Illegal use of my broadband

On the 11th August rang BT as I had an email on the 9th August saying I had used over 7GB of a monthly maximum of 10GB
Fault was raised, they agreed that it was unlikely we could use that amount in a week. Tech support advised and helped me change the password - I then went on to try and speak to someone about resetting my usage - as it was obvious to all I talked to that someone had been able to access my BT Hub without permission. Went round in circles, different departments, after an hour or so I gave up.
I have rang again today and after 1hour and 15 mins it was still not resolved - the last person I spoke to in tech support said they would put me through to billiing - I said no as that it is where I started and they only wanted to increase my monthly allowance - which would just cost me more........ which is what I am trying to avoid this month. Tech support said in the last week we had used only 1GB - again I said it would be physically impossible for us to use 7GB the first week. I was told I must have given the access code to someone else to use.  I said that I had not - someone has accessed my BT hub without my permission. I also said that I should have queried last months usage of around 7GB as we only averaged about 2GB a month with eclipse.This is only the second month with BT and it looks like I am probably going to go over the 10GB, which will count as my first over usage through no fault of my own.  Can anyone reset at BT reset my usage before I go over my monthly usage. Thank you.  Jacky 

DS wrote:
Andy_N wrote:
DS wrote:
pottyperson wrote:
 I doubt that other contributors will be able to offer a solution
Well, as I mentioned before, if it's a HH2 and the rear of it is in view of the public, then every Thomas, Richard and Harry will be able to see the wireless key and make full use of the Internet.
Hi.
Although possible, that's not entirely true. If the user has altered the wireless key, then viewing the back of the hub will not help
But how many out there in BT land actually do change it?
BT only prompt the user to change the default admin password if and when they first access the hub.
At least BT thought about the label design on the HH3, keeping it hidden until needed.
I reckon hardly anyone would change the wireless key to be honest , but I wonder how many leave them in a window ...
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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    Post moved http://community.bt.com/t5/Other-BB-Queries/Illegal-use-of-my-broadband/td-p/606892
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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    DS wrote:
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    Well, as I mentioned before, if it's a HH2 and the rear of it is in view of the public, then every Thomas, Richard and Harry will be able to see the wireless key and make full use of the Internet.
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    At least BT thought about the label design on the HH3, keeping it hidden until needed.
    I reckon hardly anyone would change the wireless key to be honest , but I wonder how many leave them in a window ...
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