Illustrator can't open an Illustration, and the Offending operator is {eps_metadata_stream}, However, there's no context. Help?

At my office, we've been using Shutterstock to get images. Recently we got some images to use for badge templates, and I've mass edited them in Bridge so that they'll have similar keywords and naming conventions. Now however, when I try to open specific files, the error pops up here:
I assume that through deleting some keywords and adding new ones in bridge, I've messed up the files.
I've tried looking around some forums, but I can't find my specific error, especially with there being no listed context...
I use both Bridge and Illustrator CC 2014. The files in question are all .eps files. They are all vectors downloaded off of shutterstock, during a 30 day subscription.
At the office we use Windows 7 computers.
Can anyone help me out? As we've been stumped on this one for a few days.

Lunalutra,
One thing often tried first is to create a new document and File>Place the (PDF contents, if any, of the) corrupted one to see how much may be rescued that way.
Here are some websites where you can see whether it can rescue the actual file, and if it can, you may pay for a subscription to have it done,
http://www.recoverytoolbox.com/buy_illustrator.html
http://markzware.com/adobe-software/fix-illustrator-file-unknown-error-occurred-pdf2dtp-fi le-recovery/
http://www.illustrator.fixtoolbox.com/
As far as I remember, the first one is for Win and the second one is for Mac, while the third one should be for both.
Here are a few pages about struggling with it yourself (you may search for that specific string in the error meesage when you get to it):
http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-illustrator-ai-file/
http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html
http://kb2.adobe.com/cps/500/cpsid_50032.html
http://kb2.adobe.com/cps/500/cpsid_50031.html
http://helpx.adobe.com/illustrator/kb/enable-content-recovery-mode-illustrator.html

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