Illustrator CC 2014 stops responding

My Illustrator CC 2014 stops responding lot long after I upgraded my OS to Mac OS Yosemite. I tried to restart and shut down my computer, and reinstall the program, but nothing resolve the problem. I was creating some PNG files from the vectors I have when the Illustrator crashed. So, there were some copy/ paste and drop shadow effects. Even though, there are a lot of files to be copy/ paste, I always deleted the objects once I created the PNG file and paste a new one. So, the file itself at the moment is about 2.6 MB.
Anybody here can help me with problem?
Thanks.

Ok, I actually solved this problem by deleting the preference files following this link.
http://www.illustratorhints.com/2010/05/delete-preferences-file/
Hope this will help others with the same problem.

Similar Messages

Illustrator CC 2014 stops working whenever I click NEW, NEW FROM TEMPLATE or OPEN.

Illustrator CC 2014 stops working whenever I click NEW, NEW FROM TEMPLATE or OPEN. I've tried uninstalling and reinstalling; I've also tried disabling graphics card. Help, please!

Problem solved. It was a printer error causing the issue.

Photoshop PSCC 2014 stops responding with NIK Collection Plugins and when loading from Lightroom 5

I have lost the ability to be productive since purchasing the photographers CC plan and installing Photoshop CC 2014.
1. Send photo from Lightroom 5.7 to PSCC 2014 then edit using photoshop and NIK collection plugin. Photo begins to loads into PSCC2014 then hang-up and PSCC stops responding causing me to force quit PSCC or photo loads into NIK Collection Plugin without any issues, editing is performed, but when I click "OK" the program hangs up, ( photoshop stops responding), resulting in a Force Quit and loss of all work.
2. Send image from Lightroom 5.7 to Photoshop CC 2014 using "Edit In". PSCC2014 hangs up while loading image and has to be forced to quit or it loads photo, work is preformed and after clicking "SAVE" to return to LR 5.7 photoshop hangs up and stops responding, causing loss of all edited work.
I have uninstalled PSCC 2014 along with presets and then reinstalled. No change in outcomes! I have updated and reinstalled the NIK Collection Plugin with no change in outcome. I am unable to get any work done for the last 4 days. I am considering canceling my CC account and trying to return to working with LR 5.7 and Photoshop CS6 as I had before purchasing CC photographers plan providing I can with success return to that configuration.
Can anyone help? I sure hope so.
Thanks… gwj

Benjamin,
Sorry it took so long to respond to your suggestion. Long work schedules doing video production have kept me away from my home base.
I did as you suggested in you're reply and photoshop cc worked without issue and returned the photo work back to LR normally. So, I assume by this, that the issue is
the NIK plug-in? Do you now what I can do to get the plug-in working correctly? Perhaps contacting Google/NIK for a solution?
Any additional suggestions and knowledge you can pass along related to the issue at hand is greatly appreciated.

Premiere Pro CC 2014 stops responding constantly--Adobe QT32 stops responding first

Since updating to Premiere Pro 2014, I can't spend more than about 45 minutes editing before Premiere stops responding. Usually in the middle of playback, or while scrubbing. Sometimes the audio will continue playing after the application becomes unresponsive. Every single time, Adobe QT32 Server has stopped responding before the rest of the application does.
Furthermore, once Adobe QT32 has stopped responding, Premiere cannot close, requiring a 'force quit' every time. Force quitting Adobe QT 32 Server does nothing.
Please advise. CC is expensive and Premiere Pro is almost unusable at the moment.

Here's an interesting article claiming this was a problem in AE 2012. I do think removing all of the QT codec components makes a difference as I put several back in and as soon as I sent my previously functioning sequence to export, QT32 crashed.
solutions for problems with QuickTime files in After Effects CC (12.0) because of conflict with DVCPROHDVideoOutput Quic…

Photoshop CC (2014), Stopped Responding

Hello,
I'm Running Windows 8
Intel Core i7
8GB Ram
2GB Graphic Card
I Just did a fresh install of PS CC 2014 (Latest Update)
And every time i Lunch it its Stop Responding after 2 or 3 seconds
I have no idea about the issue
PS: The Previous Release, was working like a charm

Chris Cox wrote:
Check the Windows System Event Viewer for details on the crash. Most likely cause is a bug in your video card driver.
This is the error, " From Event Viewer ".
Log Name:
Application
Source:
Application Error
Date:
6/27/2014 10:18:37 AM
Event ID:
1000
Task Category: (100)
Level:
Error
Keywords:
Classic
User:
N/A
Computer:
Almoullim
Description:
Faulting application name: Photoshop.exe, version: 15.0.0.58, time stamp: 0x536b438e
Faulting module name: igdfcl64.dll, version: 8.1.0.3223, time stamp: 0x51cc5434
Exception code: 0xc0000005
Fault offset: 0x00000000008091a3
Faulting process id: 0x1120
Faulting application start time: 0x01cf91d7f87d2cfe
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\windows\SYSTEM32\igdfcl64.dll
Report Id: 41001161-fdcb-11e3-be9b-681729be762e
Faulting package full name:
Faulting package-relative application ID:
And :
Fault bucket 85936341663, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Photoshop.exe
P2: 15.0.0.58
P3: 536b438e
P4: igdfcl64.dll
P5: 8.1.0.3223
P6: 51cc5434
P7: c0000005
P8: 00000000008091a3
P9:
P10:
Attached files:
C:\Users\Ali Almoullim\AppData\Local\Temp\WER1C05.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Ali Almoullim\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_ec3f49 731096fd231dac2c21b37999424eff8aa6_25af72ff
Analysis symbol:
Rechecking for solution: 0
Report Id: 41001161-fdcb-11e3-be9b-681729be762e
Report Status: 16
Hashed bucket: 2d2e3341c7a5517ccadd5ff565e92821

Premiere Pro CC 2014 Stops Responding When Going From One Project To Another

I'm running Pr CC 2014.2 - 8.2.0 (65) build - on Windows 8.1 (don't get me started.) I can work in a single project all day with no problems whatsoever. But if I have to switch to another project, Premiere stops responding. It won't let me End Task and re-open Premiere, I have to reboot. This happens each time I have to switch projects. I uninstalled and reinstalled Premiere to no avail. I've tolerated it for a couple of months now but it's getting to the point where I can't anymore.
Help, anyone?

Hi,
Logon OWA and check if the voicemails can be played fine, make sure the mails are good.
If you have installed the improper drivers for any devices or hardwares, this kind of issue may occur. Actually some devices which seem to have nothing to do with the issue may also be the culprit, like a printer or some audio devices in this case.
Try restore the system to an earlier date if you have backup.
If you have got the logs, you may post the complete logs here, it may help to determine the cause of the issue.
Regards,
Melon Chen
TechNet Community Support
Thank you very much for your reply. I could access in OWA successfully with a quick response and used this as a workaround. There was not too many logs to go from.
It looks like there was a server that was decommissioned around 6 months ago and just a test thought I would start this up to see if our voicemail server had any relationship with it - once I started this server up, voicemails
were opening quickly will all users. I am not sure if our voicemail software (Cisco Unity) is pointing to our old server or if has anything to do with DNS entries but will need to dive into this further as we cannot have the old server online for too
much longer.
If anyone would have an inclining as to what this could be, please let me know.
Thanks again.

New Mac Pro & PP CC 2014 "Not Responding" when exporting....

OK, this is a weird issue.
Short Version:
Project exports fine on PC
Premiere Pro CC 2014 stops responding on new Mac Pro just after clicking "Queue"
Premiere Pro CC 2014 renders the sequence fine when I click on "Export"
Details:
I have a week old 4 core, 12 Gig ram, Mac Pro running OSX 10.9.4 with the latest CC 2014 installed 1 week ago.
I have a sequence (the content) with Lumetri, Ultra Key, Track Matte and Lumetri (warm). This sequence is nested into an other sequence (holds the watermark titles and branding)
The project exports and renders fine on my 5 year old i7 pc.
However on my new MacPro every time I go to export that sequence by clicking on "Queue" AME CC 2014 starts and Premiere locks up. Activity monitor show Premiere as "Not Responding"
I force quit Premiere to exit.
I don't have this issue with other video projects. I have disabled OpenCL in Premiere and AME with no different outcome.
I can export the nested sequence by it self with out any issues. If I remove the nested sequence, the main sequence exports just fine.
I have also checked and repaired disk permissions - no difference.
However, If I click on "Export" in Premiere it starts to render and Premiere Pro does not lock up.
It looks like an issue with PP handing off to AME.
How can I troubleshoot this? I need to queue up 200+ videos to render in the next month....

That statement about 4k/5k in Premiere CC with the nMP is false, insofar as performance goes.
I just tested 5K Red raw files just dragged into Premiere Pro CC (latest version). I expected this to be slow, given my HD experience. However, on my 8 core/D700, I can play 1/2 just fine, full speed. And I even can also do that with a very streneous plugin/filter attached - FilmConvert (in OpenCL mode), also at 1/2 which is quite impressive. I can even add a bunch of other Premiere filters and SG looks and it still stays at full speed at 1/2.
Ironically, this is quite faster than FCPX which can't seem to play back 5K at all with that filter attached (it doesn't stutter, but it's not smooth... low resolution at "best performace" and reduced frame rate). Even if I remove all filters FCPX plays back Red 4k (again not transcoded) about the same as CC at 1/2, but with a seemingly lower resolution to keep it smooth. It's a head scratcher. It's like Adobe's Red handling is much better coded than Apple's in this case.
Or... it has to be attrituable to that particular plugin (other FCPX motion-based plugins don't suffer the same fate and are fast). But either way, filter or no, Premiere Pro CC is definitely and sharper looking at 1/2 when cutting Red 4k/5k with no transcode, playback in real time, than FCPX which needs to bump it down to what looks like a 1/4 or less rez to keep it smooth. So I have no idea what is going on.
This experience is the opposite with HD, where FCPX is significantly faster (using the same filters/plugin, using C300 Canon XF for HD and 4 and 5K RedRaw alternatively). Premiere seems slower in HD than FCPX by a good amount in HD and signficantly faster with Redraw 4k. Go figure.

775MB Illustrator file causes Illustrator to stop responding...

I was working on a file this morning and saved it in .Ai format. This afternoon I came back to work on it again and now it won't open. Illustrator hangs, and then stops responding. Is there a way I can fix this?

I don't use Illustrator CC and could not open the file in AI CS5 as there is no .pdf part included.
Nonetheless I took a quick look at the preview in Bridge and would say that there is something terribly wrong with the physical file size. What I see there should never take about 800 MB unless you are using some weird techniques. If all that objects are simple vector shapes it would only be about KB, not MB.
Some CC users who can open the file may or may not verify my point of view.

Illustrator CC 2014 hos stopped working

I'm just starting Illustrator CC 2014 but application stopped message this below.
"Illustrator CC 2014 hos stopped working"
Faulting application name: Illustrator.exe, version: 18.1.0.430, time stamp: 0x54247b91
Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e
Exception code: 0x40000015
Fault offset: 0x00000000000740da
Faulting process id: 0x1d00
Faulting application start time: 0x01cfffb220986191
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Windows\system32\MSVCR110.dll
Report Id: dfc2403d-6ba5-11e4-9d61-f0def1763eb6
Please help me.

yukasung,
You could try to reinstall using the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

Illustrator CS6 has suddenly stopped responding. I can open it but get the revolving icon when I try to use any tools etc. Help

Illustrator CS6 has suddenly stopped responding. I can open it but get the revolving icon when I try to use any tools etc. Newsgroup User

Moving this discussion to the Illustrator forum.

Help. Photoshop CC14 on Mac 5k (2014) running Yosemite 10.10.1. Photoshop stops responding when I'm opening files, saving files or creating new ones. Is anyone suffering the same problem? Does anyone have an answer?

Help. Photoshop CC14 on Mac 5k (2014) running Yosemite 10.10.1. Photoshop stops responding when I'm opening files, saving files or creating new ones. Is anyone suffering the same problem? Does anyone have an answer?

First, go install the MacOS 10.10 updates - you should be on 10.10.2.
I haven't heard of Photoshop not responding during opens and saves. Does it stop responding while the open/save dialogs are visible, or while Photoshop is actually reading or writing files?
10.10.1 did fix a crash in the open/save dialogs, but 10.10.2 still has some odd issues (mostly program errors coming from the OS code) in the open/save dialogs.

Illustrator CC 2014: Effect-Gallery and Filters not working. "Process was interrupted/stopped."

When I try to apply a grain effect on a gradient-filled object, Illustrator CC 2014 for Mac OS.X tells me that "The Process was interrupted/stopped." What do I do and can I fix that issue by installing plug-ins? Also the whole "effect-gallery" isn't working neither. Please help me I am devastated, I am in urgent need of some grain-effects and this error is driving me insane!
Thanks for help!

System: OS.X Yosemite
Kind of artwork: Vektor Rectangle, I want to make some freecards and the background should be filled with a grain-gradient.
hardware specs: MacBook Pro (13-inch, Mid 2012)
                          Processor: 2,5 GHz Intel Core i5
                          Memory: 4 GB 1600 MHz DDR3
                          Graphics: Intel HD Graphics 4000 1024 MB
Other installed programms are PS and ID, both CS6 and CC. As far as I'm concerned there are not "third party plugins". (Sorry for my ignorance, I'm a complete newbie.)
There is a 393 GB storage available yet.
I already uninstalled and reinstalled it, then it was in english and the effect-gallery worked perfectly. Then i reinstalled it again because I needed it in german, afterwards there were the same troubles as at the beginning.
Sincerely, I don't know how I should reset the preferences.
Thank you for answering that soon!

Illustrator stops respond on opening..PC

Everytime I start Illustrator on my PC it opens and withing seconds the program stops responding..Help? Im on a free trial and running out of time. I want to purchase it maybe, so far Im not getting a good impression. I called tech support and the were useless

What about hardware details?
Does it opens and lets you create a new document and use any tool at all?
Does it just stops, frozen, or shuts down, does appear any message?
The culprit could be the program, its installation or something in your hardware or even a software utility.
You may also try to reinstall it again if other causes are diregraded.
Keep in mind, many thousands of users are running Illustrator without problems, to the best of their impressions.

Adobe Illustrator CC 2014 has stopped working when saving

Hi Guys,
I need some help, i'm having this problem when saving. I've tried updating to the newest software but its still doing the same thing.
This is the event log.
Faulting application name: Illustrator.exe, version: 18.1.0.430, time stamp: 0x54247b91
Faulting module name: Illustrator.exe, version: 18.1.0.430, time stamp: 0x54247b91
Exception code: 0xc0000005
Fault offset: 0x0000000000559efe
Faulting process ID: 0x157c
Faulting application start time: 0x01cfe90079cc4a12
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Report ID: 705bfb7e-550a-11e4-82bb-74d435e86436
Faulting package full name:
Faulting package-relative application ID:
I'm running windows 8.1 on a I7 with 16gigs of ram.
Thanks in Advance.

denzal,
You may try to reinstall using the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

Adobe Illustrator CC 2014 won't open under my current admin profile.

I recently installed Adobe CC 2014 suite on my Windows 7 OS. All the programs open properly with the exception of Illustrator CC. The error message I get is:
Adobe Illustrator CC 2014 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Since receiving this message I have gone through other forum posts and have tried all (below) with no remedy.
Uninstalled using Windows Uninstall Program followed by Adobe Creative Cloud Cleaner Tool and reinstalled. (I’ve done this numerous times. I also removed any prior software versions (CS5) along with preceding software preferences.)
All of my OS drivers have been updated.
Monitor, Processor and GPU Drivers are updated. NOTE: I’m running an Intel Core i7 960 3.2GHz processor and an AMD Radeon HD 6700 Series GPU.
I’m running my workstation as an admin user, however created a shared user group so InDesign would open properly. (This was my other problem I was having up until a few hours ago.)
I have uninstalled and reinstalled both Verdana and Tahoma TTF fonts.
I am not running or have installed any 3rd party plug-ins.
I read a forum post that said you can get around this problem by creating a new admin account. I did and was able to open Illustrator under that profile; however I’m still unable to open it under my existing admin account. How can I get around this? There must be a way to get Illustrator to open in my current account.
Any help in this area would be greatly appreciated. I’m now on day No. 2 trying to get this solved.

Hello Mylenium,
Is this what you need to determine what is causing Illustrator CC to crash upon opening the program?
Source
Adobe Illustrator CC 2014
Summary
Stopped working
Date
7/22/2014 1:00 PM
Status
Report sent
Description
Faulting Application Path:              C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Problem signature
Problem Event Name:      APPCRASH
Application Name:           Illustrator.exe
Application Version:         18.0.0.18
Application Timestamp:   53880380
Fault Module Name:        Illustrator.exe
Fault Module Version:      18.0.0.18
Fault Module Timestamp:                53880380
Exception Code:                c0000005
Exception Offset:              0000000000f46822
OS Version:        6.1.7601.2.1.0.256.48
Locale ID:           1033
Additional Information 1:                6425
Additional Information 2:                64256d48db57d4bc137c25bbc699fc9d
Additional Information 3:                0bee
Additional Information 4:                0beeca970ec06b6ebcf9f095a19efea9
Extra information about the problem
Bucket ID:          37012370

Illustrator CC 2014 stops responding

Similar Messages

Maybe you are looking for