Illustrator and InDesign CC are blank!
When I open Illustrator CC and InDesign CC the only thing that comes up is the menu tabs around the edges of my screen (Top - Menu, Left - Tools and Right - Tabs edges) and the whole centre of the program is missing, all I can see is my desktop image and those menu tabs around the edges. Please help.
uninstall, clean and reinstall per, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
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You need to read up on color management, color profiles and all that....
Mylenium -
My UI preferences are set to identical settings in Illustrator and InDesign ("scale to lower supported scale factor") and AI looks perfect, ID is too big. Why don't they look the same if the settings are the same? Driving me CRAZY. I have my windows scaling factor at 124% and it needs to stay enlarged, otherwise nothing else on my system will be readable. The inconsistency of the workspaces is so annoying.
Hello billwoodard11,
Thanks for the question. If your computer is not compatible with HD 1080p content, you should receive a prompt stating so - but should still be able to download the content for use on other devices. For more information, check out this resource:
Purchasing and viewing HD videos in iTunes - Apple Support
http://support.apple.com/en-us/HT201850
How to purchase, download, or view HD 1080p content
iTunes 10.6 by default is set to purchase, download, and playback HD content in 720p. You must change your local preference setting if you prefer to download, purchase, and playback HD content in 1080p. Depending on your computer's hardware configurations, you may be unable to purchase, rent, or playback content in 1080p. iTunes may display the following dialog:
On Mac or PC
Download the latest version of iTunes. You can download iTunes for free.
From the iTunes menu, choose iTunes > Preferences > Store (for PC, choose Edit > Preferences > Store).
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Click OK. Now, when you purchase or download HD content, your computer will always download in 1080p, when available.
Depending on your computer's hardware limitations, you may be unable to purchase, rent, or view HD content from the iTunes Store. If you are trying to view HD video on an external display, the display must have a digital connection (DVI, DisplayPort, or HDMI) and support HDCP.
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Matt M. -
This is what pops up when Illustrator, Photoshop, or InDesign are opened.
Smsbc was Photoshop, Illustrator, and InDesign installed using the custom installation option in Master Collection? Have you tried de-activating your current license to reapply the Master Collection license? You can find details on how to deactivate at Activation & deactivation help - http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.
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Hi there
This Mac is quite new and was originally a migration (using Migration Assistant) from an older Mac.
Illustrator and InDesign in CS5 were both crashing often and most of the time it's when placing an image (in either application) – it doesn't crash each time I try to place an image, but 90% of the crashes are when placing an image.
We tried lots of things, like cleaning out the fonts, clearing font caches etc. After several months of that, we decided to wipe the Mac clean and start from scratch. It has been reformatted with a clean install of the OS and only minimal additional software added. Although quite a few fonts have been reinstalled, they all validate in Font Book.
One other thing of note is that the Adobe Updater fails to complete an update and so we have had to update each application manually from the Adobe website.
I would be so grateful someone could help shed some light on what is going on. Here's an EtreCheck report. Can also provide crash reports from the Console if useful.
Thanks!
EtreCheck version: 2.0.6 (91)
Report generated 28 October 2014 13:33:49 GMT
Hardware Information: ℹ️
iMac (21.5-inch, Late 2013) (Verified)
iMac - model: iMac14,1
1 2.7 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ℹ️
Intel Iris Pro -
S22D300 spdisplays_1080p
iMac 1920 x 1080
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: one day 4:4:52
Disk Information: ℹ️
APPLE HDD ST1000LM024 disk0 : (1 TB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (848.81 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
EPSON EPSON Scanner
Apple Inc. MacBook Air SuperDrive
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS5ServiceManager.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[invalid?] com.adobe.SwitchBoard.plist Support
[running] com.backblaze.bzserv.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[running] com.backblaze.bzbmenu.plist Support
[not loaded] com.spotify.webhelper.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
MagicPrefs 2 (48) Application (/Users/[redacted]/.Trash/MagicPrefs 2 (48).app)
Spotify Application (/Applications/Spotify.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
AdobePDFViewer: Version: 9.5.5 Support
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
3rd Party Preference Panes: ℹ️
Backblaze Backup Support
Flash Player Support
Growl Support
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 150.53 GB
Destinations:
TimeMachine [Network]
Total size: 599.66 GB
Total number of backups: 52
Oldest backup: 2014-07-03 13:25:07 +0000
Last backup: 2014-10-28 12:28:22 +0000
Size of backup disk: Adequate
Backup size 599.66 GB > (Disk used 150.53 GB X 3)
Top Processes by CPU: ℹ️
2% WindowServer
1% Adobe Photoshop CS5
0% bzfilelist
0% bzbmenu
0% fontd
Top Processes by Memory: ℹ️
1.31 GB Adobe Photoshop CS5
610 MB Adobe InDesign CS5
490 MB firefox
292 MB Finder
215 MB WindowServer
Virtual Memory Information: ℹ️
90 MB Free RAM
3.19 GB Active RAM
3.28 GB Inactive RAM
996 MB Wired RAM
10.36 GB Page-ins
192 MB Page-outsThanks, I will do.
I posted it here because this is happening on a clean drive/clean install and I have 10 other macs (including some of the same model) all running OS X 10.9.5/Adobe CS5 and not having this problem. -
Adobe Illustrator and InDesign CS5 crash when trying to place images.
Hi there
My Mac is quite new and was originally a migration (using Migration Assistant) from an older Mac.
Illustrator and InDesign in CS5 were both crashing often and most of the time it's when placing an image (in either application) – it doesn't crash each time I try to place an image, but 90% of the crashes are when placing an image.
We tried lots of things, like cleaning out the fonts, clearing font caches etc. After several months of that, we decided to wipe the Mac clean and start from scratch. It has been reformatted with a clean install of the OS and only minimal additional software added. Although quite a few fonts have been reinstalled, they all validate in Font Book. I've also done a full Memtest which passed all the test.
One other thing of note is that the Adobe Updater fails to complete an update and so we have had to update each application manually from the Adobe website.
I would be so grateful someone could help shed some light on what is going on. Here's an EtreCheck report – couldn't post it on here for some reason, but I have it on a post in Apple Community Forums, here... https://discussions.apple.com/message/26970885?ac_cid=op123456. Can also provide crash reports from the Console if useful.
Thanks in advance. Any ideas gratefully received – I've run out!
ps. I have 10 colleagues with same OS version and CS5 (some even have the exact same model of Mac). They don't have this issue.Thanks, I will do.
I posted it here because this is happening on a clean drive/clean install and I have 10 other macs (including some of the same model) all running OS X 10.9.5/Adobe CS5 and not having this problem. -
Illustrator and Indesign shut down immediately after launching!!
Illustrator and Indesign shut down immediately after launching!!
What do I do?!Hi Taranwadikwa,
What operating system are you using? What troubleshooting have you tried already?
- Dave -
Problems installing Illustrator and Indesign from CS3 suite
I am trying to install Illustrator and Indesign from CS3 suite. Previously I had been running a trial version on my Mac, and now am trying to install the suite from the original install discs. I have gone through the process of uninstalling all of the Adobe programs and then reinstalling. When the install disc loads up and I get to the point where it lists the programs to install, in the top box Illustrator and Indesign are listed as already being installed and have no option to install them. When I search my computer there are no Illustrator or Indesign applications. I am able to reinstall the rest of the suite and it seems to work fine but can't seem to figure out what step I'm missing as far as reinstalling Illustrator and Indesign are concerned.
I haven't tried doing it on Vista but I would recommend looking for
Adobe clean up programs. The problem I had was that the computer had
a trial version and then I tried to install the full version and it
wouldn't let me install illustrator because there were some random
illustrator files that conflicted with the installation process. I
ran clean up program and it removed all adobe files. Then I
reinstalled photoshop. Before you start running clean up programs
make sure you back everything up. Good luck -
Can you tell me what kind of capacity the computer needs in order to handle all programmes from Adobe - and at least: Photoshop, Illustrator and Indesign and a Website (Adobe or Wordpress)?
My computer an Acer from 2005 with a 32 bit Ram and Window Vista - could not even download Photoshop - and I need to buy a new one - as I have to build my own Website - a newssite.
What technical data should I look after in a new computer to fulfill my needs?
Is Windows 7 the best to use for handling Adobe?
Greetings YuolaThe important things are DISKS 2x 1To ,32 RAM okay ,very important the choice of processor and video cart that up to people who know your needs on your PC, harlan heuker
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Problem with update Photoshop, Illustrator and Indesign CS6
Hi all. I have problem with update Photoshop, Illustrator and Indesign CS6 on OSx 10.8.4. Application are OK but update (bug fixies) not working. Update failed. (U44M1P7)
Hi El Gondo,
The following might explain and help solve the problem...
U44M1P7 - Updates :
http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-upda tes-ccm.html
U44M1P7, U44M2P7 - Creative Cloud Help / Can't apply Extension Manager update 6.0.2 | Mac OS :
http://helpx.adobe.com/creative-suite/kb/unable-apply-extension-manage r-update.html
Thanks!
Ankit -
Smart objects from Illustrator and Indesign dimensions problem
I have been trying to find an answer to this problem for 6 months now and surprised no one else has tried to find any answers.
When we import something from illustrator or indesign as a smart object, for some reason the objects width and height will not keep their dimensions in proportion.
When the asset is first imported as a smart object it says the width and height are exactly 100%. However after that if you try to change the dimensions they will be out of proportion, usually the width will be 100% but the height will be out by about 1% to begin with. When you scale up, the percentages fall further and further apart. See image attached.
This has become a real problem for our workflow as the creative director insists we must correct every layer which has this issue by typing in the sizes manually, but then this doesnt always fix the problem either depending on which version of photoshop you are using.
Why does this happen, and how can we fix it for good?
Thanks, Chris.JJMack wrote:
SAS_Creative wrote:
When we import something from illustrator or indesign as a smart object, for some reason the objects width and height will not keep their dimensions in proportion.
I do not have the answer for I don't have illustrator and indesign. I do have Photoshop and have notice that it try to match resolutions and maintain sizes but it may also scale placed object etc. There are some some Photoshop preferences setting that can effect some operations. Photoshop also has support for non square pixels.
Make some test if illustrator and indesign have setting for pixel aspect ratio and DPI resolution. Make sure all documents have the same pixel aspect ratio and same DPI resolution and that the vector object to be imported are not larger then the Photoshop document their being imported to.
Thanks for the suggestions, but none of these would be the answer. Illustrator is Vector so it does not use DPI / Pixel aspect ratios etc. -
I want to activate Color Management Suite from purchase via internet photoshop, illustrator and indesign, how? thank you for your reply
hello, I already Bridge CS6 installed but can not be accessed by the> parameters color edition menu. The message said that eereur lme Suite Color Management is not enabled. What should I do?
De : gener7 <[email protected]<mailto:[email protected]>>
Répondre à : "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
Date : mardi 9 septembre 2014 14:20
À : jp <[email protected]<mailto:[email protected]>>
Objet : I want to activate Color Management Suite from purchase via internet photoshop, illustrator and indesign, how? thank you for your reply
Download and install Bridge CC, then in the Bridge Edit menu > Color Settings choose the color settings you want to synchronize your CC apps to.
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Illustrator and InDesign not responding
Illustrator and InDesign keep shutting down or not responding. I am using large files(Im designing wallpaper for my final piece, i do it on Photoshop, then try and transfer parts to Illustartor to put it together and get it to line up at the edges etc) so i dont know whether thats the problem, Ive tried shrinking them down but i dont want to shink them too much incase they are all pixelated when i print them out
Nobody can tell anything without some system info and exact details about your documents. most such crashes have nothing to do with teh programs themselves, but rather specific things being used in the files like certain fonts, color profiles and so on...
Mylenium -
CS5 (Illustrator and InDesign) randomly centers my workspace
When I'm zoomed in while working in Illustrator and InDesign, CS5 will arbitrarily center itself away from the area I'm working on. Sometimes it's on another page in the document, sometimes it's on the pasteboard. How do I make it stop?
I'm running 10.6.8 and using a bluetooth mouse (if that helps in any way).
Thanks!You mean while you are allready zoomed in or while you zooming in? Because if you have something selected in InDesign, it will automatically center on that obcet the moment you start zooming.
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CS3 Illustrator and Indesign problems
I am still using CS3 and have recently reinstalled (uninstalled from old comp) onto a new computer with double the capacity - now 8GB 64 bit OS Wind 7 Prof. Since it has been on the new computer both Illustrator and Indesign close down on opening. Indesign I haven't been able to use successfully, but I am using Illustrator, slowly and patiently. The message on Indesign is basically the same each time, 'No virtual memory, free up memory' or similar. Illustrator opens asking to relink/replace all images & graphic, but closes down each time I try to relink through this prompt. What I do is 'ignore' and then manually relink. This seems to work for awhile, then goes into 'Illustrator Not Responding' will either freeze or close down, either way I loose what I have just done.
What can the problem be, apart from it being CS3, no use saying I need to upgrade, because the company will not do that. Do I need to download a patch or update etc. Help, getting a little impatient with it all.
Cheers
DonnaShort answer: CS3 is not tested and not certified to run on Win 7. Therefore, at the riosk of sounding rude, as far as Adobe is concerned, your problems are your own. There are no patches or magic buttons to push. All you can hope is to maximize compatibility by turning off UAC, using compatibility mode for Win XP, running with admin privileges and so on. Talk to your IT department/ person. If you can provide exact system info and the crash details, we may be able to advise further.
Working with your Operating System’s Tools
Mylenium
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