IIS 500 errors after installing webElements

Our servers are therapeutically rebooted each Sunday afternoon. Last week we installed and enabled webElements, including making changes to the server's config files for TomCat to support pass-through HTML. The TomCat server was restarted after those changes, but the server was not rebooted, and we were able to use the webElements functionality until the weekend. Since Sunday's server reboot, we are not able to run any reports on that server via the openDocument command, webElements or not, without getting an IIS 500 error screen just after the InfoView logon splash screen is shown. We are also unable to log into the CMC using anything but Enterprise authentication.
Curiously, we can run reports using the View option in the CMC, and we can run reports that incorporate WebElements from our desktop Crystal Reports installs. Only the ability to use OpenDocument URLs appears to be affected.
Is there anything on the re-configuration of the IIS/TomCat config files for WebElements that can cause IIS 500 error messages after a server reboot?
Thanks,
Brad Broyles, Raleigh, NC

OK, now I'm running with only pass-thru HTML enabled for Java and WEPlatform configured for Java:
- IIS 500 error has gone away
- I can HTML Preview WebElements reports in Crystal Reports on my desktop OK
- I can view WebElements reports in CMC OK
- HMTL passed as strings when opening WebElements reports with the OpenDocument aspx URL (makes sense, since pass-thru HTML is not enabled for IIS)
- We aren't configured to use the JSP through TomCat version of OpenDocument; we're a chiefly Microsoft shop, so our focus so far has been on the IIS/aspx version of OpenDocument
And now I've reconfigured everything to use only pass-thru HTML for .NET/IIS and WEPlatform configured for .NET/IIS:
- IIS 500 error is back
- I cannot HTML Preview WebElements reports in Crystal Reports on my desktop
- HTML displays as strings in CMC
- IIS 500 error prevents viewing WebElements reports via the OpenDocument aspx URL (just like viewing any other reports, so it is consistent)
So I'm at a loss as to where to go next. It does appear that having the .NET/IIS configuration causes the IIS 500 error, but I need it in there to have any hope of using the aspx flavor of OpenDocument (which I could have sworn I saw work at least once last week). Is there any possibility that there could be errors in the user guide's example code for configuring pass-thru HTML for IIS? If not, where can we go next in order to figure out how to have this working?
Thanks in advance,
Brad Broyles
Raleigh, NC

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Hi Helios,
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Paul Bergson
MVP - Directory Services
MCITP: Enterprise Administrator
MCTS, MCT, MCSE, MCSA, Security+, BS CSci
2008, Vista, 2003, 2000 (Early Achiever), NT4
http://www.pbbergs.com Twitter @pbbergs
http://blogs.dirteam.com/blogs/paulbergson
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*Moved to Android development*
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Attachments:
step7-CRT error.jpg ‏31 KB
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Hello,
I am afraid that I could not get any error message form that list you shared, is there any other message about that error?
To narrow down this issue, I would recommend you check the following suggestions.
1. Rebuild your project and debut it to see whether it could work.
2. If #1 works fine, then publish it and install that application to check whether there is any issue while installing.
3. If #2 works too, then you could share the screenshot and the detailed error message with us.
Regards,
Carl
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javax.servlet.ServletException: java.lang.NullPointerException coldfusion.bootstrap.ClassloaderHelper.initServletClass(ClassloaderHelper.java:129) coldfusion.bootstrap.BootstrapServlet.init(BootstrapServlet.java:59) org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472) org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98) org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:928) org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:414) org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:203) org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:539) org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:298) java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) java.lang.Thread.run(Thread.java:722)
root cause
java.lang.NullPointerException coldfusion.CfmServlet.init(CfmServlet.java:82) coldfusion.bootstrap.ClassloaderHelper.initServletClass(ClassloaderHelper.java:121) coldfusion.bootstrap.BootstrapServlet.init(BootstrapServlet.java:59) org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472) org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98) org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:928) org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:414) org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:203) org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:539) org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:298) java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) java.lang.Thread.run(Thread.java:722)
note The full stack trace of the root cause is available in the Apache Tomcat/7.0.23 logs.

Anit,
The following is from the workers.properties:
worker.list=cfusion
worker.cfusion.type=ajp13
worker.cfusion.host=xxx.xxx.xxx.xx (My work does not allow me to reveal IP address.)
worker.cfusion.port=8012
worker.cfusion.max_reuse_connections=250
worker.cfusion.connection_pool_size=500
worker.cfusion.connection_pool_timeout=60
As for the exception log, it's showing the following:
"Error","pool-2-thread-1","06/02/14","13:00:00",,"Unable to initialise Monitoring service: java.lang.NoClassDefFoundError: Could not initialize class coldfusion.featurerouter.FeatureRouter"
java.lang.NoClassDefFoundError: Could not initialize class coldfusion.featurerouter.FeatureRouter
    at coldfusion.server.CFService.setupMonitoringService(CFService.java:464)
    at coldfusion.server.CFService.start(CFService.java:671)
    at coldfusion.server.j2ee.CFStartUpServlet.startCFService(CFStartUpServlet.java:110)
    at coldfusion.server.j2ee.CFStartUpServlet.init(CFStartUpServlet.java:86)
    at javax.servlet.GenericServlet.init(GenericServlet.java:160)
    at coldfusion.bootstrap.ClassloaderHelper.initServletClass(ClassloaderHelper.java:121)
    at coldfusion.bootstrap.BootstrapServlet.init(BootstrapServlet.java:59)
    at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1266)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1185)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1080)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:5001)
    at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5278)
    at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
    at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1525)
    at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1515)
    at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
    at java.util.concurrent.FutureTask.run(FutureTask.java:166)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
    at java.lang.Thread.run(Thread.java:722)
"Warning","Thread-10","06/02/14","13:00:00",,"Graphing service is unavailable"
java.lang.NullPointerException
    at coldfusion.graph.GraphingServiceImpl.setUpWatermark(GraphingServiceImpl.java:220)
    at coldfusion.graph.GraphingServiceImpl._initializeGraphingEngine(GraphingServiceImpl.java:1 44)
    at coldfusion.graph.GraphingServiceImpl.access$300(GraphingServiceImpl.java:40)
    at coldfusion.graph.GraphingServiceImpl$2.run(GraphingServiceImpl.java:125)
"Error","Thread-12","06/02/14","13:00:01",,"The Runtime service is not available. This exception is usually caused by service startup failure. Check your server configuration."
coldfusion.server.ServiceFactory$ServiceNotAvailableException: The Runtime service is not available.
    at coldfusion.server.ServiceFactory.getRuntimeService(ServiceFactory.java:117)
    at coldfusion.document.DocumentServiceImpl.initializeDocumentService(DocumentServiceImpl.jav a:219)
    at coldfusion.document.DocumentServiceImpl.access$000(DocumentServiceImpl.java:52)
    at coldfusion.document.DocumentServiceImpl$1.run(DocumentServiceImpl.java:180)
--Chung

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