IForgot not sending an email for password reset

I need to reset a password for my other AppleID.  I don't know what's wrong.  iForgot isn't sending an email and the authentication process isn't recognizing me.  What's next?

Same thing happened to me two days ago- turns my id was hacked and one number added to it.  Had to call apple support for help- they fixed it free but I have a fairly new phone (3 mos).
Problem is now I can log on everywhere but when trying to update apps, get a msg "this id is diasabled"
My suggestion is to call apple support to get your id back and separated from it's "new Owner"
Hoping for help with the new problem stated above....

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