Illustrator CC 17.0.1 is out...

For those using the view=discussions page, do not miss out the release notes to 17.0.1 (and run the updater) http://helpx.adobe.com/illustrator/release-note/illustrator-17-0-1-release-notes.html

Hi Kingmonkey,
The Illustrator team is currently investigating the cause of this issue which is MAC only.
Uninstall Illustrator
In the menu bar, click Creative Cloud ().
Click Settings (), and then click Quit Creative Cloud.
Restart Creative Cloud, and reinstall Illustrator CC from the Apps tab.
A second workaround which worked for few other users is to disable all the non-system fonts and then Launch AI CC 17.0.1
Please refer to the knowledgebase article Update causes Illustrator CC to crash | Mac only for more information.
Thanks and Regards,
Raghuveer

Similar Messages

Lines being printed that don't appear on PDF document created in Illustrator.. Pulling my hair out!

So here's the story:
I own a company that designs and sells sewing patterns for men's clothing to be made by home sewers. I have my patterns professionally drafted and sent to me as a poster-sized PDF. I then open it in Illustrator, move things around, change some fonts, etc... and make a 34" wide copy to be printed at a copy shop. That's all fine and dandy, and it prints out perfectly.
I then use Acrobat XI Pro to open the 34" version and print to Adobe PDF with the poster setting of 7.5" x 10" for people to print at home. Then I open each page of the multi-page PDF in Illustrator to add a border, alignment marks, page numbers, etc... and save as the same PDF.
Now here is where the weirdness begins. For some reason, there are random chunks of lines (identical to the pattern lines throughout the rest of the document) that aren't supposed to be there. They don't show up on my screen when I open the file in Illustrator or Adobe, but they get printed every time. I've even started the whole process from scratch, tested the 34" wide version at the print shop (prints perfectly), and split it into pages again, and the phantom lines are still there!
I've attached a photo I took of one of the pages in question. The file on my screen is the exact one I printed, and as you can see, they are definitely not the same
Can anyone help me? I can send the PDF files in question if need be!
Oh and if it helps, I have been saving the PDF files as Press Quality from Illustrator. Any other settings/info you need? Thanks very much in advance!

Yep, it definitely is a complicated workflow... But I'm not really sure of any other way to get from the 34" wide pattern to the home-sewing version which is split into pages and has alignment marks and whatnot. I'm very much an amateur that has figured it out as I went
I went through the page in the photo pretty thoroughly with the layer panel and I couldn't find any mystery lines... But I did find something interesting; when I click on any of the pattern lines, it shows the whole line of the pattern piece, which extends well past the edge of the artboard. So when I'm printing the poster-sized PDF to 7.5x10 pages, it's keeping all the anchor points of a line even if only a small piece of that is on the actual page.
Does this help? I've included the page in the photo as well http://www.putlocker.com/file/DADB4759DBB860D8
Thanks again to everyone!
Also, should I be keeping all the files I'm editing as .ai files and then only exporting to PDF for the very final product? I was doing that at first, but then using .pdf for the whole process didn't seem to make any difference.

Why does a grey box appear around my Illustrator document when I print it out in acrobat?

I am having this huge problem. After I create a document in Illustrator, crop it (so it is print ready) , open the file in Acrobat to print, something unusual happens. A greyed out tinted box appears to print which seems to be the specific area that I previously cropped in Illustrator. This has never happened to me before until I switched to CS4. Any suggestions as to how I prevent this from happening. You can sort of see it happen in the preview window with the image I attached.

Well that's just the thing... I save the document as an ai.file and just usually open and print through acrobat.

Cannot sync Kuler panel with Illustrator CC 2014 - buttons are greyed out

neither of my mac computers using OS10.9.4 and adobe illustrator cc 2014 are allowing me to link or download from Kuler. i already signed out and then back in again. do you have a solution for me? I love this great service. please help.

I reset the preference file more than once, just to be sure - has no effect.
As Monika says, you can ALT+click tools to cycle through them, but this is only a temporary solution and it would be good if the software could be fixed. It's very frustrating not being able to easily change to most tools from the UI. For now I have put my most-used tools on a custom tool bar instead.

When I export PDFs from Illustrator CC my files are coming out as white pages.

I've never had this issue before. I recently updated to Mac OS Yosemite and now this is happening. Mac OS Preview will see the files as created in Illustrator, but Adobe Acrobat will open them as White Pages.

Save as>PDF>Illustrator Default (I've also tried High Quality Print)

Photoshop CC 2014 (same happens in illustrator). Filter gallery (not greyed out, file is regular 8bit rgb) will not work. Error message "the operation could not be completed". Tried throwing out preferences etc.

Anyone know why this happened after last photoshop update?

Type Terminal in Spotlight (The magnifying glass or to the right of your name on the Mac menu bar) and double click it to start it up.
Copy and paste the command at the prompt ($) and it should look like this. Press Enter, type your password, then Enter again.
What I'm think is that if the permissions of the App Support folder were altered, that might explain why things are refusing to work properly
It's an idea, it won't hurt anything, and if we are lucky it will fix the problem.

I have files that may have been created in various versions of Illustrator. We need to be able to open them, but all we have is CS6 suite. I have called and been told that "technicians at adobe" could perform a paid service to find out what the files were

I have files that may have been created in various versions of Illustrator. We need to be able to open them, but all we have is CS6 suite. I have called and been told that "technicians at adobe" could perform a paid service to find out what the files were created in and get them to be useable in InDesign 6, but I'd need an email address that was registered to our software to give the help desk person. After finding the correct email address, different adobe help number people told me to come here to ask as there is no phone support. Can anyone get me to an adobe technician that can provide a price quote for finding out what created these files and for getting them converted? Thanks.

Sorry, I understood you to say you had the whole CS6 suite, which includes Illustrator.
As far as finding out what the files are, sometimes you can look at them in a text editor to figure this out. See below; the, Creator Tool line. Not every software package makes it this easy, though.

Can't Print from Illustrator Anymore

just out of the blue, can't print from Illustrator CS3 or 4 to an epson 3800. Had the printer and computer for over a year, Vista 64, never had an issue, printed hundreds of pages with this printer and various Adobe products, then bam, out of the blue, this problem.
Uninstalled and reinstalled drivers, 4 times now!
I can print test page from the Windows dialog in add/remove printers.
From Illustrator I have tried different pdf and ai documents, same thing. Printing hangs, nothing comes out, and most frustrating, I can't delete the print job and have to reboot to print another page.
I can print from the following with no problems:
Photoshop CS4
Microsoft Word 2004
Firefox
Sketchup
Vectorworks (CAD)
ect.
Just never in Illustrator

try dumping your preferences
go to Users\[username]\AppData\Roaming\Adobe Illustrator CS4 settings, drag this file out to the desktop and then try printing, also make certain the file is on your local machine and not a server.

Control + minus zoom out - please read

I use the control + minus for zooming out with my left hand (using control key on RIGHT side of keyboard and don't need to remove right hand from mouse) so often it's subconscious. Now, when I use that keystroke it turns the cursor into the minus pen tool. PLEASE READ FURTHER.
If I remove my hand from the mouse and use the control key on the LEFT side of the keyboard it works but I don't want to have to do that. I have upgraded from CS4 to CS5, and it is still doing this, AND got a brand new keyboard. It works fine in Photoshop - it just does this in illustrator, and it's driving me NUTS. so it's not my keyboard, and it shouldn't be illustrator since I upgraded. WHAT is going on? I need this to function because I use it all the time and don't want to have to think before doing it, or have to slow myself down by using both hands. HELP! (and thanks to anyone who can tell me how to get out of this loop of hell!)
[p.s. will be out of office for next week so may not be able to respond after today]

Edit >> Keyboard Shrcuts
Though the PC or Mac both don't discrimate whether you use the left or right CMD or Ctrl in Illustrator, I would still check these out.
The PC also has a control panel for international keyboard languages & assistance for handicapped, take a look at those. I don't have a Win station in front of me at the moment to give you the exact name of those.

When I save for web and device in Illustrator, I see all the pixels... What is wrong?

I have created a vector image. When I save for web and device in Illustrator, the image does not come out clear even if I'm saving the image the same size as the artboard. I can see the coutours (pixels)... I've opened the file on another computer and everything is perfect. What is wrong on my computer?
I have reinstalled the program and did all the updates. What else can I try?
Thank you!

So that you know next time that option is no longer available so to speack it is now under a dropdown wiht the default none then Type Optimized or Art Optimized in CS 5 and operhaps CS 4 as well

Illustrator CS2 adds mysterious white dashed line thru my linked Photoshop file

Im using Windows XP, Illustrator & Photoshop CS2, Acrobat 7.0 Professional.
I have an illustrator file with a linked PSD file that has this mysterious thin white dashed line going through the entire image & I have no idea what it's from or how to repair it.
My trouble shooting thus far includes:
- In illustrator - I hide all the layers to see if there was an odd graphic on another layer that was causing the line, nothing. I tried to select the dashed line, not possible. I've created a PDF of the file, and the dashed line is in the PDF too (to verify it wasn't just Illustrator). Oddly in both Acrobat & Illustrator when I zoom in & zoom out, the dashes maintain their on-screen viewing proportions (like the dash spaces recalculate to the same tiny thin dashed line no matter what zoom Im at)
- In Photoshop - I zoomed in until I couldn't zoom no more and there is not the slightest dashed line in the graphic.
Lastly, I have this exact linked setup repeated throughout several different files (basically its the same ad but laid out to different dimensions for each)... and none of the others have this mysterious white dashed line.
here's a screen capture from Acrobat... zoomed into 6400%
argh - can someone help? Thanks!
kristin

Hi guys (and sorry for the tremendous delayed response).
No the line doesn't print on my local b/w laser printer. However I have seen the lines print in 1 newspaper publications... (this is out of 50 different publications)
Yes, the image is rotated slightly in illustrator, and I always flatten prior to making the PDF (cuz of the transparency/drop shadow).
It's really making me nervous that ALL our ads have these lines appearing during onscreen viewing... Im making a new batch of ads for our campaign & there are more lines than before!
Any tips theories remedies my friends?

Copy & Paste From Illustrator to Photoshop not matching document size

I just recently reformated my computer and I've been having an issue with copy and paste from Illustrator to Photoshop. Before I could copy a 2"x2" vector box from Illustrator into photoshop making a new document and the size and resolution would match. That is the new document would say 2"x2" at 300 ppi in photoshop and the preset would read "clipboard". I would then hit ok and paste and it would match perfectly. Now since I've reformated, photoshop always creates a new document with the wrong size regardless of the settings I enter in Illustrator or photoshop. I have document raster and effects set at 300 ppi in Illustrator and I have the new document set at 300 in photoshop, but it always transfers the 2"x2" box as some other size no matter what resolution I change it too. Again this used to work before so I'm assuming there is some setting I forgot about. Does anyone know? The main issue is the clipboard preset is not matching the document size, its almost as if Illustartor is telling photoshop it's a different resolution when it's not. Copying to 72 ppi seems to have no issue, which makes me think Illustrator just isn't sending it out at 300 ppi, but I don't know why as I have the document set at 300 ppi.

Have you found an answer that wasn't posted here yet? I have the same issue.

Illustrator wont copy & paste at 300 ppi regardless of settings

I just recently reformated my computer and I've been having an issue with copy and paste from Illustrator to Photoshop. Before I could copy a 2"x2" vector box from Illustrator into photoshop making a new document and the size and resolution would match. That is the new document would say 2"x2" at 300 ppi in photoshop and the preset would read "clipboard". I would then hit ok and paste and it would match perfectly. Now since I've reformated, photoshop always creates a new document with the wrong size regardless of the settings I enter in Illustrator or photoshop. I have document raster and effects set at 300 ppi in Illustrator and I have the new document set at 300 in photoshop, but it always transfers the 2"x2" box at 72 dpi regardless of settings. Again this used to work before so I'm assuming there is some setting I forgot about. Does anyone know? The main issue is the clipboard preset is not matching the document size, its almost as if Illustartor is telling photoshop it's a different resolution when it's not. Copying to 72 ppi seems to have no issue, which makes me think Illustrator just isn't sending it out at 300 ppi, but I don't know why as I have the document set at 300 ppi. I confirmed this as I can make a 2"x2" box in photoshop and paste into Illustrator and it reads as 2"x2" at 300 ppi in Illustrator, but if I copy from Illustrator back to photoshop it pastes it at 72 ppi. Changing the settings to 300 ppi in Illustrator seems to have no effect. Might be a bug. Should I try reinstalling?

Unfortunately, it's a known bug.
http://forums.adobe.com/message/6052251
You can try putting in a bug report - perhaps they will be more motivated to fix it when more people complain.
http://www.adobe.com/go/wish

How do you change default greyscale colouring of graphs in illustrator CS4

I've been trying to format graphs in illustrator CS4 and can't figure out how to change the defualt colour from Greyscale to be a swatch of my own choice without having to change it manually once the data is entered.
Is there a way of changing the settings? This is driving me nuts!!!

You really can't but you can recolor the chart using a color group you define.
Describing in written words how the recolor art feature works is not practical for me so it is by a movie
http://mysite.verizon.net/wzphoto/recolor.mov
BTW if you want the colors to be the value of one color just make a color group of one color and apply it or choose a one color job from the drop down.
Like this

Problems cutting and pasting into illustrator 4 after upgrading to MAC OS 10.6.44

Hi-
I've been using my copy of CS4 illustrator without a problem until I recently upgraded to a macbookpro running OS10.6.4
When I copy items, any item into illustrator it puts a large black box around where the text is.
When I open up old documents I created on illustrator I can copy and past those text items without a problem. here is an example of what Illustrator is doing to my pastes:
heres what it is supposed to look like:
Here is what the paste looks like in illustrator now: I can't figure out how to fix this. Any suggestions? This is really putting a damper on my publication process.

If you have AppleCare, you should have a simplified Tech Tool Pro CD already. It is not part of Mac OS X. Tech Tool Pro is a third party utility package that helps diagnose and repair some problems that might occur with a Mac. Just Google for "Tech Tool Pro" (including the double quotes) and you will find tons of information on it. If you don't have Tech Tool Pro, its available for purchase at any store that sells Mac software.

Illustrator CC 17.0.1 is out...

Similar Messages

Maybe you are looking for