Illustrator 5.1 of CS 5.5 wont install due to error Code 7 ?
Hi everyone,
I'm having problem installing CS 5.5. upgrade from CS 5, on my computer (windows 7, 32 bit)
I have an administrator session.
Every application is installed but Illustrator 5.1 won't ! and i have an "Exit Code: 7 - Unable to complete Silent workflow" with "- 1 fatal error(s), 11 error(s), 17 warning(s)"
Can anybody help me please ?
Here is the log summary :
- 1 fatal error(s), 11 error(s), 17 warning(s)
WARNING: DW024: The payload: Adobe Photoshop CS5.1 Core {08EF22BC-43B2-4B4E-BA12-52B18F418F38} requires a UI parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS5.1 Core_x64
This parent relationship is not satisfied, because this payload is not present in this session.
ERROR: DW025: The payload with AdobeCode: {857CC5F0-040E-1016-A173-D55ADD80C260} has required dependency on:
Family: InDesign
ProductName: Adobe InDesign CS5.5 Icon Handler x64
MinVersion: 0.0.0.0
This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
Removing this dependency from list. Product may function improperly.
WARNING: DW025: The payload with AdobeCode: {857CC5F0-040E-1016-A173-D55ADD80C260} has recommended dependency on:
Family: Adobe Web Suite CS5.5
ProductName: Adobe Media Encoder CS5.5 X64
MinVersion: 0.0.0.0
This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
Removing this payload from the dependency list.
WARNING: DW025: The payload with AdobeCode: {D8CCCF4C-C227-427C-B4BE-736657D2AB7E} has recommended dependency on:
Family: Adobe Web Suite CS5.5
ProductName: Adobe Media Encoder CS5.5 X64
MinVersion: 0.0.0.0
This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
Removing this payload from the dependency list.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
Family: CoreTech
ProductName: Adobe Player for Embedding x64 3.1
MinVersion: 0.0.0.0
This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
Family: Shared Technology
ProductName: Photoshop Camera Raw (64 bit)
MinVersion: 0.0.0.0
This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
Family: CoreTech
ProductName: AdobeCMaps x64 CS5
MinVersion: 0.0.0.0
This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
Family: CoreTech
ProductName: Adobe Linguistics CS5 x64
MinVersion: 0.0.0.0
This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
Family: CoreTech
ProductName: AdobePDFL x64 CS5
MinVersion: 0.0.0.0
This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
Family: CoreTech
ProductName: AdobeTypeSupport x64 CS5
MinVersion: 0.0.0.0
This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
Family: CoreTech
ProductName: Adobe WinSoft Linguistics Plugin CS5 x64
MinVersion: 0.0.0.0
This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
Removing this dependency from list. Product may function improperly.
WARNING: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has recommended dependency on:
Family: Adobe Web Suite CS5.5
ProductName: Adobe Media Encoder CS5.5 X64
MinVersion: 0.0.0.0
This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
Removing this payload from the dependency list.
WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {D5CC77BE-BC5B-424E-8E45-DF60AFF7BE9C} Pixel Bender Toolkit 2.0.0.0 is already installed and the session payload {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {66173EC7-974E-4652-9468-4A93D2481BF0} CSXS Story Extension 1.0.0.0 is already installed and the session payload {3450d4c5-a82b-4428-a512-842ee1555a14} CSXS Story Extension 2.5.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {40F95A03-885A-45fb-9A14-486BEFEDDF34} Adobe Flash Player 10 Plugin 10.1.52.14 is already installed and the session payload {43A1C48E-3E50-410e-951C-E17A66BBF824} Adobe Flash Player 10 Plugin 10.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {78A53622-CDBA-49D1-A3D0-D563FB398D0C} AdobeColorCommonSetRGB 3.0.0.0 is already installed and the session payload {45063C56-A2A2-4FD1-A56A-A964723EEE1E} AdobeColorCommonSetRGB 3.1.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {39CB2E53-5326-4939-8B5A-0402C6EFBFE3} AdobeColorCommonSetCMYK 3.0.0.0 is already installed and the session payload {54D89F03-8EED-4FF9-BCDF-3B2E11D448A6} AdobeColorCommonSetCMYK 3.1.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {7E5AA19B-0B85-4f44-BA26-728851489200} Adobe Flash Player 10 ActiveX 10.1.52.14 is already installed and the session payload {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {925ED7E4-E1B6-4544-8141-1C98A18D2E2E} AdobeOutputModule 3.0.0.0 is already installed and the session payload {AC003BC0-704F-4F02-A72E-AC8B7044DE24} AdobeOutputModule 3.1.0.0 has no upgrade/conflict relationship with it.
ERROR: DS013: Verifying payload integrity : Failed with code 1
WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
WARNING: DW034: Warning: {4058E728-84D8-45CE-8E2D-5F35BD6659A1} Adobe Extension Manager CS5.5 5.5.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
WARNING: DW034: Warning: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
WARNING: DW034: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
ERROR: DW020: Found payload conflicts and errors:
ERROR: DW020: - Adobe Flash CS5.5 depends on Adobe Flash Player 10 ActiveX to be installed.
FATAL: DW020: Conflicts were found in the selected payloads. Halting installation.
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
Exit Code: 7 - Unable to complete Silent workflow.
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Thanks for your help.
Based off the information you posted I would recommend you uninstall any pre-release builds or any CS5 products which are already installed. If you continue to have difficulties with the installation then please use the Cleaner tool referenced in Resolve installation problems with CS5 Cleaner Tool | CS5.5, CS5, CS4, CS3.
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START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 4.2.4.0
Win OS version: 6.2.0.0 64 bit Type: 1
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 52.4886 milliseconds (0.0524886 seconds) DTR = 2591.04 KBPS (2.53031 MBPS)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: D:\Adobe Photoshop Elements 11\ElementsSTIInstaller
Updating media info for: {0449467E-102A-4514-9F4D-91BCEE129390}
Type: 1, Volume Order: 1, Media Name: PSE 11
Path: D:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All-160512123011\Install.db
Updating media info for: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA}
Type: 1, Volume Order: 1, Media Name: PSE 11
Path: D:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\AdobeXMPPanelsAll\Install.db
Updating media info for: {3A8D4A3A-5E08-4E33-8831-50CB4DC101E6}
Type: 1, Volume Order: 1, Media Name: PSE 11
Path: D:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All-x64\Install.db
Updating media info for: {5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7}
Type: 1, Volume Order: 1, Media Name: PSE 11
Path: D:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All\Install.db
Updating media info for: {98CE8819-87AA-4814-8167-ADDDD513485F}
Type: 1, Volume Order: 1, Media Name: PSE 11
Path: D:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\PSE11STIInstaller\Install.db
Updating media info for: {D1B83970-7269-48BE-8B0E-5120D9327E52}
Type: 1, Volume Order: 1, Media Name: PSE 11
Path: D:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\AdobeAPE3.101-mul\Install.db
Updating media info for: {F6F5021E-0548-43C1-82CC-C5C7A6906585}
Type: 1, Volume Order: 1, Media Name: PSE 11
Path: D:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All\Install.db
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,4.2.4.0]
----------------- CreatePayloadSession: machine is x64 ---------------
______ Verify Dependency Subscribers ______
BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
{F6F5021E-0548-43C1-82CC-C5C7A6906585} Camera Profiles Installer 7.0.0.0: 1 (0,2)
{0449467E-102A-4514-9F4D-91BCEE129390} Camera Profiles Installer_7.1_ElementsCameraRawProfile7.0All 7.1.0.0: 2 (0,0)
{D1B83970-7269-48BE-8B0E-5120D9327E52} Adobe Player for Embedding 3.1 3.101.0.0: 3 (0,1)
{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0: 3 (0,1)
{5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7} Photoshop Camera Raw for Elements 11 7.1.0.0: 4 (1,1)
{3A8D4A3A-5E08-4E33-8831-50CB4DC101E6} Photoshop Camera Raw for Elements 11 (64 bit) 7.1.0.0: 4 (1,1)
{98CE8819-87AA-4814-8167-ADDDD513485F} PSE11 STI Installer 11.0.0.0: 5 (4,0)
END Operation order for all session payloads: mediaGroup (requires,satisfies)
Ignoring deployment input for the INSTALLDIR: marked as fixed
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {F6F5021E-0548-43C1-82CC-C5C7A6906585} Camera Profiles Installer 7.0.0.0 is: false
Action string for {F6F5021E-0548-43C1-82CC-C5C7A6906585} Camera Profiles Installer 7.0.0.0 is none
Value returned on lookup of payload: {0449467E-102A-4514-9F4D-91BCEE129390} Camera Profiles Installer_7.1_ElementsCameraRawProfile7.0All 7.1.0.0 is: false
Action string for {0449467E-102A-4514-9F4D-91BCEE129390} Camera Profiles Installer_7.1_ElementsCameraRawProfile7.0All 7.1.0.0 is none
Payload {0449467E-102A-4514-9F4D-91BCEE129390} Camera Profiles Installer_7.1_ElementsCameraRawProfile7.0All 7.1.0.0 is extension payload. Aligning its action according to parent.
Value returned on lookup of payload: {D1B83970-7269-48BE-8B0E-5120D9327E52} Adobe Player for Embedding 3.1 3.101.0.0 is: false
Action string for {D1B83970-7269-48BE-8B0E-5120D9327E52} Adobe Player for Embedding 3.1 3.101.0.0 is none
Value returned on lookup of payload: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 is: false
Action string for {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 is none
Value returned on lookup of payload: {5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7} Photoshop Camera Raw for Elements 11 7.1.0.0 is: false
Action string for {5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7} Photoshop Camera Raw for Elements 11 7.1.0.0 is none
Value returned on lookup of payload: {3A8D4A3A-5E08-4E33-8831-50CB4DC101E6} Photoshop Camera Raw for Elements 11 (64 bit) 7.1.0.0 is: false
Action string for {3A8D4A3A-5E08-4E33-8831-50CB4DC101E6} Photoshop Camera Raw for Elements 11 (64 bit) 7.1.0.0 is none
Value returned on lookup of payload: {98CE8819-87AA-4814-8167-ADDDD513485F} PSE11 STI Installer 11.0.0.0 is: false
Action string for {98CE8819-87AA-4814-8167-ADDDD513485F} PSE11 STI Installer 11.0.0.0 is install
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: C:\Program Files (x86)\Common Files\Adobe\PSE11STIInstaller
BEGIN InstallOperationsQueue Unordered operations
{0449467E-102A-4514-9F4D-91BCEE129390} Camera Profiles Installer_7.1_ElementsCameraRawProfile7.0All 7.1.0.0: with operation install
{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0: with operation install
{3A8D4A3A-5E08-4E33-8831-50CB4DC101E6} Photoshop Camera Raw for Elements 11 (64 bit) 7.1.0.0: with operation install
{5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7} Photoshop Camera Raw for Elements 11 7.1.0.0: with operation install
{98CE8819-87AA-4814-8167-ADDDD513485F} PSE11 STI Installer 11.0.0.0: with operation install
{D1B83970-7269-48BE-8B0E-5120D9327E52} Adobe Player for Embedding 3.1 3.101.0.0: with operation install
{F6F5021E-0548-43C1-82CC-C5C7A6906585} Camera Profiles Installer 7.0.0.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{F6F5021E-0548-43C1-82CC-C5C7A6906585} Camera Profiles Installer 7.0.0.0: with operation install
{0449467E-102A-4514-9F4D-91BCEE129390} Camera Profiles Installer_7.1_ElementsCameraRawProfile7.0All 7.1.0.0: with operation install
{D1B83970-7269-48BE-8B0E-5120D9327E52} Adobe Player for Embedding 3.1 3.101.0.0: with operation install
{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0: with operation install
{5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7} Photoshop Camera Raw for Elements 11 7.1.0.0: with operation install
{3A8D4A3A-5E08-4E33-8831-50CB4DC101E6} Photoshop Camera Raw for Elements 11 (64 bit) 7.1.0.0: with operation install
{98CE8819-87AA-4814-8167-ADDDD513485F} PSE11 STI Installer 11.0.0.0: with operation install
END InstallOperationsQueue Ordered operations
Payloads passed preflight validation.
Call PreSession Custom Hook
BEGIN InstallOperationsQueue Unordered operations
{0449467E-102A-4514-9F4D-91BCEE129390} Camera Profiles Installer_7.1_ElementsCameraRawProfile7.0All 7.1.0.0: with operation install
{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0: with operation install
{3A8D4A3A-5E08-4E33-8831-50CB4DC101E6} Photoshop Camera Raw for Elements 11 (64 bit) 7.1.0.0: with operation install
{5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7} Photoshop Camera Raw for Elements 11 7.1.0.0: with operation install
{98CE8819-87AA-4814-8167-ADDDD513485F} PSE11 STI Installer 11.0.0.0: with operation install
{D1B83970-7269-48BE-8B0E-5120D9327E52} Adobe Player for Embedding 3.1 3.101.0.0: with operation install
{F6F5021E-0548-43C1-82CC-C5C7A6906585} Camera Profiles Installer 7.0.0.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{F6F5021E-0548-43C1-82CC-C5C7A6906585} Camera Profiles Installer 7.0.0.0: with operation install
{0449467E-102A-4514-9F4D-91BCEE129390} Camera Profiles Installer_7.1_ElementsCameraRawProfile7.0All 7.1.0.0: with operation install
{D1B83970-7269-48BE-8B0E-5120D9327E52} Adobe Player for Embedding 3.1 3.101.0.0: with operation install
{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0: with operation install
{5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7} Photoshop Camera Raw for Elements 11 7.1.0.0: with operation install
{3A8D4A3A-5E08-4E33-8831-50CB4DC101E6} Photoshop Camera Raw for Elements 11 (64 bit) 7.1.0.0: with operation install
{98CE8819-87AA-4814-8167-ADDDD513485F} PSE11 STI Installer 11.0.0.0: with operation install
END InstallOperationsQueue Ordered operations
Calling the custom action code for pre-install for payload {F6F5021E-0548-43C1-82CC-C5C7A6906585}
::START TIMER:: [Payload Operation :{F6F5021E-0548-43C1-82CC-C5C7A6906585}]
[ 668] Thu Dec 27 23:33:57 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
Extracting assets...
[ 668] Thu Dec 27 23:34:05 2012 INFO
Extracting assets complete. Number assets: 1
Beginning installation for payload at D:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All\Install.db
[ 668] Thu Dec 27 23:34:06 2012 INFO
Completing installation for payload at D:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All\Install.db
UninstallDBPath=C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{F6F5021E-0548-43C1-82CC-C5C7A6906585}.db
[ 3744] Thu Dec 27 23:34:06 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{F6F5021E-0548-43C1-82CC-C5C7A6906585}] took 9004.8 milliseconds (9.0048 seconds) DTR = 30356.7 KBPS (29.6452 MBPS)
Updating driver data - Action: Add driver entry
Updating driver data successful. Driver entry was added. ARP estimated size 0KB
User specified overrideFile:
Successfully updated the csu inventory for {F6F5021E-0548-43C1-82CC-C5C7A6906585} Camera Profiles Installer 7.0.0.0 return values 0:0
Calling the custom action code for post-install for payload {F6F5021E-0548-43C1-82CC-C5C7A6906585} Camera Profiles Installer 7.0.0.0
[ 3744] Thu Dec 27 23:34:07 2012 INFO
Calling the custom action code for pre-install for payload {0449467E-102A-4514-9F4D-91BCEE129390}
::START TIMER:: [Payload Operation :{0449467E-102A-4514-9F4D-91BCEE129390}]
[ 2748] Thu Dec 27 23:34:07 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
Extracting assets...
Extracting assets complete. Number assets: 1
CustomizedPatch property not found in database
Beginning installation for payload at D:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All-160512123011\Install.db
Completing installation for payload at D:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRawProfile7.0All-160512123011\Install.db
UninstallDBPath=C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{0449467E-102A-4514-9F4D-91BCEE129390}.db
[ 3744] Thu Dec 27 23:34:08 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{0449467E-102A-4514-9F4D-91BCEE129390}] took 1004.02 milliseconds (1.00402 seconds) DTR = 22095.2 KBPS (21.5773 MBPS)
User specified overrideFile:
Successfully updated the csu inventory for {0449467E-102A-4514-9F4D-91BCEE129390} Camera Profiles Installer_7.1_ElementsCameraRawProfile7.0All 7.1.0.0 return values 0:0
Calling the custom action code for post-install for payload {0449467E-102A-4514-9F4D-91BCEE129390} Camera Profiles Installer_7.1_ElementsCameraRawProfile7.0All 7.1.0.0
Calling the custom action code for pre-install for payload {D1B83970-7269-48BE-8B0E-5120D9327E52}
::START TIMER:: [Payload Operation :{D1B83970-7269-48BE-8B0E-5120D9327E52}]
[ 3000] Thu Dec 27 23:34:08 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
Extracting assets...
Extracting assets complete. Number assets: 1
Beginning installation for payload at D:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\AdobeAPE3.101-mul\Install.db
Setting permission for: C:\Program Files (x86)\Common Files\Adobe\APE\3.101 Group/User:Everyone Access:GENERIC_READ(Seq 3)
Completing installation for payload at D:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\AdobeAPE3.101-mul\Install.db
UninstallDBPath=C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{D1B83970-7269-48BE-8B0E-5120D9327E52}.db
[ 3744] Thu Dec 27 23:34:09 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{D1B83970-7269-48BE-8B0E-5120D9327E52}] took 1002.93 milliseconds (1.00293 seconds) DTR = 19136 KBPS (18.6875 MBPS)
User specified overrideFile:
Successfully updated the csu inventory for {D1B83970-7269-48BE-8B0E-5120D9327E52} Adobe Player for Embedding 3.1 3.101.0.0 return values 0:0
Calling the custom action code for post-install for payload {D1B83970-7269-48BE-8B0E-5120D9327E52} Adobe Player for Embedding 3.1 3.101.0.0
Calling the custom action code for pre-install for payload {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA}
::START TIMER:: [Payload Operation :{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA}]
[ 5272] Thu Dec 27 23:34:09 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
Extracting assets...
[ 5272] Thu Dec 27 23:34:10 2012 INFO
Extracting assets complete. Number assets: 1
Beginning installation for payload at D:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\AdobeXMPPanelsAll\Install.db
Completing installation for payload at D:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\AdobeXMPPanelsAll\Install.db
UninstallDBPath=C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA}.db
[ 3744] Thu Dec 27 23:34:11 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA}] took 2003.15 milliseconds (2.00315 seconds) DTR = 3426.61 KBPS (3.3463 MBPS)
User specified overrideFile:
Successfully updated the csu inventory for {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 return values 0:0
Calling the custom action code for post-install for payload {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0
Calling the custom action code for pre-install for payload {5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7}
::START TIMER:: [Payload Operation :{5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7}]
[ 380] Thu Dec 27 23:34:11 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
Extracting assets...
[ 380] Thu Dec 27 23:34:12 2012 INFO
Extracting assets complete. Number assets: 1
Beginning installation for payload at D:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All\Install.db
Evaluating condition# 1(Seq 1)
Condition failed(Seq 1)
Completing installation for payload at D:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All\Install.db
UninstallDBPath=C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7}.db
[ 3744] Thu Dec 27 23:34:13 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7}] took 2003.49 milliseconds (2.00349 seconds) DTR = 10899 KBPS (10.6435 MBPS)
User specified overrideFile:
Successfully updated the csu inventory for {5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7} Photoshop Camera Raw for Elements 11 7.1.0.0 return values 0:0
Calling the custom action code for post-install for payload {5A73BC84-244A-48B4-ADDB-99CE9E2DBBE7} Photoshop Camera Raw for Elements 11 7.1.0.0
Calling the custom action code for pre-install for payload {3A8D4A3A-5E08-4E33-8831-50CB4DC101E6}
::START TIMER:: [Payload Operation :{3A8D4A3A-5E08-4E33-8831-50CB4DC101E6}]
[ 4608] Thu Dec 27 23:34:13 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
Extracting assets...
[ 4608] Thu Dec 27 23:34:14 2012 INFO
Extracting assets complete. Number assets: 1
Beginning installation for payload at D:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All-x64\Install.db
Evaluating condition# 1(Seq 2)
Condition failed(Seq 2)
Completing installation for payload at D:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\ElementsCameraRaw7.1All-x64\Install.db
UninstallDBPath=C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{3A8D4A3A-5E08-4E33-8831-50CB4DC101E6}.db
[ 3744] Thu Dec 27 23:34:15 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{3A8D4A3A-5E08-4E33-8831-50CB4DC101E6}] took 2003.19 milliseconds (2.00319 seconds) DTR = 12050.8 KBPS (11.7684 MBPS)
User specified overrideFile:
Successfully updated the csu inventory for {3A8D4A3A-5E08-4E33-8831-50CB4DC101E6} Photoshop Camera Raw for Elements 11 (64 bit) 7.1.0.0 return values 0:0
Calling the custom action code for post-install for payload {3A8D4A3A-5E08-4E33-8831-50CB4DC101E6} Photoshop Camera Raw for Elements 11 (64 bit) 7.1.0.0
Calling the custom action code for pre-install for payload {98CE8819-87AA-4814-8167-ADDDD513485F}
::START TIMER:: [Payload Operation :{98CE8819-87AA-4814-8167-ADDDD513485F}]
[ 3208] Thu Dec 27 23:34:15 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
Extracting assets...
Extracting assets complete. Number assets: 1
Beginning installation for payload at D:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\PSE11STIInstaller\Install.db
Evaluating condition# 1(Seq 1)
Condition failed(Seq 1)
Completing installation for payload at D:\Adobe Photoshop Elements 11\ElementsSTIInstaller\payloads\PSE11STIInstaller\Install.db
UninstallDBPath=C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{98CE8819-87AA-4814-8167-ADDDD513485F}.db
[ 3744] Thu Dec 27 23:34:16 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{98CE8819-87AA-4814-8167-ADDDD513485F}] took 1004.88 milliseconds (1.00488 seconds) DTR = 71.6507 KBPS (0.0699714 MBPS)
User specified overrideFile:
Successfully updated the csu inventory for {98CE8819-87AA-4814-8167-ADDDD513485F} PSE11 STI Installer 11.0.0.0 return values 0:0
Calling the custom action code for post-install for payload {98CE8819-87AA-4814-8167-ADDDD513485F} PSE11 STI Installer 11.0.0.0
No operation. We're done:
Updating driver data - Action: Remove driver entry
Updating driver data successful. Driver entry was added. ARP estimated size 360460KB
[ 3744] Thu Dec 27 23:34:18 2012 INFO
Successfully installed 7 components:
- Camera Profiles Installer_7.1_ElementsCameraRawProfile7.0All
- Adobe XMP Panels CS5
- Photoshop Camera Raw for Elements 11 (64 bit)
- Photoshop Camera Raw for Elements 11
- PSE11 STI Installer
- Adobe Player for Embedding 3.1
- Camera Profiles Installer
Total components repaired: 0
Total components removed: 0
Call PostSession Custom Hook
:: END TIMER :: [Total Timer] took 21476.2 milliseconds (21.4762 seconds) DTR = 17145.8 KBPS (16.744 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s), 0 warning(s)
Exit Code: 0 - No error.
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*Hi vwvr6r,
As kglad said the logs do not show any errors.
For troubleshooting using log files you can refer : http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
Also refer this Adobe document that lists installation troubleshooting steps, including the "Shared Technologies" error:
http://kb2.adobe.com/cps/858/cpsid_85843.html -
Help!
Hi HelpAimee!
It sounds like you may need to uninstall your version of iTunes and then reinstall the newest version:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
There are certain components of iTunes that need to be uninstalled in order, so make sure you follow the uninstall steps in the above article. You can then visit the following link to get the latest version of iTunes and install it:
Apple - iTunes - Download iTunes Now
http://www.apple.com/itunes/download/
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
i predownloaded an album on itunes, when i came on my computer the songs were there but not fully downloaded.. when i go to click them to download again, it says i have a network error, its error -3150. i previously called and they said it had to do with my internet connection and to call my provider ( i did and they sent me back to apple). please help
What happens when you try to download app? How are you downoading them? Purchasing them via the App store?
-
My iPod wont restore it has error code 1600
my ipod when i try to restore it keeps saying error 1600 i need help !
Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Above from:
http://support.apple.com/kb/TS3694#error1601 -
i just got a new laptop and i have downloaded itunes(64-bit version) several times now and it keeps coming up with the same message, that it cant be installed due to Apple Application Support being suspended. I dont know how to solve this problem. Any suggestions?
See Troubleshooting issues with iTunes for Windows updates.
tt2 -
Photoshop CS6 wont install keep getting error
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF024, DW063 ... WARNING: DS012, DW016 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 10 warning(s)
WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 21)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 22)
----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 12)
----------- Payload: {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 3)
----------- Payload: {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 5)
----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------
ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashReporter" (Seq 94)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 94)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Photoshop CS6 International English Language Pack_AdobePhotoshop13-en_GB: Install failedHere is link for Exit Code 6 which I hope will prove useful. http://kinghill-server.appspot.com/helpx.adobe.com/creative-suite/kb/errors-exit-code-6-ex it.html
-
I've already updated my iTunes to the latest version available for PC. The phone is stuck in recovery mode and if I disconnect it from the computer it goes black and then cycles in the reboot screen. All im trying to do is restore to factory settings.
Hi Richard_NMLB,
I'm sorry to hear you are having issues with your iPhone. If your iPhone is currently stuck in Recovery Mode, and/or you are unable to restore it from iTunes, you may find the information and troubleshooting steps outlined in the following articles helpful (bit unclear what exactly is happening when you try to restore):
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Resolve iOS update and restore errors in iTunes - Apple Support
Regards,
- Brenden
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