Illustrator CC 2014 crashes on mac (yosemite) on launch
Hi everybody
My illustrator cc 2014 crashes all the time after launch with the ''stoped working unexpectly'' error. Can you guys help with that please?
Thanks
I got the same issues after upgraded from Illustrator CC to Illustrator CC2014 on 10.10.2
Similar Messages
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Adobe Illustrator CC 2014 Quit Unexpectedly (mac yosemite)
Hi
I don't use any 3rd party plugins, I've never used illustrator on this mac before. Here's the crash report;
What should i do? Thanks.
Process: Adobe Illustrator [1473]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.1.1 (18.1.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [1473]
User ID: 501
Date/Time: 2015-02-22 12:50:37.451 +0200
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 69F40E1F-8E8A-52EC-C9A7-2238CE9EDDBF
Sleep/Wake UUID: C60BDA86-D616-44A3-967A-9E2B41CA3EBA
Time Awake Since Boot: 13000 seconds
Time Since Wake: 1700 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Dyld Error Message:
Symbol not found: _AMTRetrieveLibraryPath
Referenced from: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Expected in: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/amtlib.framework/Versions/A/amtlib
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dyld 0x00007fff66768075 dyld_fatal_error + 1
1 dyld 0x00007fff6676b241 dyld::fastBindLazySymbol(ImageLoader**, unsigned long) + 180
2 libdyld.dylib 0x00007fff934af3ba dyld_stub_binder + 282
3 ??? 0x00000001015c0e00 0 + 4317777408
4 com.adobe.illustrator 0x0000000100719158 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1504584
5 com.adobe.illustrator 0x0000000100718921 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1502481
6 com.adobe.illustrator 0x00000001004743f6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4007846
7 com.adobe.illustrator 0x00000001005f964e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 326206
8 com.adobe.illustrator 0x00000001005f9296 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 325254
9 com.adobe.illustrator 0x0000000100472a7b boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4001323
10 com.adobe.illustrator 0x0000000100463c56 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3940358
11 com.adobe.illustrator 0x0000000100003424 0x100000000 + 13348
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8b19322e kevent64 + 10
1 libdispatch.dylib 0x00007fff8dc0ea6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8b192946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff928a74a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8b192946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff928a74a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8b192946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff928a74a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8b192946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff928a74a1 start_wqthread + 13
Thread 6:
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007fff667a0288 rbx: 0x000000010d938040 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x00007fff667a03f0 rsi: 0x0000000000000000 rbp: 0x00007fff5fbfeb50 rsp: 0x00007fff5fbfeb38
r8: 0x00007fff6678aaec r9: 0x0000000000000000 r10: 0x00007fff6678df56 r11: 0x00007fff667a03f0
r12: 0x000000010c8b1220 r13: 0x000000010167eb00 r14: 0x00007fff667a03f0 r15: 0x00007fff5fbff908
rip: 0x00007fff66768075 rfl: 0x0000000000000246 cr2: 0x00000001107ff000
Logical CPU: 0
Error Code: 0x00000000
Trap Number: 3BatuBB,
Based on the error message, you could try to reinstall using the full three step way:
Uninstall (ticking the box to delete the preferences), run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Adobe Illustrator CC 2014 crashes when creating file unless in Safe Mode w/o Networking
I'm rephrasing this question. Started here: Illustrator CC 2014 crashing on brand new Surface Pro 3. ntdll.dll error
I'm rephrasing this question. Started here: Illustrator CC 2014 crashing on brand new Surface Pro 3. ntdll.dll error
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Illustrator CC 2014 crashing on brand new Surface Pro 3. ntdll.dll error
Illustrator CC 2014 crashing on brand new Surface Pro 3. ntdll.dll error
Event log:
Illustrator.exe
18.0.0.18
53880380
ntdll.dll
6.3.9600.17114
53649e73
c0000374
00000000000f87a8
1c5c
01cfada4daa6f194
C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
C:\windows\SYSTEM32\ntdll.dll
1b0d17fe-1998-11e4-826e-60029244db05bitlocker encrypts your drive making it difficult to run programs that require constant access to your drive--it should be 'off'--however--just turning it off won't solve the problem. You need to turn it off and decrypt the drive
see below
To turn off or temporarily suspend BitLocker
Click to open BitLocker Drive Encryption.
Do one of the following:
To temporarily suspend BitLocker, click Suspend Protection, and then click Yes.
To turn off BitLocker and decrypt the drive, click Turn Off BitLocker, and then click Decrypt Drive. -
Is there a way to permanently save color libraries in Illustrator CC 2014 so that every time you launch the software, the colors appear in Swatch palette?
Modify the New Document Profile you use the most to reflect what you want it to contain or just make a new document with all the stuff and save it with a distinct name to the New Document Profiles folder in your user profile.
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Illustrator CC 2014 crashes all the time after installing Yosemite 10.10 - why?
Hi there,
as said above my IA crashes all the time.
I am working with Creative Cloud and latest OSX version (Yosemite 10.10). A few days ago I chatted with a team member of Adobe but all recommended was to install a complete new Admin on my MacBook Pro. That would take me almost two days to install and configure all my stuff from the scratch.
Illustrator crashes when ...
I open a ai-file from InDesign to edit it. The splash screen loads but then this appears
It's german, but you all know what it says: "Unexpected failure - ignore / try again / send to apple" If you click on "Send to apple" it loks like this:
I sent it a thousand times to Apple, but haven't heard anything yet.
I open IA regular from the dock
splash screen appears
everything's fine till you click anything (e.g. CMD+N)
then it crashes immediately
What I already did
reinstall IA
reinstall complete suite
cleaned all folders belonging to Adobe
start in safe mode
Thanks for reading all this stuff.
Hopefully anyone has an idea what I can do.
Wisdom of the crowd - here we go.
Best,
JaninaDear adobe & community,
only a few weeks later - it crashes again...
Yosemite 10.10.2
AI latest version
MacBook Pro (Retina, 13", 2013)
I read all support tickets. I checked if there is a drivers for my Wacom (nope). I installed a new admin (AI crashes as well). I updated Java again (no help)
I have no idea what to do.
This is what happening:
- I click on the AI icon
- AI opens with the welcome screen
- Yosemite 10.10.2 / AI newest version (Creative Cloud)
- whatever I click there it crashes and comes up with the following error message (sorry in advance for all the code)
"Process: Adobe Illustrator [1253]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.1.1 (18.1.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [1253]
User ID: 502
Date/Time: 2015-02-05 11:30:33.307 +0100
OS Version: Mac OS X 10.10.2 (14C109)
Report Version: 11
Anonymous UUID: D6DD2548-AB1C-9CC8-3611-C038C37DB42D
Time Awake Since Boot: 1600 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
VM Regions Near 0x10:
-->
__TEXT 0000000100000000-00000001015c0000 [ 21.8M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_pthread.dylib 0x00007fff8af355c1 _pthread_mutex_lock + 23
1 com.apple.CoreFoundation 0x00007fff86cdb721 CFRunLoopStop + 49
2 com.wacom.WacomMultiTouch 0x000000010ae680dd CMacMultiTouchAPI::~CMacMultiTouchAPI() + 83
3 com.wacom.WacomMultiTouch 0x000000010ae888a2 WacomMTInitialize + 136
4 com.adobe.dvaui.framework 0x0000000109ebe22c dvaui::ui::TouchInterface_Wacom::TouchInterface_Wacom() + 140
5 com.adobe.dvaui.framework 0x0000000109ebce78 dvaui::ui::TouchInterface_Wacom::GetInstance() + 40
6 com.adobe.dvaui.framework 0x0000000109eb1dab dvaui::ui::PointerEvent::PointerEvent(dvaui::ui::PointerEvent::Action, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char> const&, dvaui::ui::OS_Event const&, dvaui::ui::PointerEvent::SubType) + 75
7 com.adobe.dvaui.framework 0x0000000109e93142 dvaui::ui::MouseEvent::MouseEvent(dvaui::ui::PointerEvent::Action, int, int, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char>, dvaui::ui::OS_Event const&, dvacore::geom::PointT<int> const&, dvaui::ui::PointerEvent::SubType) + 50
8 com.adobe.dvaui.framework 0x0000000109f245a6 dvaui::ui::OS_View::UI_DispatchPlatformMouseMoveEvent(dvaui::ui::OS_Event const&, bool, bool) + 422
9 com.adobe.dvaui.framework 0x0000000109f21d56 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 198
10 com.adobe.dvaui.framework 0x0000000109f21c66 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22
11 com.adobe.dvaui.framework 0x0000000109f236b6 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 70
12 com.adobe.dvacore.framework 0x0000000109719d0c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
13 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
14 com.adobe.dvacore.framework 0x0000000109719da3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99
15 com.adobe.dvacore.framework 0x000000010971b250 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160
16 com.adobe.dvaui.framework 0x0000000109f2fb3d -[DVAMacContainerView mouseEntered:] + 157
17 com.apple.AppKit 0x00007fff92f0ee19 -[NSTrackingArea _dispatchMouseEntered:] + 75
18 com.apple.AppKit 0x00007fff928d81e2 -[NSApplication sendEvent:] + 3560
19 com.adobe.dvaui.framework 0x0000000109f27c01 -[DVAMacApplication sendEvent:] + 593
20 com.adobe.exo.framework 0x000000010ab14198 -[ExoMacApplication sendEvent:] + 568
21 com.apple.AppKit 0x00007fff92a75fcf -[NSApplication _realDoModalLoop:peek:] + 770
22 com.apple.AppKit 0x00007fff92aaf1f4 -[NSApplication runModalSession:] + 71
23 com.adobe.dvaui.framework 0x0000000109f165ce dvaui::ui::OS_Dialog::ModalLoop() + 286
24 com.adobe.dvaui.framework 0x0000000109f1619c dvaui::ui::OS_Dialog::RunModal() + 172
25 com.adobe.illustrator 0x0000000100a949a4 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 5156244
26 com.adobe.illustrator 0x000000010058a6e9 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5147289
27 com.adobe.illustrator 0x000000010058aa62 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5148178
28 com.adobe.illustrator 0x0000000100781e3e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1933870
29 com.adobe.illustrator 0x0000000100781a1c AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1932812
30 com.adobe.illustrator 0x0000000100ab64d1 std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 22145
31 com.adobe.illustrator 0x0000000100ab14f3 std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 1699
32 com.adobe.illustrator 0x0000000100ab433a std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 13546
33 com.adobe.illustrator 0x0000000100764fe7 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1815511
34 com.adobe.illustrator 0x000000010096903a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3929130
35 com.adobe.illustrator 0x000000010044b31c boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3839692
36 com.adobe.illustrator 0x00000001004742b6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4007526
37 com.adobe.illustrator 0x00000001005f964e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 326206
38 com.adobe.illustrator 0x00000001005f9296 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 325254
39 com.adobe.illustrator 0x0000000100473fb8 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4006760
40 com.adobe.illustrator 0x00000001004e1bbb boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4456299
41 com.adobe.exo.framework 0x000000010ab0ee5d exo::app::AppBase::InvokePostEventProcessing(dvaui::ui::OS_Event const&) + 13
42 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
43 com.adobe.exo.framework 0x000000010ab0efe3 exo::app::AppBase::PostEventProcessing(dvaui::ui::OS_Event const&) + 99
44 com.adobe.dvacore.framework 0x0000000109719d0c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
45 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
46 com.adobe.dvacore.framework 0x0000000109719da3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99
47 com.adobe.dvacore.framework 0x000000010971b250 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160
48 com.adobe.exo.framework 0x000000010ab142d8 -[ExoMacApplication sendEvent:] + 888
49 com.apple.AppKit 0x00007fff92764608 -[NSApplication run] + 711
50 com.adobe.exo.framework 0x000000010ab13bb8 exo::app::OS_AppBase::RunEventLoop() + 56
51 com.adobe.illustrator 0x00000001004e3cf5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4464805
52 com.adobe.illustrator 0x0000000100472dc6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4002166
53 com.adobe.illustrator 0x0000000100463c60 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3940368
54 com.adobe.illustrator 0x0000000100003424 0x100000000 + 13348Thread 1:: Dispatch queue: com.apple.libdispatch-manager
Sorry once more for all the coding, but I have no idea what's important.
@adobe - please help me.
@community - thanks for helping as well.
Thanks you guys.
Janina -
Illustrator cc 2014 crash loading fonts on mac osx 10.9.5
Hello,
I'm trying to open illustrator cc 2014 and its crashes right after loading fonts...
Any ideas?
Regards,
EliranChuchi,
You may try to have a look at the list, maybe especially items 1) and 11) under 5).
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save curent artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall. -
Illustrator CC 2014 crashing Mac when saving large file
Hello,
I hope someone can help, when I am working on a large file in Illustrator CC 2014 and working from with in my mac - not a network drive, my Mac resets its self and I get the power symbol, grey screen and text.
Does anyone know why this happens? I'm sorry if I have posted it in the wrong community. Below is my Mac spec:
Processor: 3.4ghz intel core i7
Memory: 16GB 1600 MHz RAM
OSX Version: 10.9.1
Thank you,
JadeSure Jade,
Definitely I will. Working with Adobe and Apple to get some conclusion.
Thanks
James -
HELP // Illustrator CC (2014) Crashes every time I open it.
I've cleaned up my fonts, reset my PRAM, uninstalled and reinstalled, looked for Wacom drivers, and everything else I can find to do.
HELP!
Process: Adobe Illustrator [677]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.1.1 (18.1.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [677]
User ID: 501
Date/Time: 2015-03-18 16:56:30.245 -0700
OS Version: Mac OS X 10.10.2 (14C1510)
Report Version: 11
Anonymous UUID: 4CD84D7D-1F9E-42D7-B9C1-D7EC6206D18B
Time Awake Since Boot: 1400 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
VM Regions Near 0x10:
-->
__TEXT 0000000100000000-00000001015c0000 [ 21.8M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Application Specific Information:
Performing @selector(dispatchMenuSelection:) from sender DVAMacMenuItem 0x6000000f0f00
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_pthread.dylib 0x000000010ecfd5c1 _pthread_mutex_lock + 23
1 com.apple.CoreFoundation 0x000000010ce13721 CFRunLoopStop + 49
2 com.wacom.WacomMultiTouch 0x00000001142654d1 CMacMultiTouchAPI::~CMacMultiTouchAPI() + 83
3 com.wacom.WacomMultiTouch 0x0000000114284df1 WacomMTInitialize + 136
4 com.adobe.dvaui.framework 0x000000010baec22c dvaui::ui::TouchInterface_Wacom::TouchInterface_Wacom() + 140
5 com.adobe.dvaui.framework 0x000000010baeae78 dvaui::ui::TouchInterface_Wacom::GetInstance() + 40
6 com.adobe.dvaui.framework 0x000000010baeab66 dvaui::ui::TouchInputManager::RegisterTouch(NSWindow*, dvaui::ui::TouchInputManager::Interfaces) + 86
7 com.adobe.illustrator 0x00000001004d4b47 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4402935
8 com.adobe.illustrator 0x00000001004d82b1 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4417121
9 com.adobe.illustrator 0x00000001004d7db5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4415845
10 com.adobe.illustrator 0x00000001004dac07 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4427703
11 com.adobe.illustrator 0x00000001004cb3b9 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4364137
12 com.adobe.illustrator 0x000000010049ff07 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4186807
13 com.adobe.illustrator 0x000000010058222a boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5113306
14 com.adobe.illustrator 0x00000001001e78e7 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1334423
15 com.adobe.illustrator 0x00000001001e632e boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1328862
16 com.adobe.illustrator 0x0000000100209e95 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1475141
17 com.adobe.illustrator 0x00000001004e48c6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4467830
18 com.adobe.exo.framework 0x000000010c7aca2c exo::uisupport::CommandHandler::HandleCommand(int) + 220
19 com.adobe.exo.framework 0x000000010c7acc75 exo::uisupport::CommandHandler::DoCallMyCommandChain(int) + 21
20 com.adobe.exo.framework 0x000000010c7ac568 exo::uisupport::CommandHandlerBase::CallCommandChain(int) + 56
21 com.adobe.exo.framework 0x000000010c7416d4 exo::app::OS_AppBase::DispatchMenuCommand(int) + 132
22 com.adobe.dvacore.framework 0x000000010b347d0c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
23 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
24 com.adobe.dvacore.framework 0x000000010b347da3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99
25 com.adobe.dvacore.framework 0x000000010b349250 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160
26 com.adobe.exo.framework 0x000000010c74288d -[ExoMacApplication handleMenuCommand:] + 173
27 libsystem_trace.dylib 0x000000010ed2ccd7 _os_activity_initiate + 75
28 com.apple.AppKit 0x0000000101f46b71 -[NSApplication sendAction:to:from:] + 452
29 com.apple.AppKit 0x0000000101f60cbe -[NSMenuItem _corePerformAction] + 382
30 com.apple.AppKit 0x0000000101f609dc -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114
31 libsystem_trace.dylib 0x000000010ed2ccd7 _os_activity_initiate + 75
32 com.apple.AppKit 0x0000000101f5fa1d -[NSMenu performKeyEquivalent:] + 359
33 com.apple.AppKit 0x0000000101f5bfb5 -[NSApplication _handleKeyEquivalent:] + 920
34 com.apple.AppKit 0x0000000101edf35b -[NSApplication sendEvent:] + 3937
35 com.adobe.dvaui.framework 0x000000010bb55c01 -[DVAMacApplication sendEvent:] + 593
36 com.adobe.exo.framework 0x000000010c742198 -[ExoMacApplication sendEvent:] + 568
37 com.apple.AppKit 0x0000000101d6b608 -[NSApplication run] + 711
38 com.adobe.exo.framework 0x000000010c741bb8 exo::app::OS_AppBase::RunEventLoop() + 56
39 com.adobe.illustrator 0x00000001004e3cf5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4464805
40 com.adobe.illustrator 0x0000000100472dc6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4002166
41 com.adobe.illustrator 0x0000000100463c60 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3940368
42 com.adobe.illustrator 0x0000000100003424 0x100000000 + 13348j,
Did you reinstall the full three step way, see 6) in the list, and did you delete font caches (see item 11) under 5) in the list?
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:
https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Illustrator CC 2014 Crashes after unsuccessful update through creative cloud
I have installed Illustrator on my Mac OS X 10.9.5 and it was working perfectly.
When I decide to update it the update doesn't complete and Illustrator show these debug message after I start it:
Process: Adobe Illustrator [780]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: ???
Code Type: X86-64 (Native)
Parent Process: launchd [267]
Responsible: Adobe Illustrator [780]
User ID: 501
Date/Time: 2014-10-12 15:48:40.795 -0300
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: D8937F5A-34D2-BE19-42C5-C1F87559B0B0
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Symbol not found: __ZN5dvaui2ui12UI_Container14SetSkinSetNameERKSs
Referenced from: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
Expected in: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaui.framework/Versions/A/dvaui
in /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Symbol not found: __ZN5dvaui2ui12UI_Container14SetSkinSetNameERKSs
Referenced from: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
Expected in: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaui.framework/Versions/A/dvaui
in /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 8 GB, SMC 2.2f44
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.7f3 14616, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST500LM012, 500,11 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: Hub
USB Device: Samsung STORY Station
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
I have tried to trash the Adobe Illustrator folder in Application but no success.w,
You could try to reinstall using the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Adobe Illustrator CC 2014 crashes on start Windows 8
Hello,
I can't start Adobe Illustrator CC 2014.
When it shows "initialising" there is the program-window building up (only white screen) but then it crashes down (showing that the programm does not work anymore :/ )...
I allready tried all advises in this forum and others, but nothing worked (the Verdana/Tahoma issue and so on....).
Is there a way to solve the Problem?
Please excuse my bad english.
Thanks a lot!Interestingly, my problem was only fixed for 2 days, but doing this fixed it. I removed everything relating to Wacom (drivers, etc.):
Issue | Illustrator CC crashes at launch
Users have reported that Illustrator crashes during or after launch. Specifically, using an input device (for example, a mouse, stylus, tablet device, or others) soon after you start Illustrator CC causes the application to crash immediately.
Cause | Outdated device drivers:
This error occurs due to outdated Wacom device drivers on your computer. Updating the drivers (or uninstalling old or unused device drivers) fixes this issue. This issue can occur even if you do not have any Wacom device currently attached to your computer.
Solution 1: Update Wacom device drivers
Uninstall your current Wacom device drivers. See your Wacom product documentation, for information on how to uninstall the device drivers.
(Recommended for Mac users) If available on your computer, delete the file WacomMultiTouch.framework. To check for and delete the file:
In a new Finder window, click Go > Go to Folder > type /Library/Frameworks > click Go.
In the opened folder, check for a file named WacomMultiTouch.framework. If the file exists, delete it.
Visit the Wacom support site, and reinstall the latest Wacom device drivers for your computer.
Solution 2: Uninstall Wacom device drivers
If you are not using a Wacom device, uninstall the drivers associated with the device, and then launch Illustrator -
Photoshop & Illustrator CC 2014 crashes shorty after startup
They both have been working fine up until today. I tried a re-install and also the solution from Photoshop CC (2014) fails to start (0xc000007b) confirming the files were removed on uninstall then re-installed from fresh (x86) and (x64) versions of the 2012 C++ redistributes.
Crashes on plain application start and through opening a PSD. Seems to occur right at the point the new library feature updates in my tools although I have yet to use the feature. InDesign CC 2014 has no issues. Crash reports below.
Photoshop CC 2014
Log Name: Application
Source: Application Error
Date: 10/15/2014 10:32:16 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: G47
Description:
Faulting application name: Photoshop.exe, version: 15.2.0.236, time stamp: 0x542531ba
Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e
Exception code: 0xc00000fd
Fault offset: 0x00000000000536cd
Faulting process id: 0x1b60
Faulting application start time: 0x01cfe90287825be3
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\system32\MSVCR110.dll
Report Id: c98122ae-54f5-11e4-9db8-c86000cb2843
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-16T05:32:16.000000000Z" />
<EventRecordID>321082</EventRecordID>
<Channel>Application</Channel>
<Computer>G47</Computer>
<Security />
</System>
<EventData>
<Data>Photoshop.exe</Data>
<Data>15.2.0.236</Data>
<Data>542531ba</Data>
<Data>MSVCR110.dll</Data>
<Data>11.0.51106.1</Data>
<Data>5098826e</Data>
<Data>c00000fd</Data>
<Data>00000000000536cd</Data>
<Data>1b60</Data>
<Data>01cfe90287825be3</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe</Data>
<Data>C:\Windows\system32\MSVCR110.dll</Data>
<Data>c98122ae-54f5-11e4-9db8-c86000cb2843</Data>
</EventData>
</Event>
Illustrator CC 2014
Log Name: Application
Source: Application Error
Date: 10/15/2014 10:40:28 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: G47
Description:
Faulting application name: Illustrator.exe, version: 18.1.0.430, time stamp: 0x54247b91
Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e
Exception code: 0xc00000fd
Fault offset: 0x00000000000536cd
Faulting process id: 0x1880
Faulting application start time: 0x01cfe903a9732f76
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Windows\system32\MSVCR110.dll
Report Id: eec04346-54f6-11e4-9db8-c86000cb2843
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-16T05:40:28.000000000Z" />
<EventRecordID>321092</EventRecordID>
<Channel>Application</Channel>
<Computer>G47</Computer>
<Security />
</System>
<EventData>
<Data>Illustrator.exe</Data>
<Data>18.1.0.430</Data>
<Data>54247b91</Data>
<Data>MSVCR110.dll</Data>
<Data>11.0.51106.1</Data>
<Data>5098826e</Data>
<Data>c00000fd</Data>
<Data>00000000000536cd</Data>
<Data>1880</Data>
<Data>01cfe903a9732f76</Data>
<Data>C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe</Data>
<Data>C:\Windows\system32\MSVCR110.dll</Data>
<Data>eec04346-54f6-11e4-9db8-c86000cb2843</Data>
</EventData>
</Event>The previous non-2014 CC version of Photoshop is working fine. I still need a resolution for the 2014 version as I need Typekit integration back.
-
Illustrator CC 2014 Crashes on Startup
Hi,
I recently updated to Illustrator CC 2014, along with other Adobe programs such as Photoshop, After Effects, InDesign etc. All other programs launch fine, but Illustrator always crashes when initialzing a plugin or loading the font library. I'm unsure if it's definitely linked because it's not always the same plugin being loaded when it crashes. However, I deleted the plugins folder and the program loaded correctly, but I obviously couldn't do anything inside the program.
I'm running Windows 8 64 bit, and the programs are all installed on a SSD. I've tried compatibility mode, running as administrator and reinstalling the program. If I can't fix this issue soon I'm just going to revert back to a previous version.
Anyone have any ideas?
Thanks!Audemus,
You may try to reinstall, using the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Illustrator CC 2014 Crashing on my Macbook
Will not start up. I've rebooted in safe mode and still no go.
Error message:
Process: Adobe Illustrator [424]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.1.0 (18.1.0)
Code Type: X86-64 (Native)
Parent Process: launchd [176]
Responsible: Adobe Illustrator [424]
User ID: 507
Date/Time: 2014-10-21 09:32:53.513 -0400
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 8BBF4719-6F74-5627-AEEA-59B6BB82F6AC /usr/lib/system/libmacho.dylibbitlocker encrypts your drive making it difficult to run programs that require constant access to your drive--it should be 'off'--however--just turning it off won't solve the problem. You need to turn it off and decrypt the drive
see below
To turn off or temporarily suspend BitLocker
Click to open BitLocker Drive Encryption.
Do one of the following:
To temporarily suspend BitLocker, click Suspend Protection, and then click Yes.
To turn off BitLocker and decrypt the drive, click Turn Off BitLocker, and then click Decrypt Drive. -
Adobe Illustrator cc 2014 unexpectedly for mac
adobe Illustrator cc 2014 unexpectedly
Click Reopen to open the application again. This report will be sent to Apple automatically.Hi,
Can you please provide a little more info regarding this crash. What the crash log displays (in most of the cases it is "Thread 0" which has crashed), can you please paste the Thread 0 displayed in the crash log ?
With Best Regards,
Raghuveer
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