Illustrator CC(2014) does not open or create new file in Window 8.1 Pro

My illustrator can launch but once I tried to create a new file it would freeze and will not respond anymore.
I also tried to open existing illustrator files it just create a blank white illustrator window and does not respond afterwards as well.
I tried to reinstall the illustrator for times to fix to issue but it doesnt work.
All the other applications (photoshop/indesign...) work perfectly, but obviously there is a bug in illustrator...
Have any other people experienced similar issue and know how to fix it??

Did you uninstall then used the Cleaner tool before reinstalling?
Is a printer connected? Is the driver up to date? Printer turned on?
Do you have any third party plugins installed?
A graphic tablet?
Any other hardware?
Font management? Which one?
Have you already tried setting up a new user account (Admin) and launching from that one?

Similar Messages

Photoshop CC 2014 crash when opening or creating new files when running with Cintiq 13HD.

I have a problem where Photoshop CC 2014 crashes when trying to open or create a new file while the Photoshop window is being displayed on my Cintiq 13HD.
When Photoshop is being displayed on my main monitor it doesn't crash.
I'm running Windows 7 (64 bit) and have updated my graphics and wacom drivers to their latest versions and Photoshop is completely up to date. (I'm running the 30-day free trial)
Here's the event log of the crash:
Faulting application name: Photoshop.exe, version: 15.2.1.257, time stamp: 0x543dbc5e
Faulting module name: atig6txx.dll, version: 8.14.1.6398, time stamp: 0x54176130
Exception code: 0xc0000005
Fault offset: 0x00000000000122b7
Faulting process id: 0x23dc
Faulting application start time: 0x01d0030b1092334e
Faulting application path: D:\Program Files (x86)\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\system32\atig6txx.dll
Report Id: 61680f48-6efe-11e4-aeeb-bc5ff45851ea

As you can already see, your ATI/AMD video card drriver is crashing.
Update the driver from AMD's website to pick up all the bug fixes you are missing.

Photoshop Not opening or creating new files

i have tried intalling and reinstalling twice and it has not fixed my problem. This problem is huge for me because I have so many uses for photshop on a daily basis and this just stops them. If anyone knows how to fix this or is having the same promblem please respond. I have the newest update for Photoshop CC the photoshop i am using it also does not work with he 64 bit or the normal version.

Operating system and version? Has PS worked OK before this problem, and with the 14.1.2 update? When did the problem start, and can you link it with anything else happening to your system? If Windows, have you tried a System restore to a date before the problem started? (as a last resort)

Illustrator CC 2014 can not open file if you save that in Illustrator 8

Hi,
Illustrator CC 2014 can not open file again f you save that file in Illustrator 8. Using Illustrator CC 18.0.0
TIA.

Hi Imran,
Can you please share your file (original source file which I can open in AI CC 2014 ) with me?
I want to down-save that in Illustrator 8 and check that what is happening in this workflow.
Thanks & Regards,
Raghuveer
[email protected]

Issue opening or creating new files in illustrator CS5 windows 7 64bit, "Not Responding"

Issue opening or creating new files in illustrator CS5 windows 7 64bit, program becomes "Not Responding" when opening a file.
I had recently tried a trial version of FontExplorer Pro X, and this issue has come up after the Uninstallation of that program. Any suggestions?

Check for ant third party plugin in the plugin folder....?
Also Check in the new user account?
Message was edited by: Manish_1988

Unable to upload files using firefox, be it dropbox, gmail or any other websites where we need to attach files. It does not open up a new window to choose file.

all of a sudden im unable to attach files in any of the websites. Im using firefox version 30 and when I click to attach file it does not open up a new window where we can choose the file from my computer. It happens almost in all websites that I use (gmail, dropbox, other websites).
This was not the case before, seem some problem with firefox.. can somebody fix this at the earliest. thanks

hello Balaatmozilla,
please check if this problem appears as well when you try to download a file, does this happen again when you try to download a file?
if so there must be a problem with your HDD controler, to solve this issue follow th steps:
1.Right Click on My Computer, Select Properties
2.Click on Device Manager in Top Left corner
3.expand the IDA/ATI/ATAPI controllers
4.right click on the one which is related to your HDD
5.click on Uninstall
6.Restart
when you restart your windows the OS will try to install the drivers again, if this happens then restart again and check if the problem is solved, if no try to install the HDD drivers and related drivers manually and then restart your machine

Firefox 5.0 does not open link into new window

Firefox 5.0 does not open link into new tab. I have a netbook also and tab options work fine, links open into a new window. However on this Dell it does not work. Tab options in Firefox and Google are set right, but don't work that way. Running Windows 7 on Dell, Windows Starter on netbook.

The Template .dwt file is only used locally by DW itself, there's no reason to upload it to the server unless you intend to share it with someone. You have to upload each individual page that the Template updates, every time you update the template and propagate that change across the child pages.
It would probably be better to use a server side include. That way, you could update one file then upload it and all of your pages would automatically carry that update...
SSI for Apache: http://www.javascriptkit.com/howto/ssi.shtml
PHP's version: http://www.tizag.com/phpT/include.php
It's especially handy if your site gets to the point where you have more than about 20 pages.

ODI 11g 11.1.1.7 with Win64 bit OS : Starange problem : Right click does not work for Create new data server in Topology.

ODI 11g 11.1.1.7 with Win64 bit OS : Strange problem : Right click does not work for Create new data server in Topology.
On right click nothing happens at all. I have reinstall the ODI multiple times with right installer. issue persist.
Please help.

Hi,
Did you use the generic installer or the win32 one ? You should use the former with Win64.
You can also check that your version of Java is supported in the certification matrix.
Regards,
JeromeFr

Premiere Pro CC 2014 Does Not Import Panasonic GH4 Spanned Files as a Single Clip

Premier Pro CC 2014 does not import Panasonic GH4 spanned files as a single clip. I have made a short video that shows the problem with the GH4 footage and it show how the Canon XA-10 footage imports correctly.
Is this a known problem? Am I doing something wrong? It makes the Master Clip Effects in Premier Pro useless because every spanning fragment is turned into a master clip.
Problem demonstration video: http://screencast.com/t/03wzQoxAUXAQ

Jim,
I've looked up all sorts of MP4/MOV comparisons on the web ... most conclude that mov is perhaps a bit "safer" on an Apple OS and mp4 "safer" on a PC and non-Apple "devices", but generally list the contents of the two as being nearly indistinguishable. I do realize the Qt has had ... issues ... within the Adobe programs, especially on PC's.
You have any other good info? Always looking to learn from the more experienced ...
Neil

Why Netflix does not open after the new 7.0 update?

WHY Netflix does not open after the new update 7.9?

Vincent149 wrote:
I went to At&t yesterday, they said you have to call Apple support! Which im gong to try today since no one on here has posted anything back! Im frustrated! Maybe its there way of selling new phone!!!!
These are user to user forums. You are not addressing Apple by posting here. If some other person has a solutoin for you, then they will post it.

Photoshop CS6 cannot open or create new file. This happened after running CCleaner

Photoshop CS6 cannot open or create new file. This happened after running CCleaner

Hi, I've been asked to join this discussion. CCleaner is a nice tool, but if you used the Registry Cleaner that came with it, it might have done something to Photoshop's registry entries. There is that danger in using them.
One thing CCleaner does is leave a backup of the registry, or you can use Windows System Restore to go to that point before you ran the Cleaner. Let's go with System Restore. Review the instructions.
System Restore - Microsoft Windows
If you suspect a virus, I'd like to direct you here http://bleepingcomputer.com/
That would be the "Am I infected?" forum.
They have the tools, you run them, and copy and paste the logs that are generated. They are very good at this, but it is super important you follow directions and don't leave until the process is completed.
Gene

Muse CC 2014 does not open site's pages! and does not quit urgent help!

I have Installed Muse cc 2014, and any site that I open (created in previus versions) after one first page does not open any other pages! also the application will not quit, any one else with this problem (I have Win 8.1)

Maybe it's best to ask this question in the Muse forum (Adobe muse experts will check this forum) Help with using Adobe Muse CC
Did you try some basic troubleshoot steps yet? http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html can you share the performed tests / checks?
Good luck

Left click on a link does not open the link; a small blue window opens saying loading then closes.

Left click on any link in a web page does not open the link. A very small blue window appears with the word loading and a few moving dots. In a few seconds the blue window closes but the link does not open. Links used to open. If I right click the link, I can open the link in a new window. Many new windows pile up. This is a nuisance.
I am using Firefox 3.6.8 for Canonical 1.0 in Ubuntu 9.10.

Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
You can use "Disable all add-ons" on the ''Safe mode'' start window.
You have to close and restart Firefox after each change via "File > Exit" (on Mac: "Firefox > Quit")

Vimperator does not open links in new tab [SOLVED]

I am using Vimperator. so far so good, and i like it. i have one problem here. when i mark some links with the command ";ab,act", for example, it does not open the links in new tabs. I also use the command f and F to mark the links in a website but cannot open the link in a new tab.
Thanks in advance.
Last edited by hungsonbk (2007-09-13 12:40:11)

Maybe it is a conflict between Vimperator and a TabMix-like extension?
I am not sure but go check your tab related perfs and add-on options may help.
Last edited by hk2717 (2007-09-13 06:24:12)

Photoshop CS6 does not open or create files

I am using Adobe Cloud. And have downloaded Photoshop CS6. Using it locally.
It was working fine. For weeks. The application still loads without error. But if I open a file nothing happens. No error message. But no file appears. And if I try to create a new file the same thing. No error message. But no new canvas to work with. In both cases nothing appears in the layers panel.
The Help menu gives me the option of deactivating. So I am assuming it is not an activation issue.
Fireworks works fine. Illustrator works fine. Only Photoshop has this problem.
I am running Windows 8. 64bit. 12gb. NVIDIA GeForce GTX 560 2gb. Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64. No optional 3rd party plugins.

Update 03/2/2013
I had enough I uninstalled Creative Cloud and secure wiped the Intel 520 SSD and the wiped the RevoDrive 3 X2. Installed windows 8 clean install and re-downloaded and installed all the Creative Cloud Apps.
1. After the install was completed clicking on Photoshop CS6* causes nothing to happen. No tasks open, nothing in task manager showing photoshop opening. It's like the request just goes away.
2. Figured maybe I need the updates, opened bridge clicked on help - updates.
3. All products had updates and updated them all.
4. All updates successful except for Photoshop and DynamicLinkmanager.
Photoshop Update Failed
Adobe Photoshop 13.0.1.1
Installation failed. Error Code: U44M2P7
So then I search the forums and find the option to manually download the CS6 update from Adobe.com. I did that and still nothing.
So in Windows 7 I could open Photoshop once per reboot and work. Now in Windows 8 I can't even get it to open.
There has to be an incompatibility with either:
1. Nvidia GTX680 4GB cards
2. Nvidia WHQL Latest Drivers
I draw that conclusion because PS CS6 has worked just fine until Nvidia Updates were installed. I know in 3D Mark III the card only reports as a 2GB and they claim it's purely cosmetic reporting. It also works fine on my Quadro 5000 card in another box.
Unable to open Photoshop CS6 in Windows 8 Pro
Unable to open using program Compatibility Troubleshooter Mode: Windows 7
Unable to open images in Adobe Camera Raw or Photoshop from within Bridge. No Errors it's like the request simply disappeared.
sniffer_GPU Report:
Device: 0000000000312F28 has video RAM(MB): 1868
Device: 00000000002FBB88 has video RAM(MB): 4095
Vendor string: NVIDIA Corporation
Renderer string: GeForce GTX 680/PCIe/SSE2
Version string: 3.0.0
OpenGL version as determined by Extensionator...
OpenGL Version 3.0
Has NPOT support: TRUE
Has Framebuffer Object Extension support: TRUE
OpenGL ok
OpenCL ok, version=1.1 CUDA 4.2.1
Return code: 3
PS6 Executable Digital Signature:
sha1 - Monday, January 7, 2013 12:36:15 PM
System Info From Lightroom (Since PS6 doesn't open)
Operating system: (Build 9200)
Version: 6.2 [9200]
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3.2 GHz
Built-in memory: 65476.6 MB
Real memory available to Lightroom: 65476.6 MB
Real memory used by Lightroom: 159.9 MB (0.2%)
Virtual memory used by Lightroom: 123.0 MB
Memory cache size: 0.0 MB
Maximum thread count used by Camera Raw: 6
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080, 2) 1920x1080
System Hardware Specs:
OS Drive (Intel 520 240GB SSD)
Motherboard: Asus Rampage IV Extreme x79 Chipset
CPU: Intel i7 3930K
Memory: 64GB PC-2400 G.Skill
Adobe Creative Cloud is installed on the D:\ Drive which is an OCZ Revodrive 3 X2.
Video: EVGA GTX680 Classified 4GB Edition
Video Drivers: Nvidia 314.07, DirectX 11.0, API Version 11.1, Clock 1110Mhz
*Photoshop CS6 refers to both the x64 edition and 32bit edition. I've tried both.

Illustrator CC(2014) does not open or create new file in Window 8.1 Pro

Similar Messages

Maybe you are looking for