Illustrator and Indesign wont install when installing Creative Suite 4

Im trying to install just photoshop, illustrator and Indesign on my laptop from the CS4 master collection. When I tried to custom install I wasnt able to "check" Illustrator or Indesign so I tried installing the complete suite and it still didnt install those two. I have an HP I-7 running windows 7 and I have plenty of ram and I changed my screen resolution as recommended. Im not sure why it wont let me install these two programs but installed everything else. Please help!

Troubleshoot installation with install logs | CS3, CS4
Mylenium

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        8 GB RAM Upgradeable
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