If your ipod shuffle won't respond read this it might help

Hi
I got this from the apple help line.
It fixed my ipod shuffle.
I hope it helps.
My ipod had music on it and was recognized by the computer and itunes, it just wouldn't play anything and the green light just stayed on.
I was using windows xp
If that sounds like yours read on.
1. Go to start menu
2.then go to ipod updater
3.open up ipod updater
4. you will get a pop up with pictures of ipods just click ok
5.plug in your ipod
6.the screen will then show what version of the ipod updater thing you have, the lady told me to make sure you have the latest version, you can get it for free on the apple website just go to http://www.apple.com/ipod/download/
7. If you have the latest version and everything just click restore.'
8. The help support person said sometimes you have to restore about 3 times
This resets the ipod, you will lose all your songs and stuff though if they are only on the ipod.
If you still need more help call the apple help line at 1-800-275-2273, I am not sure if you can call after your warranty time, but you can try it.
Bye

How to get the help? Click on the link in another of the posts above or, if you're in a wild and crazy mood, actually go to the iPod Shuffle Support Page and find the exact same thing all on your own!
(In short ... RTFM)

Similar Messages

ATTENTION!! If your ipod shuffle is having errors read this solution!!

Hi,
Hello Folks, I have experienced countless errors with my ipod shuffle, and for a while I thought about ditching it altogether. Finally I found the solution. And this solution ALWAYS works for me (Worked on three of my shuffles so far):
*Note - You MUST follow the steps in order!!
1. Disconnect the iPod from the computer.
2.Then go to "start> right click my computer>
manage> services and applications> services> click iPod service> click stop service."
3.Then connect the ipod and it should show up in my computer. Format it so all content is gone.
4.Next, go back to "start> right click my computer>manage> services and applications> services> click iPod service> click Start service."
5.This should have the service running again. Open iTunes and connect the shuffle.
6.When it says to automatically fill it (the window that pops up) dont unclick it,
7.proceed so the shuffle autofills. Before it stops, quickly go to the settings tab.
8.Then, scroll down to where it says "enable disk use".
9.select that and hit apply. Now, you manually eject the iPod and you can manage your music!
I had the same problem and several others as you and this eliminated the problem! I hope that helped. Can't take credit for this one. Someone else posted this a while back, but it works.

I have a brand new iPod shuffle, and I'm trying to connect it and download music from itunes. I've been getting the "iPod cannot be synced", "the required disk cannot be found", and "cannot be restored; an unknown error occured (1418)".
In reading Apple's solution to the 1418 error message, they tell you to "highlight all 10 lines of text that begins with regsvr32..." Where do I find such text to highlight? I can follow the rest of their instruction, but don't know where to find such .dll text lines. Please help.
My next step will be to try your solution of "stopping the iPod service". But, will I be lead through the steps on how to "format it so all content is gone" once it shows up in "my computer"?
Thank you for your help.

My iPod Shuffle won't update or restore.

My iPod Shuffle won't update or restore when I put my iPod in it says iPod Service Error or Can't Mount iPod. Can someone please help me?

The same thing happened to me, I called Apple (Is your Ipod still have the free 90 days free phone call?) they told me it was my battery. They said they think I should buy a new one. I did not. I didn't think it is really my battery. Are you connections clean? Have you tried different USB hubs? I've heard the USB's in the back tend to give off more power.
Hope this helps.
Windows XP

My ipod touch won't respond. Shortly after I downloaded IOS 8, it quite responding. How can I get my pictures recovered?

My ipod touch won't respond. Shortly after I downloaded IOS 8, it quite responding. All I get is the Apple sign. I connected to my computer and tried updating and was able to download the USB connection for the device but received an error when it tried to update the ipod. Is there any way to retrieve my pictures from the device before I try to recover? At this point my pictures are more valuable to me than restoring the device. How can I get my pictures recovered?
Now it looks like I have the Apple with an line under it on the screen, but still not responsive.

Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Brand new IPOD Shuffle won't charge battery!

What am I doing wrong???
I did download and install ITUNES, and added a bunch of songs that show in ITUNES,(that I put on the IPOD) and when I dock it, it blinks yellow, then goes to solid green. After I eject it, I try to turn it on, but, I get no light, and it won't play.
Any ideas?

I am having a similar problem with my iPod shuffle 2G. I read that the shuffle would not charge properly unless it was plugged into a high speed USB port (which I later discovered my computer does not have). I bought an A/C adapter in order to charge it from the wall (not from Apple). I charged it overnight until the light turned green. I disconnected the iPod and turned it on; the light stayed green for two seconds, then went off, and the iPod does not play.
I contacted Apple Support, and the only suggestion they could offer was that the A/C adapter I bought is not the correct one. I am now waiting for a second wall charger to arrive, to see if that in fact is the case. The iPod did in fact sync and load songs with no problem despite not having a high speed USB port. Anybody else experience this?

Ipod Shuffle won't turn on or charge and isn't recognized by the computer

My Ipod shuffle won't charge and isn't recognized by the computer , it turned orange than stopped and won't charge or turn on since. Does anybody has a solution please ?

I have exactly the same problem with both my ipod shuffles. That suggests to me that it is a problem with the ipods rather than my PC or computer software. I'm surprised that no Apple tech has suggested a solution yet.

My ipod shuffle won't charge after not being charged for a month... did the battery officially died?

my ipod shuffle won't charge after not being charged for a month... did the battery officially die?

maybe you can control the room temperature.... i try to charge iPod shuffle beside the mini fan, so heat from shuffle can blown away... or maybe, you can charge the iPod in Air Conditioned room....
i think this device have a mechanism to cut off the charging process if device temperature too hot. such a safety system so this ipod won't burn out when overcharging.
i hope it can help you...
and trust me IT WORKS....

Ipod shuffle won't play tracks in order

My ipod shuffle won't play tracks in order even when I have the shuffle button off. I have sync'd it on itunes to play in order but it just continues to shuffle all the tracks! Please help. Thanks

I found a post about this problem from November, it is apparently how the iPod Shuffle handles podcasts. It sorts them in REVERSE chronological order, and moves them to the top of the play list. It's unbelievable that Apple has let a problem like this persist for so long.
Here is the discussion I mentioned:
http://discussions.apple.com/thread.jspa?messageID=6259808&#6259808
It offers a way to partially fix the problem, but one that I find entirely unacceptable. The only lasting solution mentioned was to buy a different mp3 player, which I'll be doing as soon as I return my Shuffle and get my money back.
The sad thing is that in addition to Apple losing money on the sale of a Shuffle, they're also loosing money on songs I would be purchasing from iTunes (I got a $20 gift certificate for my b-day that I'm going to sell to buy other music that will play on a non-Apple mp3 player), and they might loose potential customers because I've been complaining about this to everybody I know!
-edit-
Correction, I found a discussion dealing with this from 2005!
http://forums.ilounge.com/showthread.php?threadid=107321
-end edit-
Message was edited by: TrevorJacobs

IPod Shuffle won't Power on

My son recieved an iPod shuffle from Santa for Christmas this year. When I put it on the docking station it will synch up and then turn green immediately. When it is removed from the charger it will not power on. I have tried everything on this site and other forums that I could find, including complete removal and reinstall of software, restoring and resetting of the device. Does anyone have any suggestions?

When I power it on I get nothing at all. No three blinks or continous. Music does not play, nothing happens at all. I purchased an apple wall charger for it as well and this didn't work either.
To be clear, when I plug it into the docking station it synchs up and then the green light stays on indicating it is charged. I remove it from the dock and turn it on and absolutely nothing happens.
My daughter also received one of these and it works fine.
My only thought was that maybe where I had them both plugged in to USB ports on the same computer that something happened to the one that is not working now. It hung maybe???

How do you put Audiobooks and Podcasts on your iPod Shuffle

Hi,
I was wondering how do you put Audiobooks and Podcasts on your iPod shuffle?
I would appreciate any help.
Sincerely,
lizabler

You might find this article useful: iPod shuffle: Playing audio books and podcasts

My iPod Shuffle won't read the name of playlists or songs

I got my first iPod shuffle 4GB... everything's working fine but just when I click and hold the centre button it won't tell me the names of the song... or when I try to change playlists it will tell me "playlist 1... playlist 2... playlist 3" instead of the names of the playlists. Though I can see the names in my iTune.
Can anyone help me...? Thanks a lot.. I was actually really looking forward to this name-reading function..
Cheers

Thank you so much - yes it will read the names of the songs and playlist now! Thanks a lot for your help, without your answer i probably won't be able to figure it out myself. Cheers!

Classic ipod doc won't respond or turn off

I have an older ipod classic 3rd gen with the doc and it will not respond and just stays on with the apple picture. I tried the two ways to reset it with no luck.I let the battery run out and when charged it is in the same condition. Any ideas?

Hi kerryinwa,
Welcome to the Apple Support Communities! I understand that you are experiencing issues with your iPod classic. It sounds like you have done some great troubleshooting so far. The following resource provides the entire set of troubleshooting steps if an iPod won’t turn on:
iPod won't turn on - Apple Support
http://support.apple.com/en-us/ts1383
If you still can't turn iPod on after performing these steps, it may need to be repaired. You can arrange for repair at the iPod Service Website.
- Matt M.

BIG PROBLEM! My Ipod Shuffle won't update!

I'm having trouble with my Ipod shuffle 2nd gen. Every time I try to update it, it won't update. And when I try to charge it, it will only charge when I'm not using Itunes. I really need my shuffle right now this month because I'm going on important trips and I don't mind listening to the same songs I already have on it but I really would like to have this problem fixed. I barerly got my shuffle 2 months ago, is there anyways I can return it for another one?! Please help!

I'm having trouble with my Ipod shuffle 2nd gen.
Every time I try to update it, it won't update. And
when I try to charge it, it will only charge when I'm
not using Itunes. I really need my shuffle right now
this month because I'm going on important trips and I
don't mind listening to the same songs I already have
on it but I really would like to have this problem
fixed. I barerly got my shuffle 2 months ago, is
there anyways I can return it for another one?!
Please help!
Several things:
1. Why does it matter if your shuffle charges only when not using iTunes? Is it because you think so, or does it have to do with blinking versus continuous orange LED. Shuffle charges either way...
2. YOu can get an external AC->USB Power Adapter (Apple sells one)

3 A's on ipod and won't respond.

I have had issues with my 60g with video for about 2 months now. First the sad ipod icon, error messages that it couldn't update the ipod, failure to copy to disk....I ran the virus scan today, restored the ipod, installed itunes and re-registered the ipod with the original cd. Worked fine for about an hour. Now I have 3 letters of A on the screen, and will not respond. When I try to restore it, it gives me an error that there was a problem trying to download the ipod to the ipod.

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Bottom of my ipod screen won't respond, so i reset factory settings as suggested, it didn't help and now i can't log in to itunes as my apple id password has numbers in it

few issues here. firstly, the bottom section of my ipod touch 4th gen won't respond. it'll let me slide to unlock but not tap anything, including to change between keyboards which brings me onto my second problem. i did a factory reset because a few people on here had suggested it, but now i can't log into my apple account because my password has numbers in. is there a way to bypass this requirement? or fix my ipod? i can't afford a replacement

jeez guys thanks for the help!

If your ipod shuffle won't respond read this it might help

Similar Messages

Maybe you are looking for