Illustrator CC and CS6 doesn't start in Windows 8.1 Preview
When I attemp to run Illustrator on my machine running Windows 8.1 preview I see this error message (In spanish because both my system and software language are in spanish):
Error
Esta aplicación no es compatible con el idioma del sistema operativo actual. Abra el Panel de control "Opciones regionales y de idioma" en el menú Inicio de Windows.
This application is not compatible with the curren operating system language. Open Region and settings in Control panel on Windows Start menu.
I tried switching to Spanish (Spain), Spanish (United Stated), English (United States) and back to Spanish (Chile) with no results.
Are you running the Spanish version of Win 8.1, Conisus?
Have you tried resetting preferences (http://adobe.ly/Ty949V), disable any third party plug-ins and/or launch the software in a new user account with admin rights? http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html# main_Common_solutions
If the basic troubleshooting steps don't work, would you mind to gather a copy of the crash log, paste it into http://pastebin.com and share the url? You should be able to locate the log by launching the Event viewer and search for the application crash logs of Illustrator.exe. Thanks!
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Bridge CS6 will not start in Windows 7
Bridge CS6 (both 32 and 64) don't start in Windows 7.
Bridge starts in Task Manager for a few seconds, but goes away. No errors, no logs.
I have tried all the suggestions I've found within the forums, including checking settings,, temp environment variables, deleting C:\Users\[your user name]\AppData\Roaming\Adobe\Bridge CS6 (including the directory itself), etc. No luck. Adding a new user, then using it to start Bridge worked great, but that is not really a solution. One added piece of info: Bridge did recreate the above directory before dying, although it remains empty. I haven't found any logfiles that might help understand how far it got. Is there a log file or a registry setting that will enable detailed logging to help diagnose this?
I managed to gather a temp xml file that has some info that might help. This file shows up for the few seconds when Bridge is running.
<?xml version="1.0" encoding="UTF-16"?>
<WERReportMetadata>
<OSVersionInformation>
<WindowsNTVersion>6.1</WindowsNTVersion>
<Build>7601 Service Pack 1</Build>
<Product>(0x1): Windows 7 Ultimate</Product>
<Edition>Ultimate</Edition>
<BuildString>7601.17835.amd64fre.win7sp1_gdr.120503-2030</BuildString>
<Revision>1130</Revision>
<Flavor>Multiprocessor Free</Flavor>
<Architecture>X64</Architecture>
<LCID>1033</LCID>
</OSVersionInformation>
<ParentProcessInformation>
<ParentProcessId>3996</ParentProcessId>
<ParentProcessPath>C:\Windows\explorer.exe</ParentProcessPath>
<ParentProcessCmdLine>C:\Windows\Explorer.EXE</ParentProcessCmdLine>
</ParentProcessInformation>
<ProblemSignatures>
<EventType>APPCRASH</EventType>
<Parameter0>Bridge.exe</Parameter0>
<Parameter1>5.0.0.399</Parameter1>
<Parameter2>4f5ec28e</Parameter2>
<Parameter3>Bridge.exe</Parameter3>
<Parameter4>5.0.0.399</Parameter4>
<Parameter5>4f5ec28e</Parameter5>
<Parameter6>c0000005</Parameter6>
<Parameter7>000000000036ae49</Parameter7>
</ProblemSignatures>
<DynamicSignatures>
<Parameter1>6.1.7601.2.1.0.256.1</Parameter1>
<Parameter2>1033</Parameter2>
<Parameter22>dca5</Parameter22>
<Parameter23>dca5eef3eb4639786ac397e2f866e6e1</Parameter23>
<Parameter24>cde9</Parameter24>
<Parameter25>cde994f1594c84823c9c1be215d1d32c</Parameter25>
</DynamicSignatures>
<SystemInformation>
<MID>C1C89176-2E22-457C-8B68-F9633BDBDBAB</MID>
<SystemManufacturer>System manufacturer</SystemManufacturer>
<SystemProductName>System Product Name</SystemProductName>
<BIOSVersion>0303</BIOSVersion>
</SystemInformation>
</WERReportMetadata>
There is obviously something in my normal user's profile or environment that is getting in the way of startup. Yes, my normal user is an admin. You (Adobe) have the code and the startup can't be that convoluted. Someone should be able to walk the code, figure out what things are checked between creating the above directory and the next externally detectable step (like creating a file in this directory or logging something into a log file), then reply here with a list of specific things to check.
I got into a chat with Adobe support several days ago, where I went through several steps of ensuring I was using a properly licensed version only to be told that he didn't know Bridge and asked that I call during the day on Monday. The sign off message to that chat was funny - they mentioned 24x365 support :-) Luckily, I've worked support in my past and I have a sense of humor.
I tried to file a bug form the web, but failed to navigate the amazingly bad support web experience of Adobe.com. At one point, I had found a place to do it, pasted the above into that window, then tried to submit - I wasn't logged in. So, I clicked the login link and got an error pop-up window with a bad-link error. I came in fresh - logged in, then could not find that "report a bug" screen again. Truly amazing. But I guess, if you cannot report a bug, it doesn't exist - so congratulations on your bug-free products.
A suggestion:
Provide a simple link to report a bug that's not tied to a service plan. It would simply be a way to tell you about problems with the hope that a solution could be provided in a future release - these can optionally be logged to the forums for community involvement. I don't mind logging in to prove I'm a valid user.Adobe staff has to browse these forums on their own time (I know that should be part of their job) so their visits are infrequent.
There are several sites to report bugs which seems to be counterproductive. I think this one has the most support right now. http://feedback.photoshop.com/photoshop_family
And you are sure you are not running Bridge CS5 in the background? You can only run one Bridge program at any one time.
In both the Mac and Win OS seems like the workaround to create a new user works frequently, but it is a hassle. In your problem solving did you unistall everything then run the Adobe Script Cleaner?
Although this is a stretch for this problem, but might search your uninstall directroy and see if there are any expired Adobe trials you have not uninstalled. For whatever reason it can stop launch of Bridge "as you need to launch parent application at least once". Apparently even though it is long gone it is still seeing it as "parent" program. As I said it is kind of a stretch here, but you never know.
Good luck on this as I know it is extrememly frustrating and Adobe does have its communication problems.
That is why it is important for the users to step up and start contributing to these forums with suggestions on what to try, thiings they have tried and worked or did not, etc. -
Acrobat X Pro (10 and lower) won't start on Windows 7 (64-bit)
Hello, does anyone know why Acrobat X Pro (10 and lower) won't start on Windows 7 (64-bit)? It just doesn't respond whether I try to open files with it or double-click to start the program. Re-installation and Repair doesn't help. I had the same issue with the previous versions of Acrobat on this computer.
Thank you!Ditto to all of the above. Acrobat Pro was working fine until a day or two ago, then kaput. Reader still functions. I have Win 7 (64bit), CS6 Design and Web Premium. Anyone with any new ideas?
I don't seem to have an alm.log file, but I do have the amt3.log, see below.
amt3.log
2012-06-12 07:54:34 [5740] AMT: START SESSION, library version 3.5.0.34,3.5
2012-06-12 07:54:34 [5740] AMT: Initializing C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\
2012-06-12 07:54:34 [5740] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2012-06-12 07:54:34 [5740] AMT: Virtualization Turned off
2012-06-12 07:54:34 [5740] ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\adobe_caps.dll
2012-06-12 07:54:34 [5740] ServiceLoader: Found library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\adobe_caps.dll
2012-06-12 07:54:34 [5740] PCDService: PCD Service in threaded mode
2012-06-12 07:54:34 [5740] performance: AMTPreObtainProductLicense took 4.550707 ms
2012-06-12 07:54:34 [5740] PCD thread: PCD thread started
2012-06-12 07:54:34 [5740] ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Adobe_OOBE_Launcher.dll
2012-06-12 07:54:34 [5740] ServiceLoader: Found library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Adobe_OOBE_Launcher.dll
2012-06-12 07:54:34 [5740] AMT: App Product Locale [0] = en_US
2012-06-12 07:54:34 [5740] config: Loading configuration for C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\AMT\application.xml
2012-06-12 07:54:34 [5740] config: Found payload code {AC76BA86-1033-F400-7760-000000000005}
2012-06-12 07:54:34 [5740] PCDService: found driver code {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:34 [5740] config: config: Host app was installed, using installed license configuration.
2012-06-12 07:54:34 [5740] PCDService: No value for key [FLMap] in hive [AcrobatPro-AS1-Win-GM{|}ALL] in cache.
2012-06-12 07:54:34 [5740] config: Setting current license to the driver at startup because no mapping was found.
2012-06-12 07:54:34 [5740] config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [ALL]
2012-06-12 07:54:34 [5740] config: payload code: {AC76BA86-1033-F400-7760-000000000005}
2012-06-12 07:54:34 [5740] config: driver payload code: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:34 [5740] config: driver licensing code: DesignWebSuitePremium-CS6-Win-GM
2012-06-12 07:54:34 [5740] config: current licensing code: DesignWebSuitePremium-CS6-Win-GM
2012-06-12 07:54:34 [5740] config: current locale code: ALL
2012-06-12 07:54:34 [5740] config: Done loading configuration
2012-06-12 07:54:34 [5740] AMT: Locale from PCD [0] = en_US
2012-06-12 07:54:34 [5740] AMT: Reordered Installed App Product Locale [0] = en_US
2012-06-12 07:54:34 [5740] config: Setting insalled locales
2012-06-12 07:54:34 [5740] config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages
2012-06-12 07:54:34 [5740] ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\asneu.dll
2012-06-12 07:54:34 [5740] ServiceLoader: Found library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\asneu.dll
2012-06-12 07:54:34 [5740] AMT: config: Finding license info for payload: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:34 [5740] AMT: config: PayloadCode: {AC76BA86-1033-F400-7760-000000000005}
2012-06-12 07:54:34 [5740] AMT: config: Driver PayloadCode: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:34 [5740] AMT: config: Installed LicensingCode: DesignWebSuitePremium-CS6-Win-GM
2012-06-12 07:54:34 [5740] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [BridgeTalkCode] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [BridgeTalkCode] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [AcrobatPro-AS1-Win-GM] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [EULA] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [Registration] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [Registration] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [Growl] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [Growl] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [Updates] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:34 [5740] AMT: config: No BridgeTalkCode found in configuration; Bridgetalk will be disabled.
2012-06-12 07:54:34 [5740] PCDService: No value for key [SuiteFeatureCount] in hive [DesignWebSuitePremium-CS6-Win-GM] in master.
2012-06-12 07:54:34 [5740] AMT: Application can be serialized (sif file found).
2012-06-12 07:54:34 [5740] PCDService: No value for key [SN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.
2012-06-12 07:54:34 [5740] config: No en_US licensed serial number found in AcrobatPro-AS1-Win-GM
2012-06-12 07:54:34 [5740] PCDService: No value for key [SN] in hive [DesignWebSuitePremium-CS6-Win-GM{|}ALL] in cache.
2012-06-12 07:54:34 [5740] config: No ALL licensed serial number found in DesignWebSuitePremium-CS6-Win-GM
2012-06-12 07:54:34 [5740] PCDService: No value for key [AMTConfigPath] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in cache.
2012-06-12 07:54:34 [5740] PCDService: No value for key [LineCV 6] in hive [DesignWebSuitePremium-CS6-Win-GM{|}ALL] in cache.
2012-06-12 07:54:34 [5740] PCDService: No value for key [LineCV 7] in hive [DesignWebSuitePremium-CS6-Win-GM{|}ALL] in cache.
2012-06-12 07:54:34 [5740] AMT: First launch (serial [90148700767331006075]).
2012-06-12 07:54:34 [5740] AMT: Application state initialized. Obtaining Product License.
2012-06-12 07:54:34 [5740] AMT: Obtaining client features from cache.
2012-06-12 07:54:34 [5740] AMT: Obtaining client product info from cache.
2012-06-12 07:54:34 [5740] AMT: Forcing first launch workflow because product is not licensed from previous launch.
2012-06-12 07:54:34 [5740] AMT: AMT: Obtaining Product License.
2012-06-12 07:54:34 [5740] AMT: Launch Workflow not yet done in foreground in this session.
2012-06-12 07:54:34 [5740] AMT: Starting First Launch Workflow
2012-06-12 07:54:34 [5740] AMT: Running in PROV_APP
2012-06-12 07:54:34 [5740] PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:34 [5740] config: Using default media policy RET
2012-06-12 07:54:34 [5740] uiswitch: EULA has already been accepted.
2012-06-12 07:54:34 [5740] AMT: Starting ALM workflow.
2012-06-12 07:54:34 [5740] AMT: Initializing ALM for serialized activation.
2012-06-12 07:54:34 [5740] ALMService: Initializing as licensed app
2012-06-12 07:54:34 [5740] ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
2012-06-12 07:54:34 [5740] SLCoreService: Starting up SLCore 1.5 Release (build 1.5.21.224873).
2012-06-12 07:54:34 [5740] SLCoreService: Service construction took 0.0 ms and succeed.
2012-06-12 07:54:34 [5740] ALM: _info_: LEID passed DesignWebSuitePremium-CS6-Win-GM is used to configure SLCore = 0
2012-06-12 07:54:34 [5740] ALM: _info_: Host app is Licensable App
2012-06-12 07:54:34 [5740] PCDService: No value for key [AcrobatPro-AS1-Win-GM{|}16] in hive [SSC-AS1-LE-Dominance] in master.
2012-06-12 07:54:34 [5740] config: SSC LEID dir not found: C:\Program Files (x86)\Common Files\Adobe\ssc\TechnicalCommunicationSuite-TS3.5-Win-GM
2012-06-12 07:54:34 [5740] config: SSC LEID dir not found: C:\Program Files (x86)\Common Files\Adobe\ssc\TechnicalCommunicationSuite-TS3.5-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID AcrobatPro-AS1-Win-GM with AMT Path C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\AMT
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID AcrobatSuite-AS1-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\AcrobatSuite-AS1-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID FrameMakerServer-TS3-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\FrameMakerServer-TS3-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID TechnicalCommunicationSuite-TS3-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\TechnicalCommunicationSuite-TS3-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID DesignSuiteStandard-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS5.5-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID WebSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\WebSuitePremium-CS5.5-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID DesignSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuitePremium-CS5.5-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID MasterCollection-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\MasterCollection-CS5.5-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID ELearningSuite-ES2.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\ELearningSuite-ES2.5-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID TechnicalCommunicationSuite-TS3.5-Win-GM with AMT Path
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID V6{}TechnicalCommunicationSuite-TS4-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\V6{}TechnicalCommunicationSuite-TS4-Win-PR
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID V6{}FrameMakerServer-TS4-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\V6{}FrameMakerServer-TS4-Win-PR
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID DesignWebSuitePremium-CS6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignWebSuitePremium-CS6-Win-PR
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID DesignSuiteStandard-CS6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS6-Win-PR
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID MasterCollection-CS6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\MasterCollection-CS6-Win-PR
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID V6{}ELearningSuite-ES6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\V6{}ELearningSuite-ES6-Win-PR
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID CreativeCloud-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Found LEID DesignWebSuitePremium-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT
2012-06-12 07:54:34 [5740] PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:34 [5740] config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:34 [5740] config: Using default media policy RET
2012-06-12 07:54:34 [5740] ALM: _info_: MediaTagPolicy is RET
2012-06-12 07:54:34 [5740] PCDService: No value for key [NTL_WO_SN] in hive [DesignWebSuitePremium-CS6-Win-GM] in master.
2012-06-12 07:54:34 [5740] ALM: _info_: Canonical LEID is AcrobatPro-AS1-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Driver LEID is DesignWebSuitePremium-CS6-Win-GM
2012-06-12 07:54:34 [5740] PCDService: No value for key [901487007673310060752956] in hive [RejectedSNDomain_CS5] in cache.
2012-06-12 07:54:34 [5740] SLCoreService: Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT\SLConfig.xml]
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] ALM: _time_: (func: ALM_Initialize, duration: 0.016 sec)
2012-06-12 07:54:34 [5740] AMT: Performing ALM silent license verification.
2012-06-12 07:54:34 [5740] PCDService: No value for key [EncryptedSerial] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in cache.
2012-06-12 07:54:34 [5740] PCDService: No value for key [Serial] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in cache.
2012-06-12 07:54:34 [5740] config: No pre-serial number found in {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:34 [5740] PCDService: No value for key [PSN] in hive [DesignWebSuitePremium-CS6-Win-GM{|}en_US] in cache.
2012-06-12 07:54:34 [5740] config: No en_US provisional serial number found in DesignWebSuitePremium-CS6-Win-GM
2012-06-12 07:54:34 [5740] PCDService: No value for key [PSN] in hive [DesignWebSuitePremium-CS6-Win-GM{|}ALL] in cache.
2012-06-12 07:54:34 [5740] config: No ALL provisional serial number found in DesignWebSuitePremium-CS6-Win-GM
2012-06-12 07:54:34 [5740] ALM: _info_: Validate license at Pre-Chrome time
2012-06-12 07:54:34 [5740] ALM: _info_: Searching license for locale en_US ...
2012-06-12 07:54:34 [5740] PCDService: No value for key [SN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.
2012-06-12 07:54:34 [5740] config: No en_US licensed serial number found in AcrobatPro-AS1-Win-GM
2012-06-12 07:54:34 [5740] PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
2012-06-12 07:54:34 [5740] SLCoreService: Reading product config [C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\AMT\SLConfig.xml]
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] ALM: _info_: Found existing serialization under LEID AcrobatPro-AS1-Win-GM, the serial number locale is ALL
2012-06-12 07:54:34 [5740] PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] ALM: _info_: Cached license is expired for locale en_US, continue the search to next locale
2012-06-12 07:54:34 [5740] ALM: _info_: No valid license found, fall back to the most preferred locale: en_US
2012-06-12 07:54:34 [5740] PCDService: No value for key [SN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.
2012-06-12 07:54:34 [5740] config: No en_US licensed serial number found in AcrobatPro-AS1-Win-GM
2012-06-12 07:54:34 [5740] PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2012-06-12 07:54:34 [5740] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2012-06-12 07:54:34 [5740] SLCoreService: Syncing to license store...
2012-06-12 07:54:35 [5740] SLCoreService: Found server mkey.
2012-06-12 07:54:35 [5740] SLCoreService: Loading license references...
2012-06-12 07:54:35 [5740] SLCoreService: Found 4 license file(s)
2012-06-12 07:54:35 [5740] SLCoreService: Parsing license file [20566957.lic] succeed.
2012-06-12 07:54:35 [5740] SLCoreService: Parsing license file [226832637.lic] succeed.
2012-06-12 07:54:35 [5740] SLCoreService: Parsing license file [28738525.lic] succeed.
2012-06-12 07:54:35 [5740] SLCoreService: Parsing license file [7412525.lic] succeed.
2012-06-12 07:54:35 [5740] SLCoreService: License store synchronization took 32.2 ms and succeed.
2012-06-12 07:54:35 [5740] SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
2012-06-12 07:54:35 [5740] config: Setting current license to AcrobatPro-AS1-Win-GM [ALL]
2012-06-12 07:54:35 [5740] PCDService: No value for key [LoadTrial] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:35 [5740] PCDService: No value for key [LoadTrial] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:35 [5740] PCDService: No value for key [PDApp_WF] in hive [AcrobatPro-AS1-Win-GM] in cache.
2012-06-12 07:54:35 [5740] PCDService: No value for key [ALM_Info_S1] in hive [AcrobatPro-AS1-Win-GM{|}ALL] in cache.
2012-06-12 07:54:35 [5740] ALM: _info_: Performing Block Check
2012-06-12 07:54:35 [5740] SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
2012-06-12 07:54:35 [5740] PCDService: No value for key [Subscription] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:35 [5740] PCDService: No value for key [Subscription] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:35 [5740] PCDService: No value for key [ACT_NOINTERNET] in hive [AcrobatPro-AS1-Win-GM] in cache.
2012-06-12 07:54:35 [5740] PCDService: No value for key [SERVICE_ONLINE] in hive [AcrobatPro-AS1-Win-GM] in cache.
2012-06-12 07:54:35 [5740] SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
2012-06-12 07:54:35 [5740] ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.046 sec)
2012-06-12 07:54:35 [5740] ALM: _info_: ALM_License_SilentValidate return license status: Invalid
2012-06-12 07:54:35 [5740] AMT: License check shows product is unlicensed.
2012-06-12 07:54:35 [5740] AMT: Product is not activated. Starting ALM launch-time product licensing UI.
2012-06-12 07:54:35 [5740] SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
2012-06-12 07:54:35 [5740] PCDService: No value for key [PDApp_WF] in hive [AcrobatPro-AS1-Win-GM] in cache.
2012-06-12 07:54:35 [5740] SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
2012-06-12 07:54:35 [5740] ALM: _info_: Entered ALM_NeedANAG
2012-06-12 07:54:35 [5740] SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
2012-06-12 07:54:35 [5740] PCDService: No value for key [ADOBEID_EXT_PROFILE] in hive [970787040936944783527623] in cache.
2012-06-12 07:54:35 [5740] ALM: _info_: Exiting ALM_NeedANAG
2012-06-12 07:54:35 [5740] AMT: NAG Ignored!!.
2012-06-12 07:54:35 [5740] AMT: Licensing has been refused. Application must exit.
2012-06-12 07:54:35 [5740] AMT: Starting Data Collection for SWTag_Init()
2012-06-12 07:54:35 [5740] AMT: DoISOTagging() productCanonicalLEID = AcrobatPro-AS1-Win-GM;outMappedLEID = AcrobatPro-AS1-Win-GM, unused =
2012-06-12 07:54:35 [5740] AMT: DoISOTagging() productPayloadCode = {AC76BA86-1033-F400-7760-000000000005};driverPayloadCode = {402F6F2E-5683-491C-977D-0CA599A07CAF}
2012-06-12 07:54:35 [5740] PCDService: No value for key [EPIC_APP_543] in hive [AcrobatPro-AS1-Win-GM] in master.
2012-06-12 07:54:35 [5740] AMT: SWTag_Init() Tags Arguments CS6 Design and Web Premium; AcrobatPro-AS1-Win-GM;
2012-06-12 07:54:35 [5740] AMT: DoISOTagging() License Status = unlicensed
2012-06-12 07:54:35 [5740] AMT: DoISOTagging() Tags 970787040936944783527623; 10.0; TRIAL
2012-06-12 07:54:35 [5740] AMT: DoISOTagging() Product Version 10; 0
2012-06-12 07:54:35 [5740] performance: AMTObtainProductLicense took 117.355057 ms
2012-06-12 07:54:35 [5740] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:35 [5740] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:35 [5740] PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
2012-06-12 07:54:35 [5740] PCDService: No value for key [Updates] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
2012-06-12 07:54:35 [5740] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2012-06-12 07:54:35 [5740] ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\updaternotifications.dll
2012-06-12 07:54:35 [5740] ServiceLoader: looking for library C:\Windows\system32\updaternotifications.dll
2012-06-12 07:54:35 [5740] ServiceLoader: Failed to find updaternotifications.dll
2012-06-12 07:54:35 [5740] ALMService: Terminating
2012-06-12 07:54:35 [5740] SLCoreService: Shutting down SLCore 1.5 Release (build 1.5.21.224873).
2012-06-12 07:54:35 [5740] SLCoreService: Service destruction took 0.6 ms and succeed.
2012-06-12 07:54:35 [5740] ALM: _info_: End ALM
2012-06-12 07:54:35 [5740] performance: AMTReleaseProductLicense took 5.815388 ms
2012-06-12 07:54:35 [5740] AMT: END SESSION. -
HP director doesn't start in Windows 8.1
Have just purchased a new desktop which has Windows 8.1 installed. Have installed the software for PSC 2175 All in one which include the HP Director to manage the printer including scanning. This worked in Windows XP but doesn't start in Windows 8.1. Have run the HP trouble shooter which says that sacn does work. Should it even though there are messages saying there are compatibilty issues.
Hello @manzagol ,
Welcome to the HP forums.
I understand that you are haveing problems with HP director and windows 8.1.
I would like to help.
In 2004 HP director was replaced by the HP solution center.
The software you are trying to use is over ten years old.
This would be why it has compatibility issues.
since you are running windows 8.1, try the HP Scan and Capture app.
This should give you the ability to scan to your computer without the HP director.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping! -
Beats audio doesn't start with windows
Hi,
beats audio doesn't start with windows. when i log into windows, no beats icon shows in the notification area.
it only works when i go to Control Panel and open up beats audio control panel, then the icon shows up.Hi @MadGrin
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
How Do I Find My Model Number or Product Number?
When I checked the driver page for DV5000 I noticed it came with either XP or Vista.
Have you checked for any HP bios updates for your notebook? If not you could try that but please be aware that updating the bios does have a potential to cause damage. For this reason I suggest contacting HP support for assistance with that process .
Updating the BIOS
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Have you checked compatability for Windows 8.1. Windows compatibility Center
There is a option to scan your computer to check if your apps and device work.
Have you done all the updates for Windows 8.1?
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! -
Lync screen sharing doesn't work in Windows 10 Technical Preview (9879 Build)
Why Lync screen sharing doesn't work in Windows 10 Technical Preview?
It works well Windows 8.1, but why not in Windows 10?Hi PriTeddy,
Thanks for your feedback.
As Paul Adare said, Microsoft has noticed such issue, they are listed in following blog:
http://blogs.windows.com/bloggingwindows/2014/11/12/new-build-available-to-the-windows-insider-program/
Some known problems:
As with the last build, you’re getting hot-off-the-presses code which means there are a few issues. We’ll be publishing WU updates shortly to fix the first two, but the remainder will not be fixed for 9879.
•In some cases you may get a black screen when trying to log-in or unlock. The only option is to hold the power button to hard reboot.
•You will be unable to connect to Distributed File System network locations.
•Some systems may see disk growth of 20GB+ due to driver install duplication. On systems with low disk space this can block setup and cause a rollback to the previous build.
•Skype calls will disconnect and Music will stop playing if those apps are minimized.
•There are several known issues with screen sharing with Lync.
Let’s wait for next builds.
Alex Zhao
TechNet Community Support -
InDesign CS6 doesn`t start. It stops at "Starting Up Service Registry" and crashes
When trying to start InDesignI see the Program starting screnn. But it stops at "Starting up Service Registry". Then i get the Windows-message "Adobe InDesign CS6 doesn't work anymore"
I work with WIN 8.1
Thanks for helping....It could be a lot of different things at this point. Here's what we know: https://www.google.com/search?q=indesign+starting+up+service+registry&ie=utf-8&oe=utf-8#q= indesign+starting+up+service+r…
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Illustrator CS3 or 4 doesn't start up anymore
I have worked successful with CS4 but last week Illustrator won't start up any more.
When I start Illustrator there is nothing happens because it wont start up and yes, after that, my pc is hanging up (you must start up with force.
The second program from CS4 Photoshop is working good.
I have re-install CS4 but same problem (Illustrator don't startup and after that pc does nothing, photoshop is working good.
Tried CS3 to watch if Illustrator is working but same problem.
I have delete from registry, I have try WinCS3clean, cs4clean, etc. but it won't; Illustrator doesn't start up any more.
What can it be?You're likely to get a lot more help in the Illustrator forum.
Bob -
Illustrator CS2 and InDesign CS2 not starting - here is how it was solved.
This document is merely a compilation of information found at the sources named at the bottom of this document.
Basically running older Adobe CS2 Software on a MacBook Pro 10.6.x Snow Leopard - probably like many of you that either can't afford the upgrade to CS3, CS4 or CS5, or maybe don't see the need to do so. It's running good but it is slow since it is using Rosetta, but it does work - well, used to work.
Illustrator CS2, InDesign CS2, Photoshop CS2, etc. were all running fine after the upgrade to Snow Leopard (under 10.6, 10.6.1 and 10.6.2). Then the update to 10.6.3 was installed. At the same time a bunch of other updates - including the Acrobat 8.2 update - were installed. Not really sure what did it, but all of a sudden Illustrator CS2 stopped responding at the start up screen - no longer started up and InDesign CS2 popped the registration/licensing screen. When trying to enter license info on first key press the application quit entirely.
So maybe the 10.6.3 update was the culprit. Never even thought that it could be the Acrobat 8.2/8.2.1 updates. Then I found this thread here:
http://forums.adobe.com/thread/613287?tstart=0 (good reading)
Which ultimately pointed me the the instructions here:
>start quote from http://kb2.adobe.com/cps/534/cpsid_53468.html
Replace the corresponding files present in the “ /Library/Application Support/Adobe/TypeSpt/Unicode/Mappings/” folder with the one attached to this document.
Download the attached Mac.dmg (http://kb2.adobe.com/cps/534/cpsid_53468/attachments/Mac.dmg) file to a machine where the issue is seen.
Close all Adobe applications
Double Click the Mac.dmg file to mount it.
Copy Mac folder from mounted image. Paste it to /Library/ApplicationSupport/Adobe/TypeSpt/Unicode/Mappings/.
A message appears to confirm to replace the existing 'Mac' folder. Replace the 'Mac' folder.
Launch Illustrator or InDesign CS or CS 2.
The Mac folder attached to this KB document already has the correct permissions set, so it should not be necessary to complete the steps below. However there may be cases where the permissions for the Mac folder get overwritten. In such a case, the original issue can reoccur. To solve this issue, complete the steps below:
Follow Solution 1 and make sure that all Adobe applications are closed.
Right or Control click and select 'Get Info' on the Mac folder in “ /Library/Application Support/Adobe/TypeSpt/Unicode/Mappings/”, which you have copied from the .dmg file attached to this document.
Verify that under 'Sharing and Permissions' all users listed have no write access
If a change is required, click the padlock symbol and provide your Administrator credentials
Select the user which has Write access and change it to 'Read Only'.
Ensure the user 'Everyone' is set to 'No Access.
To check if the issue has been solved, launch Acrobat 8.2 and then Illustrator or InDesign CS or CS 2.
< end quote
Even after following the instructions still "no love" from Illustrator CS2 or InDesign CS2. InDesign did no longer show the registration screen, but it didn't continue launching, and Illustrator progressed further along in the start up sequence but also never finished launching.
Then I found another article on the adobe site. I am just quoting the part performed and which ultimately did the trick.
>start quote from http://kb2.adobe.com/cps/326/326388.html
Steps 1 and 2 are not relevant so no need to do them
3. At the Finder, choose File > Find.
4. TypeAdobeFnt10.lst (Illustrator CS2), select the system drive, and then press Return.
5. Delete all AdobeFnt10.lst files found.
6. Restart the computer.
7. Restart Illustrator. Illustrator creates a new Adobefnt10.lst or AdobeFnt07.lst file.
< end quote
So, this solved the problems at least for the time being. Hope this helps someone else a bit.
Download files:
http://kb2.adobe.com/cps/534/cpsid_53468/attachments/Mac.dmg
Sources:
http://forums.adobe.com/thread/613287?tstart=0
http://kb2.adobe.com/cps/534/cpsid_53468.html
http://kb2.adobe.com/cps/326/326388.htmlIllustrator CS2 stopped working for me on Snow Leopard as well. What it all boiled down to was not to update to 12.0.1. Not sure which release of Snow Leopard I was on when I figured that out but I keep up-to-date, am now at 10.6.6 and CS2 still works fine. I keep getting prompted to update to 12.0.1 from time to time but just cancel it.
I'm fairly sure I was at 12.0.1 already when I moved from Leopard to Snow Leopard and it was that, not a Snow Leopard update, that "broke" CS2 12.0.1. If I remember correctly, if you now try to apply the update, it won't go through with it anyway. -
What is the difference in illustrator CS4 and CS6 ?
I have illustrator CS4, it is worth upgrading it to CS6 ? If 90% features are same then i won't upgrade it, and if there are some good addition then i will think about upgrading it to CS6.
Help please.Here you can find informations about what´s new in Illustrator CS4, CS5 and CS6: http://www.adobe.com/products/illustrator/features.html
The field in the top of the page lets you see news for CS4 users like you.
Best Regards
Gustavo -
I have updated itunes but now it gives an error r6034 (runtime error) and itunes doesn`t start
I have updated itunes but now it doesn`t start. I have removed all apple components and reinstalled itunes, but gives the same error: r6034 Runtime error.
Now i cannot use itunes. Anybody can help me?
Thanks in advance.Hello iTunes_Bad_Update,
The following article provides information and troubleshooting steps that can help get iTunes back up and running.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen -
Indesign CS5 and CS6 crash at start up!!!!!!
Help, Indesign CS 5 and CS6 crash at startup- on Mac OS 10.9.5 Mavericks
Seems to crash at starting registry
I have installed all the updates and patches, comes up with a long error log
Can anyone helpAsk in the ID forum and provide exact info like the actual error log/ crash report and what Mac.
Mylenium
Maybe you are looking for
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Can anyone help me out ? I would like to get info on how to DELETE iCLOUD from my desk top MAC. Would it already have synced to the iPAD? Apple does not give any info on the iCLOUD, in a proper way to DELETE..for that matter, I can't even find "SETTI
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Hi there, Hope someone can help me with this... I have made a SD DVD by converting my uncompressed quicktime files through compressor to gain MPEG2 video files and AC3 audio files. Everything looks and sounds great when I simulate everything, but aft
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Switching from a PC to a MAC please help me get online!
okay so i just got my macbook and i am used to getting online from my PC. i used to just connect to my wireless network in my house, and then open up "broadband" connection, type in my username and password and i was connected, i cant quite find out
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Previously, I had internet explorer but this developed the same problem. I moved therefore to Firefox, which solved the connection problem. Now after about a year Firefox cannot get onto the Santander online banking. For every other site I have tried
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I have a Mid 09 13" Macbook Pro. I was running 10.6.3, and everything was working fine. I downloaded the update (10.6.4), using the automatic update tool, and proceeded to install it. However, the install hung. For almost the last two hours, it's bee