Illustrator 10 printing issue

I have a client thatinstalled Illustrator 10 a while back with no problems. Then she installed CS2 with still no problems. I installed CS3 at her request and it seemed fine at first. She now says that when she boots up and just uses Illustrator 10 and tries to print it works. Only after she opens CS3 and tries to go back and print out of Illustrator 10 she get an error saying that it cannot print. CS3 prints fine all the time. Illustrator 10 won't print until she reboots and does not open CS3. I've uninstalled CS2. It just seems like CS3 is taking over the print capability and wont relinquish it even after closing the program. She says she's got to have both. Do these two not play together well? Anybody ever seen this and know how to fix it? Thanks in advance.

Try move the adobe settings folder and or remove the default printer fro the printer list and the add it back. Remove it from the printer list and uninstall the deriver and reinstall. But first check for the latest version of the driver but save the older version just in case.

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dec9 wrote:
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Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
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Laurent Grandgaignage
Sysadmin Gemeentebestuur Stabroek, Belgium

Hi
Thank you for using
Microsoft Office for IT Professionals Forums.
From your description, we can follow these steps to test this issue
Step 1: Repair Office 2010
1.
Click
Start, and then click Control Panel.
2.
Click
Programs and Features.
3.
Click the
Office 2010 program that you want to repair, and then click
Change.
4.
Click
Repair, and then click Continue. You might need to restart your computer after the repair is complete.
Step 2:
Rename the global template (Normal.dotm)Follow the steps for the operating system that you are using:
Windows Vista and Windows 7
a)
Exit Word 2010
b)
Click
Start.
c)
In the
Start Search box, type the following text, and then press
ENTER:
1.
%userprofile%\appdata\roaming\microsoft\templates
d)
Right-click
Normal.dotm, and then click Rename.
e)
Type
Oldword.old, and then press ENTER.
Microsoft Windows XP
a)
Exit Word 2010
b)
Click
Start, and then click Run.
c)
In the
Open box, type the following text, and then press ENTER:
%userprofile%\Application Data\Microsoft\Templates
d)
Right-click
Normal.dotm, and then click Rename.
e)
Type
Oldword.old, and then press ENTER.
f)
Close Windows Explorer.
How to troubleshoot print failures in Word 2010, Word 2007, and Word 2003
http://support.microsoft.com/kb/826845
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
I can do for you, please feel free to let me know.
Hope that helps.
Sincerely
William Zhou CHNPlease remember to mark the replies as answers if they help and unmark them if they provide no help.

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