Illustrator CC couldn't open a file

Hi All,
I was trying to open a illustrator file but i couldn't open up. The illustrator file size is around 270 mb. I am getting the below error message as in the image.
I am using Mac OS X 2.9 GHz Intel Core i5, Memory 8 GB 1600 MHz DDR3. The software is Adobe Illustrator CC.
Steps i have taken is, First i have tried to place this illustrator document into new document but half of the artwork only visible (Try changed the import options as well)
Second Changed the scratch disk secondary memory. But still i am getting the same error message as above. Kindly help me to provide the solution to open up this file.
Thanks,
Joe

Have you closed all other apps?
Restarted Illustrator to free memory?
How many fonts are installed? Can you reduce the number?

Similar Messages

  • Sorry, we couldn't open your file using this feature. Visio Web Access is not available on this site.

    Recently installed Service Pack 1 in SharePoint Server 2013 Farm, post upgrade we are experiencing issue when opening visio documents:
    I am trying to open .vsdx (visio 2013) file but encounter following issue:
    Sorry, we couldn't open your file using this feature. Visio Web Access is not available on this site.
    Under Document library-->Library settings-->Advanced Settings
    Still I cant open file in browser as we always used to. Unfortunately we don't have Visio services in Farm.
    can you share your experiences regarding this issue post Sp1 SharePoint Server 2013.
    Thank You

    Hi Octopus,
    Based on the error message, it seems that the Visio Graphics Service is not started or the Enterprise feature is not enabled.
    I recommend to check the things below:
    Go to Central Administration > System Settings > Manage service on server > check if the Visio Graphics Service is started > then click Application Management > Manage service applications > check if the Visio Graphics Service application
    is created.
    Go to the root site settings page of the site where you got this error, click Site collection features to check if the SharePoint Server Enterprise Site Collection Features is enabled.
    Go to the site settings page of the site where you got this error, click Manage site feature to check if the SharePoint Server Enterprise Site Features is enabled.
    More information about the Visio Graphics Service:
    http://tutorial.programming4.us/windows_server/microsoft-sharepoint-2013---looking-at-visio-services-(part-3)---visio-graphics-service-service-application.aspx
    Best regards.
    Thanks
    Victoria Xia
    TechNet Community Support

  • Received a pdf by email, when i attempt to open it, I get the message "File Error-couldn't open the file", is there some way I can open it? Thanks, Graham

    Hi,
    Received a pdf by email. When I attempt to open it, I receive the message, "File Error- Couldn't open the file", is there any way I can open it?
    Thanks,
    Graham

    Are you using Adobe Reader or Preview to view the file? Can you get the sender to resend the file?
     Cheers, Tom

  • I couldn't open swf files

    Flash Player is installed but I couldn't open swf files

    Hi Susana,  I thought I couldn't open swf files too until I got one with sound.  I minimized my windows on top and found it playing on the bottom window.  This happens with both videos and Jpegs sent to me from a Mac;  I am using a PC with Windows Live Mail.  Therefore I think this problem is due to Shock Wave Format files (swf).
    I haven't found the solution to this yet, but I have isolated it. 
    Sam

  • Illustrator CS2 can't open new file with network printer installed

    It seems that with my network printer set up I can't do much with Illustrator, I can't open new files and I can't print without opening up the printer setup menu in Windows.
    Photoshop CS btw, I can't open it at all.
    I take the network printer offline and everything is fine, except then I don't have a printer.
    Windows XP SP2
    Illustrator CS2 12.0.1
    Any fix for this?
    Thanks,
    David

    Creating a Dummy Generic printer fixed the issues of opening a new file in Illustrator and being able to open PS at all.
    However Illustrator is still taking several minutes to print something as simple as a test circle.
    The menu I was referring to is Printers & Faxes under control panel, though I realized later that may not have had anything to do with it. It may have simply been coincidental timing. I opened the P&F window about 10 minutes after hitting print and just after opening P&F the print window popped up. It simply may have been taking 10 minutes for the print window to open.
    With the network printer set up as the default printer if I try to open Photoshop a window opens but just stays a grey blank screen, no credits box, nothing. Then if after a few minutes I hit ctrl+alt+del it says Photoshop not responding.
    What I was doing to take the printer offline was to completely delete the network printer from Printers & Faxes.
    I'll see if they have an updated set of drivers, but I think I have the latest ones, as I updated them a month or so ago.
    Thanks,
    David

  • HT200250 I couldn't open the files from a Canon XF 300 so I downloade the plugin from Apple but still can't open the files. I opened and clicked on the installer icon. I'm not sure the plugin was actually installed. can anyone help?

    I couldn't open the files from a Canon XF 300 into Final Cut Pro 7, so I downloade the plugin from Apple but still can't open the files. I opened and clicked on the installer icon. I'm not sure the plugin was actually installed. C
    an anyone help?
    Message was edited by: BigDealCam123

    As you probably know the Canon plug-in enables Log & Transfer in FCP7. I'm not sure whether it works with Final Cut Express or not.
    Look in Applications>Canon Utilities. I'm running 10.6 as well and that is where it's located on my machine.
    Good luck.
    Russ

  • Illustrator 6 does not open ai-files

    Hello,
    coming back to work monday morning Illustrator suddenly does not open ai-files (I worked with friday), which is a problem for me to say the least.
    All software is updated, I think I made an update friday actually.
    I get a dialogue box simply saying "An unknown error ocurred"
    Help?
    I use an iMac with OSX 10.8.3 and files are stored on a server, don't know the type. (Would not open files from desktop either.)
    Eivind

    Ookaaay, after a couple of restarts it works again.
    Weird.
    E.

  • Couldn't open a file

    Hello, this morning I couldn't open any files from my iCloud, anyone having same issue?
    Error message:
    The file “[file_name].pages” couldn’t be opened.
    Version: 5.1 (1769)
    Thanks,
    ~M

    I'm seeing the same issue with iCloud, I've been using Apple iCloud since the inception, but there is something going on with the file sync lately.  I purchased more storage and I'm getting the above issue after saving a file to iCloud, the sync processing seems to invalidate the file.  I've mostly seen this with image and PDF files that I've created or saved, but also Excel when saving.
    Hopefully @apple addresses this soon, I really want iCloud to be a better alternative to dropbox, but I'm running both side by side for now.
    MacBook Pro 15" Retina and iMac 5K all running the latest Yosemite all having the same issue.

  • Error Message.."Couldn't open the file. It may be corrupt or a file format that Preview doesn't recognize."

    Hi, This may be a common problem, I've browsed through posts here...anyway help required please! This morning I downloaded 108 photo's from my Canon EOS1000, same as I've ever done for the last few years. They seemed to load okay as they have always done, but just five minutes later I tried to open them and had this dreaded message  "Couldn’t open the file. It may be corrupt or a file format that Preview doesn’t recognize." I've checked file extensions etc. and they're all JPEG's - and the information on each photo looks similar to photos' in the stuff I downloaded last week.
    Have I lost these photo's? Can they be retrieved? Of course I selected the "delete photo's from camera option on downloading.....
    Any help greatly appreiated
    Bill
    Kent
    England

    gambo74, Welcome to the discussion area!
    It sounds like the drive directory is corrupted.
    Boot from the DVD that came with your iMac. Open Disk Utility and repair the hard drive.

  • Latex: couldn't open style file spbasic.bst

    I really don't know hot to put this, so excuse me.
    If you are working with latex and you are using the Springer styles (from package latex-template-springer ) but when you compile your bibliography you get an error like this:
    couldn't open style file spbasic.bst
    You can fix it copying the file spbasic.bst to other place (more correct, I think)
    sudo cp /usr/share/texmf-dist/tex/latex/svmult/styles/spbasic.bst /usr/share/texmf-dist/bibtex/bst/springer/
    sudo texhash
    I hope this could be useful to somebody

    stonecrest wrote:Does your /etc/X11/xorg.conf have the right path for the modules directory? Since it looks like your fonts path is wrong, I'm guessing your modules path is wrong as well. If you upgraded to xorg7 from 6.*, you have to make some changes.
    yes i upgraded from 6.8 to 7.0! i solved with a
    xorgconfig
    just now but..in the future..what i have to change if i upgrade from 6 to 7? is not enough run again
    hwd -x
    to create a new xorg.conf for the new xorrg 7.0?

  • Firefox doesn't print or open preview, when I select print preview I get the following error: Couldn't open the file. It may be corrupt or a file format that Preview doesn't recognize.

    Firefox doesn't print or open preview, when I select print preview I get the following error: Couldn’t open the file. It may be corrupt or a file format that Preview doesn’t recognize.
    However, when I print from Safari or another program, I have no problems
    == Yesterday

    The only solution to corrupted files is to restore from your back up.
    Regards
    TD

  • Error message on Illustrator when trying to open a file - please help!

    Cant open the illustration.  There is not enough room for the window.  Increase document area and try again. Please help me open my files......

    Francesca,
    If the solution linked to by Jay fails, you may try the ones described in posts #12 & 15 in this thread from 2010:
    http://forums.adobe.com/message/2720273#2720273
    There seems to be a rather evasive bug.

  • Illustrator CC crashes when opening large files

    Illustrator CC crashes everytime a try to a open a file larger than 100MB, I have restarted my Mac, reinstalled Illustrator, it solves the problem for a day, but the next day is the same problem all over again. It doesn't show any message,  it only displays the pizza rainbow and won't let me perform any action.

    Turns out this only worked until I quit Illustrator and restarted it. I looked at the thread posted above about finding a crash report for the incident. However, Illustrator never actually crashes it freezes when I open this small handful of files and then I have to force quit the program. It clearly has something to do with the plugins because I have deleted the Plugin Cache file and it resolves the problem only temporarily. Is there a way to remove all of the plugins from Illustrator or find out which plugins have been installed that are compatible with the program?

  • Illustrator CS5 - lag when opening/creating files

    I know this must be a weird question, but when I create or open a file in illustrator CS5(or Photoshop CS5) I notice there is a 4-5 second "delay" before Illustrator allows me to work on the document I just opened/created( the artboard comes up, I can move the cursor, but I can't select tools, draw, etc.). I had been working with CS3 previously, and noticed no such issue.
    I'm running Snow Leopard 10.6.4 with 5GB of ram.
    Thanks.

    By any chance, do you have Font Agent Pro and the FAP Plugins installed on your system? I ran into a thread in the PS forum and a few of us have noticed that the issue is resolved when the FAP plugins are removed from the plugins folder.

  • Illustrator CC issues, not opening legacy files or fonts?

    Using CC for a few weeks and I am not yet convinced of its quality over my faithful CS5. I have an issue with files not opening, they may once when I start Illustrator, but then they do not again. Illustrator doesn't freeze, it allows me to carry on with the file I am working on but I can not open any legacy file?. I have tried opening by double click, by file>open, I have opened a legacy file back in CS5 copied the graphics and attempted to paste them into my CC document and nothing, the only way I can get around this is to shut the program and or machine down and start again?
    Also the same with fonts, if I have a file open, and open fonts afterwards, Illustrator has a mind of its own whether it wants to show the fonts or not. Some days its happy to, others it has a bad day and will not show them in the list at all no matter how many times I reload them, only a shut down fixes this?
    Is there a preference I am missing to allow legacy files?

    There's no problem with opening CC files in CS5, I am finding when CC starts being problematic I am downsaving my CC file (current file I am working on, as I can still use this) to a Legacy CS5 and finishing the job in CS5 just for speed as I can then open my original CS5 files that I need without issue.
    It is peculiar, it has just done it again, I can start up Illustrator and it will open a legacy file, but a few hours after use, I try to re-open the same legacy file and nothing, no error, no file opens, nothing, I can still work on the file I am in, but no joy with opening the old file.
    There is a clash, or preference inconsistency, I just can't figure out what it is yet, I was hoping for ideas from the good folk out there .......

Maybe you are looking for

  • Problem with Data in Form

    I have begun using the Form feature in Adobe 8.0. I have made my forms using the Livecycle designer. I have received back completed forms via email and then I have entered the data in the actual form itself by hitting "import data." When doing so I'v

  • Flash player windows 8 ie10 desktop problem

    Hi, I did all what stands on: http://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-8.html but it still doesnt work... how can i fix it? grtz

  • Reader XI, sign a existing signature field

    I´m trying to sign a PDF file that have digital signature field. In Reader 10 when i click in the Sign button, the signature is placed in the signature field that is enabled (visible or invisible field). In Reader 11 is possible to do this? What i ha

  • How to set up a language for Safari 4

    Hi I've installed Safari 4 on Windows Vista, I have my OS in Spanish but I want to set up Safari in English, how could I do this?

  • Restoring backup from nokia 6230 to nokia 6233

    Hi there. I am using Windows XP SP2 with Nokia Connectivity Cable CA53 and PC Suite version 6.80.22 My problem is when I backup my 6230 via USB and select phone memory only , it backs up fine aside from warning me that certain items are content prote