II bought an album and it downloaded on my Iphone but in itunes on my computer, only the digital booklet downloaded. If I go to the I tunes store it shows as purchased and therefore I can't download it again. Please help
II bought an album and it downloaded on my Iphone but in itunes on my computer, only the digital booklet downloaded. If I go to the I tunes store it shows as purchased and therefore I can't download it again. Please help
Hi cruzansingerboi,
Welcome to Apple Support Communities.
It sounds like you've downloaded tracks on your iPhone and you want to download those same tracks on your PC. The article linked below will walk you through downloading previously purchased tracks on another device.
Download past purchases
http://support.apple.com/kb/HT2519
You can also transfer the purchased content from your iOS device to your computer, as shown here:
iTunes Store: Transfer purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/HT1848
And, you may be interested in enabling Automatic Downloads of purchased content on your devices.
iTunes Store: How to enable Automatic Downloads
http://support.apple.com/kb/HT4539
I hope this helps.
-Jason
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Hello, Edgarflo.
Thank you for visiting Apple Support Communities.
Here is some helpful information regarding preorder albums in iTunes. I would recommend checking to see if you can download the single directly from the preorder album as some artists release a single that is separate from the album and will be a different purchase.
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Can't download the digital booklet of a purchased album.
Hello, guys. I purchased an album on a divice(my iPhone), but when I opened my computer, itunes didn't download the digital booklet automatically. And the digital booklet can't be downloaded at the 'purchased' option. I really need the digital booklet, what should i do? Thanks for your help.
I tried a few things. Not sure which one made it work. These are from an HP standpoint.
One attempt was going to the Edit toolbar/Preferences/Store button and click Always check for downloads and click the Books box.
The second was by going to View/Show Sidebar. Then under Store, doing a left click on the "Purchased" and select "Check for available downloads."
Hope that helps. -
i downloaded the speak now album and i change computers. how do i get back the digital booklet?
Is it available for redownload? See:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Copy it from your old computer. -
I downloaded an album and didn't get the digital booklet. How can I get it?
I downloaded the album "The Night the Sun Came Up" on my ipod touch 3rd gen. and never got the digital booklet. Any ideas how to get it?
Contact the iTunes store support people at expresslane.apple.com (it will be via email), provide them with the date of purchase, the transaction # (from your purchase history), and they will likely regrant the download. You could also try accessing the purchases tab on your device, and try the download again.
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I downloaded music onto my iPhone 4S from from the iTunes Store that I previously purchased, and now I can't delete them from my phone.
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You tried to remove the music from iTunes on your Mac how?
Do you have Sync Music selected under the Music tab for your iPhone sync preferences with iTunes on your computer? -
every time i try to type in my credit card info to pay for an application, this "Apple Support: Tips for Protecting Your Info" internet page comes up and I cannot purchase anything. I can just download the free ones. This is really annoying! How do I stop this?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
How can I get the digital booklet included with the albums I am purchasing from iTunes directly on my iPad? My MacBook died about 6 months ago, so now I just have an iPhone and iPad. I would like to be able to see the Digital Booklet in my iPad when I download the album. I do not have any other computer to download the booklet to and sync to my iPad.
Apparently, you have to download the booklet to iTunes on a computer first, fiddle with the file type, then sync it as a book to your iPad. See http://support.apple.com/kb/HT4194 for details.
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Hello Bdev15,
I would be concerned too if the songs I purchased from iTunes were not downloading to my iPhone. You have taken some great troubleshooting steps already, and thank you for providing the details of the steps you too. I have a few additional suggestions to get it downloaded to your iPhone.
First, I recommend checking to see if the download was interrupted:
If your download was interrupted using your iPhone, iPad, or iPod touch
From the Home screen, tap the iTunes app.
For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password if prompted.
Tap the blue download arrow to resume.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
If the songs still do not download, next I recommend downloading the songs when connected to another network. For example, if you are using the cellular network, you could switch to Wi-Fi, or you could try an alternate Wi-Fi network. Follow the steps in the section titled "iPhone, iPad, or iPod touch > Music" in the article below to download the songs:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you are still not able to download the songs, you can report an issue with these purchases using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Best,
Sheila M. -
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I had the similar problem last night and found a solution (although it takes more than a few clicks). Highlight all the album tracks in itunes on the pc and right click "get info". Check the artwork box in this window. I found that the now playing art was showing up in the itunes window, but on songs that were missing artwork showed nothing in the get info box. When I replaced the artwork by using the artwork command, or manually adding it into the "get info" window. It was annoying but my iphone updated every album.
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Somebody help me please.Was it purchased by that account, and is it still available in the store ? If it's been withdrawn from the store then you won't be able to re-download it
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Which country are you in, Indonesia or Australia ? You have to be in a country to use its store, and you can't use a credit card issued by a bank in a different country i.e. if you are in Indonesia then you can only use the Indonesian store and only use a credit card issued by an Indonesian bank.
For the message to contact iTunes Support, if you haven't already done so then you will need to do as the message says (these are user-to-user forums) :
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