If your Lightroom 6 is crashing in the Slideshow module, check the SAMPLE RATE of your music track
After spending over 2 hours with an Adobe technician who had control over my Windows 7 machine, I've learned something that I don't think Adobe knows yet... I upgraded from LR 5.7 to LR 6 (not CC) and began having issues when I was working in the Slideshow module. When trying to add a music track, Lightroom would crash ("unexpectedly quit"). I couldn't for the life of me figure out why. I turned off the GPU since a fair amount of chatter on the forum related to that, but it didn't change anything.
So I finally waited patiently for the Adobe Chat line to finally get a tech to respond...and he was exceptionally detailed and methodical in his approach to diagnosing my issues. I could follow on my screen as he did a variety of things that indicated he understood what he was doing. Unfortunately he got to a point where he thought (as did I) that he had found the problem/solution...which he thought was related to the bit rate. He concluded that music with a Variable Bit Rate (VBR) as opposed to a Constant Bit Rate (CBR) was causing the problem. Also unfortunate was that this "discovery" was near the 2-1/2 hour mark and we did not apply the scientific method to property determine if we had narrowed down to cause/effect.
Based on my further analysis, he was close, but not right on. It isn't the BIT rate mode that is causing the crash, but rather the SAMPLE rate. Turns out that the vast majority of songs in my iTunes library have a sample rate of 44.100 kHz--and those work just fine. However, I have about 15 songs, mostly downloaded as free background music from the YouTube creation library, that have a sample rate of 48.000 kHz--every single one of those cause my LR6 to crash.
If you're having a problem with Lightroom crashing in the Slideshow module, check the SAMPLE RATE of your music track.
If you're on Windows, check out a free program called Audacity--it's fantastic. With Audacity the process of converting a 48.000 kHz to 44.100 kHz is as simply as opening, changing the sample rate, and then exporting again, as an MP3.
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This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
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If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
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Running Lightroom 6 on Windows machine (after having upgraded from LR5... While attempting to add or change music in the Slideshow module, LR unexpectedly quits. After several attempts at this, LR6 won't even launch properly...shows the splash screen but that's it. The program is buggy...need an update/revision quickly!!
If you're on Windows, check out a free program called Audacity--it's fantastic. With Audacity the process of converting a 48.000 kHz to 44.100 kHz is as simply as opening, changing the sample rate, and then exporting again, as an MP3.
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Step 1
This diagnostic procedure will query the log for messages that may indicate a system issue. It changes nothing, and therefore will not, in itself, solve your problem.
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Triple-click anywhere in the line below on this page to select it:
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Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
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