Illustrator and other CS4 Apps crashing in snow leopard

Question

Hello,
Just upgraded from 10.5.8 to 10.6 and am having some very serious CS4 issues. I first noticed in flash when it constantly kept crashing on save. Now it seems that same issue is also on Illustrator durring open or save or export. I went over to photoshop and that's doing the same as well. The crash is similar on all programs in that it will thow a beach ball after you click save or open, then after a few seconds the entire program closes and two types of crash windows open. One that lets your submit a report and relaunch and the other seems liek the same thing with more options.  I am using a Macbook pro dual core 2.2ghz with 4 gigs of ram. Does anybody have any suggestions?
Thanks!
-Cody

Answer 1

This is what I think the problem is that many of the users upgraded and there is a difference between Leopard and Snow Leopard which changes the way the OS works and interacts with the applications, but it is not unstable once you get a fresh start.
But how do you get a fresh start if you really do not understand or have any knowledge of those components?
Probably with a lot of pain and frustration.
I experienced all of the issues that everyone else experienced the difference is I did not panic and I thought about what are the kinds of things that would be me a real fresh start.
Short of an archival reinstall!
This is what I did. Instead of trying one thing at a time I simply trash all those files I knew could cause the problem.
Settings Folder ( it is important to trash the folder as it can itself be corrupt not just the preferences inside) then all the Cache files in the two Application Support Folders for the Adobe products giving me problems, any folder in the applications support folders under Adobe related to that application, Font Cache and the com.adobe.(Application name).plist files in the user preferences.
Now also I will give you a possible universal cause for crashing and that is what caused Photoshop to crash every time I used it.
The OS installed a font that it requires to run and I had substituted a postscript version of it prior to installing  the OS upgrade and it worked fine, the postscript version. But I now had a duplicate version loaded and I had a choice to disable it or deactivate the  postscript version which was the simplest thing to do and so I did it and Photoshop works and I notice that Illustrator behaved better as well.
My printer drivers were not working so I downloaded the upgrade and it was still not working so I remove the driver from the printer list and then added it back so the OS would know it had been added. The printers work fine. Well I had to clean the nozzle so that the printer would do a good job.
So it would be wise perhaps to try and get everything that can contribute to these issue off the system until the oS and the application can re create them in a fresh way.