Illustrator CC 2014 crashes everytime I try to open a new file

Question

I have Windows 8.1, everything updated as far as I can tell and I tried everything, uninstall illustrator and install it again, restore preferences, and the 3 step unistalling everything, using the CC cleaner tool and install everything again, nothing seems to make a difference, it keeps crashing everytime, I try to get support in the chat and is not avaible, I tried to get support calling to the telephone provided but there is only a pre recorded message which again, sent me to the only option I´ve got ... th forum, I don´t know what else to do. The specific messagethat displays everytime it crashes is the following:  Adobe illustrtor stopped working correctly. There is a problema and Windows will close the program.

Answer 1

You have not provided any useful details about the file, your system and so on. chances are the file was simply exported wrongly/ too large/ with too many details. There are limits how much data AI can handle and on top of it EPS files from GIS programs can simply be atrocious and contain any number of oddities that tip over AI. There is no "Which button must I push?". You have to haggle it out with the supplier of the file and test different things.
Mylenium