Illustrator CC 2014 Crashing on Launch (error -1712)
After installing Illustrator CC 2014 on an iMac running OS 10.7.5, it won't open. An error pops up that says, "Illustrator CC 2014 can't be opened. -1712".
Any ideas why this would be happening? I have two other iMacs running the same program on the same operating system without any problems.
I've tried uninstalling and reinstalling the software ... it works for 1-2 days, then stops opening again.
amwillis,
Did you reinstall using the full three step way?
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
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Illustrator CC 2014 crashes on mac (yosemite) on launch
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ThanksI got the same issues after upgraded from Illustrator CC to Illustrator CC2014 on 10.10.2
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Adobe Illustrator CC 2014 crashes when creating file unless in Safe Mode w/o Networking
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Adobe illustrator updated now crashing on launch
I updated CC illustrator last night 7th Oct 2014, and this morning it crashes every time I launch it, all other CC apps work, is anyone else having this issue?
Since I posted the above I have installed Suitcase Fusion 6. Illustrator continued to crash at every launch.
I have tried opening with the Shift Option Command keys held down to rest the preferences. No change. I uninstalled Suitcase Fusion, removed all the plugins and tried again several times. Illustrator continues to crash at launch. I have run maintenance apps (Clean my Mac and Mac Keeper), I have also rebuilt my permissions in Disk Utility. No change. I downloaded and installed FontExplorer Pro. No change. I uninstalled Illustrator and redownloaded it. Despite deleting the preferences when I uninstalled Illustrator I now get a window asking me do I want to reopen windows that were open when Illustrator crashed. THERE WERE NO OPEN WINDOWS. When I dismiss this window (i have tried both choices: restore and not) Illustrator crashes.
I have now, today, between 9am and 11:26am AEDST have unsuccessfully tried to open Illustrator 18 times. It is still not open. I can't finish an urgent client project.
Is anyone at Adobe listening?? -
Hi guys, my Illustrator CC 2014 won't launch, getting an error message "Could not complete the requested operation", this is not a specific file issue I can't launch Illustrator stand alone. I've un-installed and re-installed about 3 times and contacted support but they haven't been able to solve as of yet. It's a relatively fresh install of windows 8.1 and no custom fonts have been added. I've tried deleting the preferences folders and launching and that has not had any effect. No idea what else I can do, any help would be greatly appreciated.
Edit: Forgot to mention I have also tried running Illustrator as administrator and that Illustrator was running perfectly fine on this computer since install (about 2 weeks) before this started happening.
Thanks
ChrisHi Jacob, I decided to completely remove the entire creative suite from my computer, ran the cleaning tool (although some errors showed in the log file) and it now works! Let's just pray it stays this way haha. Thanks for the suggestion.
Log File:
[Thu Mar 05 10:18:58 2015] Choose from one of the following options to clean up :
[Thu Mar 05 10:18:58 2015] 1. All
[Thu Mar 05 10:18:58 2015] 2. Adobe Flash Player 10.2
[Thu Mar 05 10:18:58 2015] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Thu Mar 05 10:18:58 2015] 4. Creative Cloud 2014 only
[Thu Mar 05 10:18:58 2015] 5. Creative Cloud only
[Thu Mar 05 10:18:58 2015] 6. CS6 only
[Thu Mar 05 10:18:58 2015] 7. CS5-CS5.5-CS6
[Thu Mar 05 10:18:58 2015] 8. CS5-CS5.5
[Thu Mar 05 10:18:58 2015] 9. CS3, CS4
[Thu Mar 05 10:18:58 2015] 10. Adobe Id credentials
[Thu Mar 05 10:18:58 2015] 11. Quit
[Thu Mar 05 10:18:58 2015] Choice :>
[Thu Mar 05 10:19:00 2015] User selected: All
[Thu Mar 05 10:19:00 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Thu Mar 05 10:19:00 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Thu Mar 05 10:19:00 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db
[Thu Mar 05 10:19:00 2015] List of products installed on this machine
[Thu Mar 05 10:19:00 2015] Listing products for cleanup:
[Thu Mar 05 10:19:00 2015] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Thu Mar 05 10:19:04 2015] Are you sure you want to clean all the listed products and associated files?
[Thu Mar 05 10:19:04 2015] Type (y) to confirm and remove or (n) to quit ... >>
[Thu Mar 05 10:19:06 2015] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Thu Mar 05 10:19:06 2015] OSVersion : 64-bit
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:Adobe Creative Cloud
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value:AdobeCEPServiceManager
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsManifestBaseURL
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:SmsUpdateCheckInterval
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value:LogLevel
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegOpenKeyEx', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKLM key:Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKCR key:AAM
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.1
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] Deleting registry root:HKCR key:AdobeAAMDetect.AdobeAAMDetect.2
[Thu Mar 05 10:19:06 2015] Exception during deleting key : (2, 'RegDeleteTree', 'The system cannot find the file specified.')
[Thu Mar 05 10:19:06 2015] ACC shortcut was not found C:\Users\Public\Desktop\Adobe Creative Cloud.lnk
[Thu Mar 05 10:19:06 2015] ACC shortcut was not found C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Creative Cloud.lnk
[Thu Mar 05 10:19:06 2015] CoreSync custom hook not found
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Retry deleting the folder since folder still exists
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Some files could not be cleaned up. Please try closing your internet/web browser, and rerun the Cleaner Tool to complete your clean-up.
[Thu Mar 05 10:19:06 2015] :: Cleaning-up left over inventories ::
[Thu Mar 05 10:19:06 2015] Inventory: 'AdobeApplicationManager-1.0' Type: SelfUpdate, Action: NoDelete
[Thu Mar 05 10:19:06 2015] Found AAMref : ACC.aamref
[Thu Mar 05 10:19:06 2015] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: True
[Thu Mar 05 10:19:06 2015] Removing content of Product : CS5Installer, Version : CS5
[Thu Mar 05 10:19:07 2015] Deleting file : C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Thu Mar 05 10:19:07 2015] Deleting file : C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Thu Mar 05 10:19:07 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:07 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:07 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:07 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:07 2015] LOG FILE SAVED TO: C:\Users\Chris\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Thu Mar 05 10:19:07 2015] Adobe Creative Cloud Cleaner Tool completed successfully
[Thu Mar 05 10:19:07 2015]
[Thu Mar 05 10:19:07 2015] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:06 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:06 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:07 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:07 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:07 2015] Warning: Failed to remove file,folder trying again
[Thu Mar 05 10:19:07 2015] Warning: Failed again to remove file,folder
[Thu Mar 05 10:19:07 2015] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Thu Mar 05 10:19:07 2015] ---------------------------------------------------------
[Thu Mar 05 10:19:07 2015] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Thu Mar 05 10:19:07 2015] --------------------------------------------------------- -
My illustrator program keeps crashing upon launch
i called tech support they fixed it
and the next day it's doing it again
I'm trying to contact them but they are closed
thanks for any help you can provideHad same problem. I had the Wacom Inkling installed. You will need to remove that, or any other third party plug-ins and restart illustrator. Found this:
Solution
In the Finder, browse to the folder that contains Illustrator plug-ins.
Move all third-party plug-ins to a different folder.
(Important) Press and hold Command + Option + Shift, launch Illustrator, and keep the keys pressed until Illustrator launches. This step clears all Illustrator preferences.
Caution:It's necessary to press the keyboard combination (Command + Option + Shift) in the same order as mentioned above.
(Optional) If you require your third-party plug-ins when you use Illustrator, try adding one plug-in at a time. Each time you add a plug-in, ensure that you follow step 3 to start Illustrator. -
Illustrator CC 2014 Crashes after unsuccessful update through creative cloud
I have installed Illustrator on my Mac OS X 10.9.5 and it was working perfectly.
When I decide to update it the update doesn't complete and Illustrator show these debug message after I start it:
Process: Adobe Illustrator [780]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: ???
Code Type: X86-64 (Native)
Parent Process: launchd [267]
Responsible: Adobe Illustrator [780]
User ID: 501
Date/Time: 2014-10-12 15:48:40.795 -0300
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: D8937F5A-34D2-BE19-42C5-C1F87559B0B0
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Symbol not found: __ZN5dvaui2ui12UI_Container14SetSkinSetNameERKSs
Referenced from: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
Expected in: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaui.framework/Versions/A/dvaui
in /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Symbol not found: __ZN5dvaui2ui12UI_Container14SetSkinSetNameERKSs
Referenced from: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
Expected in: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaui.framework/Versions/A/dvaui
in /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 8 GB, SMC 2.2f44
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.7f3 14616, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST500LM012, 500,11 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: Hub
USB Device: Samsung STORY Station
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
I have tried to trash the Adobe Illustrator folder in Application but no success.w,
You could try to reinstall using the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Adobe Illustrator CC 2014 crashes on start Windows 8
Hello,
I can't start Adobe Illustrator CC 2014.
When it shows "initialising" there is the program-window building up (only white screen) but then it crashes down (showing that the programm does not work anymore :/ )...
I allready tried all advises in this forum and others, but nothing worked (the Verdana/Tahoma issue and so on....).
Is there a way to solve the Problem?
Please excuse my bad english.
Thanks a lot!Interestingly, my problem was only fixed for 2 days, but doing this fixed it. I removed everything relating to Wacom (drivers, etc.):
Issue | Illustrator CC crashes at launch
Users have reported that Illustrator crashes during or after launch. Specifically, using an input device (for example, a mouse, stylus, tablet device, or others) soon after you start Illustrator CC causes the application to crash immediately.
Cause | Outdated device drivers:
This error occurs due to outdated Wacom device drivers on your computer. Updating the drivers (or uninstalling old or unused device drivers) fixes this issue. This issue can occur even if you do not have any Wacom device currently attached to your computer.
Solution 1: Update Wacom device drivers
Uninstall your current Wacom device drivers. See your Wacom product documentation, for information on how to uninstall the device drivers.
(Recommended for Mac users) If available on your computer, delete the file WacomMultiTouch.framework. To check for and delete the file:
In a new Finder window, click Go > Go to Folder > type /Library/Frameworks > click Go.
In the opened folder, check for a file named WacomMultiTouch.framework. If the file exists, delete it.
Visit the Wacom support site, and reinstall the latest Wacom device drivers for your computer.
Solution 2: Uninstall Wacom device drivers
If you are not using a Wacom device, uninstall the drivers associated with the device, and then launch Illustrator -
Illustrator CC 2014 crashes all the time after installing Yosemite 10.10 - why?
Hi there,
as said above my IA crashes all the time.
I am working with Creative Cloud and latest OSX version (Yosemite 10.10). A few days ago I chatted with a team member of Adobe but all recommended was to install a complete new Admin on my MacBook Pro. That would take me almost two days to install and configure all my stuff from the scratch.
Illustrator crashes when ...
I open a ai-file from InDesign to edit it. The splash screen loads but then this appears
It's german, but you all know what it says: "Unexpected failure - ignore / try again / send to apple" If you click on "Send to apple" it loks like this:
I sent it a thousand times to Apple, but haven't heard anything yet.
I open IA regular from the dock
splash screen appears
everything's fine till you click anything (e.g. CMD+N)
then it crashes immediately
What I already did
reinstall IA
reinstall complete suite
cleaned all folders belonging to Adobe
start in safe mode
Thanks for reading all this stuff.
Hopefully anyone has an idea what I can do.
Wisdom of the crowd - here we go.
Best,
JaninaDear adobe & community,
only a few weeks later - it crashes again...
Yosemite 10.10.2
AI latest version
MacBook Pro (Retina, 13", 2013)
I read all support tickets. I checked if there is a drivers for my Wacom (nope). I installed a new admin (AI crashes as well). I updated Java again (no help)
I have no idea what to do.
This is what happening:
- I click on the AI icon
- AI opens with the welcome screen
- Yosemite 10.10.2 / AI newest version (Creative Cloud)
- whatever I click there it crashes and comes up with the following error message (sorry in advance for all the code)
"Process: Adobe Illustrator [1253]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.1.1 (18.1.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [1253]
User ID: 502
Date/Time: 2015-02-05 11:30:33.307 +0100
OS Version: Mac OS X 10.10.2 (14C109)
Report Version: 11
Anonymous UUID: D6DD2548-AB1C-9CC8-3611-C038C37DB42D
Time Awake Since Boot: 1600 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
VM Regions Near 0x10:
-->
__TEXT 0000000100000000-00000001015c0000 [ 21.8M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_pthread.dylib 0x00007fff8af355c1 _pthread_mutex_lock + 23
1 com.apple.CoreFoundation 0x00007fff86cdb721 CFRunLoopStop + 49
2 com.wacom.WacomMultiTouch 0x000000010ae680dd CMacMultiTouchAPI::~CMacMultiTouchAPI() + 83
3 com.wacom.WacomMultiTouch 0x000000010ae888a2 WacomMTInitialize + 136
4 com.adobe.dvaui.framework 0x0000000109ebe22c dvaui::ui::TouchInterface_Wacom::TouchInterface_Wacom() + 140
5 com.adobe.dvaui.framework 0x0000000109ebce78 dvaui::ui::TouchInterface_Wacom::GetInstance() + 40
6 com.adobe.dvaui.framework 0x0000000109eb1dab dvaui::ui::PointerEvent::PointerEvent(dvaui::ui::PointerEvent::Action, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char> const&, dvaui::ui::OS_Event const&, dvaui::ui::PointerEvent::SubType) + 75
7 com.adobe.dvaui.framework 0x0000000109e93142 dvaui::ui::MouseEvent::MouseEvent(dvaui::ui::PointerEvent::Action, int, int, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char>, dvaui::ui::OS_Event const&, dvacore::geom::PointT<int> const&, dvaui::ui::PointerEvent::SubType) + 50
8 com.adobe.dvaui.framework 0x0000000109f245a6 dvaui::ui::OS_View::UI_DispatchPlatformMouseMoveEvent(dvaui::ui::OS_Event const&, bool, bool) + 422
9 com.adobe.dvaui.framework 0x0000000109f21d56 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 198
10 com.adobe.dvaui.framework 0x0000000109f21c66 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22
11 com.adobe.dvaui.framework 0x0000000109f236b6 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 70
12 com.adobe.dvacore.framework 0x0000000109719d0c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
13 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
14 com.adobe.dvacore.framework 0x0000000109719da3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99
15 com.adobe.dvacore.framework 0x000000010971b250 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160
16 com.adobe.dvaui.framework 0x0000000109f2fb3d -[DVAMacContainerView mouseEntered:] + 157
17 com.apple.AppKit 0x00007fff92f0ee19 -[NSTrackingArea _dispatchMouseEntered:] + 75
18 com.apple.AppKit 0x00007fff928d81e2 -[NSApplication sendEvent:] + 3560
19 com.adobe.dvaui.framework 0x0000000109f27c01 -[DVAMacApplication sendEvent:] + 593
20 com.adobe.exo.framework 0x000000010ab14198 -[ExoMacApplication sendEvent:] + 568
21 com.apple.AppKit 0x00007fff92a75fcf -[NSApplication _realDoModalLoop:peek:] + 770
22 com.apple.AppKit 0x00007fff92aaf1f4 -[NSApplication runModalSession:] + 71
23 com.adobe.dvaui.framework 0x0000000109f165ce dvaui::ui::OS_Dialog::ModalLoop() + 286
24 com.adobe.dvaui.framework 0x0000000109f1619c dvaui::ui::OS_Dialog::RunModal() + 172
25 com.adobe.illustrator 0x0000000100a949a4 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 5156244
26 com.adobe.illustrator 0x000000010058a6e9 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5147289
27 com.adobe.illustrator 0x000000010058aa62 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5148178
28 com.adobe.illustrator 0x0000000100781e3e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1933870
29 com.adobe.illustrator 0x0000000100781a1c AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1932812
30 com.adobe.illustrator 0x0000000100ab64d1 std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 22145
31 com.adobe.illustrator 0x0000000100ab14f3 std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 1699
32 com.adobe.illustrator 0x0000000100ab433a std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 13546
33 com.adobe.illustrator 0x0000000100764fe7 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1815511
34 com.adobe.illustrator 0x000000010096903a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3929130
35 com.adobe.illustrator 0x000000010044b31c boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3839692
36 com.adobe.illustrator 0x00000001004742b6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4007526
37 com.adobe.illustrator 0x00000001005f964e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 326206
38 com.adobe.illustrator 0x00000001005f9296 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 325254
39 com.adobe.illustrator 0x0000000100473fb8 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4006760
40 com.adobe.illustrator 0x00000001004e1bbb boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4456299
41 com.adobe.exo.framework 0x000000010ab0ee5d exo::app::AppBase::InvokePostEventProcessing(dvaui::ui::OS_Event const&) + 13
42 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
43 com.adobe.exo.framework 0x000000010ab0efe3 exo::app::AppBase::PostEventProcessing(dvaui::ui::OS_Event const&) + 99
44 com.adobe.dvacore.framework 0x0000000109719d0c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
45 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
46 com.adobe.dvacore.framework 0x0000000109719da3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99
47 com.adobe.dvacore.framework 0x000000010971b250 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160
48 com.adobe.exo.framework 0x000000010ab142d8 -[ExoMacApplication sendEvent:] + 888
49 com.apple.AppKit 0x00007fff92764608 -[NSApplication run] + 711
50 com.adobe.exo.framework 0x000000010ab13bb8 exo::app::OS_AppBase::RunEventLoop() + 56
51 com.adobe.illustrator 0x00000001004e3cf5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4464805
52 com.adobe.illustrator 0x0000000100472dc6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4002166
53 com.adobe.illustrator 0x0000000100463c60 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3940368
54 com.adobe.illustrator 0x0000000100003424 0x100000000 + 13348Thread 1:: Dispatch queue: com.apple.libdispatch-manager
Sorry once more for all the coding, but I have no idea what's important.
@adobe - please help me.
@community - thanks for helping as well.
Thanks you guys.
Janina -
Photoshop & Illustrator CC 2014 crashes shorty after startup
They both have been working fine up until today. I tried a re-install and also the solution from Photoshop CC (2014) fails to start (0xc000007b) confirming the files were removed on uninstall then re-installed from fresh (x86) and (x64) versions of the 2012 C++ redistributes.
Crashes on plain application start and through opening a PSD. Seems to occur right at the point the new library feature updates in my tools although I have yet to use the feature. InDesign CC 2014 has no issues. Crash reports below.
Photoshop CC 2014
Log Name: Application
Source: Application Error
Date: 10/15/2014 10:32:16 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: G47
Description:
Faulting application name: Photoshop.exe, version: 15.2.0.236, time stamp: 0x542531ba
Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e
Exception code: 0xc00000fd
Fault offset: 0x00000000000536cd
Faulting process id: 0x1b60
Faulting application start time: 0x01cfe90287825be3
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\system32\MSVCR110.dll
Report Id: c98122ae-54f5-11e4-9db8-c86000cb2843
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-16T05:32:16.000000000Z" />
<EventRecordID>321082</EventRecordID>
<Channel>Application</Channel>
<Computer>G47</Computer>
<Security />
</System>
<EventData>
<Data>Photoshop.exe</Data>
<Data>15.2.0.236</Data>
<Data>542531ba</Data>
<Data>MSVCR110.dll</Data>
<Data>11.0.51106.1</Data>
<Data>5098826e</Data>
<Data>c00000fd</Data>
<Data>00000000000536cd</Data>
<Data>1b60</Data>
<Data>01cfe90287825be3</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe</Data>
<Data>C:\Windows\system32\MSVCR110.dll</Data>
<Data>c98122ae-54f5-11e4-9db8-c86000cb2843</Data>
</EventData>
</Event>
Illustrator CC 2014
Log Name: Application
Source: Application Error
Date: 10/15/2014 10:40:28 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: G47
Description:
Faulting application name: Illustrator.exe, version: 18.1.0.430, time stamp: 0x54247b91
Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e
Exception code: 0xc00000fd
Fault offset: 0x00000000000536cd
Faulting process id: 0x1880
Faulting application start time: 0x01cfe903a9732f76
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Windows\system32\MSVCR110.dll
Report Id: eec04346-54f6-11e4-9db8-c86000cb2843
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-16T05:40:28.000000000Z" />
<EventRecordID>321092</EventRecordID>
<Channel>Application</Channel>
<Computer>G47</Computer>
<Security />
</System>
<EventData>
<Data>Illustrator.exe</Data>
<Data>18.1.0.430</Data>
<Data>54247b91</Data>
<Data>MSVCR110.dll</Data>
<Data>11.0.51106.1</Data>
<Data>5098826e</Data>
<Data>c00000fd</Data>
<Data>00000000000536cd</Data>
<Data>1880</Data>
<Data>01cfe903a9732f76</Data>
<Data>C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe</Data>
<Data>C:\Windows\system32\MSVCR110.dll</Data>
<Data>eec04346-54f6-11e4-9db8-c86000cb2843</Data>
</EventData>
</Event>The previous non-2014 CC version of Photoshop is working fine. I still need a resolution for the 2014 version as I need Typekit integration back.
-
Illustrator CC 2014 Crashes on Startup
Hi,
I recently updated to Illustrator CC 2014, along with other Adobe programs such as Photoshop, After Effects, InDesign etc. All other programs launch fine, but Illustrator always crashes when initialzing a plugin or loading the font library. I'm unsure if it's definitely linked because it's not always the same plugin being loaded when it crashes. However, I deleted the plugins folder and the program loaded correctly, but I obviously couldn't do anything inside the program.
I'm running Windows 8 64 bit, and the programs are all installed on a SSD. I've tried compatibility mode, running as administrator and reinstalling the program. If I can't fix this issue soon I'm just going to revert back to a previous version.
Anyone have any ideas?
Thanks!Audemus,
You may try to reinstall, using the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Adobe Indesign CC 2014 crash on launch
Hi I use this program as well as photoshop, illustrator and muse on a near-constant daily basis. Indesign has suddenly started crashing on launch - the rest of the apps still operate without issue.
I've restarted, reinstalled indesign, disabled all fonts except system fonts - not too sure what the deal is but will need this up and running again asap.
Only significant change that's happened today is I updated a Sony game.
I'm not sure if the below info will provide insight - let me know if there's any further info I can provide.
Problem signature:
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 10.0.0.70
Application Timestamp: 5362b4ea
Fault Module Name: MSVCR110.dll
Fault Module Version: 11.0.51106.1
Fault Module Timestamp: 5098826e
Exception Code: 40000015
Exception Offset: 00000000000740da
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 5129
Additional Information 1: 50c4
Additional Information 2: 50c4d85164a96dd87444c41de660c100
Additional Information 3: 9082
Additional Information 4: 90824e313a387b7f869a46a0a20af338
Thankshas there been a solution to this issue? I've got the exact same message. further details from event viewer:
Faulting application name: InDesign.exe, version: 10.1.0.70, time stamp: 0x5424e38b
Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e
Exception code: 0x40000015
Fault offset: 0x00000000000740da
Faulting process id: 0x1b58
Faulting application start time: 0x01cfe1d1729ae6a4
Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2014\InDesign.exe
Faulting module path: C:\Windows\system32\MSVCR110.dll
Report Id: b2d4cc7d-4dc4-11e4-ae08-c86000e36926
it looks to be crashing at the "Starting up Trackers..." part of the splash screen. -
Vectorworks 2014 crashes on launch
I have installed Vectorworks 2014 but it crashed on launch. Their support team suggested I create a new user and try to launch from there which worked. There is something in my user account that won't allow Vectorworks to launch but I can't find what. The only thing that the support team can suggest is that I delete my user account and use the new one. As this is a business, I have so many applications set up that it would be a lot of work and not something I would like to do. Any suggections please?
from my little understanding, it looks serious:
Crashed Thread: 9
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000084e63f5e
VM Regions Near 0x84e63f5e:
__LINKEDIT 00000000502e9000-00000000502f9000 [ 64K] r--/rwx SM=COW /System/Library/Extensions/AMDRadeonX3000GLDriver.bundle/Contents/MacOS/AMDRade onX3000GLDriver
-->
__TEXT 000000008fe97000-000000008feca000 [ 204K] r-x/rwx SM=COW /usr/lib/dyld
Dyld Error Message:
Symbol not found: _OTInitInetAddress
Referenced from: /Applications/Vectorworks 2011/Vectorworks 2011.app/Contents/MacOS/Vectorworks
Expected in: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices -
InDesign CS6 Crashes on launch: error in BIB.dll
Hello,
When I launch a new install of InDesign CS6, it crashes with this error detail from event viewer.:
Faulting application name: InDesign.exe, version: 8.0.0.370, time stamp: 0x4f72c3ee
Faulting module name: BIB.dll, version: 1.2.2.19553, time stamp: 0x4f3a00dc
Exception code: 0xc00000fd
Fault offset: 0x0000e508
Faulting process id: 0x1a18
Faulting application start time: 0x01cd9361dc004636
Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe
Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\BIB.dll
Report Id: 4327293a-ff55-11e1-a5e7-7071bc1caa4c
This is on a Win7 x64 system, 6 core 3.33GHz + 24GB RAM. Other CS6 apps tested so far are working including Bridge, Premier Pro and Photoshop.
Watching the splash screen, the error comes up shortly after it says "Starting Up Service Registry."
This is installed in parallel with a previous CS3 install. InDesign CS3 is working fine.
Reading some other threads, I have tried:
1- launch using Run As Administrator option.
2- reinstall InDesign CS6
3- deleted C:\Users\<my user>\AppData\Local\Adobe\Indesign\Version 8.0 Folder
4- login as another <admin> user and try it
5- switched default printer per this: http://forums.adobe.com/thread/717953 (my default printer is in the shop, all other printers are virtual but they didn't help).
6- removed all plug-ins from InDesign\Plug-ins folder
7- tried replacing BIB.dll with that from another CS6 application
While attempting these fixes I have gotten a different error, now faulting in CoolType.dll. Per some other threads, I have deleted all non-system fonts from the fonts folder and still get an error in the same place, either referencing BIB.dll or CoolType.dll.
Below is the initial crash dump report from windows.
Thanks for any advice.
Glenn
Version=1
EventType=APPCRASH
EventTime=129922037798149895
ReportType=2
Consent=1
ReportIdentifier=ecd2715c-ff5a-11e1-a5e7-7071bc1caa4c
IntegratorReportIdentifier=ecd2715b-ff5a-11e1-a5e7-7071bc1caa4c
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=InDesign.exe
Sig[1].Name=Application Version
Sig[1].Value=8.0.0.370
Sig[2].Name=Application Timestamp
Sig[2].Value=4f72c3ee
Sig[3].Name=Fault Module Name
Sig[3].Value=BIB.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=1.2.2.19553
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4f3a00dc
Sig[6].Name=Exception Code
Sig[6].Value=c00000fd
Sig[7].Name=Exception Offset
Sig[7].Value=0000e430
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=db90
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=db907dd15c081028f80933f9c3e73bc5
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=461d
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=461db17cb723b284267116290159b876
UI[2]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe
UI[3]=Adobe InDesign CS6 has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ObjectModel.dll
LoadedModule[5]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\PMRuntime.dll
LoadedModule[6]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[7]=C:\Windows\system32\dbghelp.dll
LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[9]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\tbb.dll
LoadedModule[10]=C:\Windows\system32\MSVCP100.dll
LoadedModule[11]=C:\Windows\system32\MSVCR100.dll
LoadedModule[12]=C:\Windows\syswow64\USER32.dll
LoadedModule[13]=C:\Windows\syswow64\GDI32.dll
LoadedModule[14]=C:\Windows\syswow64\LPK.dll
LoadedModule[15]=C:\Windows\syswow64\USP10.dll
LoadedModule[16]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[17]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[18]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[19]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[20]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[21]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Database.dll
LoadedModule[22]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Public.dll
LoadedModule[23]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ACE.dll
LoadedModule[24]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[25]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[26]=C:\Windows\syswow64\ole32.dll
LoadedModule[27]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\BIB.dll
LoadedModule[28]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\CoolType.dll
LoadedModule[29]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\MPS.dll
LoadedModule[30]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AGM.dll
LoadedModule[31]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ARE.dll
LoadedModule[32]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\BIBUtils.dll
LoadedModule[33]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[34]=C:\Windows\syswow64\NSI.dll
LoadedModule[35]=C:\Windows\system32\MPR.dll
LoadedModule[36]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AFL.dll
LoadedModule[37]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\icuuc40.dll
LoadedModule[38]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\icudt40.dll
LoadedModule[39]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\icuin40.dll
LoadedModule[40]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\amtlib.dll
LoadedModule[41]=C:\Windows\system32\WINHTTP.dll
LoadedModule[42]=C:\Windows\system32\webio.dll
LoadedModule[43]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[44]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[45]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[46]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[47]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[48]=C:\Windows\system32\WINNSI.DLL
LoadedModule[49]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\adobe_caps.dll
LoadedModule[50]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\boost_filesystem.dll
LoadedModule[51]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\boost_system.dll
LoadedModule[52]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\boost_regex.dll
LoadedModule[53]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\icucnv40.dll
LoadedModule[54]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ASLSupport.dll
LoadedModule[55]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\WRServices.dll
LoadedModule[56]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[57]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_ 6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
LoadedModule[58]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\WidgetBin.dll
LoadedModule[59]=C:\Windows\syswow64\IMM32.dll
LoadedModule[60]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[61]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AdobeOwl.dll
LoadedModule[62]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601 .17825_none_72d273598668a06b\gdiplus.dll
LoadedModule[63]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AdobeOwlCanvas.dll
LoadedModule[64]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\adbeape.dll
LoadedModule[65]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_ none_50934f2ebcb7eb57\MSVCR90.dll
LoadedModule[66]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_ none_50934f2ebcb7eb57\MSVCP90.dll
LoadedModule[67]=C:\Windows\system32\uxtheme.dll
LoadedModule[68]=C:\Windows\system32\profapi.dll
LoadedModule[69]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[70]=C:\Windows\system32\propsys.dll
LoadedModule[71]=C:\Windows\system32\ntmarta.dll
LoadedModule[72]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[73]=C:\Windows\system32\dwmapi.dll
LoadedModule[74]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[75]=C:\Windows\system32\rsaenh.dll
LoadedModule[76]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[77]=C:\Windows\system32\apphelp.dll
LoadedModule[78]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\updaternotifications.dll
LoadedModule[79]=C:\Windows\system32\NETAPI32.dll
LoadedModule[80]=C:\Windows\system32\netutils.dll
LoadedModule[81]=C:\Windows\system32\srvcli.dll
LoadedModule[82]=C:\Windows\system32\wkscli.dll
LoadedModule[83]=C:\Windows\system32\ATMLIB.dll
LoadedModule[84]=C:\Windows\system32\mscms.dll
LoadedModule[85]=C:\Windows\system32\USERENV.dll
LoadedModule[86]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\ACTIONS.RPLN
LoadedModule[87]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AXE8SharedExpat.dll
LoadedModule[88]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\APPFRAMEWORK.RPLN
LoadedModule[89]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\boost_threads.dll
LoadedModule[90]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\boost_date_time.dll
LoadedModule[91]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\APPLICATION UI.RPLN
LoadedModule[92]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ScCore.dll
LoadedModule[93]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\LogSession.dll
LoadedModule[94]=C:\Windows\system32\VERSION.dll
LoadedModule[95]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ExtendScript.dll
LoadedModule[96]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\ARTICLE.RPLN
LoadedModule[97]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\ASSIGNMENTS.RPLN
LoadedModule[98]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\AWS.RPLN
LoadedModule[99]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\AWSUI.RPLN
LoadedModule[100]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\BASIC TOOLS.RPLN
LoadedModule[101]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\BEHAVIOR.RPLN
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LoadedModule[321]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\ARTICLEPANEL.APLN
LoadedModule[322]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\CSXS.APLN
LoadedModule[323]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\PlugPlug.dll
LoadedModule[324]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\GALLEY PREFERENCES.APLN
LoadedModule[325]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\GAPTOOL.APLN
LoadedModule[326]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\GENERAL PREFERENCES PANEL.APLN
LoadedModule[327]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\HELP.APLN
LoadedModule[328]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ahclient.dll
LoadedModule[329]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\OBJECTSTYLESUI.APLN
LoadedModule[330]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\PERFORMANCE UI.APLN
LoadedModule[331]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\SHAREDCONTENTUI.APLN
LoadedModule[332]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\SHORTCUT EDITOR DIALOG.APLN
LoadedModule[333]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\TOOL BOX.APLN
LoadedModule[334]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\TOOL TIPS.APLN
LoadedModule[335]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\TRACK CHANGES PREFERENCES.APLN
LoadedModule[336]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\TRACK CHANGES UI.APLN
LoadedModule[337]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UTILITY\PERFORMANCEMETRICS.APLN
LoadedModule[338]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\WORKFLOW\METADATA UI.APLN
LoadedModule[339]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\FileInfo.dll
LoadedModule[340]=C:\Windows\system32\MSIMG32.dll
LoadedModule[341]=C:\Windows\system32\WINMM.dll
LoadedModule[342]=C:\Windows\system32\OLEACC.dll
LoadedModule[343]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[344]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\WORKGROUP\WORKGROUP UI.APLN
LoadedModule[345]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\XMEDIA\SNIPPET.APLN
LoadedModule[346]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\XMEDIA\XMEDIA UI.APLN
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Adobe InDesign CS6
AppPath=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exeThank you both for your replies. This was a painful issue to resolve. I worked with Adobe support over three different calls. I received different advice at each call but the successful process in the end was to completly uninstall and further delete all traces of adobe software and reinstalling again. I had CS3 installed and was told that it is incompatible with Windows 7 (though its been running on my desktop and laptop without trouble for years.)
So what I did was to first uninstall pretty much everything starting with Adobe in my Uninstall Programs control panel.
Then, per adobe support, I proceded to delete files/keys from these locations manually. Not all of them existed. I also included Program Files (x86) where any Program Files paths are listed. (Note: AdobeCreativeSuiteCleanerTool does NOT remove all traces of files and keys!)
C:\Program Files\Adobe*
C:\Program Files\Common Files\Adobe*
C:\Program Files\Common Files\Macrovision Shared\FlexNet*
C:\Program Data\Adobe*
C:\Program Data\FlexNet*
C:\Users\All Users\Adobe*
HKEY_LOCAL_MACHINE\Software\Adobe*
HKEY_CURRENT_USER\Software\Adobe*
HKEY_LOCAL_MACHINE\SOFTWARE\Macrovision\FLEXnet Publisher*
I rebooted and installed again and it worked.
During this process I discovered what I believe may have been the actual cause. Under one of the above paths was another InDesign\Fonts folder loaded with fonts. Sorry, I do not recall which as I have since had a hard disc failure and had to really start over. I thought I had done a search of fonts but apparently had not done such a good job. I recall now having trouble getting my fonts (installed in windows/fonts) to appear in InDesign CS3 and the workaround was to place a copy in this folder. I the end, I believe I had a copy of a corrupted font in that folder.
My recommendation to anyone else struggling with this problem is to (1) remove all fonts from the windows/fonts folder and (2) to check the above paths for any fonts you may have added and remove them, and (3) check the above paths for any remaining fonts and verify they are not corrupt by opening them to preview. Remove anything corrupt. If all else fails, (4) follow uninstall procedure described above.
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