be replaced if still under warranty.

Does Apple replace iPhones that are chipped?

I accidentally dropped my iPhone 4 on concrete, and the sides are chipped. But the screen isn't cracked. Does Apple replace/repair that, or?

They will fix it, but it will cost you. I would call and ask. That is not covered under warranty.

If your iphone is defective does Apple replace it with a new or refurb?

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