Illustrator CC 64-bit application hangs

I'm getting Illustrator CC application hangs on a win 7 system after opening up a file or even select a tool or path in files that were previously created in Ai CC, even hours before.
Also getting the following errors when a file has been finally opened after a several minutes:
"There is not enough memory available to process the appearance of an object + application hang + Illustrator CC"
I'm on tight schedules here and clients are waiting. I need the files that I created but they can't be opened or edited!
So please don't offer solutions such as uninstalling and reinstalling the application....
Here's some bug reports from the Event viewer:
The program Illustrator.exe version 17.0.0.256 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 4c8
Start Time: 01ce813652169bb5
Termination Time: 34
Application Path: C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Report Id: 99292d84-ed2a-11e2-bb3c-6cf0497714bd
System
Provider
[ Name]
Application Hang
EventID
1002
[ Qualifiers]
0
Level
2
Task
101
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2013-07-15T08:43:22.000000000Z
EventRecordID
28879
Channel
Application
Computer
workstation
Security
EventData
Illustrator.exe
17.0.0.256
4c8
01ce813652169bb5
34
C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
99292d84-ed2a-11e2-bb3c-6cf0497714bd
55006E006B006E006F0077006E0000000000
Binary data:
In Words
0000: 006E0055 006E006B 0077006F 0000006E
0008: 0000
In Bytes
0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00 ..

Is it possible for you to share the file.
~Raghuveer

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Message was edited by:
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Log Name:      Application
Source:        Application Error
Date:          6/26/2013 2:38:35 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Description:
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Faulting module name: Illustrator.exe, version: 16.0.3.691, time stamp: 0x50bb31df
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Faulting module path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Report Id: 9b76be3b-de8f-11e2-b99d-00259049948b
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Thanks for the suggestion. I'll give that a shot... but wouldn't other applications be experiencing the same thing? I open Photoshop files all day and it's never happened. I'm in and out of CorelDraw as well. (I don't open Corel files in Illustrator.) I also see no disk errors in the event log, but, as I said, I'll check for updates because that couldn't hurt, right? :-)
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Application Name: Illustrator.exe
Application Version: 18.0.0.18
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Additional Information 1: bd8c
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Additional Information 3: 3e48
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CreativeCollab wrote:
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When I said I doesn't work- I meant It started and
hanged after printing
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Hello,
There is compiled java application.
It hangs at very begginings.
It was detected that in the beggining a new Frame should be created. Then one java library invokes native method. During invoking of the native method application hangs.
Stack is available only until native method invocation.
Thread 25196 "main": (state = IN_NATIVE)
at sun.awt.X11GraphicsDevice.getDoubleBufferVisuals(Native Method)
at sun.awt.X11GraphicsDevice.getDefaultConfiguration(X11GraphicsDevice.java:181)
at java.awt.Window.init(Window.java:271)
at java.awt.Window.<init>(Window.java:319)
at java.awt.Frame.<init>(Frame.java:419)
at javax.swing.JFrame.<init>(JFrame.java:194)
at com.test.ORBManager.Splash.<init>(Splash.java:10)
at com.test.ORBManager.Splash.main(Splash.java:48)
Method getDoubleBufferVisuals(int screen) is used to enumerates all visuals that support double buffering (according to comments in the source code).
Tried to run with "-verbose" options...
I tried to use jconsole и jvisualvm. But did not find anything special.
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select(6, [5], [5], NULL, NULL) = 1 (out [5])
writev(5, [{"b\0\6\0\r\0\0\0DOUBLE-BUFFER\0\0\0", 24}], 1) = 24
select(6, [5], [], NULL, NULL) = 1 (in [5])
read(5, "\1\0\t\0\0\0\0\0\1\211\0\204\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0", 4096) = 32
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gettimeofday({1275494877, 569746}, NULL) = 0
select(6, [5], [5], NULL, NULL) = 1 (out [5])
writev(5, [{"b\0\6\0\r\0\0\0DOUBLE-BUFFER\0\0\0", 24}], 1) = 24
select(6, [5], [], NULL, NULL) = 1 (in [5])
read(5, "\1\0\n\0\0\0\0\0\1\211\0\204\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0", 4096) = 32
read(5, 0x83b57bc, 4096) = -1 EAGAIN (Resource temporarily unavailable)
select(6, [5], [5], NULL, NULL) = 1 (out [5])
writev(5, [{"\211\6\3\0\1\0\0\0&\0\0\0", 12}], 1) = 12
select(6, [5], [], NULL, NULL) = 1 (in [5])
read(5, "\1\0\v\0\f\0\0\0\1\0\0\0\377\32\0\0\377\r\307 \0\0\0\0\0\23\372\300\376\3346\34"..., 4096) = 44
read(5, 0x83c31e4, 36) = -1 EAGAIN (Resource temporarily unavailable)
select(6, [5], NULL, NULL, NULL) = ? ERESTARTNOHAND (To be restarted)
I have downloaded from the internet the source code of native method but do not know what I can do with it.
Is it possible to debug native method somehow?
How to detect where the library contans the native method is located?
What other ways can provide more information about reason.
It seems that the problem is related to graphics. Judging by class name "X11GraphicsDevice" it is related to X server. May be some server settings?
The problem is present on SLED 11 machines.
It is not reproduced on SLED 10.
I will be really appreciate for any help.
Thanks in advance.
Vasily.

Hi,
Thanks for tip. I used jstack. It gives a little bit more info but I have to few knoledges how to treat the info.
----------------- 24231 -----------------
----------------- 24317 -----------------
0xffffe430 ????????
0x6dd12229 ????????
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0xb0c9fb6b * java.net.PlainSocketImpl.accept(java.net.SocketImpl) bci:7 line:384 (Interpreted frame)
0xb0c9fb6b * java.net.ServerSocket.implAccept(java.net.Socket) bci:50 line:450 (Interpreted frame)
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0xb7108aa8 _ZN2os20os_exception_wrapperEPFvP9JavaValueP12methodHandleP17JavaCallArgumentsP6ThreadES1_S3_S5_S7_ + 0x18
0xb6f38705 _ZN9JavaCalls12call_virtualEP9JavaValue11KlassHandle12symbolHandleS3_P17JavaCallArgumentsP6Thread + 0xd5
0xb6f3879e _ZN9JavaCalls12call_virtualEP9JavaValue6Handle11KlassHandle12symbolHandleS4_P6Thread + 0x5e
0xb6fb0765 _Z12thread_entryP10JavaThreadP6Thread + 0xb5
0xb71a9373 _ZN10JavaThread3runEv + 0x133
0xb71096b8 _Z6_startP6Thread + 0x178
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----------------- 24318 -----------------
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0x1b7bfaf0 ????????
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0xb71087be _ZN2os5Linux14safe_cond_waitEP14pthread_cond_tP15pthread_mutex_t + 0xae
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0xb718bdc6 _ZN18ObjectSynchronizer4waitE6HandlexP6Thread + 0x56
0xb6f925e3 JVM_MonitorWait + 0x163
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0xb6f38705 _ZN9JavaCalls12call_virtualEP9JavaValue11KlassHandle12symbolHandleS3_P17JavaCallArgumentsP6Thread + 0xd5
0xb6f3879e _ZN9JavaCalls12call_virtualEP9JavaValue6Handle11KlassHandle12symbolHandleS4_P6Thread + 0x5e
0xb6fb0765 _Z12thread_entryP10JavaThreadP6Thread + 0xb5
0xb71a9373 _ZN10JavaThread3runEv + 0x133
0xb71096b8 _Z6_startP6Thread + 0x178
0xb781a1b5 start_thread + 0xc5
----------------- 24227 -----------------
0xffffe430 ????????
0x6cbc4021 ????????
0x6cbc232a ????????
0x6cbc3c9a ????????
0x6cc1d5d1 ????????
0x6d41013f ????????
0x6d460f19 ????????
0xb0ca5898 * sun.awt.X11GraphicsDevice.getDoubleBufferVisuals(int) bci:0 (Interpreted frame)
0xb0c9fb6b * sun.awt.X11GraphicsDevice.getDefaultConfiguration() bci:140 line:181 (Interpreted frame)
0xb0c9fa94 * java.awt.Window.init(java.awt.GraphicsConfiguration) bci:51 line:271 (Interpreted frame)
0xb0c9fb6b * java.awt.Window.<init>() bci:66 line:319 (Interpreted frame)
0xb0c9fb6b * java.awt.Frame.<init>(java.lang.String) bci:1 line:419 (Interpreted frame)
0xb0c9fb6b * javax.swing.JFrame.<init>(java.lang.String) bci:2 line:194 (Interpreted frame)
0xb0c9fb6b * com.test.ORBManager.Splash.<init>() bci:3 line:10 (Interpreted frame)
0xb0c9fb6b * com.test.ORBManager.Splash.<init>(java.lang.String[]) bci:4 line:48 (Interpreted frame)
0xb0c9d236 <StubRoutines>
0xb6f38eac _ZN9JavaCalls11call_helperEP9JavaValueP12methodHandleP17JavaCallArgumentsP6Thread + 0x1bc
0xb7108aa8 _ZN2os20os_exception_wrapperEPFvP9JavaValueP12methodHandleP17JavaCallArgumentsP6ThreadES1_S3_S5_S7_ + 0x18
0xb6f38cdf _ZN9JavaCalls4callEP9JavaValue12methodHandleP17JavaCallArgumentsP6Thread + 0x2f
0xb6f638b2 _Z17jni_invoke_staticP7JNIEnv_P9JavaValueP8_jobject11JNICallTypeP10_jmethodIDP18JNI_ArgumentPusherP6Thread + 0x152
0xb6f54ac2 jni_CallStaticVoidMethod + 0x122
0x08049873 ????????
0xb76c9705 ????????The last stack also has "sun.awt.X11GraphicsDevice.getDoubleBufferVisuals(int) bci:0 (Interpreted frame)" but what tode next?
Also I found that the native code is in java 1.5 source code: \j2se\src\solaris\native\sun\awt\awt_GraphicsEnv.c.
How it is possible to compile it?

Adobe Illustrator CS 5.1 Application develped in Microsoft Visual Studio 2012 Visual Basic failed

I just developed an Adobe Illustrator CS 5.1 Application in Microsoft Visual Studio 2012 Visual Basic. It works fine on my Windows 7 Professional 32-bit Operating System. But when I tried to run it on Windows 7 Professional 64-bit Operating System which also has Illustrator CS 5.1 installed, the application crashes when it runs to the code which calls Illustrator Library Objects. The error message is System.TypeInitializationException: The type initializer for 'WindowsApplication_GangArt.Module2' threw an exception. ---> System.InvalidCastException: Unable to cast COM object of type 'System.__ComObject' to interface type 'Illustrator.Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{95CD20AA-AD72-11D3-B086-0010A4F5C335}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)). I wonder why the application cannot fined Illustrator on the new 64 bit computer.

I just developed an Adobe Illustrator CS 5.1 Application in Microsoft Visual Studio 2012 Visual Basic. It works fine on my Windows 7 Professional 32-bit Operating System. But when I tried to run it on Windows 7 Professional 64-bit Operating System which also has Illustrator CS 5.1 installed, the application crashes when it runs to the code which calls Illustrator Library Objects. The error message is System.TypeInitializationException: The type initializer for 'WindowsApplication_GangArt.Module2' threw an exception. ---> System.InvalidCastException: Unable to cast COM object of type 'System.__ComObject' to interface type 'Illustrator.Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{95CD20AA-AD72-11D3-B086-0010A4F5C335}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)). I wonder why the application cannot fined Illustrator on the new 64 bit computer.

Mac CS5: Why is Illustrator not 64-bit?

Was just wondering why Photoshop is the only 64-bit application in the suite?

Hmmmfff. I was under the impression the whole suite was 64-bit.
Not cool.
http://webcache.googleusercontent.com/search?q=cache:Hu_mdc45iQgJ:cs5.org/%3Fp%3D172+MAc+6 4-bit+illustrator&cd=1&hl=en&ct=clnk&gl=us&client=safari

Illustrator CC 64-bit application hangs

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