Illustrator CC 2014 always crashes once i quit it, any help??

Every time i am done using Illustrator and quit it on Mac it says it has "quit unexpected" I can still save files but its still quite annoying. any help would be greatly appreciated thanks!

j,
Did you reinstall the full three step way, see 6) in the list, and did you delete font caches (see item 11) under 5) in the list?
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:
https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

Similar Messages

  • Recently, my Illustrator CC 2014 app crashes...

    Recently, my Illustrator CC 2014 app crashes... I will be in the middle of working on something and it simply crashes - I have done nothing different to my Windows OS - updates are all there latest  drivers in tack...
    E.

    Hello Eric,
    Adobe has provided these things and maybe they are laying on the right track:
    Creative Cloud Help/Troubleshoot download and install issues >>> https://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    and brandnew >>> Creative Cloud Help/App doesn’t open; progress wheel spins continually:
    http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
    Good luck!
    Hans-Günter

  • Illustrator CC 2014.1 crashes after interface loads up (Windows 8.1)

    I was using illustrator cc 2014. It was working fine. But then i updated it to 2014.1. Now illustrator crashes everytime the interface loads up. It shows no error or anything. It loads up fine & crash. I even wiped out c drive & re-install windows. Still not working. Weird thing is that it is working fine on my second computer. I uninstalled it from my main pc & installed it on 2nd one. It works great. It only crashes on my main one. Please help!

    Hi Felippe,
    If it is Illustrator CC 2014.1(18.1.0) and you are using Extensis Suitecase Fusion then please try following solution given in the article.
    http://helpx.adobe.com/illustrator/kb/illustrator-cc-20141-crash-launch.html
    Here is the Extensions Suitcase 5 update which I believe will solve the issue.
    http://www.extensis.com/support/product-support/suitcase-fusion-5/
    Hope this helps.
    Please let me know if this is not the case.
    Regards,
    Sumit Singh

  • Adobe Illustrator CC 2014 keeps crashing. How can I fix this?

    My Illustrator CC 2014 program keeps quitting on me at random times and I can't figure out how to make it stop. I've already tried to redownload it and the problem is still there. I am an art student so I need to use this program regularly on my laptop. Does anyone know how to fix it? My macbook is a MacBook Pro (Retina, 15-inch, Late 2013), Version 10.10.2 and works on OS X Yosemite. Any help would be wonderful I am desperate!

    maegwins22914520 schrieb:
    I signed in to adobe under a different admin and it didn't help with anything.
    Did you create that one new or did it already exist on the computer? In that case it might have been corrupt as well.
    When Illustrator can't read the preferences file, it won't work.

  • Illustrator cc 2014 trial crashes right after launch

    i just downloaded illustrator cc 2014 trial, but it crashes right after launch without error messages appearing. how should i fix it?

    terexina,
    Just to make sure, are all the faces of the Verdana and Tahoma fonts installed and enabled/activated through the OS (not font mangement) as TTF (not OTF)?
    The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
    1) Close down Illy and open again;
    2) Restart the computer (you may do that up to 3 times);
    3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
    4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
    5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
    Even more seriously, you may:
    6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
    http://www.adobe.com/support/contact/cscleanertool.html

  • Illustrator cc 2014 pattern crash

    Illustrator cc 2014 crashes when I (2014 iMac ''27 - Maverick) save changes to a pattern... Anyone know how to solve this?

    Chuchi,
    You may try to have a look at the list, maybe especially items 1) and 11) under 5).
    The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
    If possible/applicable, you should save curent artwork first, of course.
    1) Close down Illy and open again;
    2) Restart the computer (you may do that up to 3 times);
    3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
    4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
    5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
    Even more seriously, you may:
    6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.

  • Fireworks CS4 Mac fails to quit.  Any HELP appreciated.

    I ALWAYS HAVE TO force quit FW CS4. This has been happening
    ever since I
    first installed it.
    This is the console log:
    2/27/09 7:41:00 PM kernel unknown SIGSEGV code 0
    2/27/09 7:41:05 PM Adobe Fireworks CS4[59398] ***
    -[NSConditionLock
    unlockWithCondition:]: lock (<NSConditionLock:
    0x228172f0> '(null)')
    unlocked from thread which did not lock it
    2/27/09 7:41:05 PM Adobe Fireworks CS4[59398] *** Break on
    _NSLockError() to
    debug.
    This is a sample from the activity monitor, but I've seen
    other plugins
    listed too:
    2.plugin/Contents/Resources/Xenofex 2.rsrc
    /Applications/Adobe Fireworks CS4/Plug-Ins/Alien Skin Xenofex
    2/Xenofex
    2.plugin/Contents/Resources/Xenofex 2.rsrc
    /Applications/Adobe Fireworks CS4/Plug-Ins/Alien Skin Xenofex
    2/Xenofex
    2.plugin/Contents/Resources/Xenofex 2.rsrc
    count=0, state=0
    /Network
    count=0, state=0x2
    ->0x96a85d8
    ->0x1199e2a8
    ->0x9716440
    ~~~~~~~~~~~~
    Jefferis Peterson, Pres.
    Web Design and Marketing
    http://www.PetersonSales.com

    Same here. I have never ever been able to quit FW CS4 the
    regular way since the very sad day I installed it.
    Furthermore, I experience crashes whenever I rearrange my
    menue floaters (I already tried deleting my user prefs).
    To crown this, today I closed my "document library" panel by
    accident and probably will never see it again. Too bad, I really
    got used to have it around...
    Mac OS X, 10.5.6 // FW CS4 10.0.0.495

  • CS2 Crashes instead of opening. Any Help, please?

    I have Adobe Illustrator CS2 and every time I try to get it to open, it crashes / does not open. By this I mean that I click on it and the start up screen appears. But when it comes time for the program to launch it does not. I do not get any error messages. It just does not open, and it appears as the program did before I clicked on it.
    I also have Adobe InDesign CS2 and Adobe Photoshop CS2 both are still working fine. I tried calling Adobe customer support already. However, since my version of Illustrator is old they no longer offer customer service on it. Does anyone have any ideas on how to fix this problem and to get Illustrator to open? I would really appreciate any help that people are able to offer. Thank you!

    My system is a Mac OS X version 10.5.8 with a 2.16 GHz Intel Core Duo and 1 GB 667 MHz DDR2 SDRAM.

  • InDesign crashing when using type tool - any help?

    Hi,
    Ive looked for this problem in the threads here but couldnt find the solution, only similar problems.
    I use InDesign on OSX and it works fine until I use the type tool - in new or old documents. Then it crashes.
    I tried reinstalling the program and uninstalling, also uninstalling the last fonts added to the system to no success.
    Any help would be much appreciated.

    Hi Steve,
    Its CC and it was working perfectly.
    I was on OSX Mavericks when I last edited documents.
    I've updated the OS to Yosemite a few days ago. Illustrator and Photoshop worked perfectly on Yosemite.
    I also installed a few fonts, which worked on Illustrator, if that's of any help.
    I've uninstalled all the recent additions and tried using InDesign afterwards, but its still crashing.
    I can post the error log I receive.

  • Frequent Indesign Crashing, CS6 and Now CC, any help for a fault finding novice?

    Good afternoon,
    I have been experiencing a lot of crashes, firstly with CS3 on my old system, then with CS6, then I upgraded to a new PC and still had CS6 crashes and now i have CC and still having similar issues.
    My system is Windows 8 Pro 64 Bit, with 8GB Ram.
    The crashing can happen upon Indesign boot, even with a simple 3Mb file opening and can also occur randomly mid work.
    Here is my error report if it will help.
    http://pastebin.com/diEQwr0F
    I have looked through the forum but am not certain if other faults i have come across are related to mine or not so If anyone can advise the best course of action it would be much appreciated. I am not the most technically minded when it comes to the running of the pc so any help would be great.
    Best regards
    D

    I hope you are running any of your InDesign versions at their most-recent patched version; not at their out-of-the-box versions. Click on Help > Update in InDesign in order to download and install the version patch.
    Have you tried this? Opening the C:\Windows\Temp folder while no programs are running; selecting all the .tmp files and all the files beginning with a tilde (or really select all files and sub-folders within that folder) and delete them and then reboot your Windows machine and see if it feels better and runs InDesign more stably.
    Another chicken-soup idea to investigate is to obtain a font utility software like FontDoctor. Run this investigative software on your installed fonts to see whether it finds a corrupt or partially corrupt font. Remove any such bad fonts. BTW, simply getting rid of old fonts is a good idea. Get rid of all your PostScript Type 1 fonts. Leave only OpenType fonts on your system.
    Afterwards, maybe your system will crash less.

  • Pages always crashes when I quit the program

    Hello out there,
    (nearly) always when I close the programm, pages informes me, that it has crashed...
    Any idea?
    I use a MacBook Pro, LED-Display-Model

    I am having similar crashing problems. After about 2 weeks using Pages/iWork 08, it's been crashing several times a day - after closing a document, after giving print command (it prints okay), perhaps even after giving the save command. Looking for answers, too...

  • Photoshop CC 2014 always crashes

    Good day,
    I installed yesterday Photoshop CC 2014 and need to uninstall the Photoshop CC (old) help to penetrate the Errors Fix!

    Have you tried look at where the failure is?  If you look into your Windows reliability history at the Photoshop crashes you may get a idea as to what is failing.

  • Premiere 2014 CC Crashing - Please direct me to any definitive answers

    So I'm having the problem that many seem to be having with Premiere 2014 CC continually, continually crashing.
    I'm wondering:
    Has Adobe released any definitive statement as to exactly why this is happening, and exactly how to remedy the situation? I see a lot of random people saying "maybe try this...this might work for awhile...etc. etc. etc.", but in my search through the communities forums, I haven't seen anything official from Adobe. Granted I haven't had time to comb the forums because I'm on a GD deadline and I have to get what work I can done in the midst of this ridiculousness...

    Hi Franklin Glass,
    Chris Clifford wrote:
    Thanks Kevin,
    System is a Mac OS X 10.8.5.
    Installed Cuda at one point, have since tried to remove it from everywhere.
    Application is Premiere Pro CC 2014 8.1
    Media is H.264 in Quicktime.
    Crashes occur during editing. Most commonly what happens is the viewer will freeze up. I'll still be able to move the playhead back and forth, but the image won't move. At this point in 'Force quit applications', it will say that Premiere isn't responding, and I'll force quit.
    Less common, but still regular, is that Premiere will crash on it's own, seemingly randomly, with the note "Sorry, Premiere has encountered a serious error etc."
    I have almost the same setup but experience none of these issues.
    One problem a lot of people had were unexpected behaviors when updating your project file from 8.0 to 8.1, like crashing. Tell me, did you update your project file midway through your project? If so, and it's not too late, is it possible to return to 8.0 to complete your project?
    If that is not possible, you may want to try each of the following steps:
    Sign out from Creative Cloud, restart Premiere Pro, then sign in
    Update any GPU drivers
    Trash preferences
    Ensure Adobe folder preferences are set to read/write in all 3 locations.
    Delete media cache
    Delete preview files
    Remove plug-ins
    If you have AMD GPUs, make sure CUDA is not installed
    Repair permissions
    In Sequence Settings > Video Previews, change the codec to one that matches your footage
    Disconnect any third party hardware
    If you have a CUDA GPU, ensure that the Mercury Playback Engine is set to CUDA, not OpenCL
    Disable App Nap
    Reboot
    Report back if anything here worked for you.
    Thanks,
    Kevin

  • Illustrator CC - illustrator CC 2014 Upgrade. But a problem arises. Help!

    However, after you install the 2014 version.
    CC to work with files.  The file is not open.
      'Can't open illustration.' With that notice.
    Not only one file.
    Apart from other files.
    Lost to upgrade an existing file.
    So not going to upgrade to the product?
    A good way to do this?

    In English? If you have specific issues, you need to explain them properly and provide technical information like system specs, details about your files and so on. Feel free to post in your native language. That's what the Translate button is for...
    Mylenium

  • SpeedGrade Oct 2014 keeps crashing. Can't get any work done.

    Processor: Intel Core i7-2600 CPU @ 3.40GHz
    RAM:         16 GB
    System Type: 64-bit OS Windows 7
    Graphics Card: nvidia GeForce gtx570
    Direct link to speedgrade from prpro works for a few tweeks of color correction, then stops working. All was fine til the upgrade.

    Hi Fran, I see the PM, but with this older machine connected via dial-up access to the message will be delayed until I am on my laptop at a compatible internet speed. My 'working' machine with Speedgrade is not connected to the internet.
    I will try to respond here before my browser drops out and refreshes.
    Speedgrade crashed on me numerous times consecutively, then I tried one more time and it worked fine. I was able to create my LOOKS, save and link back to Premiere Pro, where I have the similar problems as others. In Premiere things are slower then they were before the update. Just creating a multi-camera sequence is slow to move clips around on the timeline. Then to move edit points around is slow.
    I do not need to go back to Speedgrade for awhile although I would like to if I knew it was stable. I need to spend my time in Premiere.
    With my thoughts towards the whole update, I now am researching into my Samsung EVO 840 SSDs and the whole Performance Restoration firmware fix that Samsung has just released due to the read speeds deteriorating over time.
    I wonder how many people have these EVO 840 drives and if the update triggered any unstability.
    No, I have not tested my read and write speeds. I just know that it is another parameter where things could be going wrong. For me to run the Samsung fix means backing-up numerous TB of data as well as the operating system is a bit much to get into at present (as I have 5 EVO 840's).

Maybe you are looking for

  • How do I get my information back on my phone after updating itunes

    how do I get my information back on my phone after updating I Tunes.  I up dated it this morning and when it was complete, all my contacts and my pics and my screen savers and sounds were from my daughters phone. I can not locate any of my informatio

  • Starting from 9.2.2 on recent machines

    Hi everybody, For bad or good reasons and mainly because our very specific 'house-made' repair-tracking system still runs on OS9, we are actually investigating the most recent machines that will start in 9.2.2 (not Classic, real OS9 startup). In part

  • Get the data type

    Hi All,           I have one requirement like i have statement : "data: text type c  length 1" i need to get only data type "C" into one variable.I used split it will not work for my requirement .Can anybody please suggest  any other abap syntax to g

  • Add new fields to Sales Order

    Hi All, I want to add new fields to the Additional Data A of the sales order header and   and new fields to the Additional Data A of the sales order item. Can anyone please suggest me if there are any user exits or BADI's for this. Thanks, Nammi.

  • SAPUI - XML View - complex type information

    Hi, I have some issues to express my type information in XML views. The JS view would look like: new sap.m.Text({      text: {           path:"/number",           type: new sap.ui.model.type.Integer({groupingEnabled: true, groupingSeparator: '.'}) My