Illustrator CC 2014 Indesign CC 2014: plantage super fréquents ces derniers jours, depuis passage sur Yosemite 10.10
Bonjour, depuis mon passage sur Yosemite (os 10.10) j'ai illustrator et in design cc 2014 qui plantent tout le temps, vraiment très instables.
Avez-vous rencontré vous-aussi ce genre de problèmes? Merci de votre feedback/aide.
Nicolas
Bonjour
J'ai le même comportement, surtout avec Indesign.
Cela dit c'est aussi le cas sur un macbook air toujours sous Maverick. Le problème n'est donc pas forcément lié à Yosemite.
Seb
Similar Messages
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Problems installing Illustrator CC (2014) and InDesign CC (2014) on OS X Yosemite
I'm currently having problems installing Illustrator CC (2014) and InDesign CC (2014) on OS X Yosemite. Both applications fail with the message "Installation Failed: The download appears corrupted. Please try again after a few minutes.(-60)".
I've tried uninstalling Illustrator CC and InDesign CC and then reinstalling, but still get the same error message. Other applications in Creative Cloud all install without issues.
Has anyone else experienced this issue and resolved it please?Sorry for the slow response. My Mac wouldn't boot following a failed Yosemite update. I've since reinstalled Yosemite but the exact same problem persists. My Mac is standalone and not on a managed network.
Thank you for the troubleshooting link. I've tried the recommended fix for the -60 error but it doesn't appear to be possible to download the trial version of Illustrator or InDesign for CC editions. They just trigger the Creative Cloud installer and shortly after the -60 error again.
The problem is still specific to Illustrator and InDesign and I've tried uninstalling all Creative Cloud applications and reinstalling. Every reinstalls except InDesign and Illustrator. -
Hello. i have a problem with updating illustrator CC 2014. i succeed updating indesign CC 2014
hello. i have a problem with updating illustrator CC 2014. i succeed updating indesign CC 2014 & photoshop CC 2014, but every time i try to update illustrator CC 2014, its failed.
how can i solve this problem?Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/ -
Plantage d'Illustrator CC 2014 au démarrage du logiciel
Bonjour
Au démarrage d'Illustrator, j'ai le message "Illustrator CC 2014 a cessé de fonctionner", même après réinstallation.
Le PC :
- Windows 7 SP1 Professionnel 64 bits
- Core i5
- 4 Go de RAM
Dans l'observateur d'évènements, le module défaillant est PlugPlugOwl.dll et l'ID est 0xc0000005.Merci beaucoup pour tes indications très précieuses =D. J'ai trouvé la répons !
Thank you very much for your valuable information =D. I found the response !
Salut Matthias,
Voici les étapes pour configurer son variable d'environnement.
1. Faites un clic droit sur l'icône "Poste de travail"
2. Cliquez sur Propriétés,
3. Sélectionnez Paramètres système avancés ou Onglet Avancé (Basé sur votre système d'exploitation)
4. Cliquez sur "Variables d'environnement ..." bouton.
5. Cliquez sur Nouveau ... bouton sur la section Variables système, vous pouvez également définir dans la section Variables utilisateur, si vous souhaitez garder le changement limiter utilisateur actuellement connecté.
6. Dans la boîte de dialogue "Nouvelle variable système", entrez UI_SCALE_FACTOR dans le domaine de nom de variable
7. Saisissez 1 dans le champ Valeur de la variable
8. Cliquez sur OK
Relancer AI.
Sanjay,
https://translate.googleusercontent.com/translate_c?act=url&depth=1&hl=fr&ie=UTF8&prev=_t& rurl=translate.google.fr&sl=en… -
Adobe Illustrator CC 2014 won't open under my current admin profile.
I recently installed Adobe CC 2014 suite on my Windows 7 OS. All the programs open properly with the exception of Illustrator CC. The error message I get is:
Adobe Illustrator CC 2014 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Since receiving this message I have gone through other forum posts and have tried all (below) with no remedy.
Uninstalled using Windows Uninstall Program followed by Adobe Creative Cloud Cleaner Tool and reinstalled. (I’ve done this numerous times. I also removed any prior software versions (CS5) along with preceding software preferences.)
All of my OS drivers have been updated.
Monitor, Processor and GPU Drivers are updated. NOTE: I’m running an Intel Core i7 960 3.2GHz processor and an AMD Radeon HD 6700 Series GPU.
I’m running my workstation as an admin user, however created a shared user group so InDesign would open properly. (This was my other problem I was having up until a few hours ago.)
I have uninstalled and reinstalled both Verdana and Tahoma TTF fonts.
I am not running or have installed any 3rd party plug-ins.
I read a forum post that said you can get around this problem by creating a new admin account. I did and was able to open Illustrator under that profile; however I’m still unable to open it under my existing admin account. How can I get around this? There must be a way to get Illustrator to open in my current account.
Any help in this area would be greatly appreciated. I’m now on day No. 2 trying to get this solved.Hello Mylenium,
Is this what you need to determine what is causing Illustrator CC to crash upon opening the program?
Source
Adobe Illustrator CC 2014
Summary
Stopped working
Date
7/22/2014 1:00 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Illustrator.exe
Application Version: 18.0.0.18
Application Timestamp: 53880380
Fault Module Name: Illustrator.exe
Fault Module Version: 18.0.0.18
Fault Module Timestamp: 53880380
Exception Code: c0000005
Exception Offset: 0000000000f46822
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 6425
Additional Information 2: 64256d48db57d4bc137c25bbc699fc9d
Additional Information 3: 0bee
Additional Information 4: 0beeca970ec06b6ebcf9f095a19efea9
Extra information about the problem
Bucket ID: 37012370 -
Illustrator CC 2014 crashes all the time after installing Yosemite 10.10 - why?
Hi there,
as said above my IA crashes all the time.
I am working with Creative Cloud and latest OSX version (Yosemite 10.10). A few days ago I chatted with a team member of Adobe but all recommended was to install a complete new Admin on my MacBook Pro. That would take me almost two days to install and configure all my stuff from the scratch.
Illustrator crashes when ...
I open a ai-file from InDesign to edit it. The splash screen loads but then this appears
It's german, but you all know what it says: "Unexpected failure - ignore / try again / send to apple" If you click on "Send to apple" it loks like this:
I sent it a thousand times to Apple, but haven't heard anything yet.
I open IA regular from the dock
splash screen appears
everything's fine till you click anything (e.g. CMD+N)
then it crashes immediately
What I already did
reinstall IA
reinstall complete suite
cleaned all folders belonging to Adobe
start in safe mode
Thanks for reading all this stuff.
Hopefully anyone has an idea what I can do.
Wisdom of the crowd - here we go.
Best,
JaninaDear adobe & community,
only a few weeks later - it crashes again...
Yosemite 10.10.2
AI latest version
MacBook Pro (Retina, 13", 2013)
I read all support tickets. I checked if there is a drivers for my Wacom (nope). I installed a new admin (AI crashes as well). I updated Java again (no help)
I have no idea what to do.
This is what happening:
- I click on the AI icon
- AI opens with the welcome screen
- Yosemite 10.10.2 / AI newest version (Creative Cloud)
- whatever I click there it crashes and comes up with the following error message (sorry in advance for all the code)
"Process: Adobe Illustrator [1253]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.1.1 (18.1.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [1253]
User ID: 502
Date/Time: 2015-02-05 11:30:33.307 +0100
OS Version: Mac OS X 10.10.2 (14C109)
Report Version: 11
Anonymous UUID: D6DD2548-AB1C-9CC8-3611-C038C37DB42D
Time Awake Since Boot: 1600 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
VM Regions Near 0x10:
-->
__TEXT 0000000100000000-00000001015c0000 [ 21.8M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_pthread.dylib 0x00007fff8af355c1 _pthread_mutex_lock + 23
1 com.apple.CoreFoundation 0x00007fff86cdb721 CFRunLoopStop + 49
2 com.wacom.WacomMultiTouch 0x000000010ae680dd CMacMultiTouchAPI::~CMacMultiTouchAPI() + 83
3 com.wacom.WacomMultiTouch 0x000000010ae888a2 WacomMTInitialize + 136
4 com.adobe.dvaui.framework 0x0000000109ebe22c dvaui::ui::TouchInterface_Wacom::TouchInterface_Wacom() + 140
5 com.adobe.dvaui.framework 0x0000000109ebce78 dvaui::ui::TouchInterface_Wacom::GetInstance() + 40
6 com.adobe.dvaui.framework 0x0000000109eb1dab dvaui::ui::PointerEvent::PointerEvent(dvaui::ui::PointerEvent::Action, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char> const&, dvaui::ui::OS_Event const&, dvaui::ui::PointerEvent::SubType) + 75
7 com.adobe.dvaui.framework 0x0000000109e93142 dvaui::ui::MouseEvent::MouseEvent(dvaui::ui::PointerEvent::Action, int, int, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char>, dvaui::ui::OS_Event const&, dvacore::geom::PointT<int> const&, dvaui::ui::PointerEvent::SubType) + 50
8 com.adobe.dvaui.framework 0x0000000109f245a6 dvaui::ui::OS_View::UI_DispatchPlatformMouseMoveEvent(dvaui::ui::OS_Event const&, bool, bool) + 422
9 com.adobe.dvaui.framework 0x0000000109f21d56 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 198
10 com.adobe.dvaui.framework 0x0000000109f21c66 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22
11 com.adobe.dvaui.framework 0x0000000109f236b6 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 70
12 com.adobe.dvacore.framework 0x0000000109719d0c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
13 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
14 com.adobe.dvacore.framework 0x0000000109719da3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99
15 com.adobe.dvacore.framework 0x000000010971b250 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160
16 com.adobe.dvaui.framework 0x0000000109f2fb3d -[DVAMacContainerView mouseEntered:] + 157
17 com.apple.AppKit 0x00007fff92f0ee19 -[NSTrackingArea _dispatchMouseEntered:] + 75
18 com.apple.AppKit 0x00007fff928d81e2 -[NSApplication sendEvent:] + 3560
19 com.adobe.dvaui.framework 0x0000000109f27c01 -[DVAMacApplication sendEvent:] + 593
20 com.adobe.exo.framework 0x000000010ab14198 -[ExoMacApplication sendEvent:] + 568
21 com.apple.AppKit 0x00007fff92a75fcf -[NSApplication _realDoModalLoop:peek:] + 770
22 com.apple.AppKit 0x00007fff92aaf1f4 -[NSApplication runModalSession:] + 71
23 com.adobe.dvaui.framework 0x0000000109f165ce dvaui::ui::OS_Dialog::ModalLoop() + 286
24 com.adobe.dvaui.framework 0x0000000109f1619c dvaui::ui::OS_Dialog::RunModal() + 172
25 com.adobe.illustrator 0x0000000100a949a4 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 5156244
26 com.adobe.illustrator 0x000000010058a6e9 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5147289
27 com.adobe.illustrator 0x000000010058aa62 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5148178
28 com.adobe.illustrator 0x0000000100781e3e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1933870
29 com.adobe.illustrator 0x0000000100781a1c AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1932812
30 com.adobe.illustrator 0x0000000100ab64d1 std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 22145
31 com.adobe.illustrator 0x0000000100ab14f3 std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 1699
32 com.adobe.illustrator 0x0000000100ab433a std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 13546
33 com.adobe.illustrator 0x0000000100764fe7 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1815511
34 com.adobe.illustrator 0x000000010096903a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3929130
35 com.adobe.illustrator 0x000000010044b31c boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3839692
36 com.adobe.illustrator 0x00000001004742b6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4007526
37 com.adobe.illustrator 0x00000001005f964e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 326206
38 com.adobe.illustrator 0x00000001005f9296 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 325254
39 com.adobe.illustrator 0x0000000100473fb8 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4006760
40 com.adobe.illustrator 0x00000001004e1bbb boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4456299
41 com.adobe.exo.framework 0x000000010ab0ee5d exo::app::AppBase::InvokePostEventProcessing(dvaui::ui::OS_Event const&) + 13
42 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
43 com.adobe.exo.framework 0x000000010ab0efe3 exo::app::AppBase::PostEventProcessing(dvaui::ui::OS_Event const&) + 99
44 com.adobe.dvacore.framework 0x0000000109719d0c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
45 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
46 com.adobe.dvacore.framework 0x0000000109719da3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99
47 com.adobe.dvacore.framework 0x000000010971b250 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160
48 com.adobe.exo.framework 0x000000010ab142d8 -[ExoMacApplication sendEvent:] + 888
49 com.apple.AppKit 0x00007fff92764608 -[NSApplication run] + 711
50 com.adobe.exo.framework 0x000000010ab13bb8 exo::app::OS_AppBase::RunEventLoop() + 56
51 com.adobe.illustrator 0x00000001004e3cf5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4464805
52 com.adobe.illustrator 0x0000000100472dc6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4002166
53 com.adobe.illustrator 0x0000000100463c60 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3940368
54 com.adobe.illustrator 0x0000000100003424 0x100000000 + 13348Thread 1:: Dispatch queue: com.apple.libdispatch-manager
Sorry once more for all the coding, but I have no idea what's important.
@adobe - please help me.
@community - thanks for helping as well.
Thanks you guys.
Janina -
Illustrator CC 2014 won't open "could not complete requested operation"
I can not get my Illustrator CC 2014 to open any longer. Lately when I try to open the program I get the following error; "Could not complete requested operation". My other Creative Cloud applications, Photoshop, InDesign, and Acrobat are all working. I have tried uninstalling and reinstalling the program to no avail. Any help would be greatly appreciated as I have jobs starting to pile up.
accupub,
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Photoshop & Illustrator CC 2014 crashes shorty after startup
They both have been working fine up until today. I tried a re-install and also the solution from Photoshop CC (2014) fails to start (0xc000007b) confirming the files were removed on uninstall then re-installed from fresh (x86) and (x64) versions of the 2012 C++ redistributes.
Crashes on plain application start and through opening a PSD. Seems to occur right at the point the new library feature updates in my tools although I have yet to use the feature. InDesign CC 2014 has no issues. Crash reports below.
Photoshop CC 2014
Log Name: Application
Source: Application Error
Date: 10/15/2014 10:32:16 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: G47
Description:
Faulting application name: Photoshop.exe, version: 15.2.0.236, time stamp: 0x542531ba
Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e
Exception code: 0xc00000fd
Fault offset: 0x00000000000536cd
Faulting process id: 0x1b60
Faulting application start time: 0x01cfe90287825be3
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\system32\MSVCR110.dll
Report Id: c98122ae-54f5-11e4-9db8-c86000cb2843
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-16T05:32:16.000000000Z" />
<EventRecordID>321082</EventRecordID>
<Channel>Application</Channel>
<Computer>G47</Computer>
<Security />
</System>
<EventData>
<Data>Photoshop.exe</Data>
<Data>15.2.0.236</Data>
<Data>542531ba</Data>
<Data>MSVCR110.dll</Data>
<Data>11.0.51106.1</Data>
<Data>5098826e</Data>
<Data>c00000fd</Data>
<Data>00000000000536cd</Data>
<Data>1b60</Data>
<Data>01cfe90287825be3</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe</Data>
<Data>C:\Windows\system32\MSVCR110.dll</Data>
<Data>c98122ae-54f5-11e4-9db8-c86000cb2843</Data>
</EventData>
</Event>
Illustrator CC 2014
Log Name: Application
Source: Application Error
Date: 10/15/2014 10:40:28 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: G47
Description:
Faulting application name: Illustrator.exe, version: 18.1.0.430, time stamp: 0x54247b91
Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e
Exception code: 0xc00000fd
Fault offset: 0x00000000000536cd
Faulting process id: 0x1880
Faulting application start time: 0x01cfe903a9732f76
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Windows\system32\MSVCR110.dll
Report Id: eec04346-54f6-11e4-9db8-c86000cb2843
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-16T05:40:28.000000000Z" />
<EventRecordID>321092</EventRecordID>
<Channel>Application</Channel>
<Computer>G47</Computer>
<Security />
</System>
<EventData>
<Data>Illustrator.exe</Data>
<Data>18.1.0.430</Data>
<Data>54247b91</Data>
<Data>MSVCR110.dll</Data>
<Data>11.0.51106.1</Data>
<Data>5098826e</Data>
<Data>c00000fd</Data>
<Data>00000000000536cd</Data>
<Data>1880</Data>
<Data>01cfe903a9732f76</Data>
<Data>C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe</Data>
<Data>C:\Windows\system32\MSVCR110.dll</Data>
<Data>eec04346-54f6-11e4-9db8-c86000cb2843</Data>
</EventData>
</Event>The previous non-2014 CC version of Photoshop is working fine. I still need a resolution for the 2014 version as I need Typekit integration back.
-
Illustrator CC 2014 Crashes on Startup
Hi,
I recently updated to Illustrator CC 2014, along with other Adobe programs such as Photoshop, After Effects, InDesign etc. All other programs launch fine, but Illustrator always crashes when initialzing a plugin or loading the font library. I'm unsure if it's definitely linked because it's not always the same plugin being loaded when it crashes. However, I deleted the plugins folder and the program loaded correctly, but I obviously couldn't do anything inside the program.
I'm running Windows 8 64 bit, and the programs are all installed on a SSD. I've tried compatibility mode, running as administrator and reinstalling the program. If I can't fix this issue soon I'm just going to revert back to a previous version.
Anyone have any ideas?
Thanks!Audemus,
You may try to reinstall, using the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Adobe Illustrator CC 2014 Closes on Startup
So my problem is quite simple, I do motion design, and to import logos into Cinema 4D i need to make them into paths within Illustrator, but whenever i open up Illustrator, it closes straight away without any crash reports, nothing, just closes without anything popping up for no reason, I've tried uninstalling and reinstalling multiple times but with no difference in the way it runs(still does exactly the same thing - closes down). Im running windows 8.1 64-bit and Illustrator worked fine when i used Cs6 but not CC 2014.
Any help is appreciated.Hi Alex,
You can follow the article: Illustrator CC or InDesign CC crashes at launch and Illustrator CC crashes at launch which will help you to get the crash issues fixed with Adobe Illustrator CC.
You can also follow the thread: Illustrator CC Crashes on Launch where this issue is already discussed and stands resolved.
Let us know if it works or not.
Thanks,
Ratandeep Arora -
Quick Font Sampling Not Working in Illustrator CC 2014 18.1.0
I just updated Illustrator CC 2014 to version 18.1.0 and have lost a feature I've come to depend upon to try out different fonts. I don't know what to call the feature, but this is how it worked:
With a type box selected or type highlighted, I would go to the font menu and with my up/down arrows on my keyboard, start going through the list. This would cause the selected text to change. It was a super quick way to run up and down my font list to see what different type would look like.
Any ideas what's gone wrong?
What I'm running:
iMac OS 10.9.5
3.4 GHz Intel Core i7
16 GB RAM
FontExplorer X Pro 4.2.1Hi Satinder,
I can change the font with the arrow tool, but it wouldn't change the text block I was applying it to unless I then hit "Enter." In the previous version of AI, I didn't need to do this until I landed on a font I wanted to use.
However, after an hour-long chat with Adobe, they were able to see my issue and provided a very simple fix:
1. Quit Illustrator CC 2014 18.1.0.
2. Go to: User>Library>Preferences>Adobe Illustrator 18 Settings, select the folder "en_US" and change its name (they had me rename it to "2en_US")
3. Relaunch Illustrator and the problem should be resolved. Illustrator creates a new preference folder.
4. You can go ahead and delete the original, renamed preference folder.
I hope this is helpful to others that have had the same problem. -
Illustrator CC 2014 tools won't expand on non-touch screens
In Illustrator CC 2014.1.1 (18.1.1) the tools in the tool panel won't expand when the main Illustrator window is not on a touch screen. I am using the regular interface, not the touch interface.
I have three monitors, one of which is a touch screen. If I move the main Illustrator window onto the touch panel then the tools all work as normal. As soon as the Illustrator window is on another monitor, it is impossible to expand any of the tools that normally roll out to reveal extra tools. This has been driving me crazy for a month, and it was only today I discovered what was causing it.
Even if the tools aren't on the touch panel, they still work okay so long as the main window IS on the touch panel. Conversely if I move the tools to the touch panel but keep the main window on a non-touch panel, I can make them expand on the touch panel but ONLY with a finger touch and not with the mouse.
This is obviously a programming bug, but I have in case tried resetting my settings several times (and disabling settings sync). Illustrator CC (non-2014) still works fine, as do the pop-out tools in InDesign CC 2014. Prior to patching to 18.1.1 this worked fine in Illustrator CC 2014 too.
I am using Windows 8.1.I reset the preference file more than once, just to be sure - has no effect.
As Monika says, you can ALT+click tools to cycle through them, but this is only a temporary solution and it would be good if the software could be fixed. It's very frustrating not being able to easily change to most tools from the UI. For now I have put my most-used tools on a custom tool bar instead. -
Illustrator CC 2014 GUI/Cursors way too big on 1080p display
I have a Windows 8.1 laptop with a 1080p display and have the scaling set at Medium (125%).
Upon launching Illustrator CC 2014 (and Indesign CC 2014), the GUI is HUGE. It's like they are scaling at 200% even though I'm only at 125%. This might be good for a "Retina" or quad HD display, but for just an HD display, this just wastes valuable screen real estate and the cursors are comically large and not precise at all.
I tried disabling the DPI scaling by right clicking on the application, going to the Compatibility tab, and selecting "Disable display scaling on high DPI settings" but it has no effect on what the GUI looks like. It appears as though Illustrator sees some sort of scaling and automatically assumes I want it boosted to 200% without abiding by what Windows is telling it to do.
Is there any way to turn this off and go back to no scaling at all? Or better yet, have it actually listen to the Windows setting of 125%?Hi millerrh,
With Ai 2014.1 (18.1) update, we have provided an option in preferences to snap AI's UI scaling to snap to lower or higher supported scale. Since AI only supports 100%, 150% and 200%, for scale percentages which are not supported by AI. e,g. 125%, you can choose to snap to 100% to 150%, similarly for 175%, you can choose to snap to 150% or 200%.
You can also completely turn off the scaling if you so desire.
Sanjay. -
Illustrator CC (2014) update failed
Have tried clicking the Retry button and restarting. Below is the exact error message.
Error message:
Installation failed
Installation encountered an error. Please restart your system and try again.(15)
More information
Exit Code: 15
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s)I had a lot of problems getting some of these 2014 updates to install. Most of the applications installed properly, but I had errors on both Photoshop and Illustrator CC and CC (2014). I also had a problem with Bridge, elements and InDesign. I finally rebooted my computer. I got failures again on all the same programs. Then I launched Photoshop CC (2014) just to see if it even worked. It did launch, but it immediately crashed. I also launched the failed installation of Illustrator CC (2014) and it did not crash. But after this, I initiated the updates again individually and each one installed without errors.
Photoshop CC (2014) now shows everything is up to date, but it still immediately crashes as soon as it finishes loading on launch.
Illustrator CC (2014) does not crash on load; I don't know about being active in it.
InDesign CC (2014 does not crash on load; I don't know about being active in it.
I don't know if this same "stab in the dark" method I used will work for you, but I thought I'd share it anyway. If it works, maybe reply here and tell us whether or not your Photoshop CC (2014) crashes or not.
Edit - Added Information: Normally, graphics driver updates do not help any problems I have ever had, but in this case, updating the driver for my graphics card has stopped Photoshop CC (2014) crashing. -
Illustrator CC 2014 to Illustrator CS5 - Completely Uneditable?
Hello all,
I've built a set of packaging layouts in Illustrator CC 2014. After the fact, I found out that my client wants to edit the files in the CS5 version of the program. I exported the files from CC using the regular "save as CS5" function. While I've seen occasional minor type-wrap issues and the like with such back-saving in earlier versions, my client is saying that she cannot edit the files in CS5 at all. Everything seems "locked" to use her words. I've shown her how to "unlock all", and verified that she can lock and unlock layers in the Layers palette at will. She simply can't edit anything in the files.
Is this a known or recent issue? Are there any work-arounds that you can suggest? My client is livid that she can't work on the files, refuses to update her software, and I'm at a loss where to go from here. Any help or suggestions would be greatly appreciated!
Marc McNaughton
The McNaughton GroupThank you both for your replies. Monika, yes, the client is inexperienced. She says she has a "new artist" who is telling her that I brought the files over from InDesign somehow, which is absolutely not the case. All files were built directly in Illustrator.
rcraighead, yes, I'm led to understand that she can see the individual layers in the Layers palette, and lock and unlock them at will. However, she's still claiming that all elements are non-editable, including copy. I sent the files over to a solid prepress house where I used to work, and they're verifying the same behavior, but only in CS5. The same exported-for-CS5 files open and are fully editable in CS6 and CC. The issue only appears in CS5. There is only one clipping mask in each file, and it does not affect all elements. I didn't really use any "new" features in the course of prepping the files - pretty much standard, flat, CMYK + dieline packaging flats, meant for final prepress and plating.
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