Illustrator CC (32 bit/64 bit) and InDesign CC crashing on windows 8.1
I have recently installed the trail versions of illustrator CC (32 bit/64 bit) and InDesign CC using windows 8.1 operating system. When I run the applications they both crash. I have updated them but still facing the same problem.
I get the “what’s new screen” on Illustrator and then it crashes. After that, I get the “trial screen” with the amount of days left to use. With InDesign, it start. I get the “trial screen” with the amount of days left to use. Click continue and it crashes.
I have already lost 6 days of the trail. Please advise on how to fix this problem.
Thanks,
Tariq
Tariq,
I have alerted someone that may alert the right someone, who will hopefully turn up here soon.
You may also read this similar thread:
http://forums.adobe.com/message/6127034#6127034
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First things first, trying to find a tech support Email address or phone number has been infuriating. The "3-step support wizard" which results in "go to the forums" is also infuriating and insulting.
I have a Windows 7 64-bit PC running CS6 64-bit (updated/current), and it's crashing at random (2-3 times per day). I see events recorded in the event log showing dvaui.dll and msvcr100.dll as the source. Other people have raised this as an issue, and all I see are guesses. Does Adobe have a credible solution for this yet?
I've tried running as a domain admin, which did not help.
Illustrator CS6 32-bit seems to be working perfectly (4 days straight, no crashing).
It seems to currently affect only one computer (5 others are fine). It's not repeatable, and has no discernible cause.
Also, format and reinstall is neither a solution nor an option.
To be honest, I'm looking for Adobe to address this directly: do you know why this is happening, and how long until it is solved? If an Adobe tech support will open a case, I have a file that the designer (I'm not the designer) was using during one of the crashes. I don't know if the crashing will be related (to the file), but I have the file just in case.
David.Hi Larry,
Thank you for responding.
> CS6 is current in that it is still available for purchase and in the CC but it is now two versions behind.
I'm not quite sure what you are trying to say. Can you be explicit, please?
> As to your problem have you tried downloading the .dll files from Microsoft and reinstalling them?
I have copied and re-registered the DLL files from a known-good machine (that is to say that the machine doesn't exhibit any of the symptoms as the above machine), which did not help.
I'm really interested in having Adobe respond directly to this issue. I know they are aware of it.
It's clear that Adobe doesn't actually want to support this program, but people rely on it for their economic success. Both my client and his employees need this program to function properly and reliably, and I think anyone would agree that it's reasonable to expect that a problem like this (that affects more than just us) be, at a minimum, addressed. Adobe has my client's money, they had no problem accepting it. With that acceptance comes a duty to be responsive.
Thanks,
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Let's try the following user tip with that one:
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Hi there
This Mac is quite new and was originally a migration (using Migration Assistant) from an older Mac.
Illustrator and InDesign in CS5 were both crashing often and most of the time it's when placing an image (in either application) – it doesn't crash each time I try to place an image, but 90% of the crashes are when placing an image.
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EtreCheck version: 2.0.6 (91)
Report generated 28 October 2014 13:33:49 GMT
Hardware Information: ℹ️
iMac (21.5-inch, Late 2013) (Verified)
iMac - model: iMac14,1
1 2.7 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ℹ️
Intel Iris Pro -
S22D300 spdisplays_1080p
iMac 1920 x 1080
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: one day 4:4:52
Disk Information: ℹ️
APPLE HDD ST1000LM024 disk0 : (1 TB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (848.81 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
EPSON EPSON Scanner
Apple Inc. MacBook Air SuperDrive
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS5ServiceManager.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[invalid?] com.adobe.SwitchBoard.plist Support
[running] com.backblaze.bzserv.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[running] com.backblaze.bzbmenu.plist Support
[not loaded] com.spotify.webhelper.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
MagicPrefs 2 (48) Application (/Users/[redacted]/.Trash/MagicPrefs 2 (48).app)
Spotify Application (/Applications/Spotify.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
AdobePDFViewer: Version: 9.5.5 Support
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
3rd Party Preference Panes: ℹ️
Backblaze Backup Support
Flash Player Support
Growl Support
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 150.53 GB
Destinations:
TimeMachine [Network]
Total size: 599.66 GB
Total number of backups: 52
Oldest backup: 2014-07-03 13:25:07 +0000
Last backup: 2014-10-28 12:28:22 +0000
Size of backup disk: Adequate
Backup size 599.66 GB > (Disk used 150.53 GB X 3)
Top Processes by CPU: ℹ️
2% WindowServer
1% Adobe Photoshop CS5
0% bzfilelist
0% bzbmenu
0% fontd
Top Processes by Memory: ℹ️
1.31 GB Adobe Photoshop CS5
610 MB Adobe InDesign CS5
490 MB firefox
292 MB Finder
215 MB WindowServer
Virtual Memory Information: ℹ️
90 MB Free RAM
3.19 GB Active RAM
3.28 GB Inactive RAM
996 MB Wired RAM
10.36 GB Page-ins
192 MB Page-outsThanks, I will do.
I posted it here because this is happening on a clean drive/clean install and I have 10 other macs (including some of the same model) all running OS X 10.9.5/Adobe CS5 and not having this problem. -
Adobe Illustrator and InDesign CS5 crash when trying to place images.
Hi there
My Mac is quite new and was originally a migration (using Migration Assistant) from an older Mac.
Illustrator and InDesign in CS5 were both crashing often and most of the time it's when placing an image (in either application) – it doesn't crash each time I try to place an image, but 90% of the crashes are when placing an image.
We tried lots of things, like cleaning out the fonts, clearing font caches etc. After several months of that, we decided to wipe the Mac clean and start from scratch. It has been reformatted with a clean install of the OS and only minimal additional software added. Although quite a few fonts have been reinstalled, they all validate in Font Book. I've also done a full Memtest which passed all the test.
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I would be so grateful someone could help shed some light on what is going on. Here's an EtreCheck report – couldn't post it on here for some reason, but I have it on a post in Apple Community Forums, here... https://discussions.apple.com/message/26970885?ac_cid=op123456. Can also provide crash reports from the Console if useful.
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Does Adobe allow exchanging my Windows version of CS6 Production Premium and InDesign CS5.5 for the Mac version? (The CS5.5 box is unopened, and the CS6 is in mint condition.)
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Order product | Platform, language swap -
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~Andromeda -
Programs crash when print attempted.. any help???
gillikinm,
I am afraid there may be some (yet) unsolved issues with CS4 and Yosemite. I believe I have seen successful cases, too.
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Weeding out in older plugins seems to have helped some in some cases. It also seems that JAVA Runtime may be involved, for some it seems to help to roll back to an ealier version, for others to update to the newest. And at least for some, it has made a real difference to download the JAVA from Oracle rather than from Apple.
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In any case, there is something to be sorted out by someone.
On the other hand, this website seems to indicate that someone has made Yosemite work with almost all CS/CC versions.
http://roaringapps.com/apps?index=a -
New to Epubs and InDesign is Crashing
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I have CS4 and I don't know what's happening to cause these crashes, I don't want to rebuild this entire document again to have the same result. Can anyone help me?
Thanks in advance.Pink: This is kind of mysterious. As you're probably gathering, I don't think this is an installation problem with InDesign. I think you are encountering a bug.
It's not a bug I have heard of, but there are not many people doing EPUB work with CS4. It's improved so dramatically in CS5 and CS5.5 that I think pretty much anyone who is working with EPUB is working with the current versions of the software.
It sounds goofy that a new file with only 6 words in it crashes InDesign.
Please upload your crash report to http://pastebin.com/ and post a link here, and I'll take a look at it.
Does exporting a completely empty file also crash ID? -
Indesign CS6 crashes on Windows 8.1
I've deleted the folder %localappdata%\Adobe\InDesign and %appdata%\Adobe\InDesign
Yet InDesgn CS6 crashes when I start it as normal user.
I can start it as administrator but I don't want to start adobe software as administrator.
How do I start InDesign as normal user?The thing to do is keep the Temp folder in %LOCALAPPDATA%.
If you don't like it to be there (I have temp data in a memory disk) one can use something like Hardlink Shell extension from (http://schinagl.priv.at/nt/hardlinkshellext/linkshellextension.html to create a junction from the %LOCALAPPDATA%\temp to a folder on a differnet location or drive.
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Macbook Pro and ATI Graphics crashes in Windows Vista and 7
Hey all, I was wondering if anyone else had been having problems with Windows 7 and Vista having graphics driver crashes. I have been having this problem since the Boot Camp beta, and it has yet to be addressed as far as I can tell.
Basically the problem is that after a few minutes in either Vista or 7(after installing all the boot camp drivers from the Leopard or Snow Leopard disc) the screen graphics will start getting all corrupted. Eventually I will get a message in the taskbar telling me that the ATI driver has crashed and recovered from an error.
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One thing though, the newest version 0.27 beta 3 (on mine at least) causes the backlight of the screen to go off when you load it in Windows. If you put the machine into hibernate, then bring it back up it will come back on... but that is annoying. I have found that the version 0.25 beta 13 doesn't have this issue. It is possible some of the other versions prior to 0.27 beta 3 also don't have this issue, but I haven't tested them yet. I will give some of them a try later.
The previous versions can be found here: http://www.techpowerup.com/downloads/Tweaking/ATITool/
Anyway, if anyone else has luck with other clock speeds or knows of any other solutions please let me know. This way works, but I would like to find a better solution if possible. -
ITunes opens and then instantly crashes with Windows 7.
I'm experiencing the same error every time I try to run iTunes. I've completely uninstalled it and reinstalled it, but the problem persists. The error message I get is as follows:
Application Name:
iTunes.exe
Application Version:
10.5.3.3
Application Timestamp:
4f14cc3d
Fault Module Name:
MSVCR80.dll
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00026b72
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c000000d
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00000000
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All versions of Skype 7.0 or 7.1 are crashing on my Windows 7 laptop. It works fine on another one.
How can I download the latest 6.x version and install it? That was working fine on the laptop, but now I can't find it anywhere. Previously posted downloads on this thread no longer work.
By the way, here's the crash I get:
Faulting application name: Skype.exe, version: 7.1.0.105, time stamp: 0x54c25acc
Faulting module name: Skype.exe, version: 7.1.0.105, time stamp: 0x54c25acc
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Faulting process id: 0x19f8
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Faulting module path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Report Id: 9f4892fa-b14c-11e4-81b7-f81654f5dabaTry first to reset all Skype settings.
Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old.
Next go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder.
Restart Skype.
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Illustrator, PS and InDesign "...stopped working"
I'm a new subscriber to Adobe CC and have just installed Illustrator, PS and InDesign on my PC (Windows 8.1), however I can't get any of the applications to work. I get the same message each time when opening the programs "Adobe CC Illustrator/PS/InDesign...stopped working" and I'm prompted to close down the application. I have tried finding threads similar to my problem, but none I've seen so far seem to offer a difinitive solution. Does anyone know why this is happening? Any help would be greatly appreciated. Thank you.
Hi Deb777,
Please rename OOBE to OOBEE.OLD Folder from the following location
location in Window C:\Program Files (x86)\Common Files\Adobe
location in Mac: library>.application support>>Adobe>> OOBE
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As the above discusson also mentions renamimg, Please disable the firewall of the system & network & then retry.
You can also refer this link for more input: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation- download.html
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Regards,
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