IGMP Problems - various - Help & Advice please!!!

I have BT infinity. In August when sports deals were announced I decided to get a vision box, never previously had one. From the start i experienced various problems, sports and multicast channels intermittently working. Only getting every other channel, losing channel after 4 and a quarter minutes, and the info bar randomly flashing up frequently.
We have had this fault outstanding with BT since then. During this time we have had a new vision box (with 512 of ram instead of 256), our Home Hub 3B (known ethernet problems) was swopped by BT for a Home hub 3A. The vision box to the hub is hardwired (ethernet cable also changed).
We have spoken at length to various BT technical support members, all giving us different opinions and advice. One spoke to us last week and advised us to remove all other wired PC's from the hub and reset the hub yet again. (previously we had 2 Pc's wired to the hub).
Since we removed the PC's the vision has been working well, better than we have ever had it. We decided to connect one of the PC's back to the hub a few days ago and the problem has returned. We reset the hub and disconnected the PC and the vision was alright again. Today we have connected a different PC and the problems are back.
The last technical person said it was IGMP (internet group management protocol) which was probably causing the problem. we are wondering if this is caused by the vision box (would a youview box instead help?) or changing the hub (would a hub 4 or  5 help).
Has anyone got any experience or advice please. This has been a real headache. Its been a long slog being passed around from person to person and have to repeat everything over and over and be told to reboot things we have done many times before.
Thanks in advance. M

This sounds similar http://community.bt.com/t5/BT-Vision/Multicast-VMC011-after-4-min-16-sec/m-p/1083966#M55445
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

  • While downloading the free trial for Final Cut Pro X my internet has dropped out many times. It does however seem to continue ok each time it reconnects. Will this affect the software when it finishes? Is this a problem? Any advice please?

    While downloading the free trial for Final Cut Pro X my internet has dropped out many times. It does however seem to continue ok each time it reconnects. Will this affect the software when it finishes? Is this a problem? Any advice please?

    This has happened to me with a few downloads without any upsets.
    You should be OK.
    As I recall the download is around 1.2 gig so it takes a bit of time and effort to get it to your system.
    Al

  • When I install lion in 21 July. I can download YouTube vdo until yesterday. Now I can't. Anybody have same problem. Help me please..621

    When I install lion in July 21. I can download YouTube vdo until yesterday. Now I can't. Anybody have same problem. Help me please..621

    Please use the AppleCare Contact Info link to get the correct phone number in France in Canada. There should be no problems communicating in French using the Canadian phone number. If there is advise them you prefer to speak to someone that can speak French fluently.

  • When I went to open photoshop gave error 16. How do I solve this problem? Help me, please.

    Not only is photoshop, are all that is installed in my computer. I need the programs for college studies, for I Design. Help me please.

    Amanda, as Gene has suggested, the initial error 16 indicates a Permissions problem.  Check this page for details
    http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html
    But it would help to know exactly what version of Windows your are using, as well as what version of Photoshop.

  • Hi my iphone 4 is disabled how can solve this problem? help me please

    hi my iphone 4 is disabled how can solve this problem? help me please

    What do you mean by "disabled"? Disabled by entering the wrong passcode? If so, you'll have to force the phone into recovery mode & restore it to get it working again & remove the passcode:
    Turn your phone off, then force it into recovery mode & restore it:
    Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.

  • I can't open any of apps that already in my macbook pro such as App Store,iMovie,calendar and lot more . How do I solve this problems? help me please..

    When I click some of the apps that already in my Macbook Pro since the first time I bought this , it show up at the docks but in the next seconds it disappear and the apps won't opened . the apps that can't be opened are App Store , iMovie , PhotoBooth , Calendar , iBooks and lot more . I just use my macbook for just a week and I'm still new on macbook . help me please to solve this

    Please what, if any, error messages are displayed after the apps quit.

  • IPod nano problem..help me please..

    Hi all!..
    I have one iPod Nano, my brother of 7 years created a password, and now I do not know which is.
    I do not have more the computer where I connected iPod for the first time, it broke.What I make?
    Help me, please,I am despaired.=\
    I hope you help me.
      Windows XP  

    If you no longer have your original PC and you can't get it unlocked you'll need to restore it. Just be aware that restoring will erase the hard drive, reload the software and put it back to default settings, so if you have songs on your iPod that aren't on iTunes you will lose them if you have no back up. Once the restore is complete follow the on screen instructions and it should connect to iTunes and give you a prompt to automatically update your library onto the fresh installation:
    Restoring iPod to Factory Settings with iTunes 7
    iPod: How to use the Screen Lock

  • Firewire iPod COnnection Recongization Problems!  Help! Please!

    I connect my iPod using my firewire but my PC doesnt seem to recongize my iPod. My iPod wont appear in "My computer"
    I tried using a USB 2.0 and it did recongize my iPod then, but the problem is my computer doesnt have USB 2.0, its 1.0.
    Help please. i want to use my iPod I got for Christmas!

    - See:
    iPod touch: Hardware troubleshooting
    - Try another cable
    - Try another charging source
    - Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, cracked or broken plastic.
    - Make an appointment at the Genus Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • How do you restore your iPod?/other problems! HELP ASAP PLEASE!!

    Okay, i've had my iPod for awhile, and this is the first problem i've ever had!
    When i plug in my iPod into iTunes, a pop-up comes up and says :
    "iTunes cannot read the contents of the iPod 'Kelsey's IP."' Use the iPod UPDATER to restore the iPod to Factory settings"
    I have NO idea what that means, i tried to reset it, but nothing happened? I went to preferences, and it doesnt even recognize that my Nano is plugged into the computer anymore! This happened after i plugged my Nano in, took it out of the connector, and then plugged it in again, and it didn't recognize it! PLEASE HELP ME! I don't know how to fix this & Don't know what i need to do to fix this!
    THANK YOU
    -Kelsey
    Nano   Windows XP  

    Start -> All programs -> iPod -> iPod Updater.
    Run it, plug in th eiPod and select Restore.

  • Installing OSX Lion on OSX Mountain Lion Partitioned drive-Help/Advice please

    I have my late 2009 27" iMac running OSX 10.8.5 Mountain Lion but need to install OSX Lion on a separate partition and would appreciate help / procedure advice as to how to do this safely.
    I need to do this because I have found that running FCP7 Studio under 10.8.5 there's some missing or odd keyboard and Timeline functions that were not there under Lion and FCP7 is a valuable tool for me that I don't want compremised. I'd like to be able to run FCP7 / Lion in a separate partition on the iMac.
    I have partitioned the HD and there's about 700gigs of clean space on the second partition. I also have downloaded from my account on the App Store a copy of Install Mac OS Lion to my Applications folder and I also have a copy of it on a USB Thumbdrive.
    So, what do I do now to safely install the second OS without messing up everything else that's on the machine in the prime partition?
    Thanks!

    Ok….I managed to work it out…..Installed Lion on the second partition, working fine now.
    PM

  • MSI GX660 RAM Problem! Help me please.

    Hello dear members!
    I'm from Bulgaria (sorry for my English)
    I have MSI GX660 from 4 days. Intel i5 480M and 4GB RAM 2x2GB DDR3 1333Mhz.
    I see 3 problems in this notebook.
    1.I see RAM memory is 2x2 GB DDR3 1333Mhz
    Procesor support 1066 Mhz no 1333!
    In Windows Experince index i have Procesor 6.9 and RAM - 5.9. No synchronization with Ram and Processor!
    This is great problem i think.
    2.In SYSTEM i see installed memory RAM 3.92 GB. Where is other RAM?
     This is Windows 7 64 bit and must be see all 4GB RAM but here not.
    3.LED Diods on touchpad not working.
    I hope you will help me with your answer about this problms.
    I waiting your answer and thank you so much!

    Quote
    1.I see RAM memory is 2x2 GB DDR3 1333Mhz
    Procesor support 1066 Mhz no 1333!
    this is not a problem they will just run at 1066, it makes no sense to buy/fit 1066 when it is the same price as 1333
    Quote
    In Windows Experince index i have Procesor 6.9 and RAM - 5.9. No synchronization with Ram and Processor!
    WEI is pretty useless, the two ratings you refer to are supposed to be seperate.
    Quote
    3.LED Diods on touchpad not working.
    I believe these only come on when you disable the touchpad, try it.

  • Need some help/advice please

    Hi,
    I am trying to fix a friends computer. She has a MS-6385 m/b but the keyboard does not work. When trying to boot to ME. you just hear clicks when pressing a key.
    If I boot from a W98 disk, I get a beep on each keypress. The CPU seems fine as it will load the W98 boot disk OS.
    I was going to try a PS2 to USB converter, but the manual implies that the USB keyboard is disabled by default and I cannot get into the the BIOS to change it.
    So I am asking for any advice as to how and try to fix this, or should I just bin the m/b and try and get another socket 423 m/b with rambus slots.
    TIA

    Using my keyboard though a KVM switch, which works fine on my network, so its not the kbd. I reckon the ps2 connection has gone belly up, so I'm stuffed for a fix.
    Looks like I will need to get another board, I have found a 6339 board, which I might use or get the Asus P4t board.

  • Need to switch my @me to iCloud but have a cluster. Need help/advice please

    Hello all, I want to switch over to icloud but have a real apple id cluster on my hands. LOL I have one that was used many years ago before i owned any apple products to create an itunes account. I can sacrafice this one. I have one for my iphone and ipad and i have another for my @me account i set up last year. I do not want to lose the @me one i setup. How do i go about setting up the icloud account? Do i use the @me account to transfer and then am i able to pull the other stuff from the other apple id account that controls my iphone/ipad/mac ????? I wish apple would just let you merge accounts. Heck, i would pay for it !!! LOL Thanks for any help you guys are able to give me. Im sitting here just not knowing where to start.........Terry

    You can't merge Apple IDs. If you want to keep your current @me.com email address, your only option is to move that account to iCloud and continue using that one for all Apple services in the future.
    For iTunes / AppStore purchases made in the past using an old Apple ID you'll just have to continue logging into that account to update the apps whenever necessary. You can't move purchases from one account to another.

  • Galaxy SIII keyboard problems? help, advice?

    I've had my phone for a month and two days and the keyboard is causing me issues.  It is only whenever the phone is sitting upright, the L, backspace and return don't work the right way. I try to hit the backspace but instead it presses the L button or occasionally the return, no matter what I do.  It's frustrating. I've restarted it. and, I thought maybe it was because of the case so I took the case off and it still is doing it.
    Does anybody else's do it? Am I going to have to get a replacement?

    Are you using the stock Samsung keyboard?
    Are you running the latest update? (Check your updates under Settings/About Phone/Software Update/Check New)
    Sounds like a calibration issue.
    I'd have a Verizon Rep look at the phone. They (or you) can enable a Developer Mode option to visually show on the screen where it thinks it is being touched. If it's showing a location offset from your finger, it may can be re-calibrated, or may need to be replaced.

  • X48 problem, need help/advice

    Ok so my system does that cold boot thing where you turn off the computer and it will power on, power off, power on. i also notice that occasionally it continues this little trend and then either boots up at a ridiculous 166FSB or 200FSB or at the appropriate 400fsb. any idea on whats causing that? any bios fixes for things like this? system specs are as below/
    Intel Q9300 2.5ghz stock 333fsbx7.5 at 1.5v // OC @ 3ghz 400fsbx7.5 at 1.2125V
    MSI x48 (MS-7353 3.0 rev 01, bios V7.2 (downloaded from the live update.)
    4 x Corsair 1gb DDR3 1333 @ DDR3 1066 7-7-7-20 1.5v (after 4pm today will have 2x2gb g.skill DDR3 1600mhz at 7-7-7-18 at 1.9v)
    2 x HIS Ati HD4870 @ 790/1100mhz
    2x Seagate 500gb SATA in raid 0
    Creative X-Fi Xtreme gamer fatal1ty edition
    Microsoft windows Vista 32bit
    Zalman 850w

    alright besides that issue which is now resolved (havent seen it in a while).
    i installed some new DDR3 today. its g.skill DDR3 1600mhz 7-7-7-18 at 1.9V 2x2gb PI edition
    and my lovely msi x48c cannot seem to detect the correct XMP profille, and related timings. with eist desabled and spread spec disabled and then cpu voltage manually set to 1.2125V with xmp enabled and set to auto or advanced where it alters the fsb to 400mhz as is should be, then tries to load into memtest 1600mhz at 7-6-6-15 and errors it up.
    but everest can....   so its clearly a case of msi bios V7.2 fails at life?
    what can solve this issue? any ideas? well i could TRY to set the cofig by spd to disabled and enter the values in, but it just doesnt have enough values to set, and when it does boot it is very unstable with lots of errors in memtest.
    i want to buy a bios or a mainboard that can detect the correct settings to be honest.
    I made your image clickable
    -Frankenputer

Maybe you are looking for