Illustrator CC asking for serial number. [was: Help me]

I can't acess to Creative Cloud programs, i already bought the Creative Cloud complete and when i try to acess to Illustrator they ask for a serial number and i dont have one. Can someone help me?

uninstall the problematic illustrator.
then open your cc desktop app and install illustrator.

Similar Messages

  • Launching Photoshop CC from dock asks for serial number [was:what is this?]

    What is this? I just want to use photoshop on my laptop using the same license I use for my desktop. Please help

    Hi.
    photoshop CC
    Laptop = OSX 10.8.5
    Desktop = OSX 10.8.5
    Launching photoshop from dock. It asks for serial number. I enter serial number copied directly form my account with adobe.
    Error says "This serial number is not valid for Adobe Photoshop CC."
    I'm confused as to why Photoshop worked before on my laptop but now it does not. Did something expire? Do I need a separate serial number for a different computer (ie. my laptop). I don't understand.
    Thanks.

  • Lightroom (Cloud version) keeps asking for serial number. [was: HELP!]

    I purchased the creative cloud photography plan. I downloaded creative cloud and tried to start using lightroom but it keeps asking for a serial number and I dont have one I bought it all online and it wont let me use lightroom help!

    Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I purchase Lightroom 6 upgrade and during installation the product won't download using the serial number provided. It then asks for serial number of previous installation (lightroom5) but does not recognise it once inserted. Please help!

    i purchase Lightroom 6 upgrade and during installation the product won't download using the serial number provided. It then asks for serial number of previous installation (lightroom5) but does not recognise it once inserted. Please help!

    Yes, I have a TLP license, so which kind of upgrade should I buy?
    I'm an Italian user and I would prefer to contact support by web chat but I can't find it in the website, please can you help me? Thank you, I'm desperate!

  • Cc lightroom trouble asking for serial number

    I purchased the cc photography package. I was able to download and open Photoshop but unable to open lightroom. It ask for a serial number. I tried the trouble shooting tips still having trouble.

    Hi Kirstygem,
    If the above mentioned steps have not helped , can you please try the below mentioned article. Although its for LR3 but its still effective for the newer version .
    Lightroom 3 asks for serial number launching in non-admin account
    Updated kb For LR5 : Preference and other file locations in Lightroom 5
    Do let us know if this worked for you or not .
    Cheers,
    Kartikay Sharma

  • Premiere Pro CC asking for Serial Number after purchasing

    Hello,
    I purchased Premiere Pro CC last night. After downloading, it is asking for a serial number. But, I can not find a serial number at all in my order. Asked someone on chat, and they said something was wrong with the program, but then we lost a connection. Please help!!

    Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  • Logic keeps asking for serial number after upgrade to 9.1.3

    I know this has been asked before, but I'm wondering if there is a solution other than erasing my hard drive etc. I had to do a re-install of my system 10.5.8 and I upgraded to 9.1.3 and now Logic keeps asking for serial number after every shut down (not if I only quit). any ideas?
    Thanks!

    Thanks for your response. I had already re-installed my OS because computer wouldn't boot up. I had downloaded Onyx and run it which I think was the start of my problems including the missing serial number - so it was looking for serial number even before my upgrade to 9.1.3. I could not find anything called a reg keyfile in either my user or startup disk /Library/Preferences/. When I put in my serial number, I can boot and quit as many times as I want until I shut down.
    Here are the 3 console messages that appear when I try to boot up and they are the same that come up after shutting down or on a launch which does NOT ask for serial number:
    1/4/11 11:31:35 AM Console[149] Can't open input server /Library/InputManagers/LCC Scroll Enhancer Loader
    1/4/11 11:31:52 AM Logic Pro[150] Can't open input server /Library/InputManagers/LCC Scroll Enhancer Loader
    1/4/11 11:31:52 AM [0x0-0x1b01b].com.apple.logic.pro[150] ECMemReserve: allocating in MainStage mode
    Any help is greatly appreciated!!!

  • Student version Creative Cloud asks for serial number

    I have paid for Creative Cloud for several months. Now when I try to open Photoshop, Illustrator or something else, it started to ask me for serial number. I've tried signing out and reinstall, but it does't help!

    Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    or
    This is an open forum, not Adobe support... you probably need Adobe staff support to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • HT4157 Does itunes ask for serial number when registering ipad?

    Does itunes ask for serial number when setting new ipad?

    Thanks and i have done all that. I know thier policy but I was just wondering if it was a matter of that CAN'T help or WON'T help...It really *** that someone can still your IPAD and click one button and reset it to make it theirs.
    Thanks. I appreciate your help

  • I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

    I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

    Please then use your web Browser  address http://www.adobe.com/  and sign in with your Adobe User ID and Password to your account the has your Subscription and use https://www.adobe.com/account/my-products-services.html capture the page which shows you have a subscription like I showed you I have.
    Open Adobe Creative Cloud desktop application use the APP tab and capture that scree to show Photoshop is installed and up to date like I did. Capture that screen. Show us you have installed Photoshop and its up to date.
    Open Photoshop and use menu Help it should show tha its activated because there will be a menu item Sign Out. If it is Sign In, Sign in  using the account that has the subscription the one you used above to Activate Photoshop.

  • Photoshop CC shows a screen asking for serial number. How do I fix this?

    We purshased a signature of Photoshop CC, and I already had the evaluation version. Now, when I try to open Photoshop and make login with my Adobe ID, appears a screen asking for serial number. I´m not finding the serial or any other solution to this. Please, it´s urgent! I have tons of work to do

    Hi Ana,
    Take a look at this document and see if it helps:
    Creative Cloud applications ask for serial number
    regards,
    steve

  • I have purchased Photoshop CC but I'm still unable to download and open lightroom, it still asks for serial number?

    Can any one help me being able to download LR as I've purchased photoshop and lightroom, but i'm still unable to open lightroom it keeps asking for serial number and won't open.
    Regards
    Jason

    Uninstall the serial-number LR5, the one you have installed, now, then quit the CC Desktop application (gear/quit or right-click quit), then restart the CC Desktop application, which will rescan and see that LR is no longer installed, and will offer LR in the CC Desktop apps list with an Install button next to it, so install that version.

  • Had trial version of Photoshop, now bought CCloud, but photoshop still asks for serial number

    I had downloaded a free trial of Photoshop, it expired, which led me to buy Creative Cloud so I could use it. Now after purchasing it, it keeps saying "trial expired" and wants a serial number, but every other app works ok without having to load a serial number. Also, have been on hold with customer service for well over 2 hours. I've tried uninstalling and reinstalling/downloading Photoshop multiple times (just like the chat help suggested) yet it still asks for serial number since trial has expired to open Photoshop. Help?

    I finally managed to get Customer Support on a Chat line.  There is no registation for CC products but you do have to activate your download/subscription using your Adobe ID and password.  That removes the request for a registration/serial number.
    I am now on line and happy.  Sad it takes so much sweat and frustration to get these simple things done.
    Jack

  • Downloaded trial version but install asks for serial number.  How do I get around this step?

    Downloaded trial version but install asks for serial number.  How do I get around this step?

    The serial number is on the page that the download link was on: 1139-1001-3886-4854-1284-1828

  • Aperture purchased from the App Store asking for Serial Number?

    Aperture purchased from the App Store asking for Serial Number?
    Has anyone seen this? I just updated the app and now I can't get in.
    I don't understand.

    First thing to try is delete the app. Open the Mac App Store and the status in the Purchases section should update to "Install". Click to download the full app rather than an update.

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