Illustrator 2014 CC crashes (while dragging with selection tool)

What could be wrong?
Adobe Illustrator CC 2014.1.1
Mac OSX 10.10.1
Font Explorer X Pro 3.5.4 (plugin not installed for Illustrator CC)
I don't have any 3rd party plugins as far as I can tell
I've tried restarting the app, restarting the computer, clearing preferences, closing the laptop lid, closing other apps, removing plugins, etc. Restarting the computer actually worked for a few minutes, but then it started crashing again.
To reproduce:
1. Create a new file or open existing.
2. Create a square.
3. Drag with the selection tool.
4. App crashes.
I've seen many other threads with the same problem, but none of them were solved.
Here is my crash log: https://cldup.com/ng5G7dhTF0.txt

Dave,
The issue may very well be caused by the Chrome Pushbullet extension, see this post #3 by Matt with the solution:
https://forums.adobe.com/message/6984777#6984777

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Adobe Illustrator CS keeps crashing while starting up

Since two weeks ago, Adobe Illustrator CS keeps crashing while starting up due to "Exception: EXCBADACCESS (0x0001)".
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Here is a copy of the error message.
Date/Time: 2007-06-18 09:27:16.706 -0700
OS Version: 10.4.9 (Build 8P135)
Report Version: 4
Command: Illustrator CS
Path: /Applications/Adobe Illustrator CS/Illustrator CS.app/Contents/MacOSClassic/Illustrator CS
Parent: WindowServer [71]
Version: 11.0 (11.0)
PID: 836
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 MSLAllCarbon.Shlb 0x007a8a88 strlen + 8
1 Photoshop Adapter 0x08e5b3a8 StringReplace__FPclsPCc + 472
2 Photoshop Adapter 0x08e5b168 GetAIParamNameString__FRC7CStr255 + 104
3 Photoshop Adapter 0x08e5a048 RegisterPluginParameters__FP7CPluginP15ActionParamType + 456
4 Photoshop Adapter 0x08e59d80 RegisterPluginActionsWithAI__FP7CPluginP14CPluginHandler + 128
5 Photoshop Adapter 0x08e51660 DoAddPlugin__14CPluginHandlerFP7CPlugin + 128
6 Photoshop Adapter 0x08e73f78 DoStartup__7CPluginFP18SPInterfaceMessage + 184
7 Photoshop Adapter 0x08e73d28 Dispatch__7CPluginFPcPcPv + 120
8 Photoshop Adapter 0x08e50ee0 DoAdaptersMessage__17CPhotoshopAdapterFPcP17SPAdaptersMessage + 480
9 Photoshop Adapter 0x08e263a0 DoMain__15CSweetPeaPluginFPcPcPv + 128
10 Photoshop Adapter 0x08e2627c main + 44
11 Illustrator 0x02161010 spEdgeCallPlugin__FP8SPAccessPCcPCcPvPl + 160
12 Illustrator 0x02160ea0 SPCallPlugin + 96
13 Illustrator 0x0215f918 SPSendMessage + 680
14 Illustrator 0x02160f28 SPCallPlugin + 232
15 Illustrator 0x0215f918 SPSendMessage + 680
16 Illustrator 0x0215f534 startupSweetPeaPlugin__FP8SPPlugin + 116
17 Illustrator 0x02982b30 spStartupPlugins + 1072
18 Illustrator 0x029826b4 SPStartupPlugins + 52
19 Illustrator 0x02982298 PluginsLoad__9PluginMgrFv + 88
20 Illustrator 0x02900bc4 Update__9PluginMgrFRC11CAINotifier + 628
21 Illustrator 0x0203f938 Dispatch__15CAINotificationCFR11CAIObserverR14CAIAspectEntry + 56
22 Illustrator 0x02036bb8 NotifyObserver__52CAIAspectType<15CAINotification,17CAIAspectObserver>FPvRQ213C AIAspectBase12ObserverDataPCv + 72
23 Illustrator 0x0203786c Notify__17MultiObserverImplFR13CAIAspectBasePCvUs + 108
24 Illustrator 0x02037320 Notify__13CAIAspectBaseFPCv + 144
25 Illustrator 0x02037210 Notify__52CAIAspectType<15CAINotification,17CAIAspectObserver>FRC15CAINotificat ion + 16
26 Illustrator 0x02aac764 Update__11CAIMenuListFRC11CAINotifier + 244
27 Illustrator 0x0203f938 Dispatch__15CAINotificationCFR11CAIObserverR14CAIAspectEntry + 56
28 Illustrator 0x02036bb8 NotifyObserver__52CAIAspectType<15CAINotification,17CAIAspectObserver>FPvRQ213C AIAspectBase12ObserverDataPCv + 72
29 Illustrator 0x0203786c Notify__17MultiObserverImplFR13CAIAspectBasePCvUs + 108
30 Illustrator 0x02037320 Notify__13CAIAspectBaseFPCv + 144
31 Illustrator 0x02037210 Notify__52CAIAspectType<15CAINotification,17CAIAspectObserver>FRC15CAINotificat ion + 16
32 Illustrator 0x0203fc40 RunApp__14CAIApplicationFv + 96
33 Illustrator 0x02030eec main + 76
Thread 1:
0 libSystem.B.dylib 0x900553a8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x90071be8 pthreadcond_timedwait_relativenp + 556
2 ...ple.CoreServices.CarbonCore 0x90bf7434 TSWaitOnSemaphoreCommon + 176
3 ...ple.CoreServices.CarbonCore 0x90bff3d0 TimerThread + 60
4 libSystem.B.dylib 0x9002be08 pthreadbody + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000007a8a88 srr1: 0x000000000000f030 vrsave: 0x0000000000000000
cr: 0x24004482 xer: 0x0000000020000004 lr: 0x0000000008e5b3a8 ctr: 0x00000000007a8a80
r0: 0x00000000007a8a80 r1: 0x00000000bfffe3b0 r2: 0x00000000017f5000 r3: 0x00000000ffffffff
r4: 0x00000000ffffffff r5: 0x000000000be2408c r6: 0x000000000000000a r7: 0x000000000000005e
r8: 0x00000000bfffe598 r9: 0x000000000032e470 r10: 0x00000000bfffe409 r11: 0x0000000000000001
r12: 0x00000000017f6454 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000
r20: 0x0000000000000000 r21: 0x0000000000000001 r22: 0x0000000061640000 r23: 0x000000000d4c024c
r24: 0x0000000000000000 r25: 0x0000000000000000 r26: 0x0000000008e9170c r27: 0x00000000bfffe598
r28: 0x0000000000000100 r29: 0x0000000006cffab1 r30: 0x0000000000000002 r31: 0x0000000008e80210
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0x93027000 - 0x930aefff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x930c2000 - 0x930cdfff com.apple.help 1.0.3 (32) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x930d7000 - 0x93104fff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x9311e000 - 0x9312efff com.apple.print.framework.Print 5.0 (190.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x9313a000 - 0x931a0fff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x931d1000 - 0x93220fff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x9324e000 - 0x9326bfff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x9327d000 - 0x9328afff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x93293000 - 0x935a1fff com.apple.HIToolbox 1.4.9 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x941e3000 - 0x942a7fff com.apple.audio.toolbox.AudioToolbox 1.4.5 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x942f9000 - 0x942f9fff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x945cd000 - 0x945edfff libmx.A.dylib /usr/lib/libmx.A.dylib
0x9478e000 - 0x9479dfff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x947a5000 - 0x947b1fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x947f7000 - 0x9480ffff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94816000 - 0x94b2cfff com.apple.QuickTime 7.1.6 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94c0e000 - 0x94c7ffff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x96909000 - 0x9691ffff libJapaneseConverter.dylib /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0x9aa4f000 - 0x9aa50fff com.apple.iokit.dvcomponentglue 1.7.9 /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
Model: PowerBook5,2, BootROM 4.7.1f1, 1 processors, PowerPC G4 (1.1), 1.25 GHz, 2 GB
Graphics: ATI Mobility Radeon 9600, ATY,RV350M10, AGP, 64 MB
Memory Module: SODIMM0/J25LOWER, 1 GB, DDR SDRAM, PC2700U-25330
Memory Module: SODIMM1/J25UPPER, 1 GB, DDR SDRAM, PC2700U-25330
AirPort: AirPort Extreme, 405.1 (3.90.34.0.p18)
Modem: LastDash, UCJ, V.92, 4.0, APPLE VERSION 2.6.6
Bluetooth: Version 1.7.14f14, 2 service, 1 devices, 1 incoming serial ports
Network Service: 内蔵 Ethernet, Ethernet, en0
PCI Card: TXN,PCIXXXX-00, cardbus, PC Card
Parallel ATA Device: MATSHITADVD-R UJ-816
Parallel ATA Device: Hitachi IC25N080ATMR04-0, 74.53 GB
USB Device: Apple internal modem, HCF USB V.90 Data/Fax Modem, Up to 12 Mb/sec, 500 mA
USB Device: Bluetooth HCI, Up to 12 Mb/sec, 500 mA
FireWire Device: MHT2080AT, Initio, Up to 400 Mb/sec
PowerBook G4 1.25GHz Mac OS X (10.4.9)

You need to go to the Adobe forums for help - this is for Apple software.
Click Here
Scott

Captivate 4 crashes while working with Power Builder projects..Can anyone help to solve this issue??

Captivate 4 crashes while working with Power Builder projects..Can anyone help to solve this issue??

Yes but there's no point doing it here. As the Terms of Use make quite clear this is a User to User forum. It's Users like you talking to other Users. It's not a channel to communicate with Apple.
Regards
TD

PPro CC crashes when using Track Select tool

This is probaby the most bizzare bug i have encountered so far - everythig works - i can scub, play and adjust footage, apply effects, titles and time remapping, but when i select Treack Select tool and click on the timeline, Premiere Pro crashes.
This is a new develpment as well - i was able to use PPro CC just fine since i installed it (trial version), until yesterday.
No new applications or updates for Windows, Nvidia card or Adobe were installed lately, but all drivers are up to date (according to various update managers)
Premiere CS6 works fine with the same sequence (mixed RED and DSLR footage)
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Adobe Premiere Pro.exe
Application Version:    7.0.0.342
Application Timestamp:    5176598d
Fault Module Name:    ntdll.dll
Fault Module Version:    6.1.7601.17725
Fault Module Timestamp:    4ec4aa8e
Exception Code:    c0000005
Exception Offset:    0000000000052fc6
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    1ce0
Additional Information 2:    1ce04770b02f823ff20b7f82076eba51
Additional Information 3:    c192
Additional Information 4:    c19212ee5e1e8407cb093e848f6cb5d8
System specs:
Creative Suite CS6 subscription
Creative Cloud trial
Windows 7 x64, SP1
Nvidia Quadro 4000 GPU
i7-3039k CPU
32Gb of RAM
thank you

Yep, buggy project..
New project with same and different footage works fine
Other project created in CC works fine
Imported sequence from CS6 works fine
Imported sequence from a buggy CC project into a new project causes crash on using Track Select tool
I was able to revert the project in question to CS6 via Final Cut Pro XML, also works fine (for now, at least), just have to redo some time remapping which didn't come through with XML translation, small loss
I guess i'll wait few more months before switching to PPro CC, maybe mysterious bugs will be worked out by then
Thank you for your replies!

Cannot move objects with Selection Tool

Having problems moving a selcected with Selection Tool: the selection does not move.
Also cannot isolate imported picture as it always seems to be selected, even when deselected: Selection Tool always activates first layer even though I'm on another layer
Any new imported burshes i make up are not saved, even though file names shows up: only managed to save one brush
I nearly awlays have to re select stroke width everytime I use selection tools or re open file.
Are the problems due to compatibility issues with Mac OS and Illustrator CS4, as this new version is know to be very buggy in the industry.

bottchichellee,
Illy is Illustrator.
I apologize for the unavailability of the site, owing to some mess by the webhost. This is an extract:
Up to Illustrator 10, almost all the preference settings were included in the AIPrefs/Adobe Illustrator Prefs file, and almost all issues with corrupted settings could be solved by deleting or moving it; in some rare cases, moving or deleting the folder holding the settings was required.
From Illustrator CS on, the preference settings have been spread over a number of files/subfolders so in many cases deleting the AIPrefs/Adobe Illustrator Prefs file is not enough: the easy solution is to move the whole folder rather than trying to figure out which file(s) may be corrupted; just deleting the folder without moving it first has proved fruitless in some cases.
Therefore, the cure all consists of the following steps:
1. Close Illustrator.
2. Make a search including hidden files and folders and including subfolders for the folder holding the preference files; the name of the folder depends on the Illustrator version, and the position of the folder depends on the OS version. There is one folder for each version and for each user so it is important to find the relevant one.
Up to version 10, the name of the folder is Adobe Illustrator [X],
From version CS on, the name of the folder is Adobe Illustrator [X] Settings.
[X] is the version number; up to 10, it is just a number, and above that the Creative Suite version number, CS, CS2, CS3, CS4, and so on, is used (the corresponding standalone versions still have simple numbers, CS is called 11, CS2 is called 12, CS3 is called 13, and CS4 is called 14, but the version numbers with CS are used in the folder name).
3. Either:
a) Create a subfolder and move all the contents into it; or
b) Move the whole folder to a place where you can find it again, such as the Desktop.
With both you may recover the contents of the folder by moving it back if the issue is not solved and get your preference settings back.
a) requires creation of the subfolder, but it makes recovery easier, especially if you create a shortcut to the preference settings folder, and you can skip the search if/when corruption occurs again.
You may delete the folder/contents subsequently.
4. If you have Windows Vista, restart Windows. If not, continue to 5 without delay.
5. Restart Illustrator, and see whether the issue is solved.
If the issue is solved, and you wish to keep as many of your preference settings as possible, you may move the folder back and repeat 3) - 5) for groups/individual files/subfolders until you have found the corrupted one(s). You may also start by only moving the AIPrefs/Adobe Illustrator Prefs file.
You may also see a terse version from ADOBE: Adobe Illustrator CS4 * About preferences.
Scripts for cleaning out everything between uninstallation and reinstallation for versions CS4 and CS3:
CS4 Clean Script, http://www.adobe.com/support/contact/cs4clean.html
CS3 Clean Script
I believe it is possible to get a refund, but there are some options still.

Premiere Pro CC Crashes While Rendering With Mercury OpenCL

Hi guys!
Every time I try to render a ~2 min video in H.264 using the OpenCL renderer which is fully supported on my 7970 (2x Crossfire) the program crashes while rendering. (Usually around 28%)
If I switch to Mercury Software renderer, it renders perfectly.
I am currently using AMD 13.6beta2 drivers, and PPCC is fully updated, any suggestions?
Additionally, for the half minute that it tries to render with OpenCL before crashing, by checking the GPU utilization % in AMD catalyst overdrive, it seems to not be utilizing the gpu at all... And then promtly crashes of course...
I hope I can fix this problem soon... Really dissapointed with this adobe product.
Thanks a lot!

Rendering without any effects ----------> Still Crashes
Disabling Crossfire ----------------------- > Still Crashes
Reinstalling Premiere ---------------------> Still Crashes
Physically Removing the 2nd GPU -----> Works
So, is there any way I can get this to work while having both GPUs physically installed in the computer?
It would be quite a hastle to remove the 2nd one each time I need to use PP!
One odd thing also is that from watching the gpu utilization while rendering H.264 1080p, the GPU is only being used to about 30%, and very intermittently.... I would imagine things would accelerate quite a lot if it actually utilized the whole GPU!
Thank you very much guys!

Lightroom crashed while dragging a photo in Book module

I was creating a book in Lightroom 5. While dragging a photo within the book Lightroom quit. An error window popped up and I sent the message per instruction. The message that came back stated Lightroom could not repair the problem. The screen is now blank and showing "Loading" for the past 9 hours.

Dorin, you are a Lightroom 4 God! Because I wasn't thinking of the text as a "caption" but rather as text, I never saw that option. I just tried it and it is fine. I am not sure if I can play with the dimensions of the box as much as I like, but I could deal with that by how I arrange the type. Yeah you!
While I'm typing to you, I have another question: one of the neat things about the book module is that you can switch into Develop and make a change in the photo and it automatically updates the photo in the book module. HOWEVER -- what happens if at some time in the future I am working with a photo which is in a book -- and I like the way it is for that book -- and I want to change the photo for another use. Will that change in the photo change the photo in the book? If so, is there any way to keep this from happening? I could see using a photo in a book in black & white, but wanting to use in for a graphic in color. I'd hate to come back to my book and see that all my work there had been screwed up.
Thanks,
P

Illustrator 2014, Titan Black not compatible with GPU-Features?

Hello, I try to activate the GPU-feature in Illustrator 2014, but it says it can't find a compatible card. I work at a desktop with 3 Geforce Titan Black GPUs. In theory this should be enough power to support the GPU-feature. But in practice AI2014 doesn't even reveal the option. Is there some kind of hack, like with Premiere, where you can add a card to a list?

I see this is still an issue even after the latest update.... Will this problem be addressed? Right now I have to manually update the html code for each page after export. This is a site that I update regularly so every time a change is made I have to fix each page so it can be viewed without the black boxes in ie8.

Illustrator crashes when I use selection tools?

As of last night, every time I use the selection tool to click on an object, Illustrator crashes without giving me a crash report. I've already tried restoring my preferences and that hasn't helped.
I'm running OS 10.6.8 and Illustrator CS6 16.2.1
Also, for what it's worth, I am also unable to use the selection tools to move objects in InDesign. This started happening at the same time.
Any ideas?

kahoxworth,
You may try to close down all other applications and see whether it helps. Some can cause different kinds of disturbances; you can see a list of usual suspects in Item 7 in Other options; those are just the commonly known ones.

Problem with selection tool in illustrator cs6

I'm trying to complete an illustration in inllustrator cs6. When I select the image there's no longer a bounding box that can be
manipulated (scaled, rotated etc.) like in previous versions of illustrator. I have to select an object on the path and then
select a tool from the tools palette to execute the simplest task. Please advise.
Thanx,
Big Lil

big Lil,
View>Show Bounding Box.

Can't move objects with selection tools?

As of last night, I am able to select objects in my documents but I am unable to move them using the selection tools. I'm having to just scoot things around with the arrow keys. I've already tried restoring my preferences and that hasn't helped.
I'm running OS 10.6.8 and InDesign CS6 8.0.1
Also, for what it's worth, any time I try to use the selection tools in Illustrator, Illustrator crashes but doesn't give me a crash report. This started happening at the same time.
Any ideas?

Well, it was a long shot.
You mentioned replacing the prefs. For ID that's a bit more complicated than some of the other Adobe apps, so I like to verify that you did the whole job. You'll find instructions for doing it manually or using a keybaord shortcut on launch here: Replace Your Preferences
I'm concerned, though that Illustrator also seems to be acting up. Maybe you should replace the mouse driver.

Can't move objects with Selection Tool

So, I just installed Illustrator CC, which I now have on a trial license. About an hour ago, illustrator suddenly started refusing to move any objects while I'm in the Selection Tool. I can move the objects only in Free Transform. I use hot keys a lot, so it's really slowing me down. I hit "V" to click on and then move an object, and then it won't move. I get the error sound, but no dialogue box pops up to explain what the error is.
Since I'm getting ready to bite the bullet and start paying a hefty monthly fee for this program when my trial runs out, this is pretty aggravating. Anyone have any ideas what might have cause this?

Charlie,
The following is a general list of things to try in case of serious strangenesses.
You may try the following (you may have tried/done some of them already) and see whether it helps (the following is a general list of things you may try when the issue is not in a specific file; 3) and 4) are specifically aimed at possibly corrupt preferences):
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder with Illy closed (more tedious but also more thorough and reversible);
See posts #3 to 7 in this thread about locating the folder in CC,
http://forums.adobe.com/thread/1297845?tstart=0
5) Look through and try out the relevant among the Other options (Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

Problem with Selection Tool

I've used Adobe CS2 for awhile now - but after switching computers and installing Adobe CS2 Illustrator - the selection tool fails to work correctly.
Problem: When an object (such as a shape like a box) is selected with the selection tool (black arrow), I am unable to resize it. Same goes for text boxes.
To be more specific, when the selection tool is placed on the box's side it turns into a triangle arrow top without the the line attached to it. When I looked it up in help it said that the selection tool should only change to the triangle arrow top "when it is over a selected object or group." Under normal circumstances the selection tool changes to a double arrow and allows me to change the size of the box's side.
Any ideas???
Obviously not being able to adjust the size of objects makes using Abode difficult.
Thanks,
Nadia

FAQ #6

Why can't I select and move guides with selection tools?

I'm using Illustrator CC and I cannot select and move guides with the selection tools. The guides are not locked. I can select the guides in the Layers Panel, but I can only move with the arrow keys. I can also "Release" the guides once they are selected in the Layers Panel, but I still cannot move them with the mouse - only the arrow key.
Summary of Problem:
Guides are not locked.
Some guides can only be moved when they are selected in the Layer Panels and when using the arrow keys
Non-selectable Guides can be "Released" but only altered in color and line weight and still only moved with the arrow keys.
Desired Outcome:
I want to be able to move all guides using the mouse for greater accuracy vs the arrow keys.
Thank you for your help.

Channing, anotherhead,
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

Illustrator 2014 CC crashes (while dragging with selection tool)

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