Illustrator cc 2014 pattern crash
Illustrator cc 2014 crashes when I (2014 iMac ''27 - Maverick) save changes to a pattern... Anyone know how to solve this?
Chuchi,
You may try to have a look at the list, maybe especially items 1) and 11) under 5).
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save curent artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
Similar Messages
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Recently, my Illustrator CC 2014 app crashes...
Recently, my Illustrator CC 2014 app crashes... I will be in the middle of working on something and it simply crashes - I have done nothing different to my Windows OS - updates are all there latest drivers in tack...
E.Hello Eric,
Adobe has provided these things and maybe they are laying on the right track:
Creative Cloud Help/Troubleshoot download and install issues >>> https://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
and brandnew >>> Creative Cloud Help/App doesn’t open; progress wheel spins continually:
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
Good luck!
Hans-Günter -
Illustrator CC 2014.1 crashes after interface loads up (Windows 8.1)
I was using illustrator cc 2014. It was working fine. But then i updated it to 2014.1. Now illustrator crashes everytime the interface loads up. It shows no error or anything. It loads up fine & crash. I even wiped out c drive & re-install windows. Still not working. Weird thing is that it is working fine on my second computer. I uninstalled it from my main pc & installed it on 2nd one. It works great. It only crashes on my main one. Please help!
Hi Felippe,
If it is Illustrator CC 2014.1(18.1.0) and you are using Extensis Suitecase Fusion then please try following solution given in the article.
http://helpx.adobe.com/illustrator/kb/illustrator-cc-20141-crash-launch.html
Here is the Extensions Suitcase 5 update which I believe will solve the issue.
http://www.extensis.com/support/product-support/suitcase-fusion-5/
Hope this helps.
Please let me know if this is not the case.
Regards,
Sumit Singh -
Illustrator cc 2014 trial crashes right after launch
i just downloaded illustrator cc 2014 trial, but it crashes right after launch without error messages appearing. how should i fix it?
terexina,
Just to make sure, are all the faces of the Verdana and Tahoma fonts installed and enabled/activated through the OS (not font mangement) as TTF (not OTF)?
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Adobe Illustrator CC 2014 keeps crashing. How can I fix this?
My Illustrator CC 2014 program keeps quitting on me at random times and I can't figure out how to make it stop. I've already tried to redownload it and the problem is still there. I am an art student so I need to use this program regularly on my laptop. Does anyone know how to fix it? My macbook is a MacBook Pro (Retina, 15-inch, Late 2013), Version 10.10.2 and works on OS X Yosemite. Any help would be wonderful I am desperate!
maegwins22914520 schrieb:
I signed in to adobe under a different admin and it didn't help with anything.
Did you create that one new or did it already exist on the computer? In that case it might have been corrupt as well.
When Illustrator can't read the preferences file, it won't work. -
Illustrator CC 2014 always crashes once i quit it, any help??
Every time i am done using Illustrator and quit it on Mac it says it has "quit unexpected" I can still save files but its still quite annoying. any help would be greatly appreciated thanks!
j,
Did you reinstall the full three step way, see 6) in the list, and did you delete font caches (see item 11) under 5) in the list?
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:
https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Illustrator CC 2014 Crashing Frequently
Illustrator CC 2014 keeps crashing whenever I save, open or relink files without any apparent reasons. It just stops working with a window prompting to close program. Sometimes I am able to open files and work on it without any problems or lag and when I hit ctrl-S, everything is gone. This is rather frustrating! I'm on a Dell Precision M4700 running Windows 7 Professional. Any help would be very much appreciated
Chat support does not work by the way. Tried it on Chrome and Safari after google searching. Clicking "Start Chat" does not trigger anything.I have been having the same problem with Illustrator CC 2014 running on Win7 Pro 64 bit workstation. It often crashes when trying to save project files for no rhyme reason. Even a blank canvas will regularly crash when trying to save. I tried chatting with support who ran me through the typical steps of clearing the prefs, etc. (all stuff I tried before hand). That and removing my Wacom tablet install which did nothing. What's interesting is Illustrator CC runs perfectly--a lot faster and zero crashes. Still trying to figure this issue myself, but happy to hear I'm not the only one having this issue. I'll post if I hear/find anything new. In the meanwhile I've just been using the non 2014 version of Illustrator CC.
-
AMD Switchable Graphics crashing Illustrator CC 2014
I have recently updated Illustrator to CC 2014 and I am unable to open any files or create new ones since then.
It says the graphic card is not supported, however, it was supported and fully working in Illustrator CC
Here's the system info:
Components:
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Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
Adobe Linguisitc Library 8.0.0
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Adobe Product Improvement Program 7.2.1.3399
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BIBUtils 2014/03/31-23:39:12 79.553719 79.553719
DVA Product 8.0.0
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CoolType 2014/03/31-23:39:12 79.553719 79.553719
DVA Product 8.0.0
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ExtendScript 2014/01/21-23:58:55 79.551519 79.551519
FilterPort 1.1 79.553719
Microsoft® Windows® Operating System 6.3.9600.17055
International Components for Unicode 2013/12/18-15:59:15 Build gtlib_5.0.19974
International Components for Unicode 2013/12/18-15:59:15 Build gtlib_5.0.19974
International Components for Unicode 2013/12/18-15:59:15 Build gtlib_5.0.19974
International Components for Unicode 2013/12/18-15:59:15 Build gtlib_5.0.19974
JP2KLib 2014/03/12-08:53:44 79.252744 79.252744
Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.1
LogSession 7.2.1.3399
MPS 2014/03/25-23:41:34 79.553444 79.553444
Microsoft (R) Visual C++ 6.00.8168.0
Microsoft® Visual Studio .NET 7.10.3077.0
Microsoft® Visual Studio® 2005 8.00.50727.42
Microsoft® Visual Studio .NET 7.10.3052.4
Microsoft® Visual Studio® 2005 8.00.50727.42
PDFPort 2014/03/31-23:39:12 79.553719 79.553719
Adobe PDFSettings 1.04
Adobe Photoshop CC 2014.0 CC 2014
Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 5.0.0
Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 5.1.0.14
Adobe India Sangam Core Code 2014/01/07-23:52:02 79.252127 79.252127
Adobe India SangamML Import from Sangam 2014/01/07-23:52:02 79.252127 79.252127
ScCore 2014/01/21-23:58:55 79.551519 79.551519
Microsoft® Windows® Operating System 6.00.2600.0000
SVGExport 6, 0, 0, 0 1.0
SVGRE 6, 0, 0, 0 1.0
Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
Teigha® for .dwg files 3.05.1.0
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WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204
ATE
OS: Windows
Version: 6.2
System Architecture: x86
Built-In Memory: 8094 MB
User Name: Zubi
Serial Numb
Application Folder:
C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\
Primary Scratch Folder:
C:\Users\Zubi\AppData\Local\Temp\
Secondary Scratch Folder:
Plug-ins:
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Photoshop Plugin Adapter Ink Outlines...
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Photoshop Plugin Adapter Charcoal...
Photoshop Plugin Adapter Chrome...
Photoshop Plugin Adapter Cont^e Crayon...
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Photoshop Plugin Adapter Note Paper...
Photoshop Plugin Adapter Photocopy...
Photoshop Plugin Adapter Plaster...
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Photoshop Plugin Adapter Torn Edges...
Photoshop Plugin Adapter Water Paper...
Photoshop Plugin Adapter Glowing Edges...
Photoshop Plugin Adapter Craquelure...
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Photoshop Plugin Adapter Mosaic Tiles...
Photoshop Plugin Adapter Patchwork...
Photoshop Plugin Adapter Stained Glass...
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GPU Info:
OpenGL Version: 4.4.12967 Compatibility Profile Context 14.200.1004.0
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GL_ARB_point_sprite GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_snorm GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_envmap_bumpmap GL_ATI_fragment_shader GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_copy_buffer GL_EXT_copy_texture GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_histogram GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_subtexture GL_EXT_texgen_reflection GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_bptc GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_IBM_texture_mirrored_repeat GL_KHR_debug GL_KTX_buffer_region GL_NV_blend_square GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_explicit_multisample GL_NV_float_buffer GL_NV_half_float GL_NV_primitive_restart GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control
Number of Displays: 1
Number of Drivers: 2
Driver[0] Name: AMD Radeon HD 7600M Series
Driver[0] Driver Version: 14.200.1004.0
Driver[0] Driver Date: 20140709000000.000000-000
Driver[0] Adapter RAM: $$$/GPUInfo/MultipleGraphicsCards=Multiple Graphics Cards detected
Driver[0] Installed Display Drivers: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver[1] Name: Intel(R) HD Graphics 4000
Driver[1] Driver Version: 10.18.10.3621
Driver[1] Driver Date: 20140516000000.000000-000
Driver[1] Adapter RAM: $$$/GPUInfo/MultipleGraphicsCards=Multiple Graphics Cards detected
Driver[1] Installed Display Drivers: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Help appreciated!Hi Syed,
Thanks for the crash dump. I analyzed it at my end and it seems that AI CC 2014 goes into non-responding state due to some printer (printer driver) conflict.
Can you try the following two workarounds and let me know the end results:
1) Remove all the connected/installed printers.
2) Update the printer drivers for the connected/installed printers.
With Best Regards,
Raghuveer Singh -
Illustrator CC (2014) update now instantly crashes application?
Hello,
I updated my CC (2014) - Illustrator, Bridge and Photoshop Apps via the Creative Cloud App this morning.
Upon restarting the app, any file I try to open has an "not enough memory" error message.
I've tricked it a few times, by creating a new document, then trying again to reopen an existing file... it opens and crashes instantly with the below error message.
Please help?!
Process: Adobe Illustrator [17275]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.1.1 (18.1.1)
Code Type: X86-64 (Native)
Parent Process: launchd [16592]
Responsible: Adobe Illustrator [17275]
User ID: 791228434
Date/Time: 2015-01-07 14:04:19.055 +1100
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 872479C9-03BB-7AF6-3DDC-76A2AE54D072
Crashed Thread: 33
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000HP,
You could try to reinstall using the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
HELP // Illustrator CC (2014) Crashes every time I open it.
I've cleaned up my fonts, reset my PRAM, uninstalled and reinstalled, looked for Wacom drivers, and everything else I can find to do.
HELP!
Process: Adobe Illustrator [677]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.1.1 (18.1.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [677]
User ID: 501
Date/Time: 2015-03-18 16:56:30.245 -0700
OS Version: Mac OS X 10.10.2 (14C1510)
Report Version: 11
Anonymous UUID: 4CD84D7D-1F9E-42D7-B9C1-D7EC6206D18B
Time Awake Since Boot: 1400 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
VM Regions Near 0x10:
-->
__TEXT 0000000100000000-00000001015c0000 [ 21.8M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Application Specific Information:
Performing @selector(dispatchMenuSelection:) from sender DVAMacMenuItem 0x6000000f0f00
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_pthread.dylib 0x000000010ecfd5c1 _pthread_mutex_lock + 23
1 com.apple.CoreFoundation 0x000000010ce13721 CFRunLoopStop + 49
2 com.wacom.WacomMultiTouch 0x00000001142654d1 CMacMultiTouchAPI::~CMacMultiTouchAPI() + 83
3 com.wacom.WacomMultiTouch 0x0000000114284df1 WacomMTInitialize + 136
4 com.adobe.dvaui.framework 0x000000010baec22c dvaui::ui::TouchInterface_Wacom::TouchInterface_Wacom() + 140
5 com.adobe.dvaui.framework 0x000000010baeae78 dvaui::ui::TouchInterface_Wacom::GetInstance() + 40
6 com.adobe.dvaui.framework 0x000000010baeab66 dvaui::ui::TouchInputManager::RegisterTouch(NSWindow*, dvaui::ui::TouchInputManager::Interfaces) + 86
7 com.adobe.illustrator 0x00000001004d4b47 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4402935
8 com.adobe.illustrator 0x00000001004d82b1 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4417121
9 com.adobe.illustrator 0x00000001004d7db5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4415845
10 com.adobe.illustrator 0x00000001004dac07 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4427703
11 com.adobe.illustrator 0x00000001004cb3b9 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4364137
12 com.adobe.illustrator 0x000000010049ff07 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4186807
13 com.adobe.illustrator 0x000000010058222a boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5113306
14 com.adobe.illustrator 0x00000001001e78e7 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1334423
15 com.adobe.illustrator 0x00000001001e632e boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1328862
16 com.adobe.illustrator 0x0000000100209e95 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1475141
17 com.adobe.illustrator 0x00000001004e48c6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4467830
18 com.adobe.exo.framework 0x000000010c7aca2c exo::uisupport::CommandHandler::HandleCommand(int) + 220
19 com.adobe.exo.framework 0x000000010c7acc75 exo::uisupport::CommandHandler::DoCallMyCommandChain(int) + 21
20 com.adobe.exo.framework 0x000000010c7ac568 exo::uisupport::CommandHandlerBase::CallCommandChain(int) + 56
21 com.adobe.exo.framework 0x000000010c7416d4 exo::app::OS_AppBase::DispatchMenuCommand(int) + 132
22 com.adobe.dvacore.framework 0x000000010b347d0c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
23 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
24 com.adobe.dvacore.framework 0x000000010b347da3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99
25 com.adobe.dvacore.framework 0x000000010b349250 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160
26 com.adobe.exo.framework 0x000000010c74288d -[ExoMacApplication handleMenuCommand:] + 173
27 libsystem_trace.dylib 0x000000010ed2ccd7 _os_activity_initiate + 75
28 com.apple.AppKit 0x0000000101f46b71 -[NSApplication sendAction:to:from:] + 452
29 com.apple.AppKit 0x0000000101f60cbe -[NSMenuItem _corePerformAction] + 382
30 com.apple.AppKit 0x0000000101f609dc -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114
31 libsystem_trace.dylib 0x000000010ed2ccd7 _os_activity_initiate + 75
32 com.apple.AppKit 0x0000000101f5fa1d -[NSMenu performKeyEquivalent:] + 359
33 com.apple.AppKit 0x0000000101f5bfb5 -[NSApplication _handleKeyEquivalent:] + 920
34 com.apple.AppKit 0x0000000101edf35b -[NSApplication sendEvent:] + 3937
35 com.adobe.dvaui.framework 0x000000010bb55c01 -[DVAMacApplication sendEvent:] + 593
36 com.adobe.exo.framework 0x000000010c742198 -[ExoMacApplication sendEvent:] + 568
37 com.apple.AppKit 0x0000000101d6b608 -[NSApplication run] + 711
38 com.adobe.exo.framework 0x000000010c741bb8 exo::app::OS_AppBase::RunEventLoop() + 56
39 com.adobe.illustrator 0x00000001004e3cf5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4464805
40 com.adobe.illustrator 0x0000000100472dc6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4002166
41 com.adobe.illustrator 0x0000000100463c60 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3940368
42 com.adobe.illustrator 0x0000000100003424 0x100000000 + 13348j,
Did you reinstall the full three step way, see 6) in the list, and did you delete font caches (see item 11) under 5) in the list?
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:
https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
I can not open any files in Illustrator CC 2014 without it crashing.
Any help is appreciated. I am having trouble at home with my personal Illustrator CC 2014 program. It will open and as soon as I attempt to open an existing file or create a new one it immediately crashes. I am on a PC running windows 7 with all updates for my OS and CC as far as I can tell. Can anyone help me?
BroWu,
You may try those relevant things on the list (5) is not) that you have not been through (yet).
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Illustrator CC 2014 Crashes after unsuccessful update through creative cloud
I have installed Illustrator on my Mac OS X 10.9.5 and it was working perfectly.
When I decide to update it the update doesn't complete and Illustrator show these debug message after I start it:
Process: Adobe Illustrator [780]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: ???
Code Type: X86-64 (Native)
Parent Process: launchd [267]
Responsible: Adobe Illustrator [780]
User ID: 501
Date/Time: 2014-10-12 15:48:40.795 -0300
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: D8937F5A-34D2-BE19-42C5-C1F87559B0B0
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Symbol not found: __ZN5dvaui2ui12UI_Container14SetSkinSetNameERKSs
Referenced from: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
Expected in: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaui.framework/Versions/A/dvaui
in /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Symbol not found: __ZN5dvaui2ui12UI_Container14SetSkinSetNameERKSs
Referenced from: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
Expected in: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaui.framework/Versions/A/dvaui
in /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 8 GB, SMC 2.2f44
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.7f3 14616, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST500LM012, 500,11 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: Hub
USB Device: Samsung STORY Station
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
I have tried to trash the Adobe Illustrator folder in Application but no success.w,
You could try to reinstall using the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Illustrator CC 2014 18.1.0.430 crashes on startup (windows)
I recently bought adobe CC2014 18.0 for my windows 7 64bit SP1. after a week or so i have got an update to 18.1.0.430 (I think he installed it automatically) and i am not quiet sure but i think after that Illustrator is crashing every time i am starting it up.
It is showing the loading screen and is loading sone stuf but suddenly i got a screen from windows "Adobe Illustrator 2014 stopped working". The only thing i can do is close the window and illustrator closes also. I also bought Photoshop but this one is working fine!
Here is the error i find in the "eventviewer" of windows:
Logboeknaam: Application
Bron: Application Error
Datum: 25/10/2014 16:20:15
Gebeurtenis-id:1000
Taakcategorie: (100)
Niveau: Fout
Trefwoorden: Klassiek
Gebruiker: n.v.t.
Computer: beheerder-PC
Beschrijving:
Naam van toepassing met fout: Illustrator.exe, versie: 18.1.0.430, tijdstempel: 0x54247b91
Naam van module met fout: UserInterface.aip, versie: 18.1.128.0, tijdstempel: 0x542a5984
Uitzonderingscode: 0xc0000005
Foutoffset: 0x000000000006151f
Id van proces met fout: 0x3e4c
Starttijd van toepassing met fout: 0x01cff05ec655dff1
Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Pad naar module met fout: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Required\Plug-ins\UserInterface.aip
Rapport-id: 09be3928-5c52-11e4-b0e4-6c626de6a976
Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-25T14:20:15.000000000Z" />
<EventRecordID>352305</EventRecordID>
<Channel>Application</Channel>
<Computer>beheerder-PC</Computer>
<Security />
</System>
<EventData>
<Data>Illustrator.exe</Data>
<Data>18.1.0.430</Data>
<Data>54247b91</Data>
<Data>UserInterface.aip</Data>
<Data>18.1.128.0</Data>
<Data>542a5984</Data>
<Data>c0000005</Data>
<Data>000000000006151f</Data>
<Data>3e4c</Data>
<Data>01cff05ec655dff1</Data>
<Data>C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe</Data>
<Data>C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Required\Plug-ins\UserInterface.aip</Data>
<Data>09be3928-5c52-11e4-b0e4-6c626de6a976</Data>
</EventData>
</Event>
I already searched on the web and tried these things before i was out of thoughts and wrote this message:
- Remove Photoshop + Illustrator and ran the removal (cleanup) tool from Adobe and reinstalled everything
- Reinstalled my graphics card (nVidia GTX 560 ti)
- Scanned on virus and spyware with Combofix & Malwarebytes
- Reinstalled Visual C++ 2012 Redistributable X64 11.0.61030
- deactivated all windows services and startup programs in MSCONFIG
I also made 2 dump files from task manager
- one from the application tab (Werfault.dmp about 90 Mb large)
- one from out of the service tab (illustrator.dmp about 700Mb large)
If you need them or just one of them just let me know how i send them.
nothing have gave any solution at all. I ran out of ideas and forums with the same error so this is sort of my last help.
Thanks in advanceHello Pureweb,
Please upload the crashdumps on some file sharing website say Dropbox and share the link with us by sending a mail to "[email protected]". We will analyze the dump and will suggest you the workaround appropriately.
In parallel, please check that you do not have any 3rd Party plugins installed in it. Please try to remove them one-by-one and see which one causes the crashes or do reverse i.e. remove all the 3rd party plugins. Or Uninstall Ai and check at following location:
C:\Program Files\Adobe\Adobe Illustrator CC 2014
Please verify that nothing is left at above location on uninstalling Ai. Then try a fresh install and see if Ai works.
Also, verify that you have the updated Wacom drivers on your system. This might be an issue with the 3rd party program as well. One of the user who was having a similar issue reported on the Ai forum that one of the 3rd party Stahl's ImageWorx DTG RIP - a program for printing to a Direct To Garment printer was causing the issue. So, you may check if the similar thing is not happening in your case.
Regards,
Dhirendra -
Illustrator CC 2014 crashes all the time after installing Yosemite 10.10 - why?
Hi there,
as said above my IA crashes all the time.
I am working with Creative Cloud and latest OSX version (Yosemite 10.10). A few days ago I chatted with a team member of Adobe but all recommended was to install a complete new Admin on my MacBook Pro. That would take me almost two days to install and configure all my stuff from the scratch.
Illustrator crashes when ...
I open a ai-file from InDesign to edit it. The splash screen loads but then this appears
It's german, but you all know what it says: "Unexpected failure - ignore / try again / send to apple" If you click on "Send to apple" it loks like this:
I sent it a thousand times to Apple, but haven't heard anything yet.
I open IA regular from the dock
splash screen appears
everything's fine till you click anything (e.g. CMD+N)
then it crashes immediately
What I already did
reinstall IA
reinstall complete suite
cleaned all folders belonging to Adobe
start in safe mode
Thanks for reading all this stuff.
Hopefully anyone has an idea what I can do.
Wisdom of the crowd - here we go.
Best,
JaninaDear adobe & community,
only a few weeks later - it crashes again...
Yosemite 10.10.2
AI latest version
MacBook Pro (Retina, 13", 2013)
I read all support tickets. I checked if there is a drivers for my Wacom (nope). I installed a new admin (AI crashes as well). I updated Java again (no help)
I have no idea what to do.
This is what happening:
- I click on the AI icon
- AI opens with the welcome screen
- Yosemite 10.10.2 / AI newest version (Creative Cloud)
- whatever I click there it crashes and comes up with the following error message (sorry in advance for all the code)
"Process: Adobe Illustrator [1253]
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.1.1 (18.1.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [1253]
User ID: 502
Date/Time: 2015-02-05 11:30:33.307 +0100
OS Version: Mac OS X 10.10.2 (14C109)
Report Version: 11
Anonymous UUID: D6DD2548-AB1C-9CC8-3611-C038C37DB42D
Time Awake Since Boot: 1600 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
VM Regions Near 0x10:
-->
__TEXT 0000000100000000-00000001015c0000 [ 21.8M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_pthread.dylib 0x00007fff8af355c1 _pthread_mutex_lock + 23
1 com.apple.CoreFoundation 0x00007fff86cdb721 CFRunLoopStop + 49
2 com.wacom.WacomMultiTouch 0x000000010ae680dd CMacMultiTouchAPI::~CMacMultiTouchAPI() + 83
3 com.wacom.WacomMultiTouch 0x000000010ae888a2 WacomMTInitialize + 136
4 com.adobe.dvaui.framework 0x0000000109ebe22c dvaui::ui::TouchInterface_Wacom::TouchInterface_Wacom() + 140
5 com.adobe.dvaui.framework 0x0000000109ebce78 dvaui::ui::TouchInterface_Wacom::GetInstance() + 40
6 com.adobe.dvaui.framework 0x0000000109eb1dab dvaui::ui::PointerEvent::PointerEvent(dvaui::ui::PointerEvent::Action, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char> const&, dvaui::ui::OS_Event const&, dvaui::ui::PointerEvent::SubType) + 75
7 com.adobe.dvaui.framework 0x0000000109e93142 dvaui::ui::MouseEvent::MouseEvent(dvaui::ui::PointerEvent::Action, int, int, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char>, dvaui::ui::OS_Event const&, dvacore::geom::PointT<int> const&, dvaui::ui::PointerEvent::SubType) + 50
8 com.adobe.dvaui.framework 0x0000000109f245a6 dvaui::ui::OS_View::UI_DispatchPlatformMouseMoveEvent(dvaui::ui::OS_Event const&, bool, bool) + 422
9 com.adobe.dvaui.framework 0x0000000109f21d56 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 198
10 com.adobe.dvaui.framework 0x0000000109f21c66 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22
11 com.adobe.dvaui.framework 0x0000000109f236b6 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 70
12 com.adobe.dvacore.framework 0x0000000109719d0c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
13 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
14 com.adobe.dvacore.framework 0x0000000109719da3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99
15 com.adobe.dvacore.framework 0x000000010971b250 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160
16 com.adobe.dvaui.framework 0x0000000109f2fb3d -[DVAMacContainerView mouseEntered:] + 157
17 com.apple.AppKit 0x00007fff92f0ee19 -[NSTrackingArea _dispatchMouseEntered:] + 75
18 com.apple.AppKit 0x00007fff928d81e2 -[NSApplication sendEvent:] + 3560
19 com.adobe.dvaui.framework 0x0000000109f27c01 -[DVAMacApplication sendEvent:] + 593
20 com.adobe.exo.framework 0x000000010ab14198 -[ExoMacApplication sendEvent:] + 568
21 com.apple.AppKit 0x00007fff92a75fcf -[NSApplication _realDoModalLoop:peek:] + 770
22 com.apple.AppKit 0x00007fff92aaf1f4 -[NSApplication runModalSession:] + 71
23 com.adobe.dvaui.framework 0x0000000109f165ce dvaui::ui::OS_Dialog::ModalLoop() + 286
24 com.adobe.dvaui.framework 0x0000000109f1619c dvaui::ui::OS_Dialog::RunModal() + 172
25 com.adobe.illustrator 0x0000000100a949a4 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 5156244
26 com.adobe.illustrator 0x000000010058a6e9 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5147289
27 com.adobe.illustrator 0x000000010058aa62 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5148178
28 com.adobe.illustrator 0x0000000100781e3e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1933870
29 com.adobe.illustrator 0x0000000100781a1c AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1932812
30 com.adobe.illustrator 0x0000000100ab64d1 std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 22145
31 com.adobe.illustrator 0x0000000100ab14f3 std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 1699
32 com.adobe.illustrator 0x0000000100ab433a std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 13546
33 com.adobe.illustrator 0x0000000100764fe7 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1815511
34 com.adobe.illustrator 0x000000010096903a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3929130
35 com.adobe.illustrator 0x000000010044b31c boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3839692
36 com.adobe.illustrator 0x00000001004742b6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4007526
37 com.adobe.illustrator 0x00000001005f964e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 326206
38 com.adobe.illustrator 0x00000001005f9296 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 325254
39 com.adobe.illustrator 0x0000000100473fb8 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4006760
40 com.adobe.illustrator 0x00000001004e1bbb boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4456299
41 com.adobe.exo.framework 0x000000010ab0ee5d exo::app::AppBase::InvokePostEventProcessing(dvaui::ui::OS_Event const&) + 13
42 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
43 com.adobe.exo.framework 0x000000010ab0efe3 exo::app::AppBase::PostEventProcessing(dvaui::ui::OS_Event const&) + 99
44 com.adobe.dvacore.framework 0x0000000109719d0c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
45 com.adobe.illustrator 0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
46 com.adobe.dvacore.framework 0x0000000109719da3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99
47 com.adobe.dvacore.framework 0x000000010971b250 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160
48 com.adobe.exo.framework 0x000000010ab142d8 -[ExoMacApplication sendEvent:] + 888
49 com.apple.AppKit 0x00007fff92764608 -[NSApplication run] + 711
50 com.adobe.exo.framework 0x000000010ab13bb8 exo::app::OS_AppBase::RunEventLoop() + 56
51 com.adobe.illustrator 0x00000001004e3cf5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4464805
52 com.adobe.illustrator 0x0000000100472dc6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4002166
53 com.adobe.illustrator 0x0000000100463c60 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3940368
54 com.adobe.illustrator 0x0000000100003424 0x100000000 + 13348Thread 1:: Dispatch queue: com.apple.libdispatch-manager
Sorry once more for all the coding, but I have no idea what's important.
@adobe - please help me.
@community - thanks for helping as well.
Thanks you guys.
Janina -
Photoshop & Illustrator CC 2014 crashes shorty after startup
They both have been working fine up until today. I tried a re-install and also the solution from Photoshop CC (2014) fails to start (0xc000007b) confirming the files were removed on uninstall then re-installed from fresh (x86) and (x64) versions of the 2012 C++ redistributes.
Crashes on plain application start and through opening a PSD. Seems to occur right at the point the new library feature updates in my tools although I have yet to use the feature. InDesign CC 2014 has no issues. Crash reports below.
Photoshop CC 2014
Log Name: Application
Source: Application Error
Date: 10/15/2014 10:32:16 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: G47
Description:
Faulting application name: Photoshop.exe, version: 15.2.0.236, time stamp: 0x542531ba
Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e
Exception code: 0xc00000fd
Fault offset: 0x00000000000536cd
Faulting process id: 0x1b60
Faulting application start time: 0x01cfe90287825be3
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\system32\MSVCR110.dll
Report Id: c98122ae-54f5-11e4-9db8-c86000cb2843
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-16T05:32:16.000000000Z" />
<EventRecordID>321082</EventRecordID>
<Channel>Application</Channel>
<Computer>G47</Computer>
<Security />
</System>
<EventData>
<Data>Photoshop.exe</Data>
<Data>15.2.0.236</Data>
<Data>542531ba</Data>
<Data>MSVCR110.dll</Data>
<Data>11.0.51106.1</Data>
<Data>5098826e</Data>
<Data>c00000fd</Data>
<Data>00000000000536cd</Data>
<Data>1b60</Data>
<Data>01cfe90287825be3</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe</Data>
<Data>C:\Windows\system32\MSVCR110.dll</Data>
<Data>c98122ae-54f5-11e4-9db8-c86000cb2843</Data>
</EventData>
</Event>
Illustrator CC 2014
Log Name: Application
Source: Application Error
Date: 10/15/2014 10:40:28 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: G47
Description:
Faulting application name: Illustrator.exe, version: 18.1.0.430, time stamp: 0x54247b91
Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e
Exception code: 0xc00000fd
Fault offset: 0x00000000000536cd
Faulting process id: 0x1880
Faulting application start time: 0x01cfe903a9732f76
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Windows\system32\MSVCR110.dll
Report Id: eec04346-54f6-11e4-9db8-c86000cb2843
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-16T05:40:28.000000000Z" />
<EventRecordID>321092</EventRecordID>
<Channel>Application</Channel>
<Computer>G47</Computer>
<Security />
</System>
<EventData>
<Data>Illustrator.exe</Data>
<Data>18.1.0.430</Data>
<Data>54247b91</Data>
<Data>MSVCR110.dll</Data>
<Data>11.0.51106.1</Data>
<Data>5098826e</Data>
<Data>c00000fd</Data>
<Data>00000000000536cd</Data>
<Data>1880</Data>
<Data>01cfe903a9732f76</Data>
<Data>C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe</Data>
<Data>C:\Windows\system32\MSVCR110.dll</Data>
<Data>eec04346-54f6-11e4-9db8-c86000cb2843</Data>
</EventData>
</Event>The previous non-2014 CC version of Photoshop is working fine. I still need a resolution for the 2014 version as I need Typekit integration back.
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