Illustrator CC 2014 crashing on brand new Surface Pro 3. ntdll.dll error

Illustrator CC 2014 crashing on brand new Surface Pro 3. ntdll.dll error
Event log:
Illustrator.exe
   18.0.0.18
   53880380
   ntdll.dll
   6.3.9600.17114
   53649e73
   c0000374
   00000000000f87a8
   1c5c
   01cfada4daa6f194
   C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
   C:\windows\SYSTEM32\ntdll.dll
   1b0d17fe-1998-11e4-826e-60029244db05

bitlocker encrypts your drive making it difficult to run programs that require constant access to your drive--it should be 'off'--however--just turning it off won't solve the problem. You need to turn it off and decrypt the drive
see below
To turn off or temporarily suspend BitLocker
Click to open BitLocker Drive Encryption.
Do one of the following:
To temporarily suspend BitLocker, click Suspend Protection, and then click Yes.
To turn off BitLocker and decrypt the drive, click Turn Off BitLocker, and then click Decrypt Drive.

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Brand new Surface Pro 3 with Office Prof Plus 2013

Just purchased today and brought home a brand new Surface Pro 3.
The first thing I needed for work, Office, and so I started to install, via USB DVD drive, the program Office Professional Plus 2013 - the fully loaded flagship version of Office that I purchased in March of 2014.
I was shocked that I am unable to install it. I first tried installing the 64-Bit Office version, since Windows 8.1 is 64-bit. Next I learned that I must uninstall the 32-bit trial versions of Office that came pre-loaded onto the Surface Pro 3. I even used
the Microsoft Office Fixit utilities and the Support descriptions of manual removal of previous versions of Office.Resetting the Surface Pro 3, uninstalling all Office products from it, and installing as 32-bit did not help either.
The errors I see are not describable, because nothing happens, the install just hangs with no messages. The machine keeps operating fine, but the Office installs do not work at all.
All of these efforts have only led to frustration.It appears to me that the flagship 2014 Surface Pro 3 and the Office Professional Plus 2013 (purchased only this Spring) are incompatible. This came as a great shock for me because in all my history of installing
current MS software on current systems, I have never had this problem. Maybe back in the days of Windows 3.1 it might have happened. Please, if anyone has any advice , please advise.

Thanks Melon Chen for your quick and helpful reply. Somehow (I will explain below), I was at last able to install the Office 2013 Pro Plus Suite.
Before I received your reply with detailed instructions I kept trying many other solutions .. eventually I made Office 2013 Pro Plus install, although I'm not exactly sure what ended up fixing my ability to install from DVD.
here's what I did:
1) I attempted to install Office 2013 Pro Plus after running Fixit Utility and again the clean boot, but those did not help. I received the same error message that I described (ie. no specific error coded message, only a message that Office 2013 Pro
Plus failed to install. After rebooting with the "clean" reset option , I noticed there was some of my personal setup information retained on the system (can't recall exactly what this was , but it was clear to me that the reset
did not make my system in pristine factory image). I discovered an even cleaner reset is the following to reset the Surface Pro 3 'absolutely' to factory image using a downloaded factory recovery image that is available here:
-->
http://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/downloadablerecoveryimage?lc=1033
This also required creating a USB drive based install and this reset the Surface Pro 3 to factory condition as described here:
-->
https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/usbrecovery
Now, after all this, regarding the Office Pro Plus 2013 install, 64-bit, it failed yet again, but one good thing was that the error message stated something different ie containing the text
" Background installation ran into a problem. ... We'll automatically resume...." . With this information, I explored the internet over the weekend and I found the following valuable site on the web:
http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_install/unable-to-install-office-2013-error-codes-30102-1/fde35d75-bddc-4dd6-bd0a-e01d07420f49
Although I did not observe the error codes (apparently, it is explained that MS has stopped showing many error codes) as depicted, but the symptoms were identical. And so reading the link, there was one user , Rohn007, who compiled a beautiful listing of this
problem of installing Office 2013 Pro with suggested solutions; lo and behold, the solution describing
multiple wireless devices seemed to solve the problem. In other words, by being a heavy MS early-adopter, during Office 2013 Pro Plus install, I had a couple of MS devices, like Lumia phone, pc, etc.. all linked to the same wireless router
during my attempts to install to the Surface Pro 3. I have only a single MSN user ID and password for all the devices. I could be wrong, but this situation with shared wireless apparently can mess up the installs of Office 2013 Pro Plus- but often it
is disguised and murky because no error codes are generated. By turning off all the wireless connections except for the one connecting to the Surface Pro 3, I was AT LAST ABLE TO INSTALL OFFICE 2013.
In the end, I installed Office 2013 32 bit, but I really wanted 64 bit. I will try now and uninstall everything again. and then go for the 64 bit version.
I was very worn out by this experience. A full 2 days trying to install a brand new Office 2013 onto the brand new Surface Pro 3 with Win 8.1 apparently all came down to the fact maybe that I had too many wireless connections going! In the end I am
happy that I can finally discover this beautiful piece of hardware, but I am a bit scared since I also would like to install Adobe CS4 from DVD drive and I am worried that I will again have much trouble. Do you have any suggestions when installing the Adobe
CS 4 Master Collection, are there suggested steps to take? I like the idea of running Event Viewer, do you think that cab be helpful during installs.

Premiere Pro CC crashing on brand new Mac Pro (late 2013)

Such a big disappointment, yesterday our brand new Mac Pro (Late 2013) with OS X version 10.10.2 was installed and Premiere Pro CC is constantly crashing. One of the problems is that when I open a brand new project and before I add any content to a new sequence I just want to position the video track higher so I can see more audio tracks, the program crashed. I did it several times (new projects, new sequences) every time the same crashing program.
Deinstalled Premiere Pro and reinstalled it again, but no luck.
Tomorrow I created a whole new account with administrator rights on the Mac, the issue as described above was gone but at some point in time the program crashed again, and when I reopen the project, with two sequences open (one with footage and one empty) and I want to close the empty one, Premiere is crashing again. So I can't continue my work on this project and need to start over again....
This is the error report that I'm getting....
I hope somebody can help me on this because it's very frustrating...
Thanks in advance

Hi tschreiber10,
Thanks for posting on Adobe forums,
Please follow this document http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html
Regards,
Sandeep

Brand new MacBook Pro- tons of permissions errors

So I just got a brand new MacBook Pro but am having some issues with it. I installed StarCraft 2 but will encounter a black screen that is unresponsive to anything (option-command-esc, for example), when I exit the program and once when I went to view a replay. I have to hold the power button down.
Blizzard told me that I should try to repar my permissions. Every time I do this, however, I get the same errors and they are never fixed. I don't know if this is causing my problem but this computer is brand new and I shouldn't have all these permission errors.
Here are the messages that I get:
Verify permissions for “Macintosh HD”
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/dt.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jce.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jconsole.ja r", should be lrwxr-xr-x , they are lrw-r--r-- .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/management- agent.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
User differs on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib", should be 0, user is 95.
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/dt.jar", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/jce.jar", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/management -agent.jar", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/security/b lacklist", should be lrwxr-xr-x , they are lrw-r--r-- .
User differs on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Libraries", should be 0, user is 95.
Permissions differ on "System/Library/Java/Support/Deploy.bundle/Contents/Resources/JavaPluginCocoa.b undle/Contents/Resources/Java/deploy.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
Permissions differ on "System/Library/Java/Support/VisualVM.bundle/Contents/Home/profiler3/lib/deploy ed/jdk15/hpux-pa_risc2.0/libprofilerinterface.sl", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/Support/VisualVM.bundle/Contents/Home/profiler3/lib/deploy ed/jdk15/hpux-pa_risc2.0w/libprofilerinterface.sl", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/Support/VisualVM.bundle/Contents/Home/profiler3/lib/deploy ed/jdk16/hpux-pa_risc2.0/libprofilerinterface.sl", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/Support/VisualVM.bundle/Contents/Home/profiler3/lib/deploy ed/jdk16/hpux-pa_risc2.0w/libprofilerinterface.sl", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/dt.jar", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/jce.jar", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/jconsole.jar ", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/management-a gent.jar", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/dt.jar", should be lrwxr-xr-x , they are -rwxr-xr-x .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/jce.jar", should be lrwxr-xr-x , they are -rwxr-xr-x .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/management- agent.jar", should be lrwxr-xr-x , they are -rwxr-xr-x .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/security/bl acklist", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle", should be drwxr-xr-x , they are lrwxr-xr-x .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/deploy.jar", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/libdeploy.jnilib", should be -rwxr-xr-x , they are lrwxr-xr-x .
Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent" has been modified and will not be repaired.
Permissions verification complete

I did do a search for a similar topic and I did read that some permissions are of no concern. However, like I said the guys at Blizzard said that it could be the source of the issue. Also, like I said, even if I do "repair permissions" and it says that it completes successfully, it has not really done anything. Even if I run verify permissions immediately after, I see the same problems.

Adobe Illustrator CC 2014 crashes when creating file unless in Safe Mode w/o Networking

I'm rephrasing this question. Started here: Illustrator CC 2014 crashing on brand new Surface Pro 3. ntdll.dll error

I'm rephrasing this question. Started here: Illustrator CC 2014 crashing on brand new Surface Pro 3. ntdll.dll error

Illustrator CC 2014 crashes on mac (yosemite) on launch

Hi everybody
My illustrator cc 2014 crashes all the time after launch with the ''stoped working unexpectly'' error. Can you guys help with that please?
Thanks

I got the same issues after upgraded from Illustrator CC to Illustrator CC2014 on 10.10.2

After effects running prerendered @ 17 FPS and fluctuating up to 20 when it should be playing @ real time. After effects 2014 CC , brand new Mac pro strapped 10.10.1

I have this on both machines running 10.10.1 OS X and AE 2014. I see on line that others are having this issue. I think it needs a Patch ASAP.

Hello. Basically I can create a new comp that is set to 1920 x 1080, @ 30 frames per second for 1 minute TRT. I create a new solid layer, say red. I hit space bar or play on the screen, and it does not play in real time. ITs on my Imac as well. same OS and Same Version software.
After effects running prerendered @ 17 FPS and fluctuating up to 20 when it should be playing @ real time. After effects 2014 CC , brand new Mac pro strapped 10.10.1
created by Dave LaRonde in After Effects - View the full discussion
Well, before you hit the panic button, why don't you tell us precisely what you're doing when AE plays at 17fps -- the keys you hit, the buttons you click to begin play.
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7102588#7102588 and clicking ‘Correct’ below the answer
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Geoffrey M. Wetzel
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[email protected]
302.353.0798

My brand new Mac Pro running Mountain Lion crashes when installing updates or new software.

My brand new Mac Pro running Mountain Lion crashes and re-boots when installing updates or new software. I can only perform these operations while in the safe boot mode. I have reloaded OSX twice. Does not solve the problem. The machine is brand new. It replaced a previous MacPro that would not support the new Mountain Lion. When my new machine came in. I swaped the dirve out of my old unit into the new and ran the new Lion update. The machine has had this aforementioned problem since that time. Also, I had the Legacy version of File Vault running on the old machine/drive, which I also turned off(thinking that was the problem) but that did not fix the problem either.

Here is my panic log entry:
Sun Nov 18 22:08:42 2012
panic(cpu 6 caller 0xffffff800b4ac90b): Releasing non-exclusive RW lock without a reader refcount!
Backtrace (CPU 6), Frame : Return Address
0xffffff8556cab950 : 0xffffff800b41d626
0xffffff8556cab9c0 : 0xffffff800b4ac90b
0xffffff8556cab9e0 : 0xffffff800b51c09c
0xffffff8556cabc10 : 0xffffff800b510e92
0xffffff8556cabc40 : 0xffffff800b4ff375
0xffffff8556cabf50 : 0xffffff800b7e182a
0xffffff8556cabfb0 : 0xffffff800b4ced33
BSD process name corresponding to current thread: installd
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide:     0x000000000b200000
Kernel text base: 0xffffff800b400000
System model name: MacPro5,1 (Mac-F221BEC8)
System uptime in nanoseconds: 427147359117
last loaded kext at 111975561856: com.apple.filesystems.smbfs          1.8 (addr 0xffffff7f8ba85000, size 229376)
last unloaded kext at 127467947009: com.apple.driver.AppleIntel8254XEthernet          3.1.1b1 (addr 0xffffff7f8bf8d000, size 69632)
loaded kexts:
com.zeobit.kext.Firewall          2.3.1
com.apple.filesystems.smbfs          1.8
com.apple.driver.AppleIntelProfile          97
com.apple.driver.AppleBluetoothMultitouch          75.15
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.filesystems.autofs          3.0
com.apple.driver.AudioAUUC          1.60
com.apple.iokit.IOBluetoothSerialManager          4.0.9f33
com.apple.driver.AGPM          100.12.69
com.apple.driver.AppleTyMCEDriver          1.0.2d2
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AppleUpstreamUserClient          3.5.10
com.apple.driver.AppleMCCSControl          1.0.33
com.apple.kext.AMDFramebuffer          8.0.0
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.driver.AppleHDA          2.3.1f2
com.apple.AMDRadeonAccelerator          1.0.0
com.apple.driver.AppleMikeyDriver          2.3.1f2
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f33
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.ApplePolicyControl          3.2.11
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.2.2
com.apple.iokit.SCSITaskUserClient          3.5.1
com.apple.driver.AppleFWOHCI          4.9.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.driver.AppleUSBHub          5.2.5
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.driver.AirPort.Brcm4331          602.15.22
com.apple.driver.Intel82574L          2.3.0b4
com.apple.BootCache          34
com.apple.driver.AppleAHCIPort          2.4.1
com.apple.driver.AppleUSBEHCI          5.4.0
com.apple.driver.AppleUSBUHCI          5.2.5
com.apple.driver.AppleEFINVRAM          1.6.1
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.7
com.apple.driver.AppleACPIButtons          1.6
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.6
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
com.apple.nke.applicationfirewall          4.0.39
com.apple.security.quarantine          2
com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
com.apple.driver.AppleProfileTimestampAction          97
com.apple.driver.AppleProfileThreadInfoAction          97
com.apple.driver.AppleProfileRegisterStateAction          97
com.apple.driver.AppleProfileReadCounterAction          97
com.apple.driver.AppleProfileKEventAction          97
com.apple.driver.AppleProfileCallstackAction          97
com.apple.iokit.AppleProfileFamily          97
com.apple.driver.IOBluetoothHIDDriver          4.0.9f33
com.apple.driver.AppleMultitouchDriver          235.28
com.apple.kext.triggers          1.0
com.apple.iokit.IOSerialFamily          10.0.6
com.apple.driver.AppleUSBAudio          2.9.0f6
com.apple.driver.DspFuncLib          2.3.1f2
com.apple.iokit.IOAudioFamily          1.8.9fc10
com.apple.kext.OSvKernDSPLib          1.6
com.apple.iokit.IOSurface          86.0.3
com.apple.iokit.IOAcceleratorFamily          19.0.26
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f33
com.apple.iokit.IOBluetoothFamily          4.0.9f33
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.kext.AMD5000Controller          8.0.0
com.apple.kext.AMDSupport          8.0.0
com.apple.driver.AppleGraphicsControl          3.2.11
com.apple.iokit.IONDRVSupport          2.3.5
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.driver.AppleHDAController          2.3.1f2
com.apple.iokit.IOGraphicsFamily          2.3.5
com.apple.iokit.IOHDAFamily          2.3.1f2
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.driver.AppleSMC          3.1.4d2
com.apple.driver.IOPlatformPluginLegacy          1.0.0
com.apple.driver.IOPlatformPluginFamily          5.2.0d16
com.apple.driver.AppleUSBHIDKeyboard          165.5
com.apple.driver.AppleHIDKeyboard          165.5
com.apple.iokit.IOUSBHIDDriver          5.2.5
com.apple.driver.AppleUSBMergeNub          5.2.5
com.apple.driver.AppleUSBComposite          5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOAHCISerialATAPI          2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IO80211Family          500.15
com.apple.iokit.IOUSBUserClient          5.2.5
com.apple.iokit.IONetworkingFamily          3.0
com.apple.iokit.IOAHCIFamily          2.2.1
com.apple.iokit.IOUSBFamily          5.4.0
com.apple.driver.AppleEFIRuntime          1.6.1
com.apple.iokit.IOHIDFamily          1.8.0
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          220
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages          344
com.apple.iokit.IOStorageFamily          1.8
com.apple.driver.AppleKeyStore          28.21
com.apple.driver.AppleACPIPlatform          1.6
com.apple.iokit.IOPCIFamily          2.7.2
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0

I bought a brand new MacBook Pro Mid 2014, and my battery cycle count is on 2!!

As I said on the question, a brand new MacBook Pro I bought recently which I haven't even put on charge yet already has a cycle count of 2!
I'm just curious if this is normal and I want to make sure that I received a brand "new" one not a refurbished one.
Did anyone else order a new laptop and have cycle charge of 2 or more and is this normal or not?

The factory charges the battery, one cycle, they may then test that particular MacBook Pro as part of the production testing and it ends up with another cycle. Two cycles is not something to worry about. If you bought the unit from an Apple store or directly from Apple, it will not be a refurbished MBPr unless they specifically said it was. They don't do things like that.

Aperture 3.1.3 crashes on opening. Running Lion on brand new MacBook Pro

I have a brand new MacBook Pro (8GB RAM, i7 Core, running Lion) and am using 3.1.3 Aperture. I have same issue as some others have mentioned elsewhere in the forum - Aperture is no longer opening, all I get is an error message. A few days ago, Aperture opened just fine (I was running Lion with the 3.1.3 version of Aperture then too), but now for whatever reason it is not. I've tried removing the preferences list (com.apple.Aperture.plst), rebooting, reinstalling the update (3.1.3), and still nothing. Any thoughts? Thank you!

Guess I should've done a little more research before I posted this but, found this, which did the trick:
For those with the same problem:
1. Navigate to: /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager
2. Delete the PluginManager
3. Get a new copy of the PluginManager. (You can copy one from a friends macbook) or use the one hosted here: http://qvenon.com/files/PluginManager.zip

AirPort Time Capsule (firmware v7.7.3) has slow wifi connection to new Surface Pro 3

I got a new Surface Pro 3 i7. I have all the updates for it. I ran into a problem that many others also ran into which was very slow WiFi performance. I utilized many troubleshooting methods and sources and I am currently inclined to believe this... the new Marvell AVASTAR Wireless-AC Network Controller drivers are not compatible with my Airport Time Capsule firmware version 7.7.3.
Has anyone else experienced this?
Is there another firmware version that works (older or newer)?
Details:
I tried all kinds of things, like changing the network drivers on the SP3 to many different versions. Many of the help forums recommended using the drivers dated 4/24/2014. This did seem to help, but not reliably. What I discovered is... if I connect using the SP3 WiFi to my network extension Airport Express on version 7.6.4, I reliably get 20-22 mbps (which is the best I can expect from my network and works great for my needs). But, when I connect to my primary network Airport Time Capsule, the best I can get is 1.5 mbps, but usually between .15 and .9 mbps. It's completely unusable in today's internet environment. At the same time, I used my iPhone and the Airport Utility to verify the connections. I used SpeedTest.net on my MacBook, iPad, iPhone and Win8.1 HP laptop to verify that every other device was getting the 20+mbps. And they did. Only the Surface Pro 3 couldn't perform when using WiFi through the Airport Time Capsule. The SP3 does achieve 20+ mbps like all my other devices, but only when connected to the Airport Express.
The articles I read said that the network drivers on the SP3 seem to require the routers to be updated to the latest versions. Both the Airport Time Capsule and the Airport Express seem to be updated. When I go into their settings using the Airport Utility, there are no updates available.
Of course this problem isn't replicated at the Microsoft store since they don't have apple routers. So, their response is to upgrade the routers. Extremely unhelpful when the Apple software is saying it is upgraded already. I can't believe this new Airport Time Capsule has to be retired because it isn't playing well with others, and I love the automatic backup it is providing for my MacBook. So, somehow, I need the Airport Time Capsule to work with the new WiFi card & drivers on my SP3, just like the SP3 is working properly with the Airport Express.

Thanks for your input!
1. No downgrade. Bummer, but understandable.
2. Completely agree!!! I did too and then I had to redo it because I couldn't install a driver. I had to start all over and reinstall Win 8 then Win 8.1 over it. It was a colossal waste of time and endless frustration. If I can just get it modestly working, I'll take it. It doesn't have to be perfect right now.
3. Great suggestion! And the Microsoft forums are also a buzz. One suggestion I tried (and it seems to be working) is to set a separate wireless network name for the 5ghz band. I haven't thoroughly tested it yet, but I'm hopeful. I t seems to have worked for some, but not others. The next thing I'll try is fixing the channel, but strangely, I didn't see that option in the AirPort Utility app on my iPhone. Is it only available through Mac/PC laptop/desktop software?
4. Yup. Sigh. I actually have an old linksys. I retired it when I went 100% apple. I was hoping that things would work smoother. And they did! Until this SP3 came into my life. Arg.
And and a few more details...
the AirPort Time Capsule is 802.11ac
the AirPort Express is 802.11n (2nd gen)
I'm wondering if it is the AC connection that is the issue. Maybe since the Express always connects with n, it is OK....
Nope. Just tested the SP3 again and it is maintaining it's connection to the AirPort Time Capsule utiling the 802.11a/n/ac mode and connecting to the 5Ghz special network name. So far so good... Fingers crossed...

Brand new Mac Pro - Suddenly iOS devices won't charge

So I've been using my brand new Mac Pro 8-core for about a week now and I've already had 1 force reboot (kernel panic, error 14 page fault) and earlier tonight, when I plugged in my iPhone 4S, its screen didn't turn on as usual after being plugged in... The "charging" icon didn't appear in the phone's menu bar, and neither Xcode nor iTunes recognize the phone as being plugged in. I'm running Snow Leopard with all the latest software updates.
I've tried:
plugging it into other USB ports
using a different USB cable
unplugging and plugging in quickly, repeatedly
charging my iPod touch and my wife's old iPhone 3G - they won't charge either
My "old" Mac Pro that this Mac Pro is replacing had a very similar issue... after leaving the computer on for a while and returning, usb devices wouldn't charge, apps would hang, and i'd have to cold reboot. This got progressively worse over time, and eventually "died" when the system crashed w/ a never-ending beachball and wouldn't boot back up. I'm starting to wonder if I should just return it and get an iMac or something since I have a hunch this is hardware related.
Something also weird is that before I plugged my iPhone in, I was using Xcode and had my phone selected as a build target... even though it wasn't plugged it in. (Normally if it's not plugged in, the name will not appear in the list.) Nothing happened when I tried running my app obviously so I stopped the build, then plugged my phone in. That's when I noticed it wouldn't charge.
THEN it gets even worse... while I was typing this, when trying different USB ports, in the process I unplugged my keyboard. After plugging my keyboard back in, it wouldn't work. Cold reboot.
I'm really hesitant to lug this brand new Mac Pro back to the Apple store just to hear them say "The diagnostic test looks ok to me!" and have the issue crop up again a couple weeks later.
Does anyone have any ideas on what could be causing this, or have you seen anything similar with your Mac Pro? Again, I just picked this Mac Pro up last weekend at an Apple store.
Thanks!

Intel-based Macs: Resetting the System Management Controller (SMC)

Rendering slowed to a grinding halt CS6 on brand new mac pro...

Unbelievably and excruciatingly painful slow rendering in AE CS6 on a brand new Mac Pro.
My Pro:
3.5 Ghz 6-core Intel Xeon E5
32 GB 1867 MHz DDR3 ECC
AMD FirePro D700 6144MB
OSX 10.9.2
1) Internal 500GB SSD - (using 90gb for AE media cache)
External Thunderbolt drives:
2) 2 TB WD Black Caviar - (hosting all project assets)
3) 2 TB WD Black Caviar - (rendering destination)
Running After Effects CS6
The footage in my comp is just a bunch of illustrator files, and shape layers. There are 2 videos, but removing them does not improve the rendering. All the illustrator files are RGB. I am using effects on layers, but nothing out of the ordinary, a few displacement maps, some grain (non animated), some distort mesh (pre-rendering the distort mesh helped a little, but pretty sure there is something REALLY wrong here)
When its rendering, and I look at Activity Monitor, 85% of the CPU is still idle! I'm using Rendering Multiple Frames... 6 Cores for AE - 4 for others. 3GB for AE.
Of the 32gb RAM saving 4 for others applications.
For 25 seconds of footage, the task bar says something like 6 hours to render... and then it doesn't even finish. Even pre-rendering the distort mesh in a 4 layer pre-comp, for 25 seconds, took 25 minutes.
Someone please help, I'm not sure whats going on, but something is horribly wrong.

Not new to AE. Was rendering with animation codec, and have also tried using pro res 4444 to see if it will help.
comp size 1920 x 1080 @ 60fps
Turned off RMFS - and while this helps with the RAM preview (also setting the RAM preview to skip 1)
I was able to render using pro res 4444 @ 50% resolution @ 50% frame rate @ draft quality in 11 min (25 seconds) after pre-rendering 2 pre-comps.
Which is much better, but really don't understand why it could be taking so long.
I want to be able to RAM preview @ 60 fps - but every time RMFS is turned on it throws errors like "AE needs 2 or more playback frames" and I've also seen the error about it skipping frames and to allocate more memory to background processes. But no other programs running...
And I made a mistake: 12 cores, 8 for AE and 4 for other apps is what I had RMFS set to.

Brand new Macbook Pro freezes after iTunes-update??

Updated itunes to 10.5.1 last night and now itunes and my brand new Macbook Pro freezes whenever I open iTunes. I got it last week and it has worked perfectly, but now it freezes and has trouble finding the wifi. What to do?? Can I somehow undo the update?

Is this Java based game Runescape? I experience the same crashes, ive tried using other things in-game other than the OpenGl and i still experience crashes, much more often when i have iTunes running while trying to play. Ive never had problems like this before, even while using older computers with much less memory, etc.. This is my first mac and id have to say it's not leaving a good impression. I planned to be able to play some games on this and consider Runescape requires very low CPU this is kind of sad that a Mac can't process it without crashing. Ive been reading lots of similar posts online and it sounds like Apple should be worried more about customer satisfaction than their own stocks. Hope something works out soon!!

Finder stuck on Music folder on brand new MacBook Pro Retina

I've recently switched from Windows to Mac. The brand new MacBook Pro has been having issues ever since I got it, crashed during its first install/set up, etc. But until now, I could always figure things out. Now I accidentally clicked on my music folder (bad idea, I know), but finder is now crashed and I don't seem to be able to find a solution anymore.
I have tried relaunching the app, but since the music folder crashes, that is of no help. I have tried killall Finder through the terminal, but that crashed (presumably - I just quit terminal after 30min of nothing happening but the progress wheel spinning away), I tried rebooting without relaunching apps (several times), but it either crashes on trying to shut down (hard shut down after 30min) or restarts with the two darn finder windows open. I am at my wits' end.

Yes, that's why I just wanted to make sure it's normal...
Aside from that, nothing else seems wrong with the laptop and it seems like a hassle to go through if it's normal to have some battery cycles on a new Macbook.
Has anyone heard of resellers such as MacMall resealing returned laptops and selling them as new? Has anyone else noticed a high cycle count on their brand new Macbook?

Illustrator CC 2014 crashing on brand new Surface Pro 3. ntdll.dll error

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