Illustrator cc 2014 pattern crash

Illustrator cc 2014 crashes when I (2014 iMac ''27 - Maverick) save changes to a pattern... Anyone know how to solve this?

Chuchi,
You may try to have a look at the list, maybe especially items 1) and 11) under 5).
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save curent artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.

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    4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
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    Even more seriously, you may:
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    Adobe Product Improvement Program 7.2.1.3399
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GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_snorm GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_envmap_bumpmap GL_ATI_fragment_shader GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_copy_buffer GL_EXT_copy_texture GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_histogram GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_subtexture GL_EXT_texgen_reflection GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_bptc GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_IBM_texture_mirrored_repeat GL_KHR_debug GL_KTX_buffer_region GL_NV_blend_square GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_explicit_multisample GL_NV_float_buffer GL_NV_half_float GL_NV_primitive_restart GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control
    Number of Displays: 1
    Number of Drivers: 2
    Driver[0] Name: AMD Radeon HD 7600M Series
    Driver[0] Driver Version: 14.200.1004.0
    Driver[0] Driver Date: 20140709000000.000000-000
    Driver[0] Adapter RAM: $$$/GPUInfo/MultipleGraphicsCards=Multiple Graphics Cards detected
    Driver[0] Installed Display Drivers: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver[1] Name: Intel(R) HD Graphics 4000
    Driver[1] Driver Version: 10.18.10.3621
    Driver[1] Driver Date: 20140516000000.000000-000
    Driver[1] Adapter RAM: $$$/GPUInfo/MultipleGraphicsCards=Multiple Graphics Cards detected
    Driver[1] Installed Display Drivers: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
    Help appreciated!

    Hi Syed,
    Thanks for the crash dump. I analyzed it at my end and it seems that AI CC 2014 goes into non-responding state due to some printer (printer driver) conflict.
    Can you try the following two workarounds and let me know the end results:
    1) Remove all the connected/installed printers.
    2) Update the printer drivers for the connected/installed printers.
    With Best Regards,
    Raghuveer Singh

  • Illustrator CC (2014) update now instantly crashes application?

    Hello,
    I updated my CC (2014) - Illustrator, Bridge and Photoshop Apps via the Creative Cloud App this morning.
    Upon restarting the app, any file I try to open has an "not enough memory" error message.
    I've tricked it a few times, by creating a new document, then trying again to reopen an existing file... it opens and crashes instantly with the below error message.
    Please help?!
    Process:         Adobe Illustrator [17275]
    Path:            /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:      com.adobe.illustrator
    Version:         18.1.1 (18.1.1)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [16592]
    Responsible:     Adobe Illustrator [17275]
    User ID:         791228434
    Date/Time:       2015-01-07 14:04:19.055 +1100
    OS Version:      Mac OS X 10.9.5 (13F34)
    Report Version:  11
    Anonymous UUID:  872479C9-03BB-7AF6-3DDC-76A2AE54D072
    Crashed Thread:  33
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

    HP,
    You could try to reinstall using the full three step way:
    Uninstall, run the Cleaner Tool, and reinstall.
    http://www.adobe.com/support/contact/cscleanertool.html

  • HELP // Illustrator CC (2014) Crashes every time I open it.

    I've cleaned up my fonts, reset my PRAM, uninstalled and reinstalled, looked for Wacom drivers, and everything else I can find to do.
    HELP!
    Process:               Adobe Illustrator [677]
    Path:                  /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:            com.adobe.illustrator
    Version:               18.1.1 (18.1.1)
    Code Type:             X86-64 (Native)
    Parent Process:        ??? [1]
    Responsible:           Adobe Illustrator [677]
    User ID:               501
    Date/Time:             2015-03-18 16:56:30.245 -0700
    OS Version:            Mac OS X 10.10.2 (14C1510)
    Report Version:        11
    Anonymous UUID:        4CD84D7D-1F9E-42D7-B9C1-D7EC6206D18B
    Time Awake Since Boot: 1400 seconds
    Crashed Thread:        0  Dispatch queue: com.apple.main-thread
    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000010
    VM Regions Near 0x10:
    -->
        __TEXT                 0000000100000000-00000001015c0000 [ 21.8M] r-x/rwx SM=COW  /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Application Specific Information:
    Performing @selector(dispatchMenuSelection:) from sender DVAMacMenuItem 0x6000000f0f00
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_pthread.dylib       0x000000010ecfd5c1 _pthread_mutex_lock + 23
    1   com.apple.CoreFoundation       0x000000010ce13721 CFRunLoopStop + 49
    2   com.wacom.WacomMultiTouch     0x00000001142654d1 CMacMultiTouchAPI::~CMacMultiTouchAPI() + 83
    3   com.wacom.WacomMultiTouch     0x0000000114284df1 WacomMTInitialize + 136
    4   com.adobe.dvaui.framework     0x000000010baec22c dvaui::ui::TouchInterface_Wacom::TouchInterface_Wacom() + 140
    5   com.adobe.dvaui.framework     0x000000010baeae78 dvaui::ui::TouchInterface_Wacom::GetInstance() + 40
    6   com.adobe.dvaui.framework     0x000000010baeab66 dvaui::ui::TouchInputManager::RegisterTouch(NSWindow*, dvaui::ui::TouchInputManager::Interfaces) + 86
    7   com.adobe.illustrator         0x00000001004d4b47 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4402935
    8   com.adobe.illustrator         0x00000001004d82b1 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4417121
    9   com.adobe.illustrator         0x00000001004d7db5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4415845
    10  com.adobe.illustrator         0x00000001004dac07 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4427703
    11  com.adobe.illustrator         0x00000001004cb3b9 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4364137
    12  com.adobe.illustrator         0x000000010049ff07 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4186807
    13  com.adobe.illustrator         0x000000010058222a boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5113306
    14  com.adobe.illustrator         0x00000001001e78e7 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1334423
    15  com.adobe.illustrator         0x00000001001e632e boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1328862
    16  com.adobe.illustrator         0x0000000100209e95 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1475141
    17  com.adobe.illustrator         0x00000001004e48c6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4467830
    18  com.adobe.exo.framework       0x000000010c7aca2c exo::uisupport::CommandHandler::HandleCommand(int) + 220
    19  com.adobe.exo.framework       0x000000010c7acc75 exo::uisupport::CommandHandler::DoCallMyCommandChain(int) + 21
    20  com.adobe.exo.framework       0x000000010c7ac568 exo::uisupport::CommandHandlerBase::CallCommandChain(int) + 56
    21  com.adobe.exo.framework       0x000000010c7416d4 exo::app::OS_AppBase::DispatchMenuCommand(int) + 132
    22  com.adobe.dvacore.framework   0x000000010b347d0c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
    23  com.adobe.illustrator         0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
    24  com.adobe.dvacore.framework   0x000000010b347da3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99
    25  com.adobe.dvacore.framework   0x000000010b349250 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160
    26  com.adobe.exo.framework       0x000000010c74288d -[ExoMacApplication handleMenuCommand:] + 173
    27  libsystem_trace.dylib         0x000000010ed2ccd7 _os_activity_initiate + 75
    28  com.apple.AppKit               0x0000000101f46b71 -[NSApplication sendAction:to:from:] + 452
    29  com.apple.AppKit               0x0000000101f60cbe -[NSMenuItem _corePerformAction] + 382
    30  com.apple.AppKit               0x0000000101f609dc -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114
    31  libsystem_trace.dylib         0x000000010ed2ccd7 _os_activity_initiate + 75
    32  com.apple.AppKit               0x0000000101f5fa1d -[NSMenu performKeyEquivalent:] + 359
    33  com.apple.AppKit               0x0000000101f5bfb5 -[NSApplication _handleKeyEquivalent:] + 920
    34  com.apple.AppKit               0x0000000101edf35b -[NSApplication sendEvent:] + 3937
    35  com.adobe.dvaui.framework     0x000000010bb55c01 -[DVAMacApplication sendEvent:] + 593
    36  com.adobe.exo.framework       0x000000010c742198 -[ExoMacApplication sendEvent:] + 568
    37  com.apple.AppKit               0x0000000101d6b608 -[NSApplication run] + 711
    38  com.adobe.exo.framework       0x000000010c741bb8 exo::app::OS_AppBase::RunEventLoop() + 56
    39  com.adobe.illustrator         0x00000001004e3cf5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4464805
    40  com.adobe.illustrator         0x0000000100472dc6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4002166
    41  com.adobe.illustrator         0x0000000100463c60 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3940368
    42  com.adobe.illustrator         0x0000000100003424 0x100000000 + 13348

    j,
    Did you reinstall the full three step way, see 6) in the list, and did you delete font caches (see item 11) under 5) in the list?
    The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
    If possible/applicable, you should save current artwork first, of course.
    1) Close down Illy and open again;
    2) Restart the computer (you may do that up to at least 5 times);
    3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
    4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:
    https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
    5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
    Even more seriously, you may:
    6) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
    http://www.adobe.com/support/contact/cscleanertool.html

  • I can not open any files in Illustrator CC 2014 without it crashing.

    Any help is appreciated. I am having trouble at home with my personal Illustrator CC 2014 program. It will open and as soon as I attempt to open an existing file or create a new one it immediately crashes. I am on a PC running windows 7 with all updates for my OS and CC as far as I can tell. Can anyone help me?

    BroWu,
    You may try those relevant things on the list (5) is not) that you have not been through (yet).
    The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
    If possible/applicable, you should save current artwork first, of course.
    1) Close down Illy and open again;
    2) Restart the computer (you may do that up to at least 5 times);
    3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
    4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
    5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
    Even more seriously, you may:
    6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
    http://www.adobe.com/support/contact/cscleanertool.html

  • Illustrator CC 2014 Crashes after unsuccessful update through creative cloud

    I have installed Illustrator on my Mac OS X 10.9.5 and it was working perfectly.
    When I decide to update it the update doesn't complete and Illustrator show these debug message after I start it:
    Process:         Adobe Illustrator [780]
    Path:            /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:      com.adobe.illustrator
    Version:         ???
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [267]
    Responsible:     Adobe Illustrator [780]
    User ID:         501
    Date/Time:       2014-10-12 15:48:40.795 -0300
    OS Version:      Mac OS X 10.9.5 (13F34)
    Report Version:  11
    Anonymous UUID:  D8937F5A-34D2-BE19-42C5-C1F87559B0B0
    Crashed Thread:  0
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Application Specific Information:
    dyld: launch, loading dependent libraries
    Dyld Error Message:
      Symbol not found: __ZN5dvaui2ui12UI_Container14SetSkinSetNameERKSs
      Referenced from: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
      Expected in: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaui.framework/Versions/A/dvaui
    in /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
    Crashed Thread:  0
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Application Specific Information:
    dyld: launch, loading dependent libraries
    Dyld Error Message:
      Symbol not found: __ZN5dvaui2ui12UI_Container14SetSkinSetNameERKSs
      Referenced from: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
      Expected in: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaui.framework/Versions/A/dvaui
    in /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/../Frameworks/dvaworkspace.framework/Versions/A/dvaworkspa ce
    Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 8 GB, SMC 2.2f44
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.7f3 14616, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE HDD ST500LM012, 500,11 GB
    Serial ATA Device: HL-DT-ST DVDRW  GS31N
    USB Device: Hub
    USB Device: Samsung STORY Station
    USB Device: Hub
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: IR Receiver
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
    I have tried to trash the Adobe Illustrator folder in Application but no success.

    w,
    You could try to reinstall using the full three step way:
    Uninstall, run the Cleaner Tool, and reinstall.
    http://www.adobe.com/support/contact/cscleanertool.html

  • Illustrator CC 2014 18.1.0.430 crashes on startup (windows)

    I recently bought adobe CC2014 18.0 for my windows 7 64bit SP1. after a week or so i have got an update to 18.1.0.430 (I think he installed it automatically) and i am not quiet sure but i think after that Illustrator is crashing every time i am starting it up.
    It is showing the loading screen and is loading sone stuf but suddenly i got a screen from windows "Adobe Illustrator 2014 stopped working". The only thing i can do is close the window and illustrator closes also. I also bought Photoshop but this one is working fine!
    Here is the error i find in the "eventviewer" of windows:
    Logboeknaam:   Application
    Bron:          Application Error
    Datum:         25/10/2014 16:20:15
    Gebeurtenis-id:1000
    Taakcategorie: (100)
    Niveau:        Fout
    Trefwoorden:   Klassiek
    Gebruiker:     n.v.t.
    Computer:      beheerder-PC
    Beschrijving:
    Naam van toepassing met fout: Illustrator.exe, versie: 18.1.0.430, tijdstempel: 0x54247b91
    Naam van module met fout: UserInterface.aip, versie: 18.1.128.0, tijdstempel: 0x542a5984
    Uitzonderingscode: 0xc0000005
    Foutoffset: 0x000000000006151f
    Id van proces met fout: 0x3e4c
    Starttijd van toepassing met fout: 0x01cff05ec655dff1
    Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
    Pad naar module met fout: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Required\Plug-ins\UserInterface.aip
    Rapport-id: 09be3928-5c52-11e4-b0e4-6c626de6a976
    Gebeurtenis-XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-10-25T14:20:15.000000000Z" />
        <EventRecordID>352305</EventRecordID>
        <Channel>Application</Channel>
        <Computer>beheerder-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Illustrator.exe</Data>
        <Data>18.1.0.430</Data>
        <Data>54247b91</Data>
        <Data>UserInterface.aip</Data>
        <Data>18.1.128.0</Data>
        <Data>542a5984</Data>
        <Data>c0000005</Data>
        <Data>000000000006151f</Data>
        <Data>3e4c</Data>
        <Data>01cff05ec655dff1</Data>
        <Data>C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe</Data>
        <Data>C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Required\Plug-ins\UserInterface.aip</Data>
        <Data>09be3928-5c52-11e4-b0e4-6c626de6a976</Data>
      </EventData>
    </Event>
    I already searched on the web and tried these things before i was out of thoughts and wrote this message:
    - Remove Photoshop + Illustrator and ran the removal (cleanup) tool from Adobe and reinstalled everything
    - Reinstalled my graphics card (nVidia GTX 560 ti)
    - Scanned on virus and spyware with Combofix & Malwarebytes
    - Reinstalled Visual C++ 2012 Redistributable X64 11.0.61030
    - deactivated all windows services and startup programs in MSCONFIG
    I also made 2 dump files from task manager
    - one from the application tab (Werfault.dmp about 90 Mb large)
    - one from out of the service tab (illustrator.dmp about 700Mb large)
    If you need them or just one of them just let me know how i send them.
    nothing have gave any solution at all. I ran out of ideas and forums with the same error so this is sort of my last help.
    Thanks in advance

    Hello Pureweb,
    Please upload the crashdumps on some file sharing website say Dropbox and share the link with us by sending a mail to "[email protected]". We will analyze the dump and will suggest you the workaround appropriately.
    In parallel, please check that you do not have any 3rd Party plugins installed in it. Please try to remove them one-by-one and see which one causes the crashes or do reverse i.e. remove all the 3rd party plugins. Or Uninstall Ai and check at following location:
    C:\Program Files\Adobe\Adobe Illustrator CC 2014
    Please verify that nothing is left at above location on uninstalling Ai. Then try a fresh install and see if Ai works.
    Also, verify that you have the updated Wacom drivers on your system. This might be an issue with the 3rd party program as well. One of the user who was having a similar issue reported on the Ai forum that one of the 3rd party Stahl's ImageWorx DTG RIP - a program for printing to a Direct To Garment printer was causing the issue. So, you may check if the similar thing is not happening in your case.
    Regards,
    Dhirendra

  • Illustrator CC 2014 crashes all the time after installing Yosemite 10.10 - why?

    Hi there,
    as said above my IA crashes all the time.
    I am working with Creative Cloud and latest OSX version (Yosemite 10.10). A few days ago I chatted with a team member of Adobe but all recommended was to install a complete new Admin on my MacBook Pro. That would take me almost two days to install and configure all my stuff from the scratch.
    Illustrator crashes when ...
    I open a ai-file from InDesign to edit it. The splash screen loads but then this appears
    It's german, but you all know what it says: "Unexpected failure - ignore / try again / send to apple" If you click on "Send to apple" it loks like this:
    I sent it a thousand times to Apple, but haven't heard anything yet.
    I open IA regular from the dock
    splash screen appears
    everything's fine till you click anything (e.g. CMD+N)
    then it crashes immediately
    What I already did
    reinstall IA
    reinstall complete suite
    cleaned all folders belonging to Adobe
    start in safe mode
    Thanks for reading all this stuff.
    Hopefully anyone has an idea what I can do.
    Wisdom of the crowd - here we go.
    Best,
    Janina

    Dear adobe & community,
    only a few weeks later - it crashes again...
    Yosemite 10.10.2
    AI latest version
    MacBook Pro (Retina, 13", 2013)
    I read all support tickets. I checked if there is a drivers for my Wacom (nope). I installed a new admin (AI crashes as well). I updated Java again (no help)
    I have no idea what to do.
    This is what happening:
    - I click on the AI icon
    - AI opens with the welcome screen
    - Yosemite 10.10.2 / AI newest version (Creative Cloud)
    - whatever I click there it crashes and comes up with the following error message (sorry in advance for all the code)
    "Process:               Adobe Illustrator [1253]
    Path:                  /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:            com.adobe.illustrator
    Version:               18.1.1 (18.1.1)
    Code Type:             X86-64 (Native)
    Parent Process:        ??? [1]
    Responsible:           Adobe Illustrator [1253]
    User ID:               502
    Date/Time:             2015-02-05 11:30:33.307 +0100
    OS Version:            Mac OS X 10.10.2 (14C109)
    Report Version:        11
    Anonymous UUID:        D6DD2548-AB1C-9CC8-3611-C038C37DB42D
    Time Awake Since Boot: 1600 seconds
    Crashed Thread:        0  Dispatch queue: com.apple.main-thread
    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000010
    VM Regions Near 0x10:
    -->
        __TEXT                 0000000100000000-00000001015c0000 [ 21.8M] r-x/rwx SM=COW  /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_pthread.dylib        0x00007fff8af355c1 _pthread_mutex_lock + 23
    1   com.apple.CoreFoundation       0x00007fff86cdb721 CFRunLoopStop + 49
    2   com.wacom.WacomMultiTouch      0x000000010ae680dd CMacMultiTouchAPI::~CMacMultiTouchAPI() + 83
    3   com.wacom.WacomMultiTouch      0x000000010ae888a2 WacomMTInitialize + 136
    4   com.adobe.dvaui.framework      0x0000000109ebe22c dvaui::ui::TouchInterface_Wacom::TouchInterface_Wacom() + 140
    5   com.adobe.dvaui.framework      0x0000000109ebce78 dvaui::ui::TouchInterface_Wacom::GetInstance() + 40
    6   com.adobe.dvaui.framework      0x0000000109eb1dab dvaui::ui::PointerEvent::PointerEvent(dvaui::ui::PointerEvent::Action, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char> const&, dvaui::ui::OS_Event const&, dvaui::ui::PointerEvent::SubType) + 75
    7   com.adobe.dvaui.framework      0x0000000109e93142 dvaui::ui::MouseEvent::MouseEvent(dvaui::ui::PointerEvent::Action, int, int, dvacore::geom::PointT<float> const&, dvacore::utility::Flags<unsigned char>, dvaui::ui::OS_Event const&, dvacore::geom::PointT<int> const&, dvaui::ui::PointerEvent::SubType) + 50
    8   com.adobe.dvaui.framework      0x0000000109f245a6 dvaui::ui::OS_View::UI_DispatchPlatformMouseMoveEvent(dvaui::ui::OS_Event const&, bool, bool) + 422
    9   com.adobe.dvaui.framework      0x0000000109f21d56 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 198
    10  com.adobe.dvaui.framework      0x0000000109f21c66 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22
    11  com.adobe.dvaui.framework      0x0000000109f236b6 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 70
    12  com.adobe.dvacore.framework    0x0000000109719d0c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
    13  com.adobe.illustrator          0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
    14  com.adobe.dvacore.framework    0x0000000109719da3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99
    15  com.adobe.dvacore.framework    0x000000010971b250 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160
    16  com.adobe.dvaui.framework      0x0000000109f2fb3d -[DVAMacContainerView mouseEntered:] + 157
    17  com.apple.AppKit               0x00007fff92f0ee19 -[NSTrackingArea _dispatchMouseEntered:] + 75
    18  com.apple.AppKit               0x00007fff928d81e2 -[NSApplication sendEvent:] + 3560
    19  com.adobe.dvaui.framework      0x0000000109f27c01 -[DVAMacApplication sendEvent:] + 593
    20  com.adobe.exo.framework        0x000000010ab14198 -[ExoMacApplication sendEvent:] + 568
    21  com.apple.AppKit               0x00007fff92a75fcf -[NSApplication _realDoModalLoop:peek:] + 770
    22  com.apple.AppKit               0x00007fff92aaf1f4 -[NSApplication runModalSession:] + 71
    23  com.adobe.dvaui.framework      0x0000000109f165ce dvaui::ui::OS_Dialog::ModalLoop() + 286
    24  com.adobe.dvaui.framework      0x0000000109f1619c dvaui::ui::OS_Dialog::RunModal() + 172
    25  com.adobe.illustrator          0x0000000100a949a4 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 5156244
    26  com.adobe.illustrator          0x000000010058a6e9 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5147289
    27  com.adobe.illustrator          0x000000010058aa62 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 5148178
    28  com.adobe.illustrator          0x0000000100781e3e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1933870
    29  com.adobe.illustrator          0x0000000100781a1c AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1932812
    30  com.adobe.illustrator          0x0000000100ab64d1 std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 22145
    31  com.adobe.illustrator          0x0000000100ab14f3 std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 1699
    32  com.adobe.illustrator          0x0000000100ab433a std::_Rb_tree<SPSAS, std::pair<SPSAS const, SPSuite*>, std::_Select1st<std::pair<SPSAS const, SPSuite*> >, std::less<SPSAS>, std::allocator<std::pair<SPSAS const, SPSuite*> > >::_M_insert_unique(std::pair<SPSAS const, SPSuite*> const&) + 13546
    33  com.adobe.illustrator          0x0000000100764fe7 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1815511
    34  com.adobe.illustrator          0x000000010096903a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3929130
    35  com.adobe.illustrator          0x000000010044b31c boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3839692
    36  com.adobe.illustrator          0x00000001004742b6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4007526
    37  com.adobe.illustrator          0x00000001005f964e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 326206
    38  com.adobe.illustrator          0x00000001005f9296 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 325254
    39  com.adobe.illustrator          0x0000000100473fb8 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4006760
    40  com.adobe.illustrator          0x00000001004e1bbb boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4456299
    41  com.adobe.exo.framework        0x000000010ab0ee5d exo::app::AppBase::InvokePostEventProcessing(dvaui::ui::OS_Event const&) + 13
    42  com.adobe.illustrator          0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
    43  com.adobe.exo.framework        0x000000010ab0efe3 exo::app::AppBase::PostEventProcessing(dvaui::ui::OS_Event const&) + 99
    44  com.adobe.dvacore.framework    0x0000000109719d0c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
    45  com.adobe.illustrator          0x00000001004e6dd2 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4477314
    46  com.adobe.dvacore.framework    0x0000000109719da3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 99
    47  com.adobe.dvacore.framework    0x000000010971b250 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 160
    48  com.adobe.exo.framework        0x000000010ab142d8 -[ExoMacApplication sendEvent:] + 888
    49  com.apple.AppKit               0x00007fff92764608 -[NSApplication run] + 711
    50  com.adobe.exo.framework        0x000000010ab13bb8 exo::app::OS_AppBase::RunEventLoop() + 56
    51  com.adobe.illustrator          0x00000001004e3cf5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4464805
    52  com.adobe.illustrator          0x0000000100472dc6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4002166
    53  com.adobe.illustrator          0x0000000100463c60 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3940368
    54  com.adobe.illustrator          0x0000000100003424 0x100000000 + 13348Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    Sorry once more for all the coding, but I have no idea what's important.
    @adobe - please help me.
    @community - thanks for helping as well.
    Thanks you guys.
    Janina

  • Photoshop & Illustrator CC 2014 crashes shorty after startup

    They both have been working fine up until today. I tried a re-install and also the solution from Photoshop CC (2014) fails to start (0xc000007b) confirming the files were removed on uninstall then re-installed from fresh (x86) and (x64) versions of the 2012 C++ redistributes.
    Crashes on plain application start and through opening a PSD. Seems to occur right at the point the new library feature updates in my tools although I have yet to use the feature. InDesign CC 2014 has no issues. Crash reports below.
    Photoshop CC 2014
    Log Name:      Application
    Source:        Application Error
    Date:          10/15/2014 10:32:16 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      G47
    Description:
    Faulting application name: Photoshop.exe, version: 15.2.0.236, time stamp: 0x542531ba
    Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e
    Exception code: 0xc00000fd
    Fault offset: 0x00000000000536cd
    Faulting process id: 0x1b60
    Faulting application start time: 0x01cfe90287825be3
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
    Faulting module path: C:\Windows\system32\MSVCR110.dll
    Report Id: c98122ae-54f5-11e4-9db8-c86000cb2843
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-10-16T05:32:16.000000000Z" />
        <EventRecordID>321082</EventRecordID>
        <Channel>Application</Channel>
        <Computer>G47</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Photoshop.exe</Data>
        <Data>15.2.0.236</Data>
        <Data>542531ba</Data>
        <Data>MSVCR110.dll</Data>
        <Data>11.0.51106.1</Data>
        <Data>5098826e</Data>
        <Data>c00000fd</Data>
        <Data>00000000000536cd</Data>
        <Data>1b60</Data>
        <Data>01cfe90287825be3</Data>
        <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe</Data>
        <Data>C:\Windows\system32\MSVCR110.dll</Data>
        <Data>c98122ae-54f5-11e4-9db8-c86000cb2843</Data>
      </EventData>
    </Event>
    Illustrator CC 2014
    Log Name:      Application
    Source:        Application Error
    Date:          10/15/2014 10:40:28 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      G47
    Description:
    Faulting application name: Illustrator.exe, version: 18.1.0.430, time stamp: 0x54247b91
    Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e
    Exception code: 0xc00000fd
    Fault offset: 0x00000000000536cd
    Faulting process id: 0x1880
    Faulting application start time: 0x01cfe903a9732f76
    Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
    Faulting module path: C:\Windows\system32\MSVCR110.dll
    Report Id: eec04346-54f6-11e4-9db8-c86000cb2843
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-10-16T05:40:28.000000000Z" />
        <EventRecordID>321092</EventRecordID>
        <Channel>Application</Channel>
        <Computer>G47</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Illustrator.exe</Data>
        <Data>18.1.0.430</Data>
        <Data>54247b91</Data>
        <Data>MSVCR110.dll</Data>
        <Data>11.0.51106.1</Data>
        <Data>5098826e</Data>
        <Data>c00000fd</Data>
        <Data>00000000000536cd</Data>
        <Data>1880</Data>
        <Data>01cfe903a9732f76</Data>
        <Data>C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe</Data>
        <Data>C:\Windows\system32\MSVCR110.dll</Data>
        <Data>eec04346-54f6-11e4-9db8-c86000cb2843</Data>
      </EventData>
    </Event>

    The previous non-2014 CC version of Photoshop is working fine. I still need a resolution for the 2014 version as I need Typekit integration back.

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