Illustrator cc 2014 dosen't open old big size file Black screen and crashing

I installed illustrator cc 2014 I can not open some of my old files... black screen on waiting....  Meanwhile writes above is not responding If file size is larger it's a problem My OS Windows 8,1 pro "Please help"

Hi,
This seems to be activation issue,
Please sign out from Creative cloud desktop app and Quit it.
quit all the Adobe applications
Assuming you're on Windows machine
Go to the following location and rename Adobe folder to old.Adobe
C:\Users\<Username>\AppData\Roaming
C:\Users\<Username>\AppData\Local
Then try to launch Creative Cloud Desktop app and Sign in with your Adobe ID and Password.
and Launch Premiere pro, hope that helps.
Thank you,

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