Illustrator CC 2014 crach with 0xc0000005

Hello,
I have problem with Ilustrator CC 2014. It's random crash on saving file.
Intel i5-3340 Quad-Core 3,1GHz
4x Kingston 8GB 1600MHz DDR3 CL10 DIMM HyperX Fury Red Series
Patriot SSD Blaze 240GB
ASUS GeForce GT 740 2GB DDR3
Windows 7 Pro x64
Nazwa aplikacji powodującej błąd: Illustrator.exe, wersja: 18.1.1.446, sygnatura czasowa: 0x547efe06
Nazwa modułu powodującego błąd: Illustrator.exe, wersja: 18.1.1.446, sygnatura czasowa: 0x547efe06
Kod wyjątku: 0xc0000005
Przesunięcie błędu: 0x000000000019f9e2
Identyfikator procesu powodującego błąd: 0xb88
Godzina uruchomienia aplikacji powodującej błąd: 0x01d0662ea2da733e
Ścieżka aplikacji powodującej błąd: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Ścieżka modułu powodującego błąd: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Identyfikator raportu: 0b1035a8-d225-11e4-b5a3-bcee7be31d24
Nazwa aplikacji powodującej błąd: Illustrator.exe, wersja: 18.1.1.446, sygnatura czasowa: 0x547efe06
Nazwa modułu powodującego błąd: Illustrator.exe, wersja: 18.1.1.446, sygnatura czasowa: 0x547efe06
Kod wyjątku: 0xc0000005
Przesunięcie błędu: 0x000000000019f9e2
Identyfikator procesu powodującego błąd: 0x55c
Godzina uruchomienia aplikacji powodującej błąd: 0x01d06629313a8fb9
Ścieżka aplikacji powodującej błąd: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Ścieżka modułu powodującego błąd: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Identyfikator raportu: 04a16a34-d221-11e4-a104-bcee7be31d24
Can somebody help me?

Our dtp operator work with file opened in Illustrator. From time to time, he saves the file using the save command in file menu. I do not know what information I could give to more accurately determine the moment of occurrence of the error.

Similar Messages

Illustrator CC 2014 Crashes on Startup

Hi,
I recently updated to Illustrator CC 2014, along with other Adobe programs such as Photoshop, After Effects, InDesign etc. All other programs launch fine, but Illustrator always crashes when initialzing a plugin or loading the font library. I'm unsure if it's definitely linked because it's not always the same plugin being loaded when it crashes. However, I deleted the plugins folder and the program loaded correctly, but I obviously couldn't do anything inside the program.
I'm running Windows 8 64 bit, and the programs are all installed on a SSD. I've tried compatibility mode, running as administrator and reinstalling the program. If I can't fix this issue soon I'm just going to revert back to a previous version.
Anyone have any ideas?
Thanks!

Audemus,
You may try to reinstall, using the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

I am having trouble with scaling strokes in Illustrator CC 2014.

I have a barcode I need to scale and I have ste the preferences to "Scale strokes and effects" but it is messing with the barcode? I tried it in the previous version and it works fine.

It is a real bad idea to use lines instead of rectangles for bar codes because of the potential for the strokes to scale incorrectly. You should convert to outlines.
That being said, Illustrator CC 2014 has a stroke scaling bug that is likely causing the problem:
Strokes scaled with Object > Transform > Scale are scaled correctly.

Illustrator 2014.2 with Esko plugins crashes on launch

I "accidentally" installed the 2014.2 update of the CC apps. Since then, Illustrator crashes on launch saying "An unexpected error occurred (4294967188)..." and quits. I have the common Esko plugins installed (Studio, Dynamic Content, Studio Visualizer) Packaging designers - be aware - don't update to 2014.2 !!! I am going to switch to a different Mac running 2014.1 - and remember not to ever change a running system. This, my friends, seems to be the only solution. I faced so many problems with CC in the past few weeks and months making it nearly impossible to keep business running. I really have to say that I am absolutely disappointed by Adobe, its policy - focusing on everything that is touchable - that shiny, pinky IOS touchy apps and forgetting about us professionals, who once relied on a stable platform that was called Apple+Adobe (and worked really fine, several decades ago)

Monika, to be honest I really don't know, but I even didn't think about that as it was a "sub level" update, not something going from Illustrator CC to Illustrator CC 2014. But this doesn't seem to be an issue any more. After a few hours of sleep I decided to uninstall and re-install CC 2014. I was very surprised about the fact that there was no sign of an available update to Illustrator CC 2014.2 any longer (only Illustrator CC 2014.1). I definitively swear that a few hours before I installed an update of that version AI CC 2014.2, and even now there is no sign of that version. Is there anyone out there who can confirm that there was an AI CC 2014.2 update available (obviously only for a very short period of time, maybe withdrawn?!) Nevertheless - everything works fine so far with a clean re-install of AI CC 2014.1 - as long as there is no AI CC 2014.2 in sight!

Has anyone experienced an update download issue (42) with Illustrator CC (2014)?

Abode Creative Cloud has been bugging me to update for a couple of weeks so I succumbed this morning.
The first part was the Creative Cloud App which succeeded after failing a couple of days ago.
I then clicked the install for the following in this order as they showed:
Photoshop CC (2014) Successful
Illustrator Cc (2014) Failed
Premiere Pro CC (2014) Failed
Dreamweaver CC (2014) Successful
Media Encoder CC (2014) Successful
SpeedGrade CC (2014) Failed
That works out to 50%. Impressive!
Anyway when I tried the "retry" as suggested "total failure".
I tried again, by first closing the Creative Cloud App and reopening, but those 3 Apps still came up with the fail message and "Retry" button.
I sure hope the Illustrator and Premiere Pro keep working for me until this mess has been sorted out; because I sure pay enough for the privilege.
Once again Adobe CC has met my expectations!

As the song goes ... "What a difference a day made Twenty-four little hours ... "
When I booted up my system this morning, I opened the Creative Cloud App and the "Retry" buttons had gone to be replaced with the usual clue "Install" buttons.
Closing the Creative Cloud App yesterday did not have this affect, and it would appear my system had to be rebooted to reset the "Retry" buttons.
I decided to click on one and allow it too update, before clicking on the next; although the App is designed that you can click on multiples and it will queue them.
I believe yesterday's issue was a Creative Cloud App issue, although it did queue and update the other three updates without a problem.
In the future I will likely not queue updates but do them one at a time just to see if my Creative Cloud experience improves.

Problems with Illustrator CC 2014 in Sony Vaio Fit 15A with N-Trig touch screen and digitizer pen.

Hello to everybody!
Some times ago Adobe has updated Illustrator to CC 2014 version and now it support touch pressure\pan\zoom in Windows 8 tablets. I have Sony Vaio Fit 15A with N-Trig touch screen and digitizer pen with pressure-sensitive support.
I was extremely disappointed that the brush in new version does not work correctly. Watch the video please that I did specifically for the demonstration.
I use Adobe Illustrator CS6 and Adobe Illustrator CC 2014 for comparison. In the old version the brush is works correctly. You must do a lot of clicks to start the brush in CC 2014 version (please see video). What causes of the problem? Please help me!

Hello to everybody!
Some times ago Adobe has updated Illustrator to CC 2014 version and now it support touch pressure\pan\zoom in Windows 8 tablets. I have Sony Vaio Fit 15A with N-Trig touch screen and digitizer pen with pressure-sensitive support.
I was extremely disappointed that the brush in new version does not work correctly. Watch the video please that I did specifically for the demonstration.
I use Adobe Illustrator CS6 and Adobe Illustrator CC 2014 for comparison. In the old version the brush is works correctly. You must do a lot of clicks to start the brush in CC 2014 version (please see video). What causes of the problem? Please help me!

Hello. i have a problem with updating illustrator CC 2014. i succeed updating indesign CC 2014

hello. i have a problem with updating illustrator CC 2014. i succeed updating indesign CC 2014 & photoshop CC 2014, but every time i try to update illustrator CC 2014, its failed.
how can i solve this problem?

Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

Illustrator CC 2014 running EXTREMELY slow on brand new 6 Core Mac Pro with 64Gbs of Ram. This can't be right :(

Hi,
I've just picked up a brand new 6 core Mac Pro and I am having some serious lag issues with Illustrator CC 2014. I am just trying to select relatively simple objects (an illustration of the side of a coin) and there is a massive delay between when I click on an object and when it actually becomes selected.
Someone please tell me they know how to fix this? Please

after the two fixes above in illustrator cc Im still experiencing
file open - nothing happens
file place nothing happens
fix - quit illustrator and restart - open file from the folder lol
PS CC
A wierd warning popping when I want to open a file nothing opens just the warning
fix quit out and start again
for those of you out there in yur 40s and this is your career you started like me on photoshop 2 or 3 on an lc 6/100 60 and even on the quadras lol
this is the first time Ive had seen so many bugs in adobe software
why I bought it the curve tool astute dont have a curve tool and I work alot with them and the funky title branding it looks cool visual consumer glutton lol
so yeah now going to look at how to stop my monthly subscription will proabably have to go to that forum next lol
an d evert back to CS6 im outputting to many jobs to have these hold ups

I am up to date with illustrator CC 2014. When I look under windows, I cannot find extensions. I would like to get to adobe kuler. What am I missing?

I am up to date with illustrator CC 2014. When I look under windows, I cannot find extensions. I would like to get to adobe kuler. What am I missing?

Christal,
Will this help?
Illustrator Help | Kuler panel | Illustrator CC
If things are really missing, you may try the list (in this case 5) is irrelevant).
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:
https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

When I create a rectangle, I can not to change the shape of a rectangle with the cursor in illustrator CC 2014 For what?

When I create a rectangle, I can not to change the shape of a rectangle with the cursor in illustrator CC 2014 For what?

Xavigarcia,
I am afraid you have come across the Live Rectangle bug which is limited to the MAC versions starting with 10.7 and 10.8, but not 10.9 (Mavericks) or 10.10 (Yosemite). Hopefully, the bug will be fixed soon.
So a switch to Mavericks or Yosemite with a reinstallation might be the way to solve it here and now.
To get round it in each case, it is possible to Expand the Live Rectangles to get normal old fashioned rectangles, or to Pathfinder>Unite, or to use the Scale Tool or the Free Transform Tool.
A more permanent way round that is to create normal old fashioned rectangles, after running the free script created by Pawel, see this thread with download link:
https://forums.adobe.com/thread/1587587

Cannot sync Kuler panel with Illustrator CC 2014 - buttons are greyed out

neither of my mac computers using OS10.9.4 and adobe illustrator cc 2014 are allowing me to link or download from Kuler. i already signed out and then back in again. do you have a solution for me? I love this great service. please help.

I reset the preference file more than once, just to be sure - has no effect.
As Monika says, you can ALT+click tools to cycle through them, but this is only a temporary solution and it would be good if the software could be fixed. It's very frustrating not being able to easily change to most tools from the UI. For now I have put my most-used tools on a custom tool bar instead.

Aihostadapter for illustrator cc 2014 (for use with flex)

Flex extensions are still working in Illustrator CC 2014, so before we jump to new CEP panels - is there a way to get aihostadapter working for CC 2014? currently it's not working, i.e. I can't capture ART_SELECTION_CHANGED event.

You can download the working copy of the AIHostAdapter plugin for CC2014 from the following URL
https://github.com/timothybrandspencer/CEP-Resources/tree/master/host_adapters/illustrator
A sample on how to capture events like ART_SELECTION_CHANGED in CEP extensions can be downloaded from the following URL
https://github.com/timothybrandspencer/Samples/tree/master/AIHostAdapterDemo
Have verified it working on CC2014 64 bit version of WIN and MAC.
Thanks
Manan

Illustrator CC 2014 18.1.0.430 crashes on startup (windows)

I recently bought adobe CC2014 18.0 for my windows 7 64bit SP1. after a week or so i have got an update to 18.1.0.430 (I think he installed it automatically) and i am not quiet sure but i think after that Illustrator is crashing every time i am starting it up.
It is showing the loading screen and is loading sone stuf but suddenly i got a screen from windows "Adobe Illustrator 2014 stopped working". The only thing i can do is close the window and illustrator closes also. I also bought Photoshop but this one is working fine!
Here is the error i find in the "eventviewer" of windows:
Logboeknaam:   Application
Bron:          Application Error
Datum:         25/10/2014 16:20:15
Gebeurtenis-id:1000
Taakcategorie: (100)
Niveau:        Fout
Trefwoorden:   Klassiek
Gebruiker:     n.v.t.
Computer:      beheerder-PC
Beschrijving:
Naam van toepassing met fout: Illustrator.exe, versie: 18.1.0.430, tijdstempel: 0x54247b91
Naam van module met fout: UserInterface.aip, versie: 18.1.128.0, tijdstempel: 0x542a5984
Uitzonderingscode: 0xc0000005
Foutoffset: 0x000000000006151f
Id van proces met fout: 0x3e4c
Starttijd van toepassing met fout: 0x01cff05ec655dff1
Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Pad naar module met fout: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Required\Plug-ins\UserInterface.aip
Rapport-id: 09be3928-5c52-11e4-b0e4-6c626de6a976
Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-25T14:20:15.000000000Z" />
    <EventRecordID>352305</EventRecordID>
    <Channel>Application</Channel>
    <Computer>beheerder-PC</Computer>
    <Security />
</System>
<EventData>
    <Data>Illustrator.exe</Data>
    <Data>18.1.0.430</Data>
    <Data>54247b91</Data>
    <Data>UserInterface.aip</Data>
    <Data>18.1.128.0</Data>
    <Data>542a5984</Data>
    <Data>c0000005</Data>
    <Data>000000000006151f</Data>
    <Data>3e4c</Data>
    <Data>01cff05ec655dff1</Data>
    <Data>C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe</Data>
    <Data>C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Required\Plug-ins\UserInterface.aip</Data>
    <Data>09be3928-5c52-11e4-b0e4-6c626de6a976</Data>
</EventData>
</Event>
I already searched on the web and tried these things before i was out of thoughts and wrote this message:
- Remove Photoshop + Illustrator and ran the removal (cleanup) tool from Adobe and reinstalled everything
- Reinstalled my graphics card (nVidia GTX 560 ti)
- Scanned on virus and spyware with Combofix & Malwarebytes
- Reinstalled Visual C++ 2012 Redistributable X64 11.0.61030
- deactivated all windows services and startup programs in MSCONFIG
I also made 2 dump files from task manager
- one from the application tab (Werfault.dmp about 90 Mb large)
- one from out of the service tab (illustrator.dmp about 700Mb large)
If you need them or just one of them just let me know how i send them.
nothing have gave any solution at all. I ran out of ideas and forums with the same error so this is sort of my last help.
Thanks in advance

Hello Pureweb,
Please upload the crashdumps on some file sharing website say Dropbox and share the link with us by sending a mail to "[email protected]". We will analyze the dump and will suggest you the workaround appropriately.
In parallel, please check that you do not have any 3rd Party plugins installed in it. Please try to remove them one-by-one and see which one causes the crashes or do reverse i.e. remove all the 3rd party plugins. Or Uninstall Ai and check at following location:
C:\Program Files\Adobe\Adobe Illustrator CC 2014
Please verify that nothing is left at above location on uninstalling Ai. Then try a fresh install and see if Ai works.
Also, verify that you have the updated Wacom drivers on your system. This might be an issue with the 3rd party program as well. One of the user who was having a similar issue reported on the Ai forum that one of the 3rd party Stahl's ImageWorx DTG RIP - a program for printing to a Direct To Garment printer was causing the issue. So, you may check if the similar thing is not happening in your case.
Regards,
Dhirendra

Adobe Illustrator CC 2014 has stopped working when saving

Hi Guys,
I need some help, i'm having this problem when saving. I've tried updating to the newest software but its still doing the same thing.
This is the event log.
Faulting application name: Illustrator.exe, version: 18.1.0.430, time stamp: 0x54247b91
Faulting module name: Illustrator.exe, version: 18.1.0.430, time stamp: 0x54247b91
Exception code: 0xc0000005
Fault offset: 0x0000000000559efe
Faulting process ID: 0x157c
Faulting application start time: 0x01cfe90079cc4a12
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Report ID: 705bfb7e-550a-11e4-82bb-74d435e86436
Faulting package full name:
Faulting package-relative application ID:
I'm running windows 8.1 on a I7 with 16gigs of ram.
Thanks in Advance.

denzal,
You may try to reinstall using the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

Adobe Illustrator CC 2014 won't open under my current admin profile.

I recently installed Adobe CC 2014 suite on my Windows 7 OS. All the programs open properly with the exception of Illustrator CC. The error message I get is:
Adobe Illustrator CC 2014 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Since receiving this message I have gone through other forum posts and have tried all (below) with no remedy.
Uninstalled using Windows Uninstall Program followed by Adobe Creative Cloud Cleaner Tool and reinstalled. (I’ve done this numerous times. I also removed any prior software versions (CS5) along with preceding software preferences.)
All of my OS drivers have been updated.
Monitor, Processor and GPU Drivers are updated. NOTE: I’m running an Intel Core i7 960 3.2GHz processor and an AMD Radeon HD 6700 Series GPU.
I’m running my workstation as an admin user, however created a shared user group so InDesign would open properly. (This was my other problem I was having up until a few hours ago.)
I have uninstalled and reinstalled both Verdana and Tahoma TTF fonts.
I am not running or have installed any 3rd party plug-ins.
I read a forum post that said you can get around this problem by creating a new admin account. I did and was able to open Illustrator under that profile; however I’m still unable to open it under my existing admin account. How can I get around this? There must be a way to get Illustrator to open in my current account.
Any help in this area would be greatly appreciated. I’m now on day No. 2 trying to get this solved.

Hello Mylenium,
Is this what you need to determine what is causing Illustrator CC to crash upon opening the program?
Source
Adobe Illustrator CC 2014
Summary
Stopped working
Date
7/22/2014 1:00 PM
Status
Report sent
Description
Faulting Application Path:              C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Problem signature
Problem Event Name:      APPCRASH
Application Name:           Illustrator.exe
Application Version:         18.0.0.18
Application Timestamp:   53880380
Fault Module Name:        Illustrator.exe
Fault Module Version:      18.0.0.18
Fault Module Timestamp:                53880380
Exception Code:                c0000005
Exception Offset:              0000000000f46822
OS Version:        6.1.7601.2.1.0.256.48
Locale ID:           1033
Additional Information 1:                6425
Additional Information 2:                64256d48db57d4bc137c25bbc699fc9d
Additional Information 3:                0bee
Additional Information 4:                0beeca970ec06b6ebcf9f095a19efea9
Extra information about the problem
Bucket ID:          37012370

Illustrator CC 2014 crach with 0xc0000005

Similar Messages

Maybe you are looking for