Illustrator and photoshop crashes on startup with MacPro (OS 10.7.5)
Hello all. I just installed Illustrator and Photoshop CC on 2 Macs. Both run perfectly on Macbook Pro (OS 10.10.1). However on Mac Pro (OS 10.7.1) every time I try to launch Illustrator or Photoshop both apps crashes the computer. I've reinstalled OS and didn't installed any other apps but the problem persists. Can any body help me? I need it to work. Tks
Hi Sumit
Why can’t I have any answer from Adobe? I bought a licence and now I can’t work with the software.
Regards
RUI FURTADO
MAO brand partner
R. Nova da Alfandega, 7 - S. 305
4050-430 Porto
M +351 936 359 707
E [email protected]
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I recently reinstalled CS6 Design Standard, Illustrator and Bridge crash on startup.
These are my system specifications,
13-inch, Mid 2012 Macbook Pro, 2.5 GHz Intel Core i5, 4GB 1600 MHz DDR3, Intel HD Graphics 4000 1024 MB, OSX 10.9.1
this is the error report for illustrator CS6
Process: Adobe Illustrator [12957]
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 691 (16.0.4)
Code Type: X86-64 (Native)
Parent Process: launchd [148]
Responsible: Adobe Illustrator [12957]
User ID: 501
Date/Time: 2014-02-07 17:21:57.244 -0600
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: E298102B-5A93-9654-E79A-FFB9B365E2D3
Sleep/Wake UUID: CBCF252E-48AA-400D-A881-4F4A6C0516FD
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type dvacore::filesupport::dir_create_exception: $$$/dvacore/filesupport/DirCreate=The directory '@0' could not be created. Please check the parent directory protection or permission rights.
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff96f2f866 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff9606e35c pthread_kill + 92
2 libsystem_c.dylib 0x00007fff8dc8cbba abort + 125
3 libc++abi.dylib 0x00007fff8f79d141 abort_message + 257
4 libc++abi.dylib 0x00007fff8f7c2aa4 default_terminate_handler() + 240
5 libobjc.A.dylib 0x00007fff97f17322 _objc_terminate() + 124
6 libc++abi.dylib 0x00007fff8f7c03e1 std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff8f7c008b __cxa_rethrow + 109
8 com.adobe.illustrator 0x0000000100848b70 0x100000000 + 8686448
9 com.adobe.illustrator 0x0000000100704284 0x100000000 + 7357060
10 com.adobe.illustrator 0x00000001006f4cfc 0x100000000 + 7294204
11 com.adobe.illustrator 0x0000000100163528 0x100000000 + 1455400
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff96f30662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8b9ac43d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8b9ac152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff96f2fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9606ef08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff96071fb9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff96f2fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9606ef08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff96071fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff96f2fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9606ef08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff96071fb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff96f2f716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9606fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff902bba50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff902bbc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff9028c38d MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000102a2e2c9 0x1029f5000 + 234185
6 com.adobe.ACE 0x0000000102a2d5da 0x1029f5000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff9028c90b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff9606d899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff9606d72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff96071fc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff96f2f716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9606fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff902bba50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff902bbc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff9028c38d MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000102a2e2c9 0x1029f5000 + 234185
6 com.adobe.ACE 0x0000000102a2d5da 0x1029f5000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff9028c90b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff9606d899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff9606d72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff96071fc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff96f2f716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9606fc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff902bba50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff902bbc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff9028c38d MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000102a2e2c9 0x1029f5000 + 234185
6 com.adobe.ACE 0x0000000102a2d5da 0x1029f5000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff9028c90b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff9606d899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff9606d72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff96071fc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff7d529310 rcx: 0x00007fff5fbff528 rdx: 0x0000000000000000
rdi: 0x0000000000000707 rsi: 0x0000000000000006 rbp: 0x00007fff5fbff550 rsp: 0x00007fff5fbff528
r8: 0x0000000000000000 r9: 0x00007fff8dcb4900 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x00007fff5fbff6b0 r13: 0x0000000000000000 r14: 0x0000000000000006 r15: 0x00007fff5fbff590
rip: 0x00007fff96f2f866 rfl: 0x0000000000000206 cr2: 0x0000000108027f50
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Binary Images:
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0x101ab9000 - 0x1027feff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
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0x10295e000 - 0x1029c3ff7 +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.690) <0298BED7-3107-5330-292B-D7BAA1326B8E> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/FilterPort.framework/Versions/A/filterport
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0x1050e9000 - 0x105193fe7 +libicucnv.40.0.dylib (40) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
0x1051ba000 - 0x1052fafe7 +libicui18n.40.0.dylib (40) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
0x105379000 - 0x10547bfef +libicuuc.40.0.dylib (40) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
0x1054c3000 - 0x105610ff7 +com.winsoft.wrservices (WRServices 5.0.0 - 5.0.0) <FFA48E0A-A17C-A04F-AE20-6815EB944DEA> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x105684000 - 0x1058cdfe7 +com.adobe.linguistic.LinguisticManager (6.0.0 - 17206) <301AAE8E-BA78-230E-9500-FCCA204B49CB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
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External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 6523
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=292.6M resident=114.2M(39%) swapped_out_or_unallocated=178.5M(61%)
Writable regions: Total=65.1M written=7144K(11%) resident=8096K(12%) swapped_out=0K(0%) unallocated=57.2M(88%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 140K
CoreServices 256K
Kernel Alloc Once 8K
MALLOC 48.4M
MALLOC (admin) 32K
Memory Tag 242 12K
STACK GUARD 56.0M
Stack 11.1M
VM_ALLOCATE 1276K
__DATA 26.8M
__IMAGE 528K
__LINKEDIT 88.9M
__TEXT 203.8M
__UNICODE 544K
mapped file 24.9M
shared memory 4K
=========== =======
TOTAL 462.6M
on top of this, the apple error support says it has a solution to the probelm, but the computer won't let me view it, any suggestions? I have tried permissions for the program, as well as fontbook issues, neither of them are the probelm, as far as I can tell.Hi Dredlund,
This crash seems to be related to persmission issue on your ~/Libraries folders. Can you please check if before lanching AI, you can create/delete files in ~/Libraries/Application Support/Adobe/ folder.
Also check for the permissoin on ~/Libraries/Preferences/Adobe folder.
Sanjay. -
Hi all,
Recently updated to CC 2014, and while both Illustrator and Photoshop run perfectly, every time I launch Indesign it crashes my entire operating system, forcing me to restart the computer.
I'm running Mac OS 10.7. Should also mention that clean unistall/install did nothing to fix the issue.
Anyone else having the same issue? Please help.Hi Sumit
Why can’t I have any answer from Adobe? I bought a licence and now I can’t work with the software.
Regards
RUI FURTADO
MAO brand partner
R. Nova da Alfandega, 7 - S. 305
4050-430 Porto
M +351 936 359 707
E [email protected] -
Opening files with Illustrator and photoshop doesn't work, i have to drag the files from finder in to the program.
This problem appears after opening 4 a 5 files, rebooting helps another 4 a 5 times and appears again.I'd recommend reposting in the Boot Camp forum, that is where the Boot Camp and Windows gurus hang out.
Good luck. -
I'm having problems with CS2 (mainly illustrator and photoshop
I'm having problems with CS2 (mainly illustrator and photoshop ) randomly shutting down while trying to save a file. Reformatted my laptop for fear of a virus and reloaded... I have gotten nowhere.
Please Help!CS3 still had issues with the preferences becoming corrupt, so a possible workaround would be to reset the preferences.
The file is called AIPrefs and is located under 'Documents and Settings/User/Application Data/Adobe/Adobe Illustrator CS3 Settings'. It is a hidden file. Delete it with Illustrator closed and when you launch the program again the file will be rebuilt.
May be it is also sounds like you need more memory for your computer. If you can navigate to your computer's memory controls, and allow your operating system to use a portion of your hard disk drive (HDD) as RAM (maybe 2Gb or so) it may solve your issue.
How is about: http://www.filerepairforum.com/forum/adobe/adobe-aa/illustrator/383-%E2%80%8Bcorrupted-fon ts-in-illustrator-file-urgent-help-need – resource has non-commercial specialty
Third party software Illustrator Repair Kit also must be good solution
It has free demo version at:- http://www.illustrator.repair/
Hope this will be helpful. -
Issues with Win 7 & CS2. Illustrator and Photoshop have "Stopped Working"
Hi, New to this so I apologize in advance. Bought a new computer in December '09. 6gig quad processor and plenty of 500gigs of disc space. NOt a Memory Issue! Installed CS2 ( 'cause the computer took all of my money!) and all worked fine until 4 days ago. I mainly use illustrator and photoshop. When I tried to save a document... The programs simply "Stopped Working" I'm a rookie with the tech stuff so please speak slowly and simply.... I would appreciate any help as I'm losing money and work right now! Thanks
CS2 is totally unsupported under Win 7. And if you have 6 gigs of RAM I'll guess that it's a 64 bit system which simply adds to the complexity.
Sorry, but the best advice you'll get is to upgrade.
Bob -
Is it possible to use the fonts I have in my Mac Font Book with Creative Cloud software, such as Illustrator and Photoshop?
Hi Kyley,
Syncing fonts from CC is a feature of Typekit. However, fonts that you've installed manually on your system will be available in all your apps. You won't need to sync them.
I hope that helps. Let me know if you have any further questions.
Cheers,
Benjamin -
Illustrating with Illustrator and Photoshop cs3
I am just starting out in digital Illustration and was wondering if any one could recomend any books or web sites that discuss using illustrator and photoshop to create illustrations?
That's a pretty broad subject CoGordo.
Sort of like asking "Can anyone show me how to use a wrench and screwdriver to build a robot?"
It leaves so many directions to go in that it's difficult to give a decent reply.
You might need to narrow it down a bit.
Are you struggling with the basics of the applications?
Are you currently an illustrator looking to expand your toolset?
Do you have ANY experience with either of the applications?
Are you experienced with traditional illustration?
What types of natural media are you trying to replicate? -
I previously downloaded CS6 Master Collection with Illustrator and Photoshop. I now need to add...
I previously downloaded CS6 Master Collection and selected Illustrator and Photoshop. Now I need to add InDesign. I called a while back and someone helped me download almost everything, I think. I just need help with the next phase. They said something about deleting my existing Master Collection and reinstalling it? HELP! Is there a phone number I can call?
you shouldn't need to uninstall anything (and do not delete any files).
just run the master collection installer and tick/select the programs you want to install. -
My Adobe Illustrator and Photoshop CS6 aren't opening...
Hello, I am having issues with my Illustrator and Photoshop CS6. Both software are encountering different issues. For Illustrator, the issue is that when the software is trying to start up, it crashes unexpectedly (it seems to get stuck on the "ColorHarmony.aip" then quits). Illustrator opens maybe 5% of the time when i sit there and try to open it, but its rare to get it to work.
For Photoshop, it crashes 50% of the time during start up (similar to Illustrator), but the main issue with Photoshop is that when it actually opens, everything becomes incredibly slow. The mouse glitches and it takes extremely long for anything to actually work, I can't even select tools because the mouse glitches so bad.
inDesign however is completely fine.
I own the Adobe Creative suite : Standard
My computer is a HP Envy laptop with windows 8.1. It has 16b of RAM, an i7 processor and has a nvidia geforce graphics card.
I have already un-installed and re-installed the software and even did a system restore and it didn't solve the issue.
Please help I need this for school.
Thanks,
-EricMoving this discussion to the Illustrator forum.
Eric you have not posted any installation errors thus I moved this discussion to the Illustrator forum. I would recommend you post any specific launch error or performance inconsistencies in the forum relevant to that software title. You can find a list of available forums at https://forums.adobe.com/welcome. -
When I try to do a CC update I get an U44M1I210 error message, "Update failed - Unable to extract the downloaded files. Press retry to download again. (U44M1I210)" - help please - re-downloading makes no difference, applies to latest Indesign, Illustrator and Photoshop CC, others seemed to update without problems. I can see the disk image files in AAMUpdater folder but they will not open and come up with "couldn't be opened - resource busy" message.
Yes Jeff, I did all those several times to no avail.
I've included a small error snippet from two installs here. In Creative Cloud when updating the Apps, all 3 get to 50%, then the failure occurs. Retrying starts at 50% and fails the same way each time.
This first one is a segment from the Indesign updater - I have always had the all hard drive folders with read and write privileges allowed and I checked again, this is still the case so I do not know why this particular error message is arising. The second snippet if from the Illustrator update.
08/21/14 09:27:20:522 | [INFO] | | OOBE | DE | | | | 25152 | Installer Operation: PayloadUninstaller
08/21/14 09:27:20:522 | [INFO] | | OOBE | DE | | | | 25152 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/21/14 09:27:20:522 | [INFO] | | OOBE | DE | | | | 25152 | Session {CB2632B8-D44B-11E3-88A6-77388C8F654B} modify request for AdobeCode: CommonUninstall
08/21/14 09:27:20:527 | [INFO] | | OOBE | DE | | | | 25152 | Effective AdobeCode for: CommonUninstall is CommonUninstall
08/21/14 09:27:20:528 | [INFO] | | OOBE | DE | | | | 25152 | Payload 8.0.0.15 CommonUninstall: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources
08/21/14 09:27:20:531 | [INFO] | | OOBE | DE | | | | 25152 | INSTALLDIR property not found in database
08/21/14 09:27:20:531 | [INFO] | | OOBE | DE | | | | 25152 | Beginning un-installation for payload at /Library/Application Support/Adobe/Uninstall/CommonUninstall.db
08/21/14 09:27:20:531 | [INFO] | | OOBE | DE | | | | 25152 | UninstallSeq property not found in database
08/21/14 09:27:20:531 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Applications/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 1)
08/21/14 09:27:20:531 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 1)
08/21/14 09:27:20:531 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Applications/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 2)
08/21/14 09:27:20:531 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2)
08/21/14 09:27:20:532 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 10.0/en_GB/Extensions". Check and correct folder & parent directory permissions and then try again.(Seq 3)
08/21/14 09:27:20:532 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 3)
08/21/14 09:27:20:532 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 10.0/en_GB". Check and correct folder & parent directory permissions and then try again.(Seq 4)
08/21/14 09:27:20:532 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 4)
08/21/14 09:27:20:532 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 10.0". Check and correct folder & parent directory permissions and then try again.(Seq 5)
08/21/14 09:27:20:532 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 5)
08/21/14 09:27:20:532 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/HelpCfg/en_GB". Check and correct folder & parent directory permissions and then try again.(Seq 6)
08/21/14 09:27:20:532 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 6)
08/21/14 09:27:20:532 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEPServiceManager4/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 7)
08/21/14 09:27:20:532 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 7)
08/21/14 09:27:20:532 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEPServiceManager4/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 8)
08/21/14 09:27:20:532 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 8)
08/21/14 09:27:20:532 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEP/extensions". Check and correct folder & parent directory permissions and then try again.(Seq 9)
08/21/14 09:27:20:532 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 9)
08/21/14 09:27:20:532 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEP". Check and correct folder & parent directory permissions and then try again.(Seq 10)
08/21/14 09:27:20:532 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 10)
08/21/14 09:27:20:532 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 11)
08/21/14 09:27:20:532 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 11)
08/21/14 09:27:20:532 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 12)
08/21/14 09:27:20:532 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 12)
08/21/14 09:27:20:533 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Applications/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 13)
08/21/14 09:27:20:533 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 13)
08/21/14 09:27:20:533 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Applications/Adobe InDesign CC 2014/Plug-Ins". Check and correct folder & parent directory permissions and then try again.(Seq 14)
08/21/14 09:27:20:533 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 14)
08/21/14 09:27:20:533 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Applications/Adobe InDesign CC 2014". Check and correct folder & parent directory permissions and then try again.(Seq 15)
08/21/14 09:27:20:533 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 15)
08/21/14 09:27:20:533 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014/Plug-ins.localized/Extensions.localized". Check and correct folder & parent directory permissions and then try again.(Seq 16)
08/21/14 09:27:20:533 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 16)
08/21/14 09:27:20:533 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014/Plug-ins.localized". Check and correct folder & parent directory permissions and then try again.(Seq 17)
08/21/14 09:27:20:533 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 17)
08/21/14 09:27:20:533 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014". Check and correct folder & parent directory permissions and then try again.(Seq 18)
08/21/14 09:27:20:533 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 18)
08/21/14 09:27:20:533 | [ERROR] | | OOBE | DE | | | | 25152 | DF037: Unable to delete directory "/Applications/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 19)
08/21/14 09:27:20:533 | [WARN] | | OOBE | DE | | | | 25152 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 19)
08/21/14 09:27:20:533 | [INFO] | | OOBE | DE | | | | 25152 | Completing un-installation for payload at /Library/Application Support/Adobe/Uninstall/CommonUninstall.db
08/21/14 09:27:20:533 | [INFO] | | OOBE | DE | | | | 25152 | Physical payload uninstall result:0
08/21/14 09:27:20:623 | [INFO] | | OOBE | DE | | | | 24018 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*
08/21/14 09:27:20:623 | [INFO] | | OOBE | DE | | | | 24018 | :: END TIMER :: [Payload Operation :CommonUninstall] took 101 milliseconds (0.101 seconds) DTR = 79.2079 KBPS (0.0773515 MBPS)
08/21/14 09:27:20:624 | [INFO] | | OOBE | DE | | | | 24018 | User specified overrideFile:
08/21/14 09:27:20:625 | [INFO] | | OOBE | DE | | | | 24018 | The csu inventory was not updated for payload 8.0.0.15 CommonUninstall, value of local var is -1
08/21/14 09:27:20:625 | [INFO] | | OOBE | DE | | | | 24018 | Calling the ROLLBACK custom action code for pre-remove for payload 8.0.0.15 CommonUninstall
08/21/14 09:27:20:698 | [INFO] | | OOBE | DE | | | | 24018 | No operation. We're done:
0/22/14 11:18:46:937 | [INFO] | | OOBE | DE | | | | 77654 | Beginning un-installation for payload at /Library/Application Support/Adobe/Uninstall/CommonUninstall.db
10/22/14 11:18:46:938 | [INFO] | | OOBE | DE | | | | 77654 | UninstallSeq property not found in database
10/22/14 11:18:46:938 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Users/MikeTessersComputer/Library/Preferences/Adobe/dynamiclinkmediaserver". Check and correct folder & parent directory permissions and then try again.(Seq 1)
10/22/14 11:18:46:938 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 1)
10/22/14 11:18:46:938 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Users/MikeTessersComputer/Library/Preferences/Adobe InDesign". Check and correct folder & parent directory permissions and then try again.(Seq 2)
10/22/14 11:18:46:938 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2)
10/22/14 11:18:46:938 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 3)
10/22/14 11:18:46:938 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 3)
10/22/14 11:18:46:938 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Startup Scripts CC/Adobe Photoshop". Check and correct folder & parent directory permissions and then try again.(Seq 4)
10/22/14 11:18:46:938 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 4)
10/22/14 11:18:46:938 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions". Check and correct folder & parent directory permissions and then try again.(Seq 5)
10/22/14 11:18:46:938 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 5)
10/22/14 11:18:46:938 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 9.0/en_US". Check and correct folder & parent directory permissions and then try again.(Seq 6)
10/22/14 11:18:46:938 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 6)
10/22/14 11:18:46:938 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 9.0". Check and correct folder & parent directory permissions and then try again.(Seq 7)
10/22/14 11:18:46:938 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 7)
10/22/14 11:18:46:939 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 10.0/en_GB/Extensions". Check and correct folder & parent directory permissions and then try again.(Seq 8)
10/22/14 11:18:46:939 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 8)
10/22/14 11:18:46:939 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 10.0/en_GB". Check and correct folder & parent directory permissions and then try again.(Seq 9)
10/22/14 11:18:46:939 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 9)
10/22/14 11:18:46:939 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign/Version 10.0". Check and correct folder & parent directory permissions and then try again.(Seq 10)
10/22/14 11:18:46:939 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 10)
10/22/14 11:18:46:939 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/InDesign". Check and correct folder & parent directory permissions and then try again.(Seq 11)
10/22/14 11:18:46:939 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 11)
10/22/14 11:18:46:939 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/HelpCfg/ro_RO". Check and correct folder & parent directory permissions and then try again.(Seq 12)
10/22/14 11:18:46:939 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 12)
10/22/14 11:18:46:939 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/HelpCfg/en_GB". Check and correct folder & parent directory permissions and then try again.(Seq 13)
10/22/14 11:18:46:939 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 13)
10/22/14 11:18:46:939 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/HelpCfg/el_GR". Check and correct folder & parent directory permissions and then try again.(Seq 14)
10/22/14 11:18:46:939 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 14)
10/22/14 11:18:46:939 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEPServiceManager4/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 15)
10/22/14 11:18:46:939 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 15)
10/22/14 11:18:46:940 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEPServiceManager4/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 16)
10/22/14 11:18:46:940 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 16)
10/22/14 11:18:46:940 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEP/extensions". Check and correct folder & parent directory permissions and then try again.(Seq 17)
10/22/14 11:18:46:940 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 17)
10/22/14 11:18:46:940 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/CEP". Check and correct folder & parent directory permissions and then try again.(Seq 18)
10/22/14 11:18:46:940 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 18)
10/22/14 11:18:46:940 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 19)
10/22/14 11:18:46:940 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 19)
10/22/14 11:18:46:940 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 20)
10/22/14 11:18:46:940 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 20)
10/22/14 11:18:46:940 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe Photoshop CC 2014/Plug-ins". Check and correct folder & parent directory permissions and then try again.(Seq 21)
10/22/14 11:18:46:940 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 21)
10/22/14 11:18:46:940 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe Photoshop CC 2014". Check and correct folder & parent directory permissions and then try again.(Seq 22)
10/22/14 11:18:46:940 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 22)
10/22/14 11:18:46:940 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe InDesign CC 2014/Plug-Ins". Check and correct folder & parent directory permissions and then try again.(Seq 23)
10/22/14 11:18:46:940 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 23)
10/22/14 11:18:46:941 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe InDesign CC 2014/Plug-Ins". Check and correct folder & parent directory permissions and then try again.(Seq 24)
10/22/14 11:18:46:941 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 24)
10/22/14 11:18:46:941 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe InDesign CC 2014". Check and correct folder & parent directory permissions and then try again.(Seq 25)
10/22/14 11:18:46:941 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 25)
10/22/14 11:18:46:941 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe InDesign CC 2014". Check and correct folder & parent directory permissions and then try again.(Seq 26)
10/22/14 11:18:46:941 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 26)
10/22/14 11:18:46:941 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014/Plug-ins.localized/Extensions.localized". Check and correct folder & parent directory permissions and then try again.(Seq 27)
10/22/14 11:18:46:941 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 27)
10/22/14 11:18:46:941 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014/Plug-ins.localized/Extensions.localized". Check and correct folder & parent directory permissions and then try again.(Seq 28)
10/22/14 11:18:46:941 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 28)
10/22/14 11:18:46:941 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014/Plug-ins.localized". Check and correct folder & parent directory permissions and then try again.(Seq 29)
10/22/14 11:18:46:941 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 29)
10/22/14 11:18:46:941 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014/Plug-ins.localized". Check and correct folder & parent directory permissions and then try again.(Seq 30)
10/22/14 11:18:46:941 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 30)
10/22/14 11:18:46:941 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014". Check and correct folder & parent directory permissions and then try again.(Seq 31)
10/22/14 11:18:46:941 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 31)
10/22/14 11:18:46:941 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe Illustrator CC 2014". Check and correct folder & parent directory permissions and then try again.(Seq 32)
10/22/14 11:18:46:941 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 32)
10/22/14 11:18:46:942 | [ERROR] | | OOBE | DE | | | | 77654 | DF037: Unable to delete directory "/Applications/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 33)
10/22/14 11:18:46:942 | [WARN] | | OOBE | DE | | | | 77654 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 33)
10/22/14 11:18:46:942 | [INFO] | | OOBE | DE | | | | 77654 | Completing un-installation for payload at /Library/Application Support/Adobe/Uninstall/CommonUninstall.db
10/22/14 11:18:46:942 | [INFO] | | OOBE | DE | | | | 77654 | Physical payload uninstall result:0
10/22/14 11:18:47:030 | [INFO] | | OOBE | DE | | | | 77365 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 -
Recently my CS5 illustrator and Photoshop is not responding frequently. How to rectify?
Recently my CS5 illustrator and Photoshop are not responding frequently. keep crashing. Any solution?
Thanks,
MikeHi Mylenium,
My imac processor 2.66GHZ intel core i5
Memory 8G 1067MHz DDR3
Mac OS X 10.7.5 (Lion)
When I try to launch CS5 illustrator, sometime it is not responding. It also happen after I launched illustrator and I was just doing some basic design, change type and zoom in and out.
If I opened both CS5 illustrator and photoshop, while I was working on illustrator and when it start not responding, photoshop also become not responding and vice versa.
I hope this information is adequate for you and troubleshoot for me what's wrong with my mac.
Thanks
Mike -
I can't get my registered versions of CS6 Photoshop and Illustrator to run in full mode. I installed CS6 Design Standard online end of June (an upgrade from CS5.5), on my old MacBook Pro. I didn't run the programs then as I was waiting on arrival of new MacBook Pro. I migrated the programs from my old MacBook to the new, and today tried to run those programs for the first time. InDesign work OK (after an initial hiccup) but Illustrator and Photoshop will only run in trial mode, and won't let me save files. My CS6 Design Standard shows with it's registration in my Adobe Account. All seems in order, but Illustrator and Photoshop won't run in registered mode. Can you please help?
Demons1 in the future please only migrate your documents and settings.
Please use the uninstallers to remove your current installation. They are located in the Applications/Utilities/Adobe Installers folder. Once the uninstall is complete you will also want to run the CC Cleaner Tool. You can find more details at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
If you need to download a fresh copy of the installation files for Creative Suite 6 you can do so at Download CS6 products.
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